Full-time Customer complaints clerk Jobs in Saudi Arabia

Join Abdullah Hashim Co. Ltd as a Compliance Officer!
In this critical role, you will ensure that our company adheres to all legal and regulatory requirements, fostering a culture of compliance and integrity.

Job Purpose:
As the Compliance Officer, you will be responsible for identifying potential risks and advising management on the necessary actions to stay compliant while upholding high ethical standards.

Responsibilities:

• Develop, implement, and monitor compliance programs.
• Stay updated with laws and regulations.
• Conduct audits and assessments to identify compliance risks.
• Maintain internal policies aligned with legal requirements.
• Manage compliance risk assessment processes.
• Liaise with regulatory agencies during audits.
• Prepare reports on compliance matters for management.
• Educate employees on compliance policies and best practices.
• Manage legal disputes and provide legal advice.

Qualifications:

• Bachelor's degree in law or related field; Master's preferred.
• 58 years of experience in compliance or legal roles.
• Strong understanding of compliance principles and laws.
• Excellent analytical and problem-solving skills.

We value attention to detail, discretion, and excellent communication skills. Join us in making a difference!

Join Abdullah Hashim Co. Ltd as a Compliance Officer!
In this critical role, you will ensure that our company adheres to all legal and regulatory requirements, fostering a culture of compliance and integrity.

Job Purpose:
As the Compliance Officer, you will be responsible for identifying potential risks and advising management on the necessary actions to stay compliant while upholding high ethical standards.

Responsibilities:

• Develop, implement, and monitor compliance programs.
• Stay updated with laws and regulations.
• Conduct audits and assessments to identify compliance risks.
• Maintain internal policies aligned with legal requirements.
• Manage compliance risk assessment processes.
• Liaise with regulatory agencies during audits.
• Prepare reports on compliance matters for management.
• Educate employees on compliance policies and best practices.
• Manage legal disputes and provide legal advice.

Qualifications:

• Bachelor's degree in law or related field; Master's preferred.
• 58 years of experience in compliance or legal roles.
• Strong understanding of compliance principles and laws.
• Excellent analytical and problem-solving skills.

We value attention to detail, discretion, and excellent communication skills. Join us in making a difference!

Join Our Team as a Customer Service Officer!

We are seeking a highly motivated Customer Service Officer to join our Neom branch. If you have a strong passion for delivering exceptional customer service and excel in a fast-paced environment, this opportunity is for you.

Responsibilities:

• Manage customer service operations at the branch, including vehicle arrangements.
• Oversee the preparation and inspection of returned vehicles.
• Ensure all transactions align with corporate guidelines and resolve customer inquiries promptly.
• Support the Branch Manager in facilitating vehicle deliveries and scheduling based on business needs.
• Coordinate with operations staff to maintain seamless service.
• Provide reports and maintain accurate records.

Requirements and Skills:

• Diploma or Bachelor’s degree in Business Administration, Public Relations, or a related field.
• 12 years of experience in customer service (preferably in car rentals).
• Excellent interpersonal and communication skills.
• Strong organizational and coordination skills with a keen eye for detail.
• Fluency in Arabic & English (spoken & written).
• Experience with CarPro or similar systems is a plus.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).

Why Join Us?

• Opportunity to collaborate with leading government, semi-government, and corporate clients.
• Career growth and development within a dynamic industry.
• Collaborative work environment with experienced professionals.
• Engage in meaningful work with real impact in a dynamic industry.
• Be part of an industry leader shaping the future of mobility solutions.

If you are a motivated professional with a passion for customer service, we’d love to hear from you! Apply now and be part of our growing team!

Join Our Innovative Team as a Customer Care Specialist at MONEYMOON!

MONEYMOON is a cutting-edge Fintech startup dedicated to transforming the lending landscape through our peer-to-peer microfinance platform. We empower individuals by creating secure and transparent connections between lenders and borrowers to meet short-term financial needs.

Job Summary:
The Customer Care Specialist is responsible for ensuring a seamless customer journey by handling inquiries and resolving issues efficiently. The role focuses on customer support, dispute resolution, compliance, and process improvements to enhance our service delivery.

Key Responsibilities:

• Customer Interaction & Support: Handle inquiries across email, chat, phone, and social media, maintaining high customer satisfaction and addressing feedback.
• Customer Journey Optimization: Implement initiatives for enhancing customer experience, ensuring smooth onboarding and personalized interactions.
• Service Quality & Process Improvement: Monitor performance metrics, identify concerns, and propose enhancements to reduce friction in customer support.
• Customer Retention & Loyalty: Develop strategies for building long-term relationships and tackling churn by personalized solutions.
• Training & Development: Design training initiatives to enhance team skills in customer engagement and stay updated with industry trends.
• Cross-Functional Collaboration: Work with various teams to resolve disputes and provide insights for product improvements.

