Job
Description
: Receptionist / Hostess / Host
Location
: Laysen Valley, Umm Al Hamam West, Riyadh
Brand
: Noir Cafe ******************;*********
Starting
Salary
: From SAR 5000
Job
Summary
: Noir Cafe is seeking a highly professional, articulate, and detail-oriented Receptionist / Host / Hostess to be the first and last point of contact for our discerning guests. This crucial role is responsible for creating a welcoming and seamless experience by efficiently managing reservations and gracefully ushering guests to their tables. Preference will be given to Saudi National candidates. Previous experience in a high-end fine dining environment and familiarity with SevenRooms reservation software are highly advantageous.
Duties
and
Responsibilities
:
Reservation Management:
* Efficiently handle all incoming reservation requests via phone, email, and online platforms.
* Accurately record and manage reservation details, including guest names, contact information, party size, date, time, and any special requests.
* Utilize and maintain the restaurant's reservation system (preferably SevenRooms) to optimize seating arrangements and maximize restaurant capacity.
* Confirm reservations and manage waitlists effectively, communicating clearly with guests.
* Proactively anticipate potential reservation conflicts and find suitable solutions.
Guest Welcoming and Seating:
* Warmly and professionally greet all arriving guests with a genuine smile and welcoming demeanor.
* Confirm guest reservations and escort them to their assigned tables promptly and courteously.
* Present menus and inform guests of any specials or important information.
* Ensure guests are comfortably seated and address any immediate needs or requests.
Guest Relations:
* Provide exceptional customer service, anticipating guest needs and exceeding their expectations.
* Handle guest inquiries, requests, and complaints with grace and efficiency, escalating issues to management when necessary.
* Maintain a thorough knowledge of the restaurant's layout, menu, and services to answer guest questions accurately.
* Build positive relationships with regular guests and strive to personalize their experience.
Telephone and Communication:
* Answer telephone calls promptly and professionally, using proper etiquette.
* Take accurate messages and relay them to the appropriate personnel.
* Maintain clear and effective communication with the service team and management regarding guest arrivals, seating arrangements, and any special requests.
Maintaining the Reception Area:
* Ensure the reception area is clean, organized, and presentable at all times, reflecting the restaurant's high standards.
* Maintain an appropriate level of stationery, menus, and other necessary materials.
End-of-Service Duties:
* Thank departing guests sincerely and invite them to return.
* Assist with tidying the reception area and preparing for the next service period.
* Process any end-of-service tasks as required by management.
Qualifications
:
* Saudi National preferred.
* Minimum of 1 year of previous experience as a Receptionist, Host/Hostess in a high-end fine dining restaurant or luxury hospitality environment.
* Proven ability to manage reservations efficiently and accurately.
* Knowledge and experience using SevenRooms reservation software is a significant advantage.
* Excellent communication and interpersonal skills, with a polished and professional demeanor.
* Strong organizational and multitasking abilities, with meticulous attention to detail.
* Ability to remain calm and composed under pressure in a fast-paced environment.
* Impeccable grooming and personal presentation.
* Fluency in Arabic and English is essential. Additional language skills are a plus.
* A genuine passion for providing exceptional hospitality and creating memorable guest experiences.
WhatsApp your CV with photo at 05579
-05599
2,500 - 4,000 / Month
Full-time
