Office Manager Jobs in Saudi Arabia

About the Role

PhysicsWallah (PW) is seeking a motivated Operations Manager to lead and develop its centers in Riyadh, Saudi Arabia. This role is essential for ensuring the smooth daily operation of facilities, fostering growth, and providing a positive experience for students and the team. The Operations Manager will oversee daily operations, manage staff, and ensure the overall success and functioning of the Riyadh centers.

Key Responsibilities

• Oversee the daily operations of the center.
• Manage employee and administrative team schedules, and support student needs.
• Monitor operational execution and identify areas for efficiency improvement.
• Coordinate with sales and academic teams to ensure seamless customer service.
• Engage with the workforce and manage the operational budget.
• Ensure compliance with local regulations and company policies.
• Lead initiatives for expansion or relocation to new sites as required.

Qualifications and Requirements

• 3 to 6 years of experience in operations management or center management.
• A Bachelor's degree in Business Administration or a related field.
• Demonstrated leadership and problem-solving skills.
• Proficiency in operational systems and processes.
• Fluency in both spoken and written Arabic and English.

Required Skills

• Operations Management
• Team Management
• Sales and Marketing principles
• Customer Service excellence
• Performance Improvement strategies
• Coordination and Collaboration
• Budgeting and Financial Management
• Leadership
• Adaptability for relocation or expansion initiatives

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. PhysicsWallah (PW) offers a competitive salary for this role.

About the Role

Hyatt Regency Riyadh-Olaya is seeking a Front Office Manager to oversee all Front Office operations. This role is responsible for ensuring high standards of guest service, operational efficiency, and adherence to the hotel's brand standards. The Front Office Manager will collaborate with the Director of Rooms to deliver the brand promise across the Front Desk, Front Services, Communications Centre, Business Centre, and Regency Club.

Key Responsibilities

• Oversee daily Front Office operations to ensure efficient service delivery.
• Supervise the functions of the Front Desk, Concierge, Bell Services, Valet/Parking, Communication Centre, and Business Centre.
• Manage Regency/Grand Club operations to enhance guest experiences.
• Ensure strict compliance with all hotel standards, policies, and procedures.
• Deliver exceptional guest service and focus on guest satisfaction at all touchpoints.
• Professionally handle VIP arrivals, special requests, and guest complaints.
• Monitor guest feedback and implement service improvement initiatives.
• Lead, train, and develop the Front Office team to foster a culture of excellence.
• Conduct performance evaluations and provide continuous coaching to team members.
• Foster a positive work environment that promotes teamwork and service excellence.
• Ensure appropriate staffing levels and efficient shift scheduling to meet operational demands.
• Utilize Opera Cloud PMS for all reservations, check-in/check-out processes, room allocation, billing, and reporting.
• Ensure accurate data entry and adherence to all system procedures within Opera Cloud PMS.
• Train staff on the effective use of Opera Cloud PMS and ensure best practices are followed.
• Manage the departmental budget and control operating costs.
• Monitor daily revenue reports, room occupancy rates, and forecasts.
• Ensure proper cash handling, billing accuracy, and adherence to audit compliance.
• Support revenue optimization strategies in coordination with Revenue and Reservations teams.

Qualifications and Requirements

• A Bachelor's degree in Hospitality Management or a related field is preferred.
• A minimum of 3 to 5 years of experience in Front Office operations, including supervisory or managerial roles.
• Proven experience with Opera Cloud PMS is mandatory.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Ability to work effectively under pressure in a fast-paced hospitality environment.
• Fluency in English is required; proficiency in additional languages is considered an advantage.

Required Skills

• Opera Cloud PMS
• Leadership
• Guest Service
• Operations Management
• Team Management
• Communication
• Problem-solving
• Decision-making

Work Environment and Details

This is a full-time position for a Front Office Manager (Saudi National) at Hyatt Regency Riyadh-Olaya in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience.

