Ecommerce manager Jobs in Saudi Arabia

Join Emdad By Elm as a Quality Specialist!

As a Quality Specialist, you will play a crucial role in ensuring the performance quality within our contact center. Your expertise in monitoring and evaluating calls will be instrumental in helping our customer service representatives comply with approved policies, procedures, and standards. This position aims to enhance the quality of service provided to our customers, offering valuable improvement recommendations and contributing to the efficiency of operational processes.

Key Responsibilities:

• Conduct regular call monitoring and evaluate employee performance.
• Prepare quality reports and provide constructive feedback to relevant teams.
• Collaborate with operations and training teams to improve customer experience.
• Ensure compliance with organizational standards and quality policies.
• Utilize call recording systems to analyze data and identify improvement opportunities.

Qualifications:

• Bachelor’s degree in Business Administration, Quality Management, or a related field.
• 2 to 4 years of practical experience in contact centers or quality monitoring.
• Solid knowledge of contact center systems and applications such as CRM and call recording tools.

Join KONE as a Customer Care Agent!
We are looking for an energetic and enthusiastic Customer Care Agent to join our team in the Jeddah office. This role serves as the main point of contact for external customers, specializing in callouts, inbound customer queries, and outbound customer calls. The agent plays a vital role in supporting 24/7 operations and assisting the local team with key business applications and reporting.

Responsibilities:

• Callout Handling: Manage various types of contacts including alarm calls, test calls, and customer calls. Provide safety instructions and ensure effective communication during emergencies.
• Inbound: Receive and resolve queries and complaints, following up internally as necessary. Communicate resolutions to customers.
• Outbound Handling: Conduct customer satisfaction surveys and support marketing initiatives.
• 24/7 Service Monitoring: Monitor and manage customer service operations, supporting the operations team with report preparation and data tracking.

Requirements:
- Bachelor or Diploma Degree holder.
- Minimum two years of customer service experience.
- Excellent communication skills in English and Arabic.
- Strong IT skills and stress tolerance.
- Highly motivated and organized self-starter with a focus on high customer service levels.

What we offer:
- A collaborative and dynamic team environment.
- Comprehensive learning and development programs.
- Opportunities for individual development, mentoring, and coaching.
- A culture of sustainability and innovation.

Join Our Team as a Sales Representative!

Are you a results-driven professional looking to make a significant impact in the B2B sector? Saudisoft Co. Ltd is seeking a dynamic Sales Representative to join our team and drive sales growth for our innovative IT solutions.

Key Responsibilities:

• Identify and approach new B2B clients.
• Conduct on-site meetings and product demonstrations.
• Prepare and present tailored proposals to meet client needs.
• Maintain CRM records and diligently follow up on leads.
• Meet and exceed monthly sales targets.

Requirements:

• Prior experience in B2B sales is essential.
• Strong negotiation and communication skills.
• Valid Saudi driving license.
• Self-motivated and capable of working independently.
• Familiarity with Microsoft Office and CRM tools.

Benefits:

• Competitive salary plus sales commission.
• Transportation allowance.
• Mobile line and laptop.
• Opportunities for professional growth.

How to Apply:
Send your CV to the provided contact. Only candidates with relevant experience will be contacted.

Join Emdad By Elm as a Contact Center Operations Manager!
In this pivotal role based in AlUla, you will lead and manage all contact center operations to ensure the delivery of exceptional and professional customer service. Your focus will be on enhancing efficiency, productivity, and maintaining a structured work environment.

Key Responsibilities:

• Direct supervision of teams to develop their skills and motivate them for optimal performance.
• Continuously review processes to improve customer experience and implement best practices.
• Develop operational policies and procedures ensuring compliance with standards.
• Monitor key performance indicators (KPIs) and analyze operational data to support strategic decision-making.
• Coordinate effectively across departments and manage resources efficiently.
• Prepare regular reports for senior management on performance and improvement opportunities.

Qualifications:

• Minimum of 7 years of experience in customer service and contact center management.
• At least 2 years of proven leadership experience in a managerial role.
• Bachelor’s degree in Business Administration, Information Technology, or a related field.

