Administrative Assistant Jobs for High School Graduates in Saudi Arabia

• Assist the sales team in daily activities and customer follow-ups.
• Coordinate test drives, vehicle deliveries, and customer appointments.
• Maintain sales records and assist in reporting sales performance.
• Welcome and assist visitors and customers professionally.
• Manage the showroom reception area to ensure a clean and organized environment.
• Provide general information to customers regarding products, services, and showroom procedures.
• Assist with data entry, filing, and updating of customer and vehicle records.
• Support inventory checks and stock updates in collaboration with showroom and logistics teams.
• Help organize showroom events, promotions, and campaigns.
• Ensure prompt responses to customer queries and assist in complaint resolution.

• Diploma or Bachelor’s degree in Business, Marketing, or a related field preferred.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Strong organizational and coordination abilities.
• English proficiency is preferred.
• Eligible for Tamheer Program.

About the Role

Business Professional Services (BPS) is hiring for the position of Warehouse Keeper / Cashier for supermarket operations. This role is essential to support the daily operations of supermarkets and grocery stores in the Western Region of Saudi Arabia, specifically in Jeddah and Makkah. This is a suitable opportunity for individuals seeking to gain experience in supermarket operations and inventory management.

Key Tasks and Responsibilities

• Accurately receive, arrange, and monitor store or warehouse inventory to ensure its availability and correctness.
• Provide essential support for daily supermarket and grocery operations, contributing to smooth and efficient workflow.
• Perform cashier duties as needed, handling transactions accurately and providing excellent customer service.
• Regularly check inventory levels to identify restocking needs and maintain organized storage areas.
• Strictly adhere to company procedures for receiving, storing, and issuing products.

Qualifications and Requirements

• Previous experience in supermarkets, grocery stores, warehouses, as a warehouse keeper, or cashier is preferred.
• The applicant must be currently residing in the Western Region of Saudi Arabia, with preference for candidates residing in Jeddah, Makkah, Madinah, Taif, or Yanbu.
• The applicant must possess a valid and transferable Iqama (residency permit).
• The current sponsor must provide a No Objection Certificate (NOC) for the transfer of sponsorship.
• The current residency profession should not pose any issue in the sponsorship transfer process.
• Ability to attend a medical examination in Jeddah before the sponsorship transfer application procedures begin.
• Demonstrate a strong commitment and readiness to join the team immediately upon offer acceptance.

Required Skills

• Proficiency in supermarket and grocery store operations.
• Experience in warehouse operations and warehouse keeper duties.
• Competence in performing cashier tasks.
• Skills in inventory management and checking inventory levels.
• Knowledge of procedures for receiving, storing, and issuing products.

Additional Job Details

This is a full-time position requiring 0-1 year of experience. The monthly salary is SAR 1,600, inclusive of a food allowance. The company provides accommodation, and the contract duration is one year.

About the Role

Longevity Wellness Hub is a pioneering establishment focused on enhancing human well-being and promoting graceful aging. We integrate quantum frequency scanning, advanced fitness protocols, and biohacking technologies to offer guests personalized experiences that optimize physical, mental, and emotional health. The hub also serves as a community space for wellness-focused events. We are seeking a dedicated and personable Front House team member to join our full-time, on-site team in Jeddah. This role is crucial as you will be the primary point of contact for our guests, ensuring their experience from arrival is welcoming, professional, and seamless.

Key Responsibilities

• Serve as the initial point of contact for all guests, extending a warm and professional greeting.
• Efficiently manage guest check-in and check-out procedures.
• Maintain a consistently welcoming and professional atmosphere within the reception area.
• Respond to guest inquiries accurately and courteously, whether in person, via telephone, or through online channels.
• Schedule and confirm appointments for various wellness services and sessions.
• Provide clear and comprehensive information regarding services, membership options, and upcoming events.
• Coordinate effectively with wellness practitioners and operations staff to ensure smooth service delivery.
• Ensure the reception area is always clean, organized, and presentable.
• Handle payment transactions accurately and manage basic administrative tasks.
• Facilitate the smooth flow of guests through their scheduled sessions and activities.
• Actively promote upcoming programs and community events to guests.
• Gather guest feedback to contribute to service improvement initiatives.
• Assist with various front-of-house operational needs as they arise.
• Develop a thorough understanding of all services offered to effectively assist clients.

