Customer Services Full-time Jobs in Saudi Arabia

• Business Acumen: Utilize your understanding of the NFP business environment and objectives to effectively apply internal policies and procedures.
• Communication: Convey information clearly in both verbal and written forms within a business context.
• Data Analysis & Reporting: Monitor and interpret data from various sources to evaluate results and assist in decision-making processes.
• Language Proficiency: Demonstrate knowledge and use of national and foreign languages, both spoken and written.
• Planning & Organizing: Efficiently organize and plan work or project activities to meet objectives.
• Technological Ability: Utilize standard equipment and office automation systems effectively.
• Business Planning: Translate company strategy into operational needs, including sourcing and resource planning.
• Inventory Management: Apply principles of inventory management and requirement planning techniques.
• Negotiation Skills: Employ ethical negotiation strategies to safeguard interests.
• Logistics Optimization: Enhance operational efficiency and reduce costs through expert knowledge of shipping and fleet management.
• Warehouse Management: Oversee warehouse activities and ensure record accuracy.
• Customer Relationship Management: Liaise with stakeholders and execute Service Level Agreements.
• Supply Chain Regulations: Apply best practices in supply chain management.
• Manufacturing Knowledge: Understand manufacturing processes to optimize production.
• Production Planning: Set daily targets and material plans.
• Supply Chain Risk Management: Identify and mitigate potential disruptions.
• Supply Chain Models: Apply major supply chain models and emerging approaches.

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assisting customers with product information, order status, and troubleshooting.
• Resolving customer complaints and providing appropriate solutions.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with other departments to enhance the customer experience.
• Continuously improving service processes and procedures.

• High school diploma or equivalent; bachelor’s degree preferred.
• Previous experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.

• Manage front desk operations and greet visitors.
• Handle incoming calls and inquiries professionally.
• Assist with administrative tasks as needed.

• Minimum of 6 months experience in a reception role.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks effectively.

• Oversee daily call center operations and ensure KPI achievement
• Lead, develop, and motivate the team to perform at their best
• Analyze performance and implement data-driven improvements
• Collaborate with other departments to enhance the customer experience

• Minimum 5 years of experience in call centers, including at least 2 years as a Call Center Manager
• Strong leadership and analytical skills
• Proficient in call center systems and reporting tools
• Fluent in English (speaking and writing)
• Ability to work under pressure in a dynamic environment

• Engaging with customers to understand their needs
• Resolving inquiries and complaints promptly
• Providing information about our services and guiding clients
• Maintaining records of customer interactions

• Strong communication skills
• Customer-focused mindset
• Ability to work in a team environment

• Providing reception services to guests.
• Addressing guest queries efficiently.
• Ensuring a smooth check-in/check-out process.
• Completing audit procedures as required.
• Demonstrating high-level customer service at all times.

• Keep Front Office Manager updated with guest feedback.
• Promote hotel services and utilize upselling techniques.
• Handle foreign currencies and adhere to credit policies.
• Comply with hotel security and health regulations.
• Assist other departments as necessary.

• Experience in a customer-focused industry.
• High school certification or equivalent.
• Positive attitude with good communication skills.
• Commitment to high-level customer service.
• Excellent grooming standards.
• IT proficiency.

• Greet and welcome visitors in a professional and friendly manner.
• Answer, screen, and forward incoming phone calls.
• Maintain a clean, tidy, and organized reception area.
• Handle incoming and outgoing mail and deliveries.
• Provide general administrative and clerical support across departments.
• Follow safety procedures and manage access to ensure office security.
• Coordinate with other departments to support smooth office operations.

• Diploma or equivalent; certification in office administration is an advantage.
• Previous experience as a receptionist, front office representative, or in a similar role.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• Strong organizational and multitasking skills.
• Customer service-oriented attitude.
• Ability to handle confidential information with discretion.
• Bilingual (Arabic & English).

• Respond to customer inquiries via phone, email, live chat, and WhatsApp in both Arabic and English.
• Guide customers through the setup and usage of Me’kaaz devices and applications.
• Troubleshoot product-related issues and escalate technical problems to the relevant teams.
• Follow up with customers to ensure resolution and satisfaction.

• Fluency in Arabic and English (both written and spoken).
• A minimum of 2 years of experience in customer service or technical support.
• Strong communication and problem-solving skills.
• Familiarity with CRM systems and basic troubleshooting of mobile applications is an advantage.
• Flexible availability, including occasional evenings or weekends.

• Respond to customer inquiries via phone, email, live chat, and WhatsApp in both Arabic and English.
• Guide customers through the setup and usage of Me’kaaz devices and applications.
• Troubleshoot product-related issues and escalate technical problems to the relevant teams.
• Follow up with customers to ensure resolution and satisfaction.

• Fluency in Arabic and English (both written and spoken).
• A minimum of 2 years of experience in customer service or technical support.
• Strong communication and problem-solving skills.
• Familiarity with CRM systems and basic troubleshooting of mobile applications is an advantage.
• Flexible availability, including occasional evenings or weekends.

• Greet and assist members and guests with their inquiries.
• Manage front desk operations efficiently.
• Handle registration and membership processes.
• Provide information about our services and facilities.
• Maintain a clean and organized reception area.