About the Role

Greenberg Traurig, LLP, a global law firm with offices in 15 countries, is seeking a full-time Administrative Assistant to join its team in Riyadh, Saudi Arabia. This role is essential for providing a professional first impression to clients, attorneys, and visitors, and for ensuring the efficient operation of a fast-paced legal environment. The position is based in-office.

Key Responsibilities

• Create a positive and professional first impression for clients and visitors.
• Greet guests promptly and notify internal parties of their arrival.
• Ensure all guests check in at reception to maintain security protocols.
• Answer incoming calls and direct them to the appropriate personnel.
• Provide administrative support, including assistance with travel and hotel arrangements.
• Coordinate transportation needs for clients, such as arranging cabs and car services.
• Reserve visitor offices, schedule meetings, and coordinate conference room reservations.
• Manage conference room setups to meet reservation requests.
• Order catering and assist with meeting and event setups.
• Purchase, track, and stock food and beverage supplies, working with vendors and submitting invoices.
• Maintain visitor, delivery, and outgoing package logs.
• Perform office services tasks including mail delivery, messenger services, mail processing, faxing, and handling large print, scan, and copy jobs.
• Monitor office supplies and order new stationery, furniture, appliances, and electronics as needed.
• Assist with event logistics, including maintaining RSVP lists and creating nametags.
• Support the coordination of office newsletters and other communications.
• Act as a liaison to building management for service requests.
• Maintain professionalism and confidentiality in all tasks.
• Assist with department activities such as processing invoices and expenses.
• Perform additional duties as assigned to support the office and attorneys.

Qualifications and Experience

• Diploma or College Degree or equivalent experience.
• A minimum of 3 years of experience in a receptionist or administrative assistant role within a professional environment.
• 2-5 years of relevant experience.

Required Skills and Competencies

• Excellent interpersonal and communication skills, both oral and written.
• Professional demeanor and presentation.
• Ability to provide high-quality client service.
• Proactive approach to assisting others.
• Ability to work independently with minimal supervision.
• High attention to detail and strong organizational skills.
• Effective time management abilities.
• Fluency in both Arabic and English.
• Proficiency in Windows-based software and Microsoft Office Suite (Word, PowerPoint, Excel, Outlook).
• Exceptional computer skills with the ability to learn new software quickly.
• Willingness to learn and adapt to emerging AI and related technologies.
• Basic understanding of artificial intelligence (AI), including its capabilities, limitations, and the importance of data privacy, accuracy, verification, and ethical considerations.

Work Environment and Location

This is a full-time, in-office position located in Riyadh, Saudi Arabia. The role operates within a global firm environment, contributing to the smooth functioning of the legal practice.

About the Role

Sirar by stc, an advanced technology and cybersecurity company established by stc, is seeking a Network Security Back Office Manager. This role is integral to empowering organizations with enhanced cyber capabilities and digital environment control. As specialists in business security and privacy, Sirar by stc provides comprehensive solutions for secure and efficient online operations. The Network Security Back Office Manager will act as a subject matter expert, overseeing IT system security and delivering up to Level-3 support to ensure the robust protection of client digital assets. This position is based in Riyadh, Saudi Arabia.

Key Responsibilities

• Oversee IT system security as a subject matter expert, providing up to Level-3 support.
• Manage escalations and provide advisory and support functions to front office and back office teams.
• Act as a technical reviewer in the change management process, contributing to continuous improvement.
• Act as a technical reviewer in the fault management process, contributing to continuous improvement.
• Engage in problem determination, analysis, and resolution techniques.
• Verify root cause analysis and incident reports prepared by L1/L2 engineers, and perform root cause analysis for complex issues, generating incident reports as needed.
• Open client trouble tickets with vendors' Technical Support Services (TSS).
• Coordinate system changes with appropriate teams to minimize disruption.
• Coordinate and communicate issues requiring escalation to different teams and initiate follow-up procedures.
• Handle and resolve support tickets, including new configurations, change requests, and troubleshooting issues.
• Monitor security incidents and breaches.
• Harden security systems configurations and settings.
• Provide technical consultation for onboarding new clients.
• Maintain a subject matter expert level of expertise on technologies and platforms deployed in managed networks.
• Advise on actions to take regarding the latest vulnerabilities.
• Contribute to the overall success of the company by performing all other duties and responsibilities as assigned by the line manager.

