About the Role
Fakeeh Care Group is seeking a motivated and detail-oriented Core Laboratory Technician/Technologist (Senior) to join our team in Makkah, Saudi Arabia. This full-time position is integral to providing essential information for disease diagnosis, treatment, and prevention through the performance of medical laboratory tests and procedures. The role involves working across various sections within the core laboratory, including Hematology, Chemistry, Endocrinology, and Immunology, and may require phlebotomy services as needed. This position is suited for individuals with a strong foundation in laboratory science, a commitment to quality, and a desire to contribute to patient care within a leading healthcare organization, emphasizing teamwork, continuous improvement, and adherence to high standards of laboratory practice and patient safety.
Key Responsibilities
- Organize daily laboratory work, including matching computer orders with specimen labeling, sorting specimens, verifying labeling accuracy, logging specimens, and managing sample acceptance and rejection.
- Arrange reports for delivery and maintain a clean and orderly work environment.
- Collaborate effectively with team members, demonstrating flexibility for overtime and duties during public holidays as operationally required.
- Perform a wide range of medical laboratory tests and procedures across Hematology, Chemistry, Endocrinology, and Immunology units, adapting to changing work requirements.
- Promptly report identified infectious diseases to the lab unit supervisor, lab infection control officer, and the infection control department.
- Ensure the quality and accuracy of laboratory results by running standards and controls, verifying equipment function through routine maintenance and troubleshooting, and calibrating equipment according to approved procedures.
- Monitor quality control measures and protocols to maintain high performance standards.
- Serve as a technical resource for colleagues through staff training, answering professional inquiries, and engaging in continuous learning.
- Operate, clean, and maintain laboratory equipment according to manufacturer instructions, performing minor troubleshooting and reporting equipment errors promptly.
- Identify and communicate critical results by strictly adhering to established policies and procedures.
- Contribute to a safe environment for patients, visitors, physicians, and co-workers by following established standards, procedures, and legal regulations.
- Maintain patient confidentiality by safeguarding all laboratory information.
- Collect and process samples in accordance with laboratory stat and routine procedures.
- Utilize various laboratory applications, including instrument manager software, EP evaluator software, Quality Control software, Media Lab education application, and other relevant lab systems.
- Participate in checking, updating, ordering, and following up on supplies, reporting sectional inventory status, recalls, and urgent follow-ups to the laboratory stock material controller.
- Collect and record data for monitoring turn-around-time and other laboratory indicators, and participate in answering occurrence variance reports (OVR).
- Receive and perform proficiency testing accurately and in a timely manner, including processing, reporting, analyzing evaluation reports, and documenting corrective actions.
- Build and maintain positive working relationships with co-workers and the public by applying principles of good customer service and adhering to the code of conduct.
- Handle and dispose of infectious waste safely, following all safety and infection control policies and procedures.
- Report incidents through the OVR system and follow the established chain of command.
- Adhere to the standards of any national and international accreditation processes relevant to the laboratory.
- Educate patients and their families about health conditions, treatments, and preventative measures when applicable.
- Perform all duties and tasks in a manner that supports Fakeeh Care's Person-Centered care values.
- Actively contribute to continuous improvement initiatives within the scope of the role.
- Adhere to safety protocols and proactively address any job-related safety concerns.
- Maintain strict confidentiality of all sensitive information.
- Comply with cybersecurity policies and standards, participating in awareness training.
- Adhere to and uphold Fakeeh Care's code of conduct, policies, and ethical standards.
- Complete all mandatory education at least one month prior to its expiration.
Qualifications and Requirements
- Bachelor's degree in Medical Technology, Medical Science, or an equivalent Bachelor of Science in Chemical or Biological Science.
- 0-2 years of experience as a Laboratory Medical Technologist/Technician.
- Excellent proficiency in both English and Arabic languages, verbally and in writing.
- A valid license for practice as per the regional health regulatory authority (*, SCFHS / DHA).
Required Skills
- Documentation skills
- Information analysis
- Proficiency in laboratory techniques
- Equipment maintenance
- Computer skills
- Team player
- Customer service orientation
- Phlebotomy (as needed)
- Specialized knowledge in Hematology, Chemistry, Endocrinology, and Immunology
- Quality Control
- Troubleshooting
- Infection Control practices
- Maintaining patient confidentiality
- Data collection and analysis
- Proficiency testing management
- Understanding of accreditation processes
Work Environment
This is a full-time position located in Makkah, Saudi Arabia, within the Fakeeh Care Group. The role operates within a core laboratory setting, requiring collaboration across various specialized units.