Qualifications and Requirements

• Demonstrated strong interpersonal skills and communication abilities to build rapport and create a welcoming environment for diverse guests.
• Excellent verbal and written communication skills for handling inquiries, explaining services, and supporting professional correspondence.
• Proven customer service experience, with an emphasis on hospitality, problem-solving, and maintaining a high standard of guest care.
• Comfort and confidence in presenting information and explaining offerings, memberships, or wellness programs in an engaging manner.
• Previous experience in a front desk, reception, or hospitality role, preferably within the wellness, fitness, spa, or healthcare sectors.
• Proficiency in using scheduling systems, basic office software, and payment processing tools.
• A high level of professionalism, reliability, and meticulous attention to detail.
• Ability to effectively manage multiple tasks simultaneously in a dynamic environment.
• Fluency in English is essential.
• Arabic language skills are highly beneficial for effectively serving our local guest base.
• Willingness and ability to work on-site in Jeddah.
• Flexibility to work varied hours, including evenings and weekends, as required by operational needs.

Required Skills

• Interpersonal Skills
• Interpersonal Communication
• Verbal Communication
• Written Communication
• Customer Service
• Hospitality
• Problem Solving
• Guest Care
• Presentations
• Scheduling Systems
• Basic Office Software Proficiency
• Payment Processing Tools
• Attention to Detail
• Task Management

Work Environment and Details

This is a full-time, on-site position based in Jeddah. The role requires flexibility to work varied hours, including evenings and weekends, to meet operational needs. Longevity Wellness Hub is located within the Makkah region.

About the Role

Shangri-La Jeddah, a new luxury hotel located on the Jeddah Waterfront along the Red Sea, is seeking a dedicated Residence Guest Service Associate. This role is key to delivering exceptional guest experiences, focusing on smooth registration, efficient check-out, and attentive guest support. You will be part of a dynamic environment setting a new standard for luxury in Jeddah, offering stylish accommodations, innovative dining, and family-friendly amenities. As a Residence Guest Service Associate, you will be a primary point of contact for guests, ensuring their arrival and departure are seamless and memorable. This position requires a proactive approach to guest needs and a commitment to upholding Shangri-La's high hospitality standards. The role is suited for individuals passionate about service and eager to develop within the hospitality industry.

Key Responsibilities

• Manage guest registration and check-out processes efficiently and courteously.
• Handle cashiering duties and foreign exchange transactions accurately.
• Provide assistance for guest queries and requests, ensuring prompt resolution.
• Monitor and check supplies to ensure sufficient stock for expected business within the shift and for the day.
• Prepare necessary documents, such as registration forms and welcome folders, prior to guest arrivals to facilitate a smooth check-in experience.
• Welcome guests warmly as they approach the reception desk.
• Review OPMS (On-Property Management System) records to access guest history and note any specialized instructions.
• Assist guests in completing registration forms, verifying that all essential details are included.
• Direct guests to the appropriate lifts and coordinate with Concierge staff for seamless guest flow.

Qualifications and Requirements

• A minimum of 1 year of working experience in a hotel environment.
• Fluency in both written and spoken English, in addition to the Arabic language.
• A pleasant, friendly, and cheerful attitude.
• This position is open to Saudi Nationals only.

Required Skills

• Guest Registration
• Guest Check-out
• Cashiering
• Foreign Exchange
• Assistance with Guest Queries/Requests
• Stock Management
• Document Preparation
• Guest Welcome
• OPMS Records Management
• Guest History Management
• Specialized Instructions Management
• Registration Form Assistance
• Coordination with Concierge Staff

Work Environment and Location

This full-time position is based in Jeddah, Makkah, Saudi Arabia, with Shangri-La Group. The role operates within a luxury hotel setting, contributing to a team focused on providing high standards of guest service.

About the Role

Alkayan United is looking for individuals to join its team and contribute to providing excellent customer service and organizing work. This role is within the Azizia Mall project in Jeddah, on Sabeen Road. We are looking for people with the ability to interact with customers, organize appointments, and effectively manage their visits, ensuring a positive experience for all visitors.