Qualifications and Experience

• Bachelor's degree in Cybersecurity, Computer Science/Engineering, Information Technology, or a related discipline.
• 7+ years of relevant experience in network security operations, preferably within a telecommunications environment.
• Proven experience in managing IT system security and providing advanced support.
• Demonstrated ability to perform root cause analysis for complex security incidents.
• Experience in coordinating system changes and managing escalations.
• Familiarity with ITIL fundamentals, including Problem Management, Incident Management, Change Management, and Release Management.
• Solid understanding of Virtualization and Storage technologies.
• Comprehensive understanding of information security policies and best practices in identity management.
• Advanced troubleshooting and diagnostic skills to efficiently resolve complex issues.
• Excellent communication, reporting, and time management skills.

Technical Skills

• Strong understanding of next-generation firewalls (*, FortiGate, Palo Alto, Cisco-FTDs), Intrusion Prevention Systems (IPS), Network Access Control (NAC), Virtual Private Networks (VPNs - IPSEC, Dial-up, SSL etc), and Network Address Translation (NAT).
• Advanced knowledge of IT security infrastructure.
• Proficiency in endpoint security solutions including Data Loss Prevention (DLP), Antivirus (AV), Database Activity Monitoring (DAM), Endpoint Detection and Response (EDR/NDR), and Extended Detection and Response (XDR).
• Strong understanding of web and email security.
• Knowledge of Advanced Persistent Threats (APT), sandboxing, SSLV offloading, and Public Key Infrastructure (PKI) fundamentals and concepts.
• Advanced proficiency in communicating effectively with various security professionals and simplifying complex technical issues.
• In-depth knowledge of security protocols and principles.
• Proficiency in networking technologies, network security, and network monitoring solutions.
• In-depth understanding of TCP/IP, network protocols, packet capture, Wireshark, and tcpdump.

Additional Information

Industry-recognized security certifications such as CCNP Security, CCIE, CISSP, or equivalent related certifications are preferred. Technology/vendor-based certifications are preferred. Operating systems certifications such as MCSE and RHCSA are preferred. The role is full-time and based in Riyadh, Saudi Arabia. Experience required is 5-10 years.

About the Role

GT Restructuring is seeking a dedicated and organized Administrative Assistant to join its full-time team in Riyadh, Saudi Arabia. This role is essential for providing a professional and welcoming experience for clients, attorneys, and visitors, serving as the initial point of contact for the office. The position offers competitive compensation and benefits within an innovative and collaborative environment. The ideal candidate will be detail-oriented, capable of managing multiple priorities in a fast-paced legal setting, and possess a proactive, client-focused approach.

Key Responsibilities

• Create a positive and professional first impression for clients and visitors by greeting them and promptly notifying internal parties of their arrival.
• Ensure all guests check in at reception upon arrival to maintain office security.
• Answer incoming calls and direct them to the appropriate personnel or department.
• Provide comprehensive administrative support, including assistance with travel and hotel arrangements.
• Coordinate transportation for internal and external clients, arranging taxis and car services to various destinations.
• Reserve visitor offices, schedule meetings, and coordinate conference room reservations, proactively monitoring the schedule.
• Manage conference room setups to meet all reservation requests prior to scheduled meetings.
• Order catering and assist with setup for meetings and events.
• Purchase, track, and stock food and beverage supplies, liaising with vendors and submitting invoices for payment.
• Maintain accurate visitor, delivery, and outgoing package logs.
• Perform office services tasks including internal mail delivery, arranging messenger services, processing mail, faxing, and handling large print, scan, and copy jobs.
• Monitor office supplies and order new stationery, furniture, appliances, and electronics as needed.
• Assist with event logistics, receptions, and sponsorships, including managing RSVP lists and creating nametags.
• Support the coordination and development of office newsletters and other communications.
• Serve as a liaison to building management, submitting service requests as required.
• Maintain a high degree of professionalism and confidentiality in all duties.
• Assist with other department activities as needed, such as processing invoices and expenses, and perform additional assigned duties.