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group seeks to excel as a hybrid retailer, reinforcing its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in luxury sectors including beauty, fashion, and eyewear.

Your Role:
The Sales Associate is responsible for strengthening brand exposure at the point of sale while ensuring a high level of customer service. Key responsibilities include:

• Engaging customers and establishing solid relationships.
• Achieving individual and store sales targets.
• Updating product knowledge and staying informed about sales techniques.
• Adhering to company policies, including loss prevention and safety measures.
• Mentoring new associates when needed.

Requirements:

• Bachelor's degree or Diploma Certificate.
• Minimum of 1 year of retail experience.
• Strong communication skills in English.

What We Offer:
At Chalhoub Group, you will benefit from numerous opportunities for personal and professional development, competitive benefits including healthcare and employee discounts, and a supportive, inclusive work environment.

We invite all applicants to apply, reflecting our commitment to diversity and equal opportunity in our hiring processes.

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group seeks to excel as a hybrid retailer, reinforcing its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in luxury sectors including beauty, fashion, and eyewear.

Your Role:
The Sales Associate is responsible for strengthening brand exposure at the point of sale while ensuring a high level of customer service. Key responsibilities include:

• Engaging customers and establishing solid relationships.
• Achieving individual and store sales targets.
• Updating product knowledge and staying informed about sales techniques.
• Adhering to company policies, including loss prevention and safety measures.
• Mentoring new associates when needed.

Requirements:

• Bachelor's degree or Diploma Certificate.
• Minimum of 1 year of retail experience.
• Strong communication skills in English.

What We Offer:
At Chalhoub Group, you will benefit from numerous opportunities for personal and professional development, competitive benefits including healthcare and employee discounts, and a supportive, inclusive work environment.

We invite all applicants to apply, reflecting our commitment to diversity and equal opportunity in our hiring processes.

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group seeks to excel as a hybrid retailer, reinforcing its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in luxury sectors including beauty, fashion, and eyewear.

Your Role:
The Sales Associate is responsible for strengthening brand exposure at the point of sale while ensuring a high level of customer service. Key responsibilities include:

• Engaging customers and establishing solid relationships.
• Achieving individual and store sales targets.
• Updating product knowledge and staying informed about sales techniques.
• Adhering to company policies, including loss prevention and safety measures.
• Mentoring new associates when needed.

Requirements:

• Bachelor's degree or Diploma Certificate.
• Minimum of 1 year of retail experience.
• Strong communication skills in English.

What We Offer:
At Chalhoub Group, you will benefit from numerous opportunities for personal and professional development, competitive benefits including healthcare and employee discounts, and a supportive, inclusive work environment.

We invite all applicants to apply, reflecting our commitment to diversity and equal opportunity in our hiring processes.

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group seeks to excel as a hybrid retailer, reinforcing its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in luxury sectors including beauty, fashion, and eyewear.

Your Role:
The Sales Associate is responsible for strengthening brand exposure at the point of sale while ensuring a high level of customer service. Key responsibilities include:

• Engaging customers and establishing solid relationships.
• Achieving individual and store sales targets.
• Updating product knowledge and staying informed about sales techniques.
• Adhering to company policies, including loss prevention and safety measures.
• Mentoring new associates when needed.

Requirements:

• Bachelor's degree or Diploma Certificate.
• Minimum of 1 year of retail experience.
• Strong communication skills in English.

What We Offer:
At Chalhoub Group, you will benefit from numerous opportunities for personal and professional development, competitive benefits including healthcare and employee discounts, and a supportive, inclusive work environment.

We invite all applicants to apply, reflecting our commitment to diversity and equal opportunity in our hiring processes.

Join the Hilton Team as a Public Area Cleaner!
As a Public Area Cleaner at Hilton, you will play a vital role in ensuring the cleanliness of public areas and delivering an excellent experience for our guests and members. This position involves managing customer issues and undertaking regular deep cleaning tasks to maintain the highest standards of cleanliness.