Key Tasks and Responsibilities

• Receive customers and visitors in a professional and friendly manner.
• Organize appointments and manage customer visit schedules with the sales team.
• Answer phone calls and transfer them to the relevant departments.
• Record customer and employee data in the system.
• Maintain the cleanliness and orderliness of the reception area.
• Encourage activities and interactions within the center.

Qualifications and Requirements

• High school diploma as a minimum; a diploma or university degree in management or marketing is preferred.
• Previous experience in customer reception or customer service is preferred, especially in the real estate sector.
• Proficiency in computer use and Microsoft Office programs.
• A good understanding of the real estate sector is an added advantage.

Essential Skills

• Excellent communication skills and an engaging presence.
• Strong customer service ability.
• Effective sales support skills.
• Proficiency in record keeping.
• Skill in handling phone calls.
• Ability to maintain order and tidiness.
• Excellent active listening skills.
• Enthusiasm and a positive attitude.
• Strong computer skills, including proficiency in Microsoft Office.
• Adaptability and ability to work under pressure.

Work Environment and Location

The workplace is located in Jeddah, Makkah Al-Mukarramah, Kingdom of Saudi Arabia, within the Azizia Mall project. The nature of the work is full-time.

About the Role

The Ritz-Carlton Hotel Company, *** is seeking a Sales Coordinator to support its Sales & Marketing department. This role is based in Jeddah, Makkah, Saudi Arabia, specifically in the Al Hamra District, Southern Corniche. The Sales Coordinator will manage administrative tasks, prepare sales documentation, and serve as a key point of contact for clients, contributing to the hotel's success and upholding the brand's standards.

Key Responsibilities

• Perform general office duties to support the Sales & Marketing team, including filing, sending emails, typing, faxing, and copying.
• Prepare essential sales-related documents throughout the sales process, such as proposals, contracts, and banquet event orders.
• Promote awareness of the brand image both internally and externally.
• Gather and assemble information packages, including brochures and promotional materials.
• Utilize sales techniques that maximize revenue while diligently maintaining existing guest loyalty to Marriott.
• Enter, retrieve, reconcile, and verify information in sales software, including details on commissions, leads, and third parties.
• Respond to guest inquiries regarding property facilities and services, such as hours of operation, rates, room types, packages, promotions, entertainment, restaurants, and special events.
• Serve as the primary point of contact for clients, communicating via phone and email to address questions and requests.
• Adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs with genuine appreciation.
• Communicate with others using clear and professional language, preparing and reviewing written documents accurately and completely, and answering telephones with appropriate etiquette.
• Develop and maintain positive working relationships with colleagues, supporting team goals and responding appropriately to concerns.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• At least 1 year of related work experience.
• No supervisory experience required.

Required Skills

• Proficiency in Sales Techniques.
• Ability to foster Guest Loyalty.
• Strong Communication skills.
• Demonstrated Professionalism.
• Effective Teamwork capabilities.

Work Environment and Contract Details

This is a full-time contract position classified as Non-Management. The role is located in Jeddah, Makkah, Saudi Arabia, specifically in the Al Hamra District, Southern Corniche, Jeddah, 21493. This is not a remote position. The Ritz-Carlton Hotel Company, *** is committed to being an equal opportunity employer, valuing diversity and providing access to opportunity for all associates.

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
• Secure individual bookings: Convert guest inquiries into confirmed reservations
• Maintain attention to detail: Record and process all reservations with accuracy
• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• Focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About the Role

Sheraton Hotels & Resorts is seeking a Guest Experience Expert to join our team in Jeddah and Makkah, Saudi Arabia. This full-time, non-management position offers an opportunity to contribute to creating memorable guest experiences. As a Guest Experience Expert, you will be empowered to take initiative and provide a range of services to enhance the guest journey from arrival to departure. Your role will involve ensuring every guest interaction, from operational tasks to addressing requests and sharing local insights, contributes positively to their overall experience.

Sheraton Hotels & Resorts, a brand within Marriott International, has been a place for people to gather and connect since 1937. We aim to invite, welcome, and connect guests through engaging experiences and thoughtful service. If you are a team player committed to delivering meaningful guest experiences and contributing to our mission, we encourage you to explore this career opportunity.