Qualifications and Requirements

• Diploma or College Degree or equivalent experience.
• A minimum of 3 years of experience in a receptionist or administrative assistant role within a professional environment.

Required Skills

• Excellent interpersonal and communication skills, both oral and written.
• Professional demeanor and presentation.
• Ability to provide outstanding client service and meet high quality standards.
• Proactive in seeking innovative ways to assist others.
• Self-starter capable of working independently with minimal supervision.
• High attention to detail and outstanding organizational skills.
• Effective time management abilities.
• Fluency in both Arabic and English.
• Computer proficiency in Windows-based software and Microsoft Office Suite applications, including Word, PowerPoint, Excel, and Outlook.
• Exceptional computer skills with the ability to learn new software applications quickly.
• Proactive approach to learning and adapting to emerging AI and related technologies.
• Demonstrates a basic understanding of artificial intelligence (AI), including its core capabilities, limitations, and the importance of data privacy, accuracy, verification, and ethical considerations within a professional services environment.

Work Environment and Details

This is a full-time, in-office position located in Riyadh, Saudi Arabia. The role requires a high degree of professionalism, discretion, and the ability to adapt to the dynamic needs of a busy legal practice. Experience required for this role is 2-5 years.

About the Role

Biologix is seeking a Scientific Office Manager to lead and oversee all Scientific Office activities in Riyadh, Saudi Arabia. This role is responsible for ensuring strict adherence to SFDA regulations, pharmaceutical laws, company policies, and ethical standards. The Scientific Office Manager will act as the company's official scientific representative to health authorities, driving excellence across regulatory, scientific, compliance, pharmacovigilance, and promotional functions. This is a full-time position contributing to the company's scientific and regulatory integrity.

Key Responsibilities

• Lead all Scientific Office activities in accordance with SFDA regulations and licensing requirements.
• Serve as the company's official representative before the SFDA and other relevant regulatory authorities.
• Ensure comprehensive compliance with all applicable pharmaceutical laws, regulations, company policies, and industry standards.
• Maintain readiness for inspections and audits, and support regulatory assessments.
• Ensure the provision of accurate, balanced, and evidence-based scientific information on company products to all stakeholders.
• Manage scientific and medical information requests from healthcare professionals, authorities, and external stakeholders.
• Ensure all scientific communications align with approved product information and regulatory requirements.
• Develop and implement local regulatory strategies to support business objectives.
• Provide support for product registrations, renewals, variations, transfers, and all lifecycle management activities.
• Ensure timely and accurate regulatory submissions and approvals, including processing Special Import Permits (SIP) when necessary.
• Continuously monitor regulatory changes and provide guidance on their potential impact on company operations and products.
• Review and approve all promotional and non-promotional materials for compliance with SFDA regulations, approved product information, and internal procedures.
• Ensure all promotional claims are scientifically accurate, balanced, and adequately substantiated.
• Support compliance reporting and disclosure requirements in collaboration with internal departments.
• Build and maintain professional relationships with the SFDA, MOH, NUPCO, healthcare institutions, scientific associations, and academic organizations.
• Represent the company in meetings with regulatory authorities and external stakeholders.
• Coordinate responses to all regulatory inquiries and requests.
• Support the organization of scientific congresses, symposia, educational meetings, webinars, and healthcare awareness initiatives.
• Secure all necessary approvals for company-sponsored scientific activities.
• Foster scientific collaboration with healthcare professionals, scientific societies, and academic institutions.
• Contribute to research initiatives in accordance with ethical and regulatory requirements.
• Deliver scientific and regulatory training to employees.
• Support commercial, medical, and support teams by providing training on products and compliance requirements.
• Promote awareness of Scientific Office responsibilities and regulatory obligations throughout the organization.
• Serve as an internal subject matter expert on regulatory and scientific matters.

