Join Emdad By Elm as a Customer Service Specialist!As a vital member of our team, you will play a key role in enhancing customer satisfaction and loyalty through exemplary service delivery. This position focuses on creating a welcoming atmosphere for clients visiting in person, where you will provide detailed support and accurate information about our services.
Key Responsibilities:- Greet customers warmly, ensuring a professional first impression.
- Assist customers in navigating our service offerings to meet individual needs.
- Resolve inquiries and issues promptly, ensuring high levels of customer satisfaction.
- Prepare basic reports in Excel and develop engaging presentations using PowerPoint.
- Utilize CRM tools to track customer engagement and gather feedback for service improvement.
Requirements:- 5-7 years of experience in customer service or client-facing roles.
- Proficiency in Microsoft Excel and PowerPoint.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Ability to work collaboratively in a team environment.
At Emdad By Elm, we value professionalism and a positive attitude in our workplace. If you are passionate about providing outstanding customer service and contributing to a dynamic team culture, we invite you to apply!