Key Responsibilities

While specific duties are not detailed, responsibilities for this role typically include:

• Delivering a range of services to guide guests throughout their stay, ensuring a positive experience.
• Taking initiative to address guest requests and operational needs proactively.
• Completing necessary reports and administrative tasks related to guest services.
• Sharing information about the local area to enhance the guest experience.
• Ensuring all guest interactions and transactions are handled professionally.
• Contributing to a safe work environment by adhering to company policies and procedures.
• Maintaining confidentiality of guest and company information.
• Protecting company assets and upholding quality standards.
• Ensuring uniform, personal appearance, and communications are professional at all times.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• No prior related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required for this role.
• Must be able to stand, sit, or walk for extended periods.
• Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Willingness to perform other reasonable job duties as requested.

Required Skills

• Guest Services
• Customer Service
• Communication
• Problem-Solving

Work Environment and Location

This is a full-time, non-management position located at North Corniche, Jeddah, Saudi Arabia, 21424. The role is based in the Jiddah and Makkah regions of Saudi Arabia, with specific cities of operation being Jeddah and Makkah. This position is not located remotely.

Marriott International is committed to being an equal opportunity employer, valuing the diverse backgrounds of its associates and fostering an environment where unique perspectives are celebrated. We are dedicated to non-discrimination on any protected basis, including disability and veteran status, in accordance with applicable law.

About the Role

The Ritz-Carlton Hotel Company, *** is seeking an F&B Service Expert (Dry) to join its team in Jeddah, Makkah, Saudi Arabia. This full-time, non-management position focuses on contributing to memorable guest experiences by delivering a wide range of services within the food and beverage department. The role is integral to ensuring guests thoroughly enjoy their dining experience and that every transaction is a positive part of their overall visit.

The company is committed to fostering a safe workplace, adhering to policies and procedures, upholding stringent quality standards, and maintaining professional presentation and communication. This position requires individuals who are proactive, possess a strong work ethic, and are dedicated to delivering exceptional service as part of a renowned global hospitality brand.

Key Responsibilities

• Deliver a wide range of services to ensure guests enjoy their meals and overall dining experience.
• Initiate and execute tasks to enhance the guest experience in food and beverage service.
• Set tables and prepare dining areas for service.
• Communicate effectively with kitchen staff to ensure smooth service flow.
• Interact with guests, take orders, and serve food and beverages.
• Maintain cleanliness of work areas, equipment, and supplies.
• Ensure all guest interactions are professional and contribute positively to their experience.
• Uphold the company's high standards of quality in all aspects of service.
• Maintain a professional uniform and personal appearance.
• Ensure professional communication with guests and colleagues.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• At least 1 year of related work experience is preferred.
• No supervisory experience is required for this role.
• No specific licenses or certifications are required.
• Must be able to stand, sit, or walk for extended periods.
• Must be able to move over sloping, uneven, or slippery surfaces.
• Must be able to read and visually verify information, including menus.
• Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance, and 50 pounds with assistance.
• Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Required Skills

• Exceptional Guest Service skills.
• Proficiency in Food and Beverage Service.
• Strong Communication abilities.
• Effective Teamwork and collaboration.
• Aptitude for Problem-solving.

Work Environment and Location

This is a full-time, non-management position located in Jeddah, Makkah, Saudi Arabia. The role is not remote. The specific location is Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, 21493.

Marriott International is an equal opportunity employer committed to creating an inclusive environment. The company is dedicated to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

1. Receive customer orders inside the restaurant or through takeout.
2. Enter orders accurately through the point of sale system.
3. Collect cash and electronic payments and deliver the invoice.
4. Ensure the order's accuracy before delivering it to the customer.
5. Coordinate with the kitchen to ensure the speed and quality of order execution.
6. Effective communication with the work team and direct manager.
7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
8. Match cash and sales reports at the end of the shift.
9. Report any financial discrepancies or operational notes to management.
10. Professionally handle customer complaints and escalate them when necessary.
11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

Fourth: Required Skills

1. Speed and accuracy in entering orders.
2. Communication and customer service skills.
3. Ability to handle work pressure and peak times.
4. Teamwork spirit.
5. Good handling of financial amounts.