• Conduct daily check-in/out inspections to ensure property readiness and guest satisfaction.
• Oversee in-house inventory management and stock count to maintain adequate supplies.
• Supervise the maintenance and cleaning team, ensuring efficient scheduling and high-quality work.
• Coordinate repairs and maintenance tasks promptly.
• Prepare and adhere to reports on property operations and guest feedback.
• Ensure compliance with property documentation requirements.
• Respond promptly and professionally to on ground guest requests.
• Manage incoming and outgoing mail and packages.
• Maintain the tidiness of the reception area.
• Assist with ad hoc administrative tasks as needed.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience in Operations and Front Desk management, preferably in the hospitality industry.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficient in using property management systems and relevant software.
• Ability to work independently in a fast-paced environment.

• Promptly answer incoming calls, providing accurate information about our services, amenities, and local attractions.
• Handle guest inquiries, requests, and complaints with a courteous attitude.
• Coordinate wake-up calls and other personalized guest services.
• Assist in making reservations for dining and activities.
• Process and confirm room reservations correctly.
• Maintain logs of calls and requests, ensuring clear communication.
• Assist during emergencies by communicating effectively with guests and staff.
• Continuously seek guest feedback to enhance telephone services.

• High school diploma or equivalent.
• Prior experience in customer service is preferred.
• Excellent verbal communication skills in English (additional languages are a plus).
• Proficient in using telephone systems and booking software.
• Strong multitasking abilities and attention to detail.
• Friendly and professional demeanor.
• Basic computer skills, including Microsoft Office proficiency.
• Ability to work shifts, including evenings and weekends.
• Knowledge of local attractions in Jeddah, Saudi Arabia is an advantage.

Customer Success Virtual Assistant

You’ll be on the front lines of member engagement, acting as a critical bridge between our team and community. Your responsibilities will range from onboarding support and follow-ups to lab coordination, admin tasks, and collecting user insights—making sure nothing slips through the cracks and every user feels supported and empowered.

Responsibilities

User Onboarding & Ongoing Support

• Help new users sign up, complete their health profiles, book lab tests, and understand next steps.
• Send timely, personalized reminders to users who haven’t completed key actions (*, uploading lab results, starting their plan).
• Host onboarding calls (Zoom or Google Meet) when needed to explain the process, lab prep, and what users can expect in their personalized health plan.
• Respond to inquiries via WhatsApp or email with clarity, professionalism, and empathy.
• Escalate only when necessary and keep internal communication focused and efficient.

Lab Coordination

• Confirm the test booking.
• Confirm that test results are delivered on time and uploaded correctly into user records.
• Act as a liaison between users and lab partners to ensure clarity and coordination.

Customer Feedback & Testimonials

• Send post-plan surveys to gather feedback and track user satisfaction.
• Follow up to collect testimonials, Net Promoter Scores (NPS), or referrals.
• Identify patterns in feedback and report key themes to product, content, or clinical teams

Admin & Knowledge Tasks

• Keep the CRM and internal dashboards up to date with user progress and notes.
• Help build and maintain a dynamic FAQ or Help Center based on real user questions and needs.

Requirements

• Warm, empathetic, and professional communication skills—written and verbal.
• Organized, detail-oriented, and self-motivated with the ability to handle multiple users and priorities.
• Comfortable using: Meta Business Suite, WhatsApp Business, Google Workspace, Zoom, Calendly, CRMs, and other digital tools.

Bonus if You…

• Have experience with medical practices, wellness brands, or telehealth services
• Are familiar with lab testing workflows or preventive health basics (we’ll train you either way).
• Have previously supported a doctor, founder, or customer-facing team.

• Support the smooth running of the front office department, ensuring all aspects of the guest journey are delivered to the highest level.
• Work as part of a team that maximizes guest satisfaction, delivering positive responses to guest inquiries and resolving issues promptly.
• Take responsibility for assigned duties, ensuring timely and professional execution of tasks.
• Contribute to departmental plans and objectives, achieving hotel initiatives & targets.
• Collaborate effectively with your team, ensuring costs and inventory are controlled while achieving performance levels.
• Build and maintain effective working relationships, promoting company culture and values.
• Ensure compliance with all legislation requirements and best practices for internal and external audits.

• Experience in front office is beneficial but not essential.
• A hands-on approach with a can-do work style.
• Commitment to delivering exceptional guest service with a passion for hospitality.
• Ability to find creative solutions and take ownership of assigned tasks.
• Integrity, with the ability to work in an environment demanding excellence.
• Experience with IT systems across various platforms.
• Strong communication skills.

• Handle incoming and outgoing calls efficiently.
• Resolve customer queries and ensure satisfaction.
• Provide exceptional service to clients across various industries including E-commerce, healthcare, telecommunications, and hospitality.
• Maintain professionalism and quality in every interaction.

• Language Skill: English B1 – B2.
• Minimum 1 year of experience in Customer Service.
• Excellent communication and interpersonal skills.
• Customer Satisfaction and Experience expertise.
• Ability to multitask and work under pressure.
• Knowledge of CRM systems and call center technology.
• A bachelor degree in Business Administration or a related field is preferred.
• Fully available for all shifts (247).