Travel & Accomodation Jobs for Fresh Graduates in Saudi Arabia

• Clean and arrange guest rooms to hotel standards, including making beds, changing linens, and replenishing supplies.
• Sanitize bathrooms, vacuum floors, dust surfaces, and empty trash bins.
• Restock amenities such as toiletries, towels, and coffee supplies.
• Report any maintenance issues or safety hazards to the supervisor.
• Respond promptly and courteously to guest requests.
• Adhere to hotel policies, safety protocols, and confidentiality standards.

• Attention to detail and ability to work efficiently.
• Physical stamina to perform cleaning tasks and lift heavy items.
• Good communication and customer service skills.
• Previous housekeeping experience is a plus but not required.

• Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
• Provide information about room availability, rates, and hotel amenities.
• Ensure accurate and efficient processing of guest reservations.
• Address guest inquiries and concerns related to bookings and accommodation.
• Verify guest information and payment details to confirm reservations.
• Offer assistance and recommendations to guests based on their preferences and needs.
• Promote special offers, packages, and discounts to enhance the guest experience.
• Maintain up-to-date knowledge of hotel policies, procedures, and room types.
• Collaborate with the reservations team to ensure accurate room inventory management.
• Assist with group reservations and bookings as needed.
• Uphold a high standard of customer service and professionalism in all interactions.
• Participate in ongoing training to improve reservation skills and knowledge.
• Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
• Adhere to the company’s environmental, health, and safety procedures and policies.

• Manage reservation inquiries and streamline booking processes.
• Provide excellent customer service by addressing guest requests and preferences.
• Collaborate closely with team members to ensure optimal guest satisfaction.

• A dynamic working environment where creativity is encouraged.
• Opportunities for career growth within the global Marriott family.
• A chance to work in a beautiful hotel setting in Al Khobar.

• Understand and comply with all corporate and hotel policies and standard procedures.
• Support learning and development activities.
• Safeguard guest and company information.
• Ensure the highest standards of customer service are upheld.

• Answer hotel’s main telephone and connect guests and colleagues.
• Process and confirm guest reservations for Rooms, F&B, and Spa.
• Accommodate special requests and provide in-depth knowledge of hotel services.
• Maintain accurate records of all reservations.

• Deliver service excellence throughout each customer experience.
• Build strong relationships with customers and team members.
• Handle guest complaints to ensure customer satisfaction.

• Foster positive employee relations and demonstrate our values.
• Communicate effectively with all departments.

• Implement eco-friendly practices and educate on sustainability initiatives.

• Manage service schedules and employee work shifts.
• Supervise staff in their tasks including dusting, sweeping, cleaning restrooms, and changing linens.
• Promote the implementation of housekeeping policies and procedures.
• Monitor and maintain the inventory of cleaning supplies and equipment, ensuring compliance with health, safety, and environmental policies.

• Bachelor’s degree in relevant fields such as Business Administration or General Public Health Services.
• Experience in management and oversight related to cleaning services.

• Proficiency in supervising cleaning operations.
• Expertise in health and safety protocols.
• Fluency in Arabic and English.

• Ensuring a clean and welcoming environment in guest rooms and public areas.
• Maintaining high standards of cleanliness and attention to detail.
• Assisting in other housekeeping duties as needed.

• Process reservations, changes, and cancellations effectively.
• Identify guest needs and recommend appropriate room types.
• Verify room availability and explain rates and policies to callers.
• Document and accommodate special requests.
• Implement sales techniques to maximize revenue.
• Maintain confidentiality and uphold company standards while serving guests.

• High school diploma or *** equivalent.
• No prior related work or supervisory experience required.
• No specific licenses or certifications needed.

• Answer incoming calls within 3 rings, utilizing the company's standard greeting and following the reservation script to handle inquiries about hotel accommodations and facilities.
• Process reservations promptly and accurately in the property management system, ensuring all modifications and cancellations are handled correctly and in line with operating procedures.
• Maintain accurate transaction records regarding special requirements, reservations requests, and amenities.
• Stay updated on hotel facilities, promotions, and any changes that may affect bookings.
• Engage in ongoing training and participate in programs to enhance service delivery and revenue generation.
• Operate safely and comply with health, safety, and environmental policies.

• Strong communication skills and a commitment to excellent customer service.
• Detail-oriented with the ability to process information accurately.
• A proactive approach to learning about the hotel and its offerings.
• Adaptability to participate in training programs effectively.

Job Description

Job Title: Hotel Receptionist

Responsibilities:

1. Welcoming Guests: Greeting guests upon their arrival and providing necessary assistance.

2. Check-in and Check-out Procedures: Managing check-in and check-out operations accurately and quickly.

3. Responding to Inquiries: Providing information about the hotel, its services, and surrounding areas.

4. Managing Reservations: Handling the booking system, confirming and modifying reservations when necessary.

5. Problem Solving: Addressing complaints and issues in a professional manner to ensure guest satisfaction.

6. Teamwork: Collaborating with other departments such as housekeeping and maintenance to ensure a comfortable experience for guests.

7. Keeping Records: Accurately recording necessary information such as guest details and payments.

Qualifications:

- Good communication skills.

- Ability to handle pressure.

- Knowledge of basic computer skills.

- Previous hospitality experience is preferred.

- Excellent English language skills.

• Manage the service schedule.
• Plan and prepare work schedules for employees.
• Supervise employees while performing their duties such as dusting, sweeping floors, and cleaning restrooms.
• Implement housekeeping policies and procedures.
• Monitor and maintain cleaning supply inventory.
• Follow health, safety, and environmental policies and procedures.

• Manage service schedules and employee work shifts.
• Supervise staff in their tasks including dusting, sweeping, cleaning restrooms, and changing linens.
• Promote the implementation of housekeeping policies and procedures.
• Monitor and maintain the inventory of cleaning supplies and equipment, ensuring compliance with health, safety, and environmental policies.

• Bachelor’s degree in relevant fields such as Business Administration or General Public Health Services.
• Experience in management and oversight related to cleaning services.

• Proficiency in supervising cleaning operations.
• Expertise in health and safety protocols.
• Fluency in Arabic and English.

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunities for talent development and growth within your property and globally.
• Chance to make a difference through Corporate Social Responsibility activities, like Planet 21.

• Welcoming and checking-in guests, ensuring a smooth settlement of accounts.
• Providing personalized service to create memorable experiences.
• Promoting hotel facilities and enhancing guest stays through up-selling.

• Service-focused personality is essential.
• Prior experience with Opera or similar system is advantageous.
• Fluency in English; additional languages are a plus.