Guest services associate Jobs in Saudi Arabia

• Develop and implement a comprehensive annual cluster marketing plan that includes eCommerce and brand marketing.
• Drive the creation of successful B2B and B2C strategies tailored to each hotel.
• Measure the success of marketing activities, promotions, and campaigns, producing regular performance reports.
• Manage the roll-out of marketing initiatives to boost revenue, collaborating with various regional teams.
• Oversee promotional activities across all channels, ensuring adherence to brand standards.
• Enhance social media strategy and manage cluster CRM initiatives.

• College degree in Marketing or Hotel Management.
• Experience in a marketing position within the hospitality sector.
• Proven leadership skills and ability to manage a team effectively.
• Strong understanding of marketing strategies and budget management.
• Excellent communication skills in English and proficiency in Microsoft Office.

• Perform all necessary tasks to service food and beverage according to the hotel's performance standards.
• Greet, seat customers, and provide them with professional and personalized service.
• Acquire in-depth knowledge of the food and beverage menu to assist and advise guests.
• Monitor the quality of food & beverage served consistently.
• Practice good customer relations and attend to customer complaints satisfactorily.
• Maintain hygiene and cleanliness standards in the outlet and service equipment.
• Responsible for service preparations before, during, and after the service.
• Ensure minimum wastage and actively use up-selling techniques.

• Adaptability
• Customer Focus
• Teamwork
• Attention to Detail

• Handle all reservation inquiries via phone, email, and online channels with professionalism.
• Convert inquiries into confirmed bookings through personalized recommendations.
• Maintain accurate guest profiles, ensuring preferences and requests are captured correctly.
• Coordinate with Front Office and Sales teams to support smooth operations.
• Manage room allocations and special requests with attention to detail.
• Support VIP bookings and ensure bespoke arrangements.
• Process payments and billing information accurately.
• Respond to guest queries regarding rates and hotel facilities.
• Promote upsell opportunities including room upgrades and dining experiences.
• Assist with group reservations as required.

• Diploma or Bachelor’s degree in Hospitality Management or related field.
• Previous experience in Reservations or Guest Services, preferably in luxury hotels.
• Proficiency in reservation systems and Property Management Systems (PMS).
• Excellent communication skills in English; additional languages are a plus.
• Strong customer service and sales skills.
• High level of accuracy and attention to detail.

• Managing walk-in customers and responding to showroom inquiries in a professional manner.
• Understanding customer needs and suggesting appropriate products to meet those needs.
• Handling counter sales, preparing quotes, and processing orders efficiently.
• Coordinating with internal teams to ensure stock availability and timely delivery.
• Maintaining the showroom's displays and organizing the space effectively.
• Building strong customer relationships to promote repeat business.
• Ensuring accurate billing and documentation while keeping basic sales records.

• Saudi nationality preferred.
• Fluency in Arabic; English skills are a plus.
• Experience in building materials, oil & gas consumables, safety products, or related fields is preferred.
• Strong customer service and sales skills.
• Basic computer skills for handling billing and quotations.
• Confident, presentable, and dedicated to customer satisfaction.

We are seeking a skilled Mechanical Maintenance Technician to perform preventive and corrective maintenance on industrial machinery, equipment, and mechanical systems to ensure optimal performance and minimize downtime. The successful candidate will be responsible for troubleshooting mechanical issues, conducting routine inspections, replacing worn parts, and maintaining detailed maintenance records while adhering to safety protocols and industry standards. This role requires hands-on experience with various mechanical systems, ability to read technical drawings and manuals, and proficiency in using maintenance tools and diagnostic equipment to support continuous operations.

• Create short-form, high-impact content tailored for social media platforms.
• Shoot and edit video content optimized for mobile usage.
• Adhere to platform best practices regarding timing, formats, and trends.
• Collaborate with the Social Media Manager to execute content strategies effectively.
• Work with the creative team to ensure content aligns with brand tone and campaign goals.
• Capture real-time content during events and activations.
• Stay updated with trending formats, styles, and social media techniques.
• Efficiently manage raw content, drafts, and final products.

• Proven experience in social media content creation (portfolio required).
• Strong skills in short-form video shooting and editing.
• Experience in managing live events or on-ground activations.
• Familiarity with editing tools such as CapCut, Premiere Pro, or Final Cut.
• Solid understanding of major social media platforms (Instagram, TikTok, Snapchat, etc.).
• Ability to quickly produce quality content.
• Strong visual storytelling ability and attention to detail.
• Comfortable working collaboratively in a fast-paced environment.
• Willingness to take direction and contribute creative ideas.

• Basic motion graphics or animation skills.
• Understanding of content performance metrics and engagement insights.