Qualifications and Requirements

• Bachelor's degree in Pharmacy.
• A minimum of 2 years of experience specifically within a Scientific Office role.
• Strong knowledge of SFDA regulations and pharmaceutical legislation.
• Proven understanding of compliance requirements within the pharmaceutical industry.
• Excellent communication skills, both written and verbal.
• Demonstrated ability in stakeholder management.
• Experience working effectively with cross-functional teams.
• Ability to liaise and collaborate effectively with regulatory authorities.
• Strong organizational skills.
• Proficiency in analytical thinking and problem-solving.
• High ethical standards and meticulous attention to detail.

Required Skills

• SFDA Regulations
• Pharmaceutical Laws
• Compliance Requirements
• Communication
• Stakeholder Management
• Cross-functional Team Collaboration
• Regulatory Authority Engagement
• Organizational Skills
• Analytical Skills
• Problem-Solving Skills
• Ethical Standards
• Attention to Detail

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role requires active engagement with regulatory authorities and internal teams, contributing to the scientific and regulatory integrity of Biologix's operations within the pharmaceutical sector.

About the Role

ALEC Holdings, a leading construction group in the GCC region and part of Investment Corporation of Dubai (ICD), is seeking an Administrative Officer to join their team in Riyadh, Saudi Arabia. With over two decades of experience in delivering complex and prominent projects in the Middle East, ALEC is a listed company committed to raising the standards of quality, innovation, and excellence in construction. This role is designated for Saudi nationals as part of Saudization efforts.

Role of the Administrative Officer

The Administrative Officer will play a vital role in supporting the efficient operation of the commercial department within construction projects. This position is essential for ensuring the smooth workflow of the department and directly contributes to the commercial success of ALEC's construction projects. The role requires 5 to 10 years of experience in an administrative or commercial support role, preferably within the construction sector.

Key Tasks and Responsibilities

• Meticulously maintain and organize all project documentation, including contracts, agreements, bank guarantees, purchase orders, and change orders, ensuring all commercial records are accurate, complete, and properly classified.
• Assist in the preparation and distribution of essential project-related documents to relevant stakeholders.
• Provide crucial financial support by assisting in the preparation of financial reports, including budget tracking, cost analysis, and expense reporting.
• Assist in the efficient processing of invoices, purchase orders, and payments, ensuring strict adherence to project budgets and applicable financial guidelines.
• Collaborate closely with the finance department to maintain accurate and up-to-date financial records.
• Support the creation, review, and execution of contracts and agreements, ensuring all necessary procedures are followed.
• Maintain comprehensive contract databases and actively monitor compliance with all contractual obligations and terms.
• Assist in coordinating contract changes and amendments, ensuring all parties are informed and updated.
• Serve as a key point of contact, facilitating effective communication and coordination between the commercial department and other project stakeholders, including procurement, legal, finance, and project management teams.
• Assist in ensuring compliance with all company policies, as well as relevant audit and legal requirements.
• Provide comprehensive administrative support to commercial managers and team members, including scheduling meetings, preparing presentations, and organizing department events.

Qualifications and Requirements

• Bachelor's or Master's degree in Business Administration or a closely related field.
• Minimum of 5 to 10 years of experience in a relevant administrative or commercial support role, preferably within the construction industry.
• Strong organizational and administrative skills, with a proven ability to manage documentation, scheduling, and record-keeping accurately.
• Solid understanding of financial principles, including budget tracking and invoice processing.
• Excellent written and verbal communication skills, essential for effective internal and external coordination.
• Proven ability to collaborate effectively with cross-functional teams and support multiple stakeholders simultaneously.
• Flexibility and adaptability to manage multiple tasks and changing priorities within a dynamic construction environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with project management software is a plus.