Qualifications & Skills:

• Bachelor's degree in Business, Communications, or a related field.
• 2+ years in customer experience or support in fintech or financial services.
• Strong communication and problem-solving skills.
• Proficiency in CRM tools and Microsoft Office.
• Ability to analyze data to improve customer satisfaction.
• Empathy and a customer-first mindset.
• Advanced English proficiency.

Benefits & Compensation:

• Hybrid remote work model.
• Startup experience with opportunities for career growth.
• Access to industry-leading tools for customer engagement.

Join Our Team as a Customer Support Associate
Our client is now recruiting for a Customer Support Associate (Call Centre Agent) for a remote position based in Saudi Arabia.

About the Role
As a Support Associate in our Customer Experience team, you will play a crucial role in addressing customer inquiries through our website and live chat regarding the company's services. You will be responsible for delivering exceptional customer service by providing accurate information and tailored solutions that meet customer needs.

Your Responsibilities

• Answer inbound phone calls, emails, and respond to live chats efficiently.
• Identify customer questions, concerns, and needs.
• Provide accurate answers and solutions to customer queries.
• Review customer accounts and transactions while resolving issues.
• Give detailed explanations of services offered.
• Meet support metrics while maintaining excellent customer service.

Skills and Requirements

• University graduates.
• Previous customer service experience is a plus.
• Excellent communication skills in English; Native Arabic speaker highly desirable.
• Fluency in English Language (B1 profile).
• Ability to use computers and internet applications.
• Great verbal and written communication skills.
• Ability to handle customer issues and solve problems quickly.
• Flexibility for rotational working hours/days.
• Due to Saudization, Saudi Nationals will be highly desirable.

Work Environment
Only applicants willing to work in shifts (morning or evening) should apply.

Join Skin Essentials Medical Clinic as a Receptionist!
We are looking for skilled receptionists to work at our dermatology and laser clinics located in the vibrant neighborhood of Yarmouk, Al Khobar. This is a full-time role that requires passionate individuals committed to providing excellent customer service.

Responsibilities:
- Welcoming and assisting clients at the front desk
- Managing appointments and phone calls
- Providing information about the clinic’s services and procedures
- Ensuring a tidy and welcoming reception area

Qualifications:
- Saudi nationality required
- Good command of English
- A minimum of a two-year diploma or equivalent educational background

We invite qualified female candidates to apply for this exciting opportunity to be part of our dedicated team in a leading medical clinic.

Join Our Team as a Customer Services Specialist!
We're a leading company in the field of doors, windows, and bedroom furniture, seeking a distinguished customer service employee to join our team in Jazan. Our ideal candidate has previous experience in customer service (preferably in furniture or decor) and excels in communication skills in both Arabic and English.

Key Responsibilities:

• Welcoming clients and assisting them in product selection.
• Explaining the benefits and features of wooden products.
• Responding to customer inquiries and providing technical support when necessary.
• Processing orders and sales while ensuring the accuracy of information.
• Maintaining product displays and organizing the showroom.
• Delivering excellent customer service to ensure customer satisfaction.
• Collaborating with the team to ensure smooth workflow.

Qualifications:

• 3 years of experience in customer service.
• Bachelor’s degree in Advertising, Marketing Communication, Public Relations, or Customer Service.
• Proficiency in Arabic and English.

Preferred Certifications:

• Microsoft Certified System Engineer (MCSE 2003)
• Microsoft Office Specialist (MOS)
• CCNA (Cisco Certified Network Associate)
• Cambridge International IT Skills
• HR Training Certificate (HRD, HRMP, HRBP)

Skills:

• Advanced customer service skills
• Quality assurance
• Customer experience management

We offer a competitive salary and commission on sales. If you're interested in joining our team, please send your resume.

Join My Clinic KSA, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Job Responsibilities:

• Providing a high level of customer service and professional communication skills.
• Transferring the call to the required contact per the caller request.
• Responding to patients calling with general queries.
• Providing clear visibility to the organization by inserting all the data in system.
• Achieving the required level of patient satisfaction through the customer survey after the end of each call.
• Booking appointments.
• Re-scheduling appointments.
• Cancelling appointments.
• Confirming appointments 24hr prior to appointment date.
• Registering new patients over the phone.
• Processing complaints.
• Calling back patients with outcome of complaint management.
• Escalating complaints that can't be resolved within standards set by the Clinic.

Education & Experience:

• Education: Diploma or any qualification degree.
• Experience Fields: customer service, Tele-sales, ability to communicate clearly, read and write effectively; in English and Arabic.
• Years of Experience: Fresh graduate or experience in customer service, contact center, Tele-sales or customer care position.