• Oversee day-to-day restaurant operations and ensure smooth service delivery
• Welcome guests, manage reservations and seating arrangements, and ensure a positive dining experience
• Handle customer feedback and resolve issues professionally and promptly
• Prepare and manage staff schedules to ensure adequate coverage during all shifts
• Lead, supervise, and motivate restaurant staff, including kitchen and service teams
• Ensure high standards of food quality, hygiene, and customer service
• Monitor sales performance, control costs, and support profitability targets
• Ensure compliance with Saudi health, safety, and labor regulations
• Coordinate with head office on reporting, inventory, staffing, and operational needs
• Support marketing initiatives and promotions to increase footfall and customer retention

• Previous experience as a Branch Manager or Supervisor in the F&B industry
• Strong leadership, scheduling, and organizational skills
• Customer-focused mindset with excellent communication skills
• Good understanding of restaurant operations and cost control
• Ability to work under pressure in a fast-paced environment
• Knowledge of Saudi regulations is an advantage

• Supervise and control the work of accountants to ensure quality is sustained.
• Establish and maintain accounting control procedures.
• Prepare accurate financial reports and supporting schedules.
• Reconcile multi-currency inter-company accounts and complex bank accounts.
• Identify potential issues affecting expenses, balances, or cash flow.
• Perform general accounting functions including operation of the general ledger system, journal entries, and month-end close work.
• Analyze financial information to identify trends and prepare reports.

• Saudi nationality is preferred.
• Bachelor’s degree or higher in Accounting or Finance.
• Minimum of 5 years’ experience in accounting/finance; CPA is a plus.
• Experience with ERP systems and management finance.
• Fluency in Arabic and English.

• Lead the kitchen brigade and develop the team members continuously.
• Create menus that exceed customer expectations while adhering to brand standards.
• Ensure consistent production of high-quality food across all outlets.
• Manage kitchen operations, including budgeting, forecasting, and resource planning.
• Foster positive customer relations through proactive engagements.
• Train, manage, and develop kitchen staff to ensure their compliance with hotel standards.
• Maintain compliance with health, safety, and food safety regulations.

• Relevant experience as an Executive Chef or high-performing Sous Chef in a first-class establishment.
• Excellent leadership and communication skills.
• Strong organizational and planning abilities.
• Valid trade qualification in culinary arts.

• Ensure retail displays are clean, attractive, and well-stocked.
• Stay updated with guest service results and make improvements as necessary.
• Send confirmation letters to guests regarding their requested services.
• Maintain thorough knowledge of all well-being services and other amenities offered by the hotel.
• Notify the Manager of any guest complaints immediately.
• Proactively suggest improvements, expansions, or creation of new services.
• Stay informed about trends in beauty, health, and leisure services.
• Upsell Spa services and products to enhance guest experiences.
• Adhere to the departmental budget while maximizing revenue.
• Assist in preparing daily and monthly revenue reports.
• Ensure all changing rooms are clean and well-stocked with amenities.
• Assist guests with bookings and lead departmental orientation for new team members.

• Oversee Hotel Operations: Direct daily hotel operations, including budgeting, forecasting, strategic planning, and service delivery.
• Service Excellence Strategy: Monitor guest service trends and implement quality improvements.
• Enhance Performance: Identify and improve on team performance gaps.
• Quality Initiatives: Drive the hotel’s quality assurance processes.
• Team Cultivation: Manage engagement and retention through performance and development programs.

• Provide a full range of executive secretarial and administrative support activities for the General Manager, including handling highly confidential and sensitive matters.
• Ensure all outgoing correspondence is typed, proofread, and dispatched to the highest possible standard.
• Compose and prepare routine correspondence and provide simple interpretations of documents/correspondence as needed.
• Review incoming mail and prioritize it before forwarding to the General Manager.
• Keep the calendar updated to facilitate appointment and meeting schedules.
• Establish and maintain various filing systems, records, and databases of business contacts, tracking pending items and following up as appropriate.
• Compose letters on behalf of the General Manager.
• Attend meetings, record and distribute minutes, and follow up on action items.
• Organize travel and external business trips on behalf of the General Manager.

• Understanding Hotel Operations
• Adaptability
• Customer Focus
• Drive for Results
• Effective Communication
• Planning for Business
• Supervising People
• Supervising Operations
• Teamwork
• Understanding Differences

• Required Educational Level: Bachelor's degree in Marketing, Business Administration, or any related field.
• Required Experience: 8 years of experience in Marketing Management or a related field.
• Required Skills:
  • Strategic thinking and analytical skills - Expert
  • Leadership and people management skills - Expert
  • Digital marketing tools (Google Ads, Mailchimp, SEO/SEM) knowledge - Expert
  • Communication and interpersonal skills - Expert
  • Planning, organizational, and time management skills - Expert
  • Problem-solving skills and decision-making abilities - Expert
• Required Languages: Arabic - Fluent, English - Fluent

• Develop and implement comprehensive marketing and advertising plans aligned with the company’s overall business strategy.
• Manage the marketing budget, ensuring effective allocation of resources and cost efficiency.
• Identify target markets and customer segments for customized marketing efforts.
• Conduct market research to analyze competitor activities and identify opportunities and threats.
• Review and approve all marketing content across various platforms.
• Coordinate with different teams to craft marketing plans for product launches and updates.
• Ensure brand consistency across all materials and channels.
• Manage the development of packaging materials to meet design standards.
• Oversee public relations activities to enhance public image, including media relations and event coordination.
• Negotiate contracts with external vendors and agencies.
• Lead and mentor the marketing team, setting objectives and evaluating performance.
• Track and analyze key performance indicators (KPIs) for marketing effectiveness.
• Participate in departmental meetings to address challenges.
• Prepare and submit regular reports on marketing performance and trends.

