About the Role
ALTAWKILAT is seeking a motivated and detail-oriented IT Help Desk Support professional to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is ideal for individuals with 0-1 years of experience looking to launch their career in IT support within a dynamic environment. You will play a crucial role in ensuring the smooth operation of our IT infrastructure and providing essential support to approximately 500 users across multiple physical locations.
Key Responsibilities
- Install and troubleshoot Windows Operating Systems and related software applications.
- Install and provide comprehensive support for Microsoft Office and Office 365 applications.
- Install, configure, and maintain various hardware devices, including printers, scanners, and copiers.
- Utilize remote support tools to effectively assist end-users with their technical issues.
- Provide IT support to a user base of approximately 500 individuals across multiple physical sites.
- Enhance overall system performance by proactively identifying issues and recommending potential improvements.
- Manage help desk tickets by tracking, prioritizing, and resolving all technical support requests efficiently.
- Maintain accurate records of IT assets, including importing, assigning, and retiring equipment within the IT inventory system.
Required Experience and Skills
- Experience in installing and troubleshooting Windows OS and related software.
- Experience in installing and supporting Microsoft Office and Office 365 applications.
- Experience in installing, configuring, and maintaining hardware devices such as printers, scanners, and copiers.
- Proficiency in utilizing remote support tools for effective end-user assistance.
- Experience in managing help desk tickets, including tracking, prioritizing, and resolving technical support requests.
- Experience in maintaining accurate records of IT assets within an IT inventory system.
Technical Proficiencies
- Windows Operating Systems
- Microsoft Office Suite
- Office 365
- Hardware Device Support (printers, scanners, copiers)
- Remote Support Tools
- IT Asset Management
Work Details
This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 0-1 years of experience. Salary is not disclosed.