Fifth: Working Hours and Location

• Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
• Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

1. Apologize to the customer professionally.
2. Explain the reason for the delay.
3. Follow up on the order with the kitchen immediately.
4. Notify the manager when the allowed time is exceeded.
5. Follow up on the order until delivery.

• Execute and acquire all staff visas and labor cards.
• Liaise with local administration and regional HR to ensure compliance with KSA Government regulations.
• Ensure timely completion and receipt of documents for visa approvals.
• Maintain optimal relations with security departments for work permits and IDs.
• Support the organization in the collection of accounts receivables when electronic transfer is not possible.
• Guide employees in renewing their visas and necessary paperwork.
• Coordinate with governmental authorities for adherence to labor laws and administrative requirements.
• Assist with marketing support, customer seminars, training, and travel arrangements.

• Fluency in Arabic with a good command of English.
• Understanding of KSA Labour laws.
• Computer literate with MS Office proficiency.
• Strong communication and organizational skills.

• Oversee the reception area, including food and beverage offerings, retail, maintenance, and housekeeping.
• Respond to guest bookings and queries professionally.
• Promote and upsell spa services and retail products.
• Follow the Spa’s Standard Operating Procedures (SOPs), Policies & Forms Manuals.
• Maintain knowledge of spa treatments, services, and products to advise guests appropriately.
• Record reservations and manage appointment schedules.
• Perform confirmation calls and check guests in and out, adhering to payment and cash handling procedures.
• Manage client profiles and prepare daily reports in accordance with SOP.
• Stay informed on resort activities and promote them to guests.
• Handle guest queries and complaints efficiently and professionally.
• Ensure the working environment is clean and organized.
• Monitor supplies and towels, ensuring readiness for guests.

📢 Job Announcement | Host in the Restaurant Field 🛎️

We are looking for a Saudi Host to join the team.

Requirements:

* Saudi nationality
* Excellent communication skills
* Proficiency in computer usage
* Politeness and good reception

📍 Workplace: Al Khobar
📩 To apply, please send your CV to: j@**************

About the Role

Kempinski Hotels is seeking a dedicated Doorman to join the Rooms Division, specifically within the Front Office & Guest Services department. This full-time position is based in Al Khobar, Saudi Arabia. The Doorman is responsible for creating a positive first impression for guests, ensuring their arrival is met with warmth and efficiency.

Role Objective

The primary objective of this role is to provide a friendly and caring welcome to all guests at the hotel entrance, adhering to Kempinski's service standards. By ensuring guest satisfaction from the moment of arrival, the Doorman contributes to the overall guest experience and the hotel's reputation.

Key Responsibilities

• Welcome guests upon arrival in a friendly and caring manner, opening the hotel door in accordance with Kempinski standards.
• Assist guests by opening car doors and providing efficient luggage assistance, transporting it to the hotel.
• Handle guest requests politely and efficiently, such as calling a taxi or providing directions, referring complex requests to the relevant staff.
• Maintain up-to-date knowledge of hotel products and services, as well as relevant tourist and business traveling information.
• Control traffic flow at the hotel entrance to prevent vehicles from blocking access.
• Hoist and lower the hotel flags according to established hotel procedures.
• Maintain the cleanliness and tidiness of the hotel's main entrance area.
• Perform any other duties as assigned by their Supervisor or Manager.
• Undertake additional responsibilities and tasks as required by the business and hotel needs.

Qualifications and Requirements

• 0-1 years of experience in a similar role or customer-facing position is preferred.
• A commitment to upholding high service standards.
• Ability to work effectively in a dynamic hotel environment.
• Willingness to perform a variety of tasks to ensure guest satisfaction.

Required Skills

• Exceptional guest service skills, focused on creating a welcoming atmosphere.
• Proficiency in providing luggage assistance.
• A strong understanding of customer satisfaction principles.
• Ability to manage and control traffic flow effectively.
• Skills in maintaining the cleanliness and tidiness of designated areas.

Work Details

This is a full-time position located in Al Khobar, Eastern Province, Saudi Arabia. The role requires 0-1 years of experience.

