Customer services specialist Jobs in Saudi Arabia

Join Our Team as a Customer Service Specialist!
Are you ready to be a key player in a company that protects millions of people daily? PRÆSIDIAD, the home to global brands like Betafence and Hesco, specializes in security, defense, and the protection of people and assets worldwide.

THE ROLE:
This combined role of Customer Service Specialist cum Supply Chain Coordinator is designed to ensure a seamless customer experience. You will be responsible for managing customer inquiries, providing excellent service, managing orders, and overseeing logistics to ensure timely delivery. Your strong communication and problem-solving skills, along with a solid understanding of supply chain management, will be vital in acting as the voice of the customer within the company.

KEY RESPONSIBILITIES:

• Deliver a first-class customer experience.
• Communicate RFQs promptly to respective teams.
• Analyze and process customer orders through the ERP system.
• Ensure all required documentation is verified and compliant with regulations.
• Oversee logistics to ensure timely delivery.
• Act as the main contact for customers from order to delivery.
• Identify, analyze, and prioritize customer issues, formulating resolution plans.
• Forecast demand and maintain inventory levels.
• Work with local vendors to ensure contracts are favorable.
• Provide constructive feedback for process improvement.
• Maintain accurate records of customer interactions and transactions.
• Perform monthly/weekly performance reporting as required.
• Ensure the ERP system is updated and efficient.

REQUIRED SKILLS AND EXPERIENCE:

• Minimum 5 years of experience in a Customer Service role, preferably in Industrial Engineering.
• Strong customer orientation.
• Fluent in English, Arabic is a plus.
• Proficient in MS Office, especially Excel.
• Knowledge of ERP systems (IFS or SAP is desirable).
• Proactive and can manage workflow independently.

PERSONAL TRAITS:

• Strong verbal and written communication skills.
• Organized with a sense of urgency and attention to detail.
• Capable of working under pressure and multi-tasking.
• Ethical, transparent, and innovative.

If you meet the requirements and find this opportunity exciting, don't hesitate to apply!

Join Our Team as a Receptionist Sales!

Hayy Development Company (HDC) is a leading real estate developer dedicated to revitalizing historical neighborhoods and crafting authentic tourism destinations. We are committed to sustainable development and enhancing urban spaces, and we're looking for a passionate Receptionist Sales to support our mission.

Role Overview:
The Receptionist Sales position is a vital role within our Medina office. Your primary responsibilities will include:

• Greet and assist visitors with a friendly and professional demeanor.
• Manage phone inquiries, schedule appointments, and provide exceptional customer service.
• Handle clerical duties to ensure smooth front desk operations.
• Create a welcoming environment for clients and guests.

Qualifications:

• Strong communication and customer service skills.
• Proficiency in phone etiquette and professional receptionist duties.
• Basic clerical skills including organization, scheduling, and administrative support.
• Able to thrive in a fast-paced environment with excellent interpersonal skills.
• Bilingual proficiency in Arabic and English is advantageous.
• Prior experience in reception or customer service is preferred.
• A high school diploma or equivalent qualification is required; additional customer service certifications are a plus.

Join Carly as a Customer Service Manager!
At Carly, we are redefining the automotive industry with our innovative e-commerce platform dedicated to enhancing the car buying and selling experience. We are seeking a full-time, on-site Customer Service Manager to lead our customer service operations in Riyadh.

Role Overview:
The Customer Service Manager will oversee day-to-day operations ensuring exceptional customer satisfaction and effective management of our customer service teams. Responsibilities include:

• Handling customer inquiries and support initiatives.
• Developing strategies to improve service quality.
• Analyzing customer service metrics to enhance performance.
• Ensuring a positive customer experience and upholding company standards.

Qualifications:
To succeed in this role, you should have:

• Strong expertise in Customer Satisfaction and Customer Service Management.
• Proficient analytical skills to assess metrics and identify trends.
• Excellent communication skills for effective interactions.
• Leadership skills to manage teams and drive performance.
• Familiarity with e-commerce platforms or the automotive industry is an added advantage.
• Bachelor’s degree in Business Administration, Management, or a related field preferred.

Join us in transforming the way cars are exchanged and be a part of an exciting journey at Carly!

Join Global Exchange Group as a Customer Service Representative!
Global Exchange Group is a leading Spanish multinational company specializing in foreign currency exchange services. With a workforce of over 2,400 and a presence at 375 branches in 66 international airports across 29 countries, we are dedicated to providing excellent service and value to our customers. This is an exciting opportunity to play a vital role in our operations in Saudi Arabia.

Position Overview:
As a Customer Service Representative, your primary responsibility will be to deliver exceptional service to our customers while adhering to company procedures and legal regulations.

Key Responsibilities:

• Providing exchange services in compliance with company procedures and legal authorities, centring excellence in customer service.
• Identifying customer needs and representing the company effectively during exchange operations.
• Conducting exchange transactions following legal and operational procedures.
• Documenting transactions according to legal criteria and handling customer queries and complaints.
• Collaborating with the IT department to resolve technical issues as needed.
• Willing to travel nationally as required.

