About the Duty Manager Role
IHG Hotels & Resorts is seeking a Duty Manager to join its team in Al Khobar, Saudi Arabia. This role is for an individual who will lead by example, setting high standards for cleanliness and productivity. The Duty Manager will be instrumental in fostering a collaborative team environment, ensuring efficient and effective handling of all guest interactions, including complaints, queries, and suggestions, to deliver authentic and memorable experiences. This full-time position offers a dynamic environment where the Duty Manager will play a key role in managing guest experiences, driving team performance, and overseeing hotel operations, contributing to the overall success of the hotel.
Key Responsibilities
- Lead and manage guest experiences to ensure high levels of satisfaction.
- Oversee and drive team performance to achieve operational goals.
- Manage and direct hotel operations to ensure smooth and efficient functioning.
- Prioritize workload effectively to ensure the team delivers authentic and memorable guest experiences.
- Develop team members' skills to enhance performance and positively impact hotel results.
- Engage in authentic conversations with guests to resolve issues, queries, or concerns.
- Serve as the first point of contact for critical emergency situations, ensuring swift and appropriate action.
Qualifications and Requirements
- Minimum Diploma or equivalent qualification; some college education is preferred.
- A minimum of 2 years of experience in a front desk or guest service leadership role.
- Fluency in spoken and written English is mandatory.
- Proficiency in basic mathematics.
- Willingness to work evenings and weekends as required by operational needs.
- Ability to stand for long periods in front desk areas and perform occasional lifting of heavy items.
Required Skills and Competencies
- Guest Experience Management
- Team Performance Management
- Hotel Operations Management
- Workload Prioritization
- Guest Complaint Resolution
- Emergency Situation Management
- Excellent Communication Skills
- Strong Problem-Solving Abilities
- Effective Reasoning Skills
- Motivational Skills
- Working knowledge of hotel property management systems, such as Opera, is beneficial.
- Proficiency in other languages may be preferred.
Work Environment and Location
This is a full-time position based in Al Khobar, Eastern Province, Saudi Arabia. The role requires flexibility to work evenings and weekends as dictated by operational needs. Candidates should be prepared for physical demands including standing for extended periods and occasional lifting of heavy items.