Additional Information

This is a full-time role and requires the applicant to be of Saudi nationality. Further details about the work environment and available opportunities will be provided during the recruitment process.

Executive Assistant Required

A private entity is looking for a professional Executive Assistant to work in a professional and fast-growing environment, who is capable of managing sensitive executive tasks, organizing work, and efficiently following up on projects and decisions.

Main Tasks:

• Managing and organizing appointments, meetings, and professional commitments.
• Preparing meeting minutes and following up on the implementation of decisions and recommendations.
• Preparing concise and accurate executive reports for management.
• Managing official correspondence in Arabic and English.
• Organizing and archiving contracts, documents, and technical and administrative papers.
• Following up on ongoing projects and preparing periodic reports on work progress.
• Coordinating with departments, external parties, partners, and suppliers.
• Following up on contractual obligations and critical deadlines for projects and contracts.

Required Qualifications:

• Practical experience in managing executive offices, project management, or executive support for senior management.
• High skills in organization, follow-up, and priority management.
• Fluency in English, both spoken and written.
• Proficiency in Microsoft Office programs, especially Excel, Word, and PowerPoint.
• Excellent ability to prepare reports and presentations.
• Complete confidentiality in handling information.
• A strong professional personality capable of continuous follow-up and task completion.

Preferred Experience:

• Experience in large real estate projects
• Experience in technology and digital transformation projects.
• Good understanding of data center projects.
• Familiarity with network systems and technical infrastructure.
• Knowledge of security monitoring systems (CCTV) and low current systems.
• Ability to read and understand contracts, appendices, and scope of work.
• Experience in following up with suppliers, contractors, and consultants.
• Familiarity with project management basics and preparing follow-up schedules.
• Experience in large multi-party real estate projects and following up on development, implementation, and coordination among relevant parties.
• Proficiency in using artificial intelligence tools to enhance productivity and analyze information.

Application Requirements:

Please send:

1. Updated CV.
2. Expected salary.
3. Current city.

A one-page executive report template about a technical, engineering, or operational project that includes:

1. An executive summary. The main risks or challenges. Recommendations. Required actions.
2. A brief explanation not exceeding half a page about the most significant project the applicant participated in and their actual role in it.

Candidates who meet the requirements will be contacted

About the Role

2P Perfect Presentation, a prominent entity in Saudi Arabia's ICT sector since 2004, is seeking a dedicated Administrative Assistant to join its team in Riyadh. This role is essential for maintaining the smooth daily operations of the department by providing comprehensive administrative and clerical support. The successful candidate will be responsible for managing documentation, coordinating schedules, facilitating communication, and supporting various office activities with professionalism and efficiency, contributing to 2P's objective of accelerating digital transformation and enhancing client operational efficiency.

This position offers an opportunity for motivated individuals with 0-1 years of experience to develop within an organization focused on innovation and service excellence. You will be part of a team delivering end-to-end technology solutions, leveraging market expertise.

Key Responsibilities

• Provide daily administrative support to the assigned department or team, ensuring operational needs are met.
• Prepare, organize, and maintain all necessary documents, records, and files systematically.
• Schedule meetings, manage calendars, and coordinate appointments to optimize team productivity.
• Prepare meeting minutes, draft reports, compose letters, and handle official correspondence.
• Manage incoming and outgoing phone calls, emails, and internal communications professionally.
• Coordinate with different departments to ensure timely follow-up on pending tasks and requests.
• Support travel arrangements, including hotel bookings and logistical planning, as required.
• Assist in the preparation of presentations, forms, and administrative reports.
• Maintain adequate office supplies and coordinate with vendors for procurement and maintenance.
• Ensure the strict confidentiality of all documents and sensitive information.
• Perform other administrative tasks assigned by the line manager to support departmental objectives.