Your Responsibilities:

• Ensure cleanliness of all public areas
• Manage customer service issues promptly and effectively
• Undertake regular deep cleaning tasks such as monthly deep cleaning and carpet shampooing
• Report any maintenance issues to the Maintenance/Engineering Department
• Ensure compliance with hotel security, fire regulations, and health and safety legislation
• Carry out any other reasonable tasks as assigned by management

Qualifications and Skills:

• Positive attitude and excellent grooming standards
• Good communication skills
• Committed to delivering high levels of customer service
• Able to work independently or as part of a team

Preferred:

• Experience in a similar position or industry

Join Our Team as a Restaurant Manager
We are seeking a dynamic and experienced Restaurant Manager to join our team in Riyadh, Saudi Arabia. As the Restaurant Manager, you will be responsible for overseeing all aspects of our restaurant operations, ensuring exceptional customer service, and leading a team of dedicated professionals.

Responsibilities:

• Manage daily restaurant operations, including staff scheduling, inventory control, and quality assurance.
• Lead, motivate, and train restaurant staff to maintain high standards of service and efficiency.
• Ensure compliance with food safety regulations and maintain a clean, safe dining environment.
• Develop and implement strategies to increase customer satisfaction and revenue.
• Collaborate with the culinary team to create and update menus, considering local tastes and trends.
• Oversee financial aspects of the restaurant, including budgeting, cost control, and profit optimization.
• Handle customer inquiries, feedback, and complaints promptly and professionally.
• Coordinate with vendors and suppliers to ensure timely delivery of high-quality products.
• Implement and maintain standard operating procedures for all restaurant functions.
• Stay informed about industry trends and implement innovative ideas to improve restaurant performance.

Qualifications:

• Proven experience as a Restaurant Manager or in a similar leadership role.
• Strong understanding of food and beverage operations, including menu planning and inventory management.
• Excellent leadership, communication, and team management skills.
• Proficiency in restaurant management software and point-of-sale (POS) systems.
• Food safety certification (*, ServSafe) and knowledge of local food and beverage regulations.
• Strong financial acumen, including budgeting, cost control, and profit analysis.
• Customer-focused mindset with a commitment to delivering exceptional dining experiences.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Detail-oriented with excellent organizational and multitasking abilities.
• Problem-solving skills and the ability to make quick, effective decisions.
• Knowledge of Saudi Arabian cuisine and dining customs is highly beneficial.
• Fluency in English; Arabic language skills are a plus.

Our Commitment to Diversity & Inclusion:
We are proud to be an inclusive workplace that celebrates and nurtures diverse talent. We believe diversity enhances the guest experience, drives creativity, and enriches the authenticity of our service. Within our restaurant team, we welcome individuals from all backgrounds and empower them to grow, connect, and lead with integrity and purpose.

About Us:
Salehiya started commercial activities in 1964 as a specialized healthcare company. It is one of the leading Saudi Arabian companies in distributing pharmaceuticals, medical and laboratory equipment, diagnostics, medical disposables, and hospital and consumer supplies. The company has evolved to meet the needs and demands of a constantly growing market.

Why Work with Us:
Salehiya Healthcare is committed to creating a diverse and inclusive workplace where all employees are valued and respected. We believe in fostering a culture that encourages creativity and innovation, utilizing the latest tools in our field to stay ahead of industry trends. Our comprehensive training programs and mentorship opportunities are designed to support professional growth and development.

Job Purpose:
The CHUA Specialist will monitor, verify, and improve quality control procedures related to storage, handling, and distribution of sensitive healthcare products in accordance with internal standards and regulatory requirements.

Key Accountabilities:

• Conduct quality checks and inspections of cold-chain logistics processes and CHUA systems.
• Monitor temperature-sensitive shipments and ensure compliance with GDP and internal SOPs.
• Perform root cause analysis and corrective action implementation for any quality-related issues.
• Collaborate with warehouse, transportation, and customer service teams to resolve quality concerns.
• Ensure that quality control standards are consistently maintained in operations.

