Full-time Customer services specialist Jobs for Female in Al khobar

Join the prestigious Kempinski Hotels as a Telephone Operator!

As a vital member of our Rooms Division and Front Office & Guest Services, you will be responsible for creating an exceptional first impression by answering all incoming calls in a friendly and professional manner. Our aim is to deliver a distinctively luxurious experience to all our guests while adhering to Kempinski and LQA standards.

Key Responsibilities:

• Answer all incoming calls and connect them to the appropriate extension efficiently and kindly.
• Accurately take messages for guests and ensure timely delivery.
• Manage guests' requests for 'Do Not Disturb' and other confidentiality needs.
• Handle personal wakeup call requests in line with LQA standards.
• Address guests' inquiries and requests, providing assistance or referring them to the relevant departments when necessary.
• In emergencies, serve as the communication center for the hotel.
• Maintain records of Domestic Direct Dial and International Direct Dial communications.
• Monitor TV channels and music in public areas to ensure quality service.
• Keep up-to-date with the telephone directory, emergency procedures, and hotel promotions.
• Maintain a tidy working environment at all times.
• Additional responsibilities may be assigned based on the needs of the hotel.

Join our team as a Customer Service Representative!
We are looking for an enthusiastic person to work in the field of customer service in Dammam and Khobar. We offer a professional work environment and opportunities for career development.

Responsibilities:

• Providing support and assistance to customers.
• Communicating effectively via phone and other means.
• Ensuring customer satisfaction and resolving their issues.

Requirements:

• The applicant must be Saudi.
• Fluency in English.
• Strong communication skills.

The total income will be 5,000 SAR (basic salary + performance incentives). Come and join us!