Full-time It Support Technician Jobs With No Experience in Jeddah

About the Role

ALTAWKILAT is seeking a motivated and detail-oriented IT Help Desk Support professional to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is ideal for individuals with 0-1 years of experience looking to launch their career in IT support within a dynamic environment. You will play a crucial role in ensuring the smooth operation of our IT infrastructure and providing essential support to approximately 500 users across multiple physical locations.

Key Responsibilities

• Install and troubleshoot Windows Operating Systems and related software applications.
• Install and provide comprehensive support for Microsoft Office and Office 365 applications.
• Install, configure, and maintain various hardware devices, including printers, scanners, and copiers.
• Utilize remote support tools to effectively assist end-users with their technical issues.
• Provide IT support to a user base of approximately 500 individuals across multiple physical sites.
• Enhance overall system performance by proactively identifying issues and recommending potential improvements.
• Manage help desk tickets by tracking, prioritizing, and resolving all technical support requests efficiently.
• Maintain accurate records of IT assets, including importing, assigning, and retiring equipment within the IT inventory system.

Required Experience and Skills

• Experience in installing and troubleshooting Windows OS and related software.
• Experience in installing and supporting Microsoft Office and Office 365 applications.
• Experience in installing, configuring, and maintaining hardware devices such as printers, scanners, and copiers.
• Proficiency in utilizing remote support tools for effective end-user assistance.
• Experience in managing help desk tickets, including tracking, prioritizing, and resolving technical support requests.
• Experience in maintaining accurate records of IT assets within an IT inventory system.

Technical Proficiencies

• Windows Operating Systems
• Microsoft Office Suite
• Office 365
• Hardware Device Support (printers, scanners, copiers)
• Remote Support Tools
• IT Asset Management

Work Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 0-1 years of experience. Salary is not disclosed.

About the Role

Ghithaa is seeking a dedicated Customer Service Specialist to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is designed for individuals committed to delivering high-quality customer experiences and resolving issues effectively. The ideal candidate will manage customer interactions across various communication channels, ensuring adherence to company procedures and service standards.

Key Responsibilities

• Handle customer inquiries and provide support via phone, live chat, direct messages, and social media platforms.
• Respond promptly and professionally to all customer requests, maintaining a consistent and high-quality experience across all channels.
• Manage and resolve customer complaints with patience and empathy.
• De-escalate challenging customer interactions and provide solutions aligned with company policies.
• Adhere strictly to customer service playbooks, quality guidelines, and standard operating procedures (SOPs).
• Ensure all communications align with the company's tone, policies, and service standards.
• Maintain consistency in communication style and case handling.
• Accurately categorize and log all customer interactions, maintaining records of conversations, issues, and resolutions.
• Escalate complex cases to appropriate teams following defined workflows.
• Meet defined Key Performance Indicators (KPIs), including response time, resolution time, and customer satisfaction metrics.
• Continuously improve performance based on feedback and quality reviews.

Qualifications and Requirements

• Minimum of 1 year of experience in Customer Service or Customer Support roles.
• Fluent in English, both spoken and written.
• Strong communication and interpersonal skills for effective customer engagement.
• High emotional intelligence and the ability to handle difficult customers with patience and understanding.
• A problem-solving mindset with a focus on achieving customer satisfaction.
• Proven ability to multitask and manage multiple conversations and inquiries simultaneously across different channels.

Required Skills and Tools

• Customer Service and Customer Support expertise.
• Effective Communication and Interpersonal Skills.
• High Emotional Intelligence.
• Problem-solving capabilities.
• Multitasking proficiency.
• Proficiency in CRM systems, ticketing tools, or customer support platforms.
• Experience managing conversations across phone, live chat, and social media platforms.
• Familiarity with tracking tools such as Google Sheets or internal dashboards.
• Ability to follow structured workflows and documentation systems, including playbooks, SOPs, and knowledge bases.

Work Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 0-1 year of experience in customer service or support functions.

About the Role

Fakeeh Care Group is seeking a motivated and detail-oriented IT Infrastructure Administrator to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is designed for an individual looking to build a career in IT infrastructure management within a leading healthcare organization.

The IT Infrastructure Administrator will be instrumental in designing, deploying, and managing the group's server, storage, virtualization, and network environments. The role ensures optimal performance, availability, and security across both on-premises and cloud infrastructures.

Key Responsibilities

• Design, deploy, and manage server, storage, virtualization, and network environments, including on-premises and cloud solutions.
• Continuously monitor system performance, capacity, and availability to ensure maximum uptime and operational efficiency.
• Implement and maintain infrastructure automation, configuration management, and monitoring solutions.
• Administer and manage virtualization platforms such as VMware, Hyper-V, or equivalent technologies.
• Deploy and manage workloads in cloud platforms including Azure, AWS, and GCP, focusing on cost efficiency and security.
• Configure and troubleshoot Local Area Networks (LANs), Wide Area Networks (WANs), firewalls, load balancers, Virtual Private Networks (VPNs), and routing protocols.
• Collaborate with security teams to implement and enforce best practices, including system patching, access control, and compliance adherence.
• Implement and manage backup solutions, replication strategies, and disaster recovery procedures to ensure business continuity.
• Actively participate in business continuity planning and disaster recovery exercises.
• Work with application, database administration (DBA), and support teams to deliver reliable IT services.
• Maintain detailed and up-to-date infrastructure documentation, Standard Operating Procedures (SOPs), and architecture diagrams.
• Perform other assigned duties within the scope of the job description.

Qualifications and Requirements

• Proficiency in managing Windows and Linux servers, Active Directory, and virtualization platforms such as VMware or Hyper-V.
• A strong understanding of networking concepts, including VLANs, firewalls, VPNs, and load balancing.
• Demonstrated skill in managing storage, backup, and disaster recovery solutions.
• Experience with monitoring tools and automation technologies like PowerShell, Bash, or Ansible.
• Excellent problem-solving and troubleshooting skills with a focus on maintaining high availability and security.
• Effective communication and teamwork abilities, with the capacity to thrive in fast-paced environments.
• A Bachelor's degree in Information Technology, Computer Science, or a related field.
• Excellent command of oral and written English; proficiency in Arabic is preferred.

Technical Skills

• Server Administration (Windows/Linux)
• Active Directory Management
• Virtualization Platforms (VMware, Hyper-V)
• Networking Concepts (VLANs, Firewalls, VPNs, Load Balancing)
• Storage Solutions
• Backup and Disaster Recovery Solutions
• Business Continuity Planning
• Monitoring Tools
• Automation (PowerShell, Bash, Ansible)

Role Context

This is a full-time position for an IT Infrastructure Administrator at Fakeeh Care Group, located in Jeddah, Makkah, Saudi Arabia. The role requires 0-1 years of experience in IT Infrastructure or a related field. Preferred certifications include Microsoft Certified: Azure Administrator Associate, VMware Certified Professional (VCP-DCV), Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), CompTIA Network+, CompTIA Security+, and AWS Certified Solutions Architect – Associate.