Qualifications and Requirements

• A Diploma or Bachelor's degree in Business Administration, Office Management, or a related field.
• 1 to 3 years of experience in an administrative or office support role.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Excellent communication and coordination skills for effective interaction with various stakeholders.
• Strong organizational and time management abilities to handle multiple tasks efficiently.
• Capacity to manage multiple tasks simultaneously and perform effectively under pressure.
• A professional attitude with keen attention to detail.
• Good English language skills are preferred for effective communication.

Required Skills

• Administrative Support
• Documentation & Filing
• Calendar Management
• Meeting Coordination
• Report Preparation
• Microsoft Office Suite Proficiency
• Communication Skills
• Time Management
• Confidentiality
• Attention to Detail

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role offers an opportunity to contribute to a forward-looking organization within the ICT landscape.

Pharmacy Reports Management: Preparing and following up on inventory and daily and periodic reports for pharmacies in the most important 5 joints: (Sales reports, collection, supply, offer approval, support and problem-solving follow-up).

Contracts and Agreements: Drafting contracts and agreements with pharmacies and partners in cooperation with the General Administration.

Business Development: Searching for opportunities and partnerships that serve the institution according to general requirements and objectives.

Logistics Supervision: Following up on store orders and ensuring their completion within the specified time (whether from the internal warehouse or through logistics partners).

Partners Management: Managing the relationship with logistics partners and monitoring their performance.

Inventory and Import: Monitoring and following up on inventory, preparing periodic reports, and managing import requests.

Suppliers Management: Dealing with multiple suppliers (printers, etc.).

Team Management: Following up and supervising the tasks of the delivery team and giving the necessary directives in coordination with the management.

Administrative Organization: Organizing and archiving company documents, and coordinating periodic meetings between company departments.

Store Management: Participating in store and employee management when needed.

General Tasks: Performing any other tasks (field or office) assigned by management to ensure workflow.

 

About the Role

Elegaci is seeking an Operations Manager to oversee the daily operations of its healthcare facility, with a specific focus on the Dermatology, Dental, and Plastic Surgery departments. This role is responsible for ensuring operational efficiency, maintaining high standards of patient experience, and guaranteeing compliance with healthcare regulations. The Operations Manager will facilitate coordination between medical and administrative teams to achieve organizational objectives.

Reporting directly to Executive Management, the Operations Manager will be a key leader within the Operations department, driving performance and continuous improvement across all operational facets of the clinics.

Key Responsibilities

• Oversee the daily operations of the Dermatology, Dental, and Plastic Surgery clinics to ensure a smooth workflow and the delivery of high-quality patient services.
• Develop, implement, and refine operational policies, procedures, and strategic improvement plans to enhance efficiency and effectiveness.
• Continuously monitor clinic performance, productivity, patient flow, and key operational performance indicators (KPIs).
• Ensure strict adherence to all healthcare regulations, quality standards, and internal company policies.
• Collaborate closely with medical directors, department heads, and support teams to identify areas for operational enhancement and implement solutions.
• Manage staffing requirements, optimize resource allocation, and address all operational needs to support seamless service delivery.
• Focus on improving the patient journey from initial contact through post-treatment, aiming to significantly enhance overall patient satisfaction.
• Monitor clinic capacity, appointment scheduling, utilization rates, and overall operational efficiency to maximize output and minimize downtime.
• Proactively identify operational challenges and implement effective, data-driven solutions to overcome them.
• Support the budgeting process, actively engage in cost control measures, and contribute to comprehensive operational planning.
• Lead and manage operational teams, fostering a culture of high performance, accountability, and continuous development.
• Prepare detailed operational reports and provide strategic recommendations to senior management for informed decision-making.

Qualifications and Requirements

• A Bachelor's degree in Business Administration, Healthcare Management, or a closely related field is required.
• A minimum of 5 years of progressive experience as an Operations Manager within the healthcare or medical sector is essential.
• Demonstrated and proven experience managing operations specifically within Dermatology, Dental, and Plastic Surgery clinics is a mandatory requirement.
• Possess strong knowledge of healthcare operations, effective clinic management practices, and established patient experience standards.
• Previous experience in managing multidisciplinary teams and a track record of successfully improving operational performance are necessary.