Qualifications:

• A minimum of a high school education, with 1-2 years of relevant experience; university fresh graduates are also welcome.
• Fluency in Arabic and proficiency in English; additional languages are a plus.
• Previous experience in sales or customer service within retail, FMCG, F&B, or tourism sectors is advantageous.
• Strong communication, negotiation, and problem-solving abilities.
• A willingness to work flexible shifts and engage directly with customers.

About the Job
Takamol Holding is seeking a Customer Service Specialist to enhance customer experience and satisfaction. The Specialist will manage a high volume of inquiries through various support channels, ensuring timely resolutions and maintaining communication quality.

Key Responsibilities:

• Inquiry Management: Handle high volumes of incoming inquiries via approved channels (Email, Chat, Phone, Ticketing systems).
• Issue Resolution: Identify customers’ needs to achieve satisfaction by providing accurate information using appropriate tools.
• Ticket Lifecycle Management: Manage customer support tickets, ensuring timely closure within agreed service levels and maintaining high CSAT scores.
• Technical Coordination: Escalate complex technical issues to the technical team, tracking progress until resolution.
• Documentation: Maintain detailed records of customer interactions in the CRM system.
• Process Improvement: Identify common customer pain points and propose improvements to the customer journey.
• Quality Assurance: Adhere to communication procedures to ensure brand consistency and service quality.
• Ticketing Systems: Utilize experience with platforms like Zendesk or Salesforce.

Job Requirements:

• Minimum of 3–5 years of experience in customer support or a client-facing role.
• Bachelor’s Degree in Business Administration, Communications, or a related field.

About the Role:
Emdad is seeking a dedicated Customer Service Specialist to join our dynamic team. The ideal candidate will be passionate about delivering exceptional customer experiences, handling inquiries efficiently, and ensuring client satisfaction across all touchpoints.

Key Responsibilities:

• Respond to and serve our customers through SmartPlus official platforms and websites, as well as official social media channels such as Instagram, TikTok, etc.
• Provide accurate product information, support with order processing, and resolve customer issues effectively.
• Maintain strong product knowledge to guide customers and enhance their overall experience.
• Accurately document customer interactions, feedback, and cases in the CRM system.
• Collaborate with internal teams to ensure timely issue resolution and customer updates.
• Proactively identify opportunities for process improvements to elevate service quality.
• Follow up with customers to confirm resolution, ensure satisfaction, and collect feedback for continuous improvement.

Qualifications:

• High School Diploma or Technical Diploma (minimum).
• Previous experience in customer service or a related field is preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems is a plus.

Customer Service and Telemarketing Representative Required at *****
Do you have strong communication skills and are you looking for a distinguished work environment? We are looking for a sales representative to join our team and be part of our face to the customers.

Responsibilities:

• Answer customer calls and inquiries professionally.
• Make outbound calls to follow up with customers and provide company services.
• Update customer data and solve problems with tact and speed.

Qualifications:

• Excellent communication skills in Arabic and English (additional advantage).
• Ability to work under pressure and manage time.
• Proficient in using computers and Office programs.
• Previous experience in customer service for at least a year.

If you are looking for an opportunity for growth and development in a professional work environment, we are honored to receive your application.

Join Our Team as a Customer Service Specialist!
VIP Car Rentals Company is seeking dedicated individuals to fill the role of Customer Service Specialist in Riyadh. We are committed to providing exceptional service and looking for professionals who share our passion for excellence.

Key Responsibilities:

• Receive incoming calls and respond to customer inquiries with professionalism.
• Make outgoing calls as required by the business needs.
• Provide accurate information about the company’s services and products.
• Resolve customer complaints and follow up until closure.
• Record and update customer information in the company systems.
• Adhere to work policies and procedures as well as quality standards.
• Generate periodic reports for the direct supervisor.
• Achieve performance indicators as required.

Qualifications and Experience:

• 1 to 3 years of experience in a call center or customer service role.
• Experience with CRM systems and communication systems is preferred.
• Previous experience in the same sector is an advantage.

Required Skills:

• Excellent verbal and written communication skills.
• Ability to persuade and handle different types of customers.
• Good listening skills and quick responsiveness.
• Ability to work under pressure and be a team player.
• Time management and prioritization skills.
• Proficient in computer use and Microsoft Office programs.

Work Benefits:

• Competitive salary based on experience.
• Commission/Performance incentives.
• Professional and motivating work environment.
• Opportunities for career development and promotion.

About the Role:
As a Customer Service Officer, you will play a vital role in ensuring high levels of sales and customer satisfaction at your designated Car Rental branch. Your responsibilities will involve team management, customer interactions, cash management, and service delivery in accordance with corporate guidelines.

Responsibilities:

• Contribute to regional sales plans and lead sales activities to meet agreed targets.
• Monitor sales results and take corrective actions as necessary.
• Implement customer delight initiatives and monitor customer satisfaction scores.
• Ensure compliance with corporate guidelines for customer transactions and resolve any issues promptly.
• Manage escalated customer issues to meet branch counter targets.
• Perform additional tasks as assigned by the Senior Manager - Regional Rental to meet departmental objectives.

Qualifications:

• 1 - 3 years of relevant work experience.
• High School Graduate or Diploma preferred.
• Proficiency in English.
• Excellent communication skills and customer service etiquette.
• Ability to multitask, prioritize, and organize work.
• Flexibility in work approach.