• Ensure that all items received at the Hotel conform with the LPO, Hotel Policies, and Hygiene Standards. Inspect goods for count and specifications prior to receipt.
• Deliver inspected goods to relevant departments and obtain necessary acknowledgments from Department Heads or their representatives.
• Review supplier invoices for accuracy and ensure processing in FBM as per standards.
• Maintain manual and computer filing systems and ensure access is restricted to authorized persons.
• Operate in a safe manner to protect guests’ and employees’ health and safety as well as the environment.

• Financial Leadership and Strategy: Oversee the group’s financial strategy, manage activities across subsidiaries, and support expansion strategies.
• Financial Governance and Reporting: Ensure compliance and accuracy in financial reporting, and manage taxation with advisors.
• Cost Management and Optimization: Implement efficiency strategies to maximize profitability.
• Treasury and Capital Management: Manage cash flow and secure financing.
• Mergers and Acquisitions: Lead acquisition opportunities and other financial transactions.
• Risk Management and Internal Controls: Develop robust risk management methods to mitigate financial risks.
• IT and Systems Integration: Oversee ERP system implementation across the group.
• Talent Management and Leadership: Build and lead a high-performing finance team.
• Stakeholder Relations: Communicate effectively with investors and senior management.
• Global Perspective and Adaptability: Navigate the complexities of a globalized financial environment.

• Master’s degree or equivalent.
• At least 6 years of financial and accounting management experience.
• Experience managing diversified group of companies.
• Full knowledge of financial regulations in Saudi Arabia.
• Proficient in Arabic and English.
• Advanced proficiency in Microsoft Excel.
• Strong experience with ERP systems, specifically Microsoft Dynamics.
• Holder of recognized certifications (CMA, CPA, CFA, etc.).

• Implement the sales strategy developed by the Sales Manager to achieve monthly sales targets and profitability.
• Identify potential clients and business opportunities through market prospecting.
• Deliver professional sales presentations to potential clients, showcasing how our solutions can provide the safest sustainable choices for health and environment.
• Survey premises to assess technical requirements and pricing, when necessary.
• Create tailored offers for clients using effective marketing tools.
• Enhance existing client relationships through scheduled visits and calls.
• Educate clients on maximizing the benefits from our services.
• Prepare detailed offers, manage follow-ups until they are signed, and oversee after-sales care.
• Ensure accurate data management in our systems and timely submission of sales reports.
• Engage in events and exhibitions to promote our services.

• Bachelor's Degree in Business Administration, Marketing, Agriculture, Food Science, or a related field.
• A minimum of 2 years of experience in Sales and Marketing/B2B selling.
• Fluency in English and Arabic with excellent communication skills.
• Proficient in Microsoft Office and CRM software.
• Strong attention to detail and problem-solving skills.

• Competitive salary.
• 22 vacation days per year.
• 1 ticket to home country annually.
• Class B medical insurance.

• Plan, create, and schedule engaging content across all company social media channels (Instagram, X, TikTok, Snapchat, etc.).
• Manage daily posting, stories, and audience interaction in a timely and professional manner.
• Collaborate with the marketing team to align content with campaigns, offers, and brand voice.
• Monitor and analyze competitor social media activities and trends.
• Prepare regular performance reports and provide insights for improvement.
• Coordinate with designers and photographers for content production.
• Stay updated with platform algorithm changes and best practices.
• Support paid advertising efforts by preparing creatives and assisting in campaign management.

• 1–3 years of experience in social media management (preferably in real estate).
• Strong knowledge of social media platforms and content tools.
• Basic understanding of analytics (*, Instagram Insights, TikTok Analytics).
• Excellent communication skills (Arabic & English).
• Ability to work independently and meet deadlines.
• Creative mindset with attention to visual and written details.

• Prior experience with real estate brands or agencies.
• Ability to analyze competitors and suggest strategies.
• Familiarity with content scheduling tools (*, Meta Business Suite, Buffer).

• Analyze local market trends and competitor activity to identify business leads.
• Develop customer accounts and actively travel within the local area to promote the hotel.
• Negotiate room rates/packages with corporate clients.
• Implement innovative local marketing strategies, including through social media.
• Prepare company contracts in accordance with current pricing conditions.
• Foster collaborative relationships with other hotel departments to enhance guest experiences.
• Produce timely reports for management detailing sales activities and leads.
• Handle customer inquiries promptly and professionally.
• Manage and develop the Sales team by recruiting, training, and performance management.

• Flexibility and ability to perform under pressure.
• Proven sales experience with a track record of closing sales.

• Knowledge of the local market and hospitality industry.
• Degree-level education in a relevant field.
• A passion for sales and achieving business objectives.