About the Role
CustomScoop by CARMA is seeking a motivated and experienced Insights Manager to oversee the end-to-end setup, management, and delivery of insight products for a key Tier 01 client. This role is essential for ensuring the quality, clarity, and strategic value of all client deliverables, serving as the primary liaison between the client and CARMA's internal teams. The position requires on-site presence at the client's location in Dammam, Saudi Arabia, to foster close collaboration, knowledge exchange, and strong client relationships.
This opportunity is suited for an individual with a strong interest in insights, particularly within the media sector, who can translate complex data into actionable intelligence to support client decision-making. The Insights Manager will manage senior stakeholder expectations, build client partnerships, and coach a team of secondees located at the client site. A significant aspect of this role involves contributing to innovation, with a focus on integrating AI tools to enhance insight generation and operational efficiency.
Key Responsibilities
- Lead and manage ad-hoc insight reporting for the Tier 01 client, providing on-site support for their evolving needs.
- Independently develop comprehensive, end-to-end analysis reports from inception to delivery, providing actionable insights to senior stakeholders and effectively presenting findings.
- Provide strategic input and guidance during key client events, crisis situations, and other high-impact moments.
- Manage and oversee the on-site secondee team to ensure seamless client support and alignment with project objectives.
- Deliver a comprehensive and scalable measurement program that is strategically aligned with client objectives.
- Build and maintain strong, long-term, and collaborative relationships with the client.
- Leverage AI tools to enhance insight generation capabilities and improve reporting processes.
- Support proposal development, client onboarding processes, and account growth initiatives.
Qualifications and Requirements
- Demonstrated experience in delivering media insights across various industries.
- A strong aptitude for storytelling through data and evidence.
- Proficiency in report writing and analysis.
- Excellent client communication skills.
- Proven project management capabilities.
- Familiarity with AMEC frameworks is highly valued.
- A collaborative and curious mindset with a strong commitment to continuous learning and professional development.
Required Skills
- Media Insights
- Analysis Reports
- AMEC frameworks
- AI tools
- Report Writing
- Client Communication
- Project Management
Work Environment and Experience
This is a full-time, on-site position based in Dammam, Eastern Province, Saudi Arabia. The ideal candidate will possess 5-10 years of relevant experience. You will be part of a collaborative and growing global team that is actively shaping the future of communications measurement.