Join our dynamic team as a Reservations Agent at Hilton!As a Reservations Agent, you will serve as the key contact for room reservations, providing excellent service that influences guest decisions to stay at our property. Your role is crucial in ensuring a smooth booking process and enhancing the overall guest experience.
What you will be doing:- Convert inquiries into booked reservations swiftly.
- Respond positively to sales inquiries to generate future leads.
- Identify potential sales leads.
- Deliver professional responses to all customer inquiries, ensuring reservations are accurately completed.
- Provide prompt, efficient service while adhering to brand standards.
What we are looking for:We seek individuals who are passionate about customer service, possess excellent communication skills, and have strong organizational capabilities.
It would be advantageous if you possess:- Previous experience in a Reservations environment.
- Tertiary qualifications or a collegiate-level degree.
About Hilton:Hilton is a leading global hospitality company, dedicated to creating remarkable experiences for our guests. Our unwavering commitment to hospitality and exceptional service has made us a trusted name in the industry for nearly a century. Join us and become part of a team that puts the heart in hospitality!