Customer Services Full-time Jobs in Jeddah

More than 41 Customer Services Full-time Jobs in Jeddah. Explore detailed job descriptions, salaries, and locations. Apply and get hired today!


Customer Services
Full-time
Nationality

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Host

Host

📣 Job Ad

Raffles Hotels & Resorts

Full-time
Company Description
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description
We are seeking a friendly and professional Hostess to join our team in Jeddah, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.
  • Greet and welcome guests with a warm, friendly demeanor upon their arrival
  • Manage reservations and seating arrangements efficiently, optimizing available space
  • Escort guests to their tables, present menus, and assist with seating
  • Collaborate with waitstaff, kitchen, and management to ensure smooth operations
  • Maintain cleanliness and organization of the reception area and dining section
  • Handle phone and online reservations, confirming bookings and managing the reservation system
  • Provide excellent customer service by addressing guest inquiries and resolving issues promptly
  • Stay informed about menu items, specials, and events to offer accurate information to guests
  • Assist in organizing and coordinating special functions during busy periods or events
  • Promote special offers and menu items to enhance guest experience and increase revenue
  • Adhere to company policies and procedures related to customer service and hospitality

Qualifications
  • At least 1 year of experience in a similar hospitality role
  • Excellent customer service skills with a friendly and enthusiastic attitude
  • Strong communication skills and proficiency in English
  • Cultural sensitivity and awareness, with knowledge of local customs in Jeddah, Saudi Arabia
  • Exceptional organizational and multi-tasking abilities
  • Ability to work efficiently in a fast-paced environment
  • Detail-oriented with a focus on accuracy in managing reservations and seating arrangements
  • Basic math skills for table assignments and reservation management
  • Flexibility to work various shifts, including evenings, weekends, and holidays
  • Professional appearance and good personal hygiene
  • Knowledge of reservation systems (preferred)
  • Problem-solving skills to handle guest concerns effectively
  • Familiarity with hospitality industry practices and standards
  • Team-oriented mindset with a collaborative approach
  • Dedication to continuous improvement in service quality

breifcase2-5 years

locationJeddah

16 days ago
Receptionist

Receptionist

📣 Job Ad

Raffles Hotels & Resorts

Full-time
Join Raffles Hotels & Resorts as a Receptionist / Front Desk Agent!
Located in the heart of Jeddah, Raffles offers a harmonious combination of expert service and world-class luxury. We are looking for a friendly and professional Receptionist to become the first point of contact for our esteemed guests.

Key Responsibilities:
  • Greet and direct visitors, ensuring a warm welcome.
  • Answer and manage incoming communications, including phone calls and emails.
  • Schedule appointments and maintain calendars for executives.
  • Perform administrative tasks such as data entry and document preparation.
  • Coordinate with departments to ensure smooth operations.
  • Manage incoming and outgoing mail.
  • Maintain a clean and organized reception area.
  • Support administrative staff as needed.
  • Ensure security protocols are followed for visitor access.

Qualifications:
  • Saudi nationality required.
  • Excellent verbal and written communication skills in Arabic and English.
  • Proficiency in Microsoft Office Suite.
  • Strong multitasking and time management skills.
  • Customer service orientation with a friendly demeanor.
  • High school diploma required; Bachelor's degree preferred.
  • A minimum of previous experience as a receptionist preferred.
  • Experience in hospitality or customer service industry preferred.
  • Exceptional organizational skills and ability to prioritize tasks effectively.

About Raffles:
Founded in 1887, Raffles is known for timeless elegance and gracious service. Each Raffles location is a mark of heritage and culture that brings guests and locals together through unique experiences.

breifcase2-5 years

locationJeddah

16 days ago
Cashier

Cashier

Zero degree

SR 4,000 / Month dotFull-time
Customer accountant and customer service – Restaurant
Job Purpose:
To ensure the provision of distinguished customer service and a positive experience for visitors by accurately and efficiently managing payment processes, handling customer inquiries and complaints in a professional manner, contributing to enhancing customer satisfaction and increasing their loyalty.
Tasks and Responsibilities:
Accounting Tasks:
Receiving cash and electronic payments from customers accurately.
Issuing invoices and preparing daily sales reports.
Verifying the validity of orders and received amounts.
Coordinating with the finance department regarding deposits and expenses.
Assisting in the daily cash inventory and reconciling it with sales.

Customer Service Tasks:
Welcoming customers with a smile and courteous interaction.
Responding to customer inquiries about the menu and promotions.
Handling customer complaints promptly and professionally and finding suitable solutions.
Documenting feedback and suggestions and conveying them to management.
Ensuring customer satisfaction with the service and products before they leave.
Qualifications and Requirements:
Minimum of a high school diploma (preferably a diploma or bachelor’s degree in accounting or business administration).
Previous experience in customer service (at least one year in the restaurant or hospitality sector).
Proficiency in working with point of sale (POS) systems.
Excellent communication skills in both Arabic and English.
The ability to work under pressure in a fast-paced environment.
Neat appearance and eloquence in speaking.
Required Personal Traits:
Discipline and accuracy in handling money.
Politeness and good judgment with various types of customers.
Initiative and a love for teamwork.
Punctuality and commitment to work hours.
Work Hours and Location:
Full-time (shifts according to the restaurant's system).
Work location: Al Safa - Al Ajaweed - Al Sanabel - Al Salama - Al Samer - Al Abhar - Al Hamdaniyah - Al Naseem

breifcase2-5 years

locationAs Safa, Jeddah

17 days ago