About the Role

Easy World Automation is seeking a motivated and detail-oriented Sales Coordinator to join their team in Al Khobar, Eastern Province, Saudi Arabia. This full-time role is an ideal opportunity for Saudi nationals with 0-1 years of experience to build a career in sales support within the technology or manufacturing sector. The Sales Coordinator will play a pivotal role in supporting the sales team, managing customer and vendor data, and ensuring the smooth execution of sales processes.

Key Tasks and Responsibilities

• Create and manage sales opportunities within the Customer Relationship Management (CRM) system, ensuring they are accurately assigned to the appropriate sales representatives for prompt follow-up and tracking.
• Collect and consolidate monthly sales forecasts from the sales team, ensuring accuracy and timely submission to management.
• Register end-users and companies in the CRM system, maintaining accurate and up-to-date records.
• Facilitate vendor registration processes, which may include completing forms and navigating online portals, ensuring compliance with company procedures and regulatory requirements.
• Provide comprehensive support to the sales team in various sales-related tasks, including but not limited to, order processing, quote preparation, and responding to customer inquiries.
• Assist in organizing and executing marketing events such as trade shows, training sessions, and other sales-related activities, contributing to their overall success.
• Handle incoming customer inquiries via phone calls, filtering them and assigning accounts to the relevant sales team members for follow-up.

Qualifications and Requirements

• A Bachelor's degree is preferred.
• A minimum of one year of experience in sales coordination or a similar role is required.
• Candidates with experience in the technology or manufacturing sector will be preferred.

Required Skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant business tools.
• Strong organizational skills with a proven ability to prioritize tasks effectively and manage multiple responsibilities simultaneously.
• Excellent communication and interpersonal skills, enabling clear and professional interaction with internal teams and external clients.
• Exceptional attention to detail and a high degree of accuracy in data entry and record keeping.

Additional Role Information

Company: Easy World Automation

Location: Al Khobar, Eastern Province, Saudi Arabia

Job Type: Full-time

Experience Required: 0-1 years

Nationality: Saudi National

• Answer all incoming calls from guests and connect them to the appropriate extensions efficiently.
• Take accurate messages for guests and deliver them promptly.
• Manage guests' requests for DND (Do Not Disturb) statuses and personal wakeup calls.
• Assist guests by providing information or handling requests and complaints, referring issues to relevant personnel when necessary.
• Serve as the communication center during emergencies.
• Maintain a record of domestic and international calls.
• Ensure the smooth functioning of TV channels and public area music.
• Keep informed about hotel products, emergency procedures, and staff directory updates.
• Maintain a clean and organized work area.

About the Role

IHG Hotels & Resorts is seeking a dedicated Guest Service Agent to ensure guests have memorable experiences from arrival. This role is central to creating seamless transactions, providing local insights, and anticipating guest needs to foster a welcoming atmosphere. The Guest Service Agent acts as the primary point of contact, significantly contributing to guest satisfaction and loyalty.

Key Responsibilities

• Initiate memorable guest experiences with a welcoming approach.
• Acknowledge IHG Rewards Club members and returning guests in person or via phone.
• Process guest bookings, manage reservations, and handle payments.
• Ensure efficient and seamless check-in and check-out procedures.
• Anticipate guest needs and offer tailored recommendations to enhance their stay.
• Serve as a trusted point of contact for guest inquiries, including billing and local recommendations.

Qualifications and Requirements

• Strong communication skills for effective guest interaction regarding concerns and feedback.
• Excellent problem-solving abilities to address guest issues and create positive outcomes.
• Fluency in the local language is essential.
• Literacy and tech-savviness, including reading, writing, basic mathematics, and computer skills.
• Experience: 0-1 year.

Required Skills

• Communication
• Problem-solving
• Reading comprehension
• Writing proficiency
• Basic mathematical skills
• Computer literacy

Work Environment and Location

This full-time position is based in Al Khobar, Eastern Province, Saudi Arabia. IHG Hotels & Resorts is committed to fostering inclusive teams where diversity is valued. The company provides a supportive environment focused on colleague wellbeing.

Application Encouragement

Candidates who may not meet every single requirement but believe they would be a strong fit for this role are encouraged to apply.