Qualifications and Experience:

• Bachelor’s degree in pharmacy, Quality Management, Biomedical Engineering, Life Sciences, or a related field.
• 2–4 years of experience in a quality control or cold-chain logistics environment within the healthcare or pharmaceutical industry.
• Strong knowledge of GDP, GSP, and other relevant quality standards.

Join CrowdStrike as a Regional Sales Manager!
As a global leader in cybersecurity, CrowdStrike protects the people, processes, and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches.

About The Role:
As a Regional Sales Manager (RSM), you will be responsible for driving new business opportunities within enterprise clients while growing existing relationships in Saudi Arabia. Your goal will be to position CrowdStrike as the supplier of choice within your assigned accounts.

What You'll Do:

• Work closely with internal resources to build a successful pipeline and exceed your sales quota.
• Identify new business opportunities and maintain relationships with executive-level clients.
• Network within clients and influence key decision makers.
• Articulate and promote the company’s value proposition.
• Prepare account development plans and engagement strategies for each client.
• Forecast business objectives and outcomes accurately.

What You’ll Need:

• A proven track record in sales to Enterprise customers in Saudi Arabia.
• Fast relationship-building skills across multiple levels within accounts.
• Preferred experience within Cyber Security.
• Excellent verbal and written communication skills in Arabic and English.
• Ability to succeed in a quota-driven environment.
• Experience with *********** is a plus.

Benefits:

• Remote-friendly work culture
• Market leader in compensation
• Comprehensive wellness programs
• Professional development opportunities

CrowdStrike is an equal opportunity employer committed to fostering a culture of belonging and empowerment for all employees.

Join CrowdStrike as a Regional Sales Manager!
As a global leader in cybersecurity, CrowdStrike protects the people, processes, and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches.

About The Role:
As a Regional Sales Manager (RSM), you will be responsible for driving new business opportunities within enterprise clients while growing existing relationships in Saudi Arabia. Your goal will be to position CrowdStrike as the supplier of choice within your assigned accounts.

What You'll Do:

• Work closely with internal resources to build a successful pipeline and exceed your sales quota.
• Identify new business opportunities and maintain relationships with executive-level clients.
• Network within clients and influence key decision makers.
• Articulate and promote the company’s value proposition.
• Prepare account development plans and engagement strategies for each client.
• Forecast business objectives and outcomes accurately.

What You’ll Need:

• A proven track record in sales to Enterprise customers in Saudi Arabia.
• Fast relationship-building skills across multiple levels within accounts.
• Preferred experience within Cyber Security.
• Excellent verbal and written communication skills in Arabic and English.
• Ability to succeed in a quota-driven environment.
• Experience with *********** is a plus.

Benefits:

• Remote-friendly work culture
• Market leader in compensation
• Comprehensive wellness programs
• Professional development opportunities

CrowdStrike is an equal opportunity employer committed to fostering a culture of belonging and empowerment for all employees.

Join Our Team as a Lifeguard!
At SKAB Group Co., we are currently seeking a dedicated Lifeguard to ensure the safety and well-being of our guests at our resort in Jeddah. This role is essential for maintaining a secure environment around our aquatic facilities. If you are certified, experienced, and passionate about water safety, we would love to have you on board.

Key Responsibilities:

• Monitor pool and beach areas to ensure guest safety at all times.
• Respond swiftly and effectively to emergencies or accidents.
• Administer first aid and CPR when required.
• Educate guests on water safety protocols and resort policies.
• Collaborate with the team to maintain a safe, enjoyable environment for all guests.

Requirements:

• Diploma or equivalent.
• Pool Lifeguard Qualification from the Saudi Life Saving Federation.
• Advanced First Aid Certification.
• A minimum of 1-3 years of lifeguard experience.
• Strong swimming skills and physical fitness.

Join Hilton as a Housekeeping Attendant!
As part of our dedicated team, you will play a vital role in supporting all aspects of Housekeeping and Laundry. Your efforts will help ensure an exceptional experience for our guests.

