Full-time Customer services specialist Jobs in Jeddah

Join Florose as a Customer Service Specialist!
At Florose, we are committed to providing an outstanding customer experience. We are seeking a dedicated and professional individual to join our team as a Customer Service Specialist.

Key Responsibilities:

• Manage customer inquiries through phone, email, and WhatsApp.
• Resolve complaints and provide appropriate solutions in a timely manner.
• Follow up with customers to ensure their issues are fully resolved.
• Coordinate with internal teams to improve processes and customer experience.
• Maintain accurate records of customer interactions in CRM systems.
• Provide product/service information clearly and professionally.
• Contribute to achieving customer service KPIs and targets.

Qualifications & Requirements:

• 3+ years of experience in customer service, preferably in e-commerce or retail.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks under pressure.
• Proficiency in Microsoft Office and customer service software/CRM systems.
• Fluency in both Arabic and English (written and spoken).

Join KONE as a Customer Care Agent!
We are looking for an energetic and enthusiastic Customer Care Agent to join our team in the Jeddah office. This role serves as the main point of contact for external customers, specializing in callouts, inbound customer queries, and outbound customer calls. The agent plays a vital role in supporting 24/7 operations and assisting the local team with key business applications and reporting.

Responsibilities:

• Callout Handling: Manage various types of contacts including alarm calls, test calls, and customer calls. Provide safety instructions and ensure effective communication during emergencies.
• Inbound: Receive and resolve queries and complaints, following up internally as necessary. Communicate resolutions to customers.
• Outbound Handling: Conduct customer satisfaction surveys and support marketing initiatives.
• 24/7 Service Monitoring: Monitor and manage customer service operations, supporting the operations team with report preparation and data tracking.

Requirements:
- Bachelor or Diploma Degree holder.
- Minimum two years of customer service experience.
- Excellent communication skills in English and Arabic.
- Strong IT skills and stress tolerance.
- Highly motivated and organized self-starter with a focus on high customer service levels.

What we offer:
- A collaborative and dynamic team environment.
- Comprehensive learning and development programs.
- Opportunities for individual development, mentoring, and coaching.
- A culture of sustainability and innovation.

Join Kuehne+Nagel as a Customer Care Specialist in Jiddah!
In this dynamic role, you will play a key part in optimizing processes and ensuring the smooth flow of inventory and shipments. Your contributions will directly impact timely deliveries of essential medicines and critical supplies, from wind turbine components to semiconductors.

Your Responsibilities:

• Provide proactive advice and consult with customers to ensure satisfaction.
• Monitor customer shipments, offering proactive updates and resolving issues before they escalate.
• Incorporate and transfer customer requirements into the Kuehne+Nagel systems.
• Create and review reports as needed, including performance analysis.
• Collaborate with sales and account management teams to exchange knowledge and enhance service.

What We Expect From You:

• A degree in logistics, supply chain, or a similar field.
• A minimum of 2 years' experience in freight forwarding, with a focus on air logistics.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication skills, with fluency in English.

What We Offer:
You will be part of an employee-friendly environment where you can grow your skills in transportation logistics. We provide a competitive salary along with opportunities for further development within the Kuehne+Nagel Group.

About Kuehne+Nagel:
Kuehne+Nagel is a global leader in logistics and supply chain solutions, with over 82,000 employees in nearly 100 countries. We are committed to making a real difference by delivering essential items and innovative solutions to our communities and clients worldwide.

Customer Service Representative Job at Antivaat Plus
A leading organization specialized in the healthy meals industry announces a job vacancy in the city of Jeddah. We are looking for a Customer Service Representative to join our team.

Responsibilities:
- Provide support and service to customers efficiently.
- Respond to customer inquiries and handle complaints.
- Contribute to improving customer experience.

Qualifications:
- Previous experience in the same field of no less than one year.
- Must be from the city of Jeddah.

Educational Qualifications:
- Bachelor's degree is required.

If you meet the requirements, please send your CV to the mentioned email with the job title in the subject line.

We are looking for a Customer Success Agent!

We need a Customer Success Agent to ensure a smooth and successful experience for customers and freelancers on the "Bashnoor" platform. This role focuses on daily project monitoring, messages, and proposals, reducing cancellation cases, increasing closure rates, and providing accurate reports to support continuous improvement.

Main Responsibilities:

• Review new projects daily and ensure clarity of descriptions and required skills.
• Analyze project cancellation cases and communicate with clients to reactivate them when possible.
• Follow up on projects ready for closure and coordinate with clients to finalize them.
• Monitor communication between clients and freelancers, and intervene when necessary.
• Invite suitable freelancers for projects without proposals.
• Communicate directly with clients daily to increase closure rates and encourage repeat purchases.
• Resolve freelancers’ issues and provide support for smooth workflow.
• Track and follow up on technical tickets with the development team.
• Prepare daily reports covering projects, messages, proposals, clients, tickets, and recommendations.
• Participate in regular daily and weekly/monthly meetings.

How to apply:
Apply now and be part of building long-term customer success with us!

Customer Service Employee Job
At Miras Contracting Projects Center, we are looking for a specialist in customer services to join our team in Riyadh. We are committed to providing an excellent customer service experience for our contractors and clients.

Responsibilities:

• Receiving and following up on customer and contractor inquiries via phone, WhatsApp, and email.
• Following up on all registered projects on the platform and ensuring they are progressing correctly.
• Coordinating between the client and the contractor from the moment the order is recorded until the project's closure.
• Following up on contractors' requests (subscriptions, proposals, technical inquiries).
• Managing customer and contractor complaints and working to find quick solutions.
• Documenting all notes and requests in the system (CRM).
• Raising periodic reports on active projects and customer status.
• Contributing to improving customer experience and enhancing their trust in the platform.

Requirements:

• Saudi nationality (priority).
• Diploma or Bachelor's degree in Business Administration, Marketing, or a relevant field.
• At least one year of experience in customer service or project management.
• High communication and problem-solving skills.
• Proficiency in using computers, Office programs, and customer management systems (CRM).
• Ability to work under pressure and handle multiple parties at the same time.

Benefits:

• Competitive salary + allowances (based on experience).
• Monthly incentives linked to performance.
• Continuous training and qualification on the platform's systems.
• Opportunities for career development and promotion.
• Professional and supportive work environment.