Join My Clinic KSA, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Job Responsibilities:

• Providing a high level of customer service and professional communication skills.
• Transferring the call to the required contact per the caller request.
• Responding to patients calling with general queries.
• Providing clear visibility to the organization by inserting all the data in system.
• Achieving the required level of patient satisfaction through the customer survey after the end of each call.
• Booking appointments.
• Re-scheduling appointments.
• Cancelling appointments.
• Confirming appointments 24hr prior to appointment date.
• Registering new patients over the phone.
• Processing complaints.
• Calling back patients with outcome of complaint management.
• Escalating complaints that can't be resolved within standards set by the Clinic.

Education & Experience:

• Education: Diploma or any qualification degree.
• Experience Fields: customer service, Tele-sales, ability to communicate clearly, read and write effectively; in English and Arabic.
• Years of Experience: Fresh graduate or experience in customer service, contact center, Tele-sales or customer care position.

Join Our Team as a Customer Service Specialist!
We are searching for a talented Customer Service Specialist to join our team at Zinco. Your primary responsibilities will include communicating with customers and resolving their issues in a professional and prompt manner, along with providing support and advice regarding our products or services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or live chat.
• Provide effective solutions to problems that customers may face.
• Follow up customer inquiries until resolution is achieved.
• Update customer database and document cases.
• Deliver exceptional service that contributes to customer satisfaction and loyalty.

Qualifications:

• Bachelor's degree in a relevant field or equivalent.
• Previous experience in customer service (preferred).
• Excellent communication skills and adaptability in handling various situations.
• Proficient in computer usage and customer relationship management (CRM) software.
• Able to work under pressure and solve problems effectively.

Benefits:

• Competitive salary.
• Supportive and motivating work environment.
• Opportunities for training and professional development.

Join Our Team as a Customer Service Specialist!
We are searching for a talented Customer Service Specialist to join our team at Zinco. Your primary responsibilities will include communicating with customers and resolving their issues in a professional and prompt manner, along with providing support and advice regarding our products or services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or live chat.
• Provide effective solutions to problems that customers may face.
• Follow up customer inquiries until resolution is achieved.
• Update customer database and document cases.
• Deliver exceptional service that contributes to customer satisfaction and loyalty.

Qualifications:

• Bachelor's degree in a relevant field or equivalent.
• Previous experience in customer service (preferred).
• Excellent communication skills and adaptability in handling various situations.
• Proficient in computer usage and customer relationship management (CRM) software.
• Able to work under pressure and solve problems effectively.

Benefits:

• Competitive salary.
• Supportive and motivating work environment.
• Opportunities for training and professional development.

Join Our Team as a Customer Service Officer!
We are looking for a dedicated Customer Service Officer to join our HR Consultancy team. You will play a crucial role in ensuring a seamless customer experience while handling client inquiries and providing support.

Key Responsibilities:

• Respond to customer queries via phone, email, and chat in a professional manner.
• Assist clients with inquiries related to HR consultancy services.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with internal teams to resolve client concerns effectively.
• Provide general administrative support related to customer service operations.
• Ensure excellent customer satisfaction by following up on concerns and feedback.
• Assist in scheduling meetings and managing client appointments.

Required Skills & Qualifications:

• Education: Bachelor's degree in Business Administration or a relevant field.
• Experience: At least 1 year in customer service or a related role.
• Strong verbal and written communication skills.
• Basic understanding of customer service principles.
• Good problem-solving and interpersonal skills.
• Ability to multitask and handle customer inquiries efficiently.
• Proficiency in MS Office (Word, Excel, Outlook).
• A proactive and customer-focused approach.

Join Our Team as a Customer Service Officer!
We are looking for a dedicated Customer Service Officer to join our HR Consultancy team. You will play a crucial role in ensuring a seamless customer experience while handling client inquiries and providing support.

Key Responsibilities:

• Respond to customer queries via phone, email, and chat in a professional manner.
• Assist clients with inquiries related to HR consultancy services.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with internal teams to resolve client concerns effectively.
• Provide general administrative support related to customer service operations.
• Ensure excellent customer satisfaction by following up on concerns and feedback.
• Assist in scheduling meetings and managing client appointments.

Required Skills & Qualifications:

• Education: Bachelor's degree in Business Administration or a relevant field.
• Experience: At least 1 year in customer service or a related role.
• Strong verbal and written communication skills.
• Basic understanding of customer service principles.
• Good problem-solving and interpersonal skills.
• Ability to multitask and handle customer inquiries efficiently.
• Proficiency in MS Office (Word, Excel, Outlook).
• A proactive and customer-focused approach.