Responsibilities:

• Maintain high operational standards in all areas of Housekeeping and Laundry.
• Monitor the performance and appearance of Housekeeping and Laundry Team Members, emphasizing training and teamwork.
• Provide excellent guest service and manage room availability.
• Ensure guest preferences are met by checking daily guest information in the CRM.
• Oversee laundry service, including daily clothing releases and managing expenses.
• Coordinate the release of linens and ensure all documentation traffic is controlled within the department.

Requirements:

• Good oral and written communication skills.
• Previous laundry experience is advantageous.
• Intermediate proficiency in computers and programs, including Microsoft Office.
• Strong interpersonal skills and a commitment to high levels of customer service.

Work Location:
Dar Al Ajwa Hotel Madinah, Tapestry Collection by Hilton

At Hilton, we are dedicated to creating outstanding hospitality experiences. Our vision is to fill the earth with the light and warmth of hospitality, which drives our team to provide remarkable experiences worldwide.

Join Our Team as a Reservations Agent at Hilton!
Are you passionate about delivering outstanding customer service? Hilton is seeking a dedicated Reservations Agent to be the main contact for room reservations at our hotel.

Key Responsibilities:

• Serve as the first line of inquiry for room reservations.
• Provide excellent customer service, options, and solutions to meet guest and customer needs.
• Convert inquiries into contracted business efficiently.
• Respond positively to sales inquiries to develop future business leads.
• Ensure all reservations are completed accurately to the guest's expectations.
• Maintain prompt and efficient service while upholding our brand standards.

What We’re Looking For:
To excel as a Reservations Agent, you should possess:

• A passion for exceptional customer service.
• Excellent communication skills and a professional telephone manner.
• Strong organizational and administration skills.
• Intermediate proficiency in computer skills.

Preferred Qualifications:

• Previous experience in a reservations environment.
• Tertiary qualifications or collegiate-level degree.

About Hilton:
Hilton is a leading global hospitality company, offering a diverse portfolio of properties around the world. We are dedicated to creating remarkable hospitality experiences and providing exceptional guest services.

If you are ready to take this exciting step in your career, we invite you to apply and join our team!

About the Role:
We’re looking for a dynamic and driven Sales Manager to join our team and help elevate our hotel’s presence in the Jeddah market. In this key role, you'll be responsible for driving revenue growth, securing corporate partnerships, and building strong client relationships while delivering exceptional service that reflects our brand.

What You’ll Do:

• Ability to speak clearly and effectively with clients and colleagues.
• Awareness of competitors and the market to ensure competitive offerings.
• Ability to identify clients needs and provide suitable solutions.
• Time management skills to achieve sales goals.
• Ability to establish relationships with clients and participate in events and trade shows.
• Good personal appearance and positive demeanor.

What We’re Looking For:

• 4+ years of experience in sales, preferably in hospitality or hotel sales.
• Excellent communication skills in English.
• Strong knowledge of the Jeddah hospitality market and local client expectations.
• Strong negotiation, presentation, and organizational skills.
• Customer-focused mindset with a proactive and goal-oriented approach.

About the Role:
We’re looking for a dynamic and driven Sales Manager to join our team and help elevate our hotel’s presence in the Jeddah market. In this key role, you'll be responsible for driving revenue growth, securing corporate partnerships, and building strong client relationships while delivering exceptional service that reflects our brand.

What You’ll Do:

• Ability to speak clearly and effectively with clients and colleagues.
• Awareness of competitors and the market to ensure competitive offerings.
• Ability to identify clients needs and provide suitable solutions.
• Time management skills to achieve sales goals.
• Ability to establish relationships with clients and participate in events and trade shows.
• Good personal appearance and positive demeanor.

What We’re Looking For:

• 4+ years of experience in sales, preferably in hospitality or hotel sales.
• Excellent communication skills in English.
• Strong knowledge of the Jeddah hospitality market and local client expectations.
• Strong negotiation, presentation, and organizational skills.
• Customer-focused mindset with a proactive and goal-oriented approach.