Travel & Accomodation Jobs for Fresh Graduates

• Process operational needs and address guest requests.
• Share highlights of the local area and assist guests with luggage.
• Ensure safety standards and confidentiality while upholding company procedures.
• Maintain a professional appearance and communication style.

• Education: High school diploma or *** equivalent.
• No related work or supervisory experience is required.
• Certification or specific licenses are not required.

• Process operational needs and address guest requests.
• Share highlights of the local area and assist guests with luggage.
• Ensure safety standards and confidentiality while upholding company procedures.
• Maintain a professional appearance and communication style.

• Education: High school diploma or *** equivalent.
• No related work or supervisory experience is required.
• Certification or specific licenses are not required.

• Manage and oversee all housekeeping operations in guest rooms, offices, and public areas.
• Establish and enforce cleanliness and decor standards to meet organizational expectations.
• Develop and implement effective working rules and practices for the housekeeping team.
• Conduct regular inspections to ensure compliance with housekeeping standards.
• Issue necessary orders and corrective actions to address shortcomings.
• Collaborate with other departments to enhance guest satisfaction.
• Train and supervise housekeeping colleagues, fostering a high-performance team.
• Monitor inventory levels and coordinate procurement of cleaning supplies and equipment.
• Implement and enforce safety protocols within the housekeeping department.
• Address guest inquiries and concerns related to housekeeping services promptly.
• Organize night cleaning operations for various areas to maintain cleanliness.
• Prepare the Annual Housekeeping Budget and recommend equipment modernization.
• Collaborate with the Accounts Department to control expenses within monthly forecasts.
• Stay informed about industry trends and best practices in housekeeping management.
• Uphold environmental, health, and safety standards in accordance with organizational policies.

• Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
• Provide information about room availability, rates, and hotel amenities.
• Ensure accurate and efficient processing of guest reservations.
• Address guest inquiries and concerns related to bookings and accommodation.
• Verify guest information and payment details to confirm reservations.
• Offer assistance and recommendations to guests based on their preferences and needs.
• Promote special offers, packages, and discounts to enhance the guest experience.
• Maintain up-to-date knowledge of hotel policies, procedures, and room types.
• Collaborate with the reservations team to ensure accurate room inventory management.
• Assist with group reservations and bookings as needed.
• Uphold a high standard of customer service and professionalism in all interactions.
• Participate in ongoing training to improve reservation skills and knowledge.
• Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues.

• Study tourism development strategies, plans, laws, and regulations.
• Gather information about prices and ensure their appropriateness.
• Evaluate the effectiveness of tourism promotion programs and provide recommendations.

• Two-year diploma after high school in tourism management or related fields.
• Proficiency in using basic computer programs.

• Remote work allowed.
• Frequent travel is required.

• Receiving visitors or clients, welcoming them, and directing them to the responsible person or the appropriate office.
• Ensuring that visitors register upon their arrival at the reception area and storing their data on the computer.
• Ensuring that the reception area is tidy and contains all necessary office supplies such as pens, brochures, and workplace papers.
• Answering incoming phone calls and transferring them.
• Receiving and sorting daily mail.
• Providing administrative support and coordinating work activities.
• Receiving emails and responding to them.
• Sending and receiving faxes and keeping files related to work.
• Interacting with clients and strengthening relationships with them.
• Organizing appointments and scheduling meetings, updating calendars.
• Keeping copies of documents and records.
• Answering any inquiries or questions that clients or visitors may have.
• Maintaining an organized filing system.

-Working hours are 8 hours

-Five days a week

-Requires English language

Job Title: Hotel Receptionist

Responsibilities:

1. Welcoming Guests: Greeting guests upon their arrival and providing necessary assistance.

2. Check-in and Check-out Procedures: Managing check-in and check-out processes accurately and quickly.

3. Responding to Inquiries: Providing information about the hotel, its services, and the surrounding areas.

4. Managing Reservations: Handling the reservation system, confirming and modifying reservations as needed.

5. Problem Solving: Addressing complaints and issues professionally to ensure guest satisfaction.

6. Teamwork: Collaborating with other departments such as housekeeping and maintenance to ensure a comfortable experience for guests.

7. Keeping Records: Accurately documenting necessary information such as guest details and payments.

Qualifications:

- Good communication skills.

- Ability to handle pressure.

- Knowledge of basic computer skills.

- Previous experience in the hospitality field is preferred.