Full-time Hotel receptionist Jobs in Saudi Arabia

• Ensure all aspects of the guest journey and experience are delivered to the highest level.
• Exude patience, empathy, and have the personality to host the show.
• Work proactively to ensure guest satisfaction and the smooth running of the front office department.

• Flexibility and a positive, Yes I Can! attitude.
• Attention to detail and creative problem-solving skills.
• Strong verbal communication abilities.
• Experience in a similar position is beneficial but not essential.

• Live the Magic of Hospitality - Create exceptional experiences every day.
• Build a Great Career - We invest in your growth and career development.
• Experience the Team Spirit - Join a workplace that’s inclusive and fun.
• Lead with Your Ambition - Your ideas and passion matter.
• Enjoy Global & Local Perks - Access exclusive benefits tailored to your location.

• Deliver exceptional service throughout the guest journey.
• Exude patience and empathy while interacting with guests.
• Work proactively to ensure guest satisfaction and smooth operations.

• A flexible, positive mindset and a 'Yes I Can!' attitude.
• Strong attention to detail and problem-solving skills.
• Good verbal communication capabilities.
• A passion for creating extraordinary service experiences.

• Live the magic of hospitality and create exceptional experiences.
• Receive opportunities for career growth and development.
• Enjoy a fun and inclusive workplace culture.
• Access global and local perks, including special rates at our hotels.

• Welcome guests warmly and create a positive first impression.
• Acknowledge IHG Rewards Club members and returning guests.
• Manage guest bookings and process payments efficiently.
• Facilitate a swift check-in and check-out experience.
• Anticipate guest needs and provide tailored recommendations.
• Assist guests with inquiries, from billing issues to dining suggestions.

• Excellent communication skills to engage with guests.
• Strong problem-solving abilities to enhance guest experiences.
• Fluency in the local language; additional language skills are a plus.
• Proficient in reading, writing, basic math, and computer skills.

• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of correct maintenance and use of equipment, utilizing it only as intended.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.

• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Ensure an efficient reception experience, including check-in and check-out.
• Complete necessary audit procedures as required.
• Maintain communication with the Front Office Manager and Reception Supervisors regarding guest feedback.
• Deliver a high level of customer service at all times.
• Attend training courses and assist with team development as needed.
• Maximize room occupancy using up-selling techniques.
• Follow procedures for accepting foreign currencies, credit cards, and cash.
• Adhere to hotel security, fire regulations, and health and safety legislation.
• Maintain company brand standards and assist other departments as necessary.

• Previous experience in a customer-focused industry.
• Completed high school certificate or equivalent.
• Positive attitude and strong communication skills.
• Commitment to delivering exceptional customer service.
• Excellent grooming standards.
• Ability to work independently and as part of a team.
• Competent IT proficiency.

• Experience in cash handling is a plus.

• Register and process check-ins and check-outs for all guests.
• Handle guest information updates and ensure efficient cashiering duties.
• Assist in resolving guest complaints and inquiries promptly.
• Manage guest room key card issuance and maintain security controls.
• Support various front office operations including foreign exchange, night audits, and guest communications.
• Maintain a clean and welcoming reception area.
• Communicate effectively with all departments to ensure smooth operations.

Job Description

Job Title: Hotel Receptionist

Responsibilities:

1. Welcoming Guests: Greeting guests upon their arrival and providing necessary assistance.

2. Check-in and Check-out Procedures: Managing check-in and check-out processes accurately and quickly.

3. Responding to Inquiries: Providing information about the hotel, its services, and the surrounding areas.

4. Managing Reservations: Handling the reservation system and confirming or modifying bookings as needed.

5. Problem Solving: Addressing complaints and issues professionally to ensure guest satisfaction.

6. Teamwork: Collaborating with other departments such as room service and cleaning to ensure a comfortable guest experience.

7. Keeping Records: Accurately recording necessary information such as guest details and payments.

Qualifications:

- Good communication skills.

- Ability to handle pressure.

- Knowledge of basic computer skills.

- Previous experience in hospitality is preferred.

- Excellent English language proficiency.

• Welcoming visitors or clients, directing them to the responsible person or the appropriate office.
• Ensuring that visitors register upon their arrival at the reception area and saving their data on the computer.
• Ensuring that the reception area is organized and contains all necessary office supplies such as pens, brochures, and work-related papers.
• Answering incoming phone calls and transferring them.
• Receiving and sorting daily mail.
• Providing administrative support and coordinating work activities.
• Receiving emails and responding to them.
• Sending and receiving faxes and saving work-related files.
• Interacting with clients and strengthening the relationship with them.
• Organizing appointments and scheduling meetings, updating calendars.
• Keeping copies of documents and records.
• Answering any inquiries or questions that clients or visitors may have.
• Maintaining the office filing system.

-Working hours: 8 hours

-Five days a week

-English language is required