Required Skills

• Operations Management
• Healthcare Operations
• Clinic Management
• Patient Experience Enhancement
• Leadership and Team Management
• Effective Communication
• Problem-Solving
• Data Analysis
• Continuous Improvement Methodologies
• Budgeting and Cost Control

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia.

About the Role

The Ritz-Carlton Hotel Company, *** is seeking a Duty Manager to join its team in Riyadh, Saudi Arabia. In this role, you will serve as the property's Manager on Duty, responsible for overseeing all hotel operations to ensure the consistent delivery of high standards of hospitality and service. This position requires a proactive leader to represent property management, effectively resolve guest and operational issues, and manage guest interactions within the lobby. You will also function as a Guest Relations Manager, diligently tracking and addressing service issues to maintain guest satisfaction.

The Ritz-Carlton is committed to creating exceptional experiences and setting the standard for luxury service worldwide. As part of our team, you will embody our "Gold Standards," including our Employee Promise, Credo, and Service Values, contributing to our reputation as a global leader in luxury hospitality.

Key Responsibilities

• Serve as the property's Manager on Duty, overseeing all operations to ensure the highest levels of hospitality and service.
• Represent property management in resolving guest or property-related situations.
• Manage guest flow and direct visitors within the lobby.
• Act as Guest Relations Manager, handling the tracking of service issues.
• Maintain strong working relationships with all departments to support operations, goals, and expedite problem resolution.
• Communicate any deviations from established norms to the appropriate department in a timely manner.
• Distribute the MOD report to all departments daily.
• Strive to improve service performance and ensure compliance with all policies, standards, and procedures.
• Emphasize guest satisfaction during departmental meetings and focus on continuous improvement.
• Understand and comply with loss prevention policies and procedures.
• Review staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Review financial statements, sales and activity reports, and other performance data to measure productivity, assess goal achievement, and identify areas for cost reduction and program improvement.
• Intervene in guest/associate situations as needed to maintain property integrity, achieve guest satisfaction, and preserve associate well-being.
• Empower associates to provide excellent customer service.
• Provide immediate assistance to guests as requested.
• Display outstanding hospitality skills and set a positive example for guest relations.
• Respond to and handle guest problems and complaints effectively.
• Ensure associates understand customer service expectations and parameters.
• Interact with customers regularly throughout the property to obtain feedback on product quality, service levels, and overall satisfaction.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Record guest issues in the guest response tracking system.
• Participate as needed in the investigation of associate and guest accidents.
• Observe associate service behaviors and provide feedback.
• Conduct regular inspection tours of the facility for appearance, safety, staffing, security, and maintenance.
• Recognize the contributions of team members.
• Ensure associates are cross-trained to support daily operations.
• Ensure property policies are administered fairly and consistently, and that disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS), supporting the Peer Review Process.
• Understand and, if necessary, implement all emergency plans, including those for accidents, death, elevator incidents, thefts, vicious crimes, bombs, fire, etc.

Qualifications and Requirements

• High school diploma or GED; 4 years of experience in guest services, front desk, housekeeping, or a related professional area.
• OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in guest services, front desk, housekeeping, or a related professional area.

Required Skills

• Guest Services
• Front Desk Operations
• Housekeeping Management
• Hospitality Expertise
• Customer Service Excellence
• Leadership and Team Management
• Problem-Solving and Conflict Resolution
• Effective Communication
• Teamwork and Collaboration
• Loss Prevention Strategies
• Financial Statements Analysis
• Human Resources Support
• Safety Procedures
• Emergency Plan Implementation

Work Environment and Details

This is a full-time, management position located in Riyadh, Saudi Arabia. The role requires 2-5 years of experience. The job number is 26071597, and the job category is Rooms & Guest Services Operations. This position is not located remotely.