About the Role
Sheraton Hotels & Resorts is seeking a dedicated Food Services Supervisor to join our team in Jeddah, Saudi Arabia. This full-time, non-management position is essential for ensuring the smooth execution of group events and maintaining high standards of guest service within our food and beverage operations. The role involves coordinating event details, managing client and vendor relationships, and contributing to a positive work environment.
As part of Sheraton Hotels & Resorts, an organization with a history of providing gathering places since 1937, you will contribute to creating a sense of belonging for associates and delivering engaging experiences and thoughtful service to guests. Sheraton Hotels & Resorts is an equal opportunity employer, valuing the diverse backgrounds and contributions of all its associates.
Key Responsibilities
- Oversee all on-site details for the successful execution of group events.
- Develop and follow checklists and itineraries for event management.
- Proactively troubleshoot and resolve event-related problems.
- Serve as the primary liaison for coordinating event details with clients, outside vendors, and meeting planners.
- Design, confirm, and communicate room layouts and specific set-up requirements for special events.
- Enter and retrieve information from computer databases using a keyboard, mouse, or trackball to update records, files, and reservations.
- Transmit information or documents efficiently via computer, mail, or facsimile machine.
- Operate standard office equipment in addition to computers.
- Prepare weekly departmental payroll paperwork accurately.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
- Serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
- Adhere to all company and safety and security policies and procedures, reporting accidents and injuries promptly.
- Complete all required safety training and certifications.
- Ensure uniform and personal appearance are consistently clean and professional.
- Maintain the confidentiality of proprietary information.
- Protect company assets.
- Visually inspect tools, equipment, or machines to ensure proper functioning and safety.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Communicate with others using clear and professional language.
- Prepare and review written documents with accuracy and completeness.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with colleagues and stakeholders.
- Support the team to reach common goals and respond appropriately to employee concerns.
- Ensure adherence to all quality expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than 50 pounds without assistance.
Qualifications and Requirements
- High school diploma or *** equivalent.
- Less than 1 year of related work experience.
- At least 2 years of supervisory experience.
Required Skills
- Event Execution
- Client Coordination
- Vendor Management
- Room Layout Design
- Computer Database Management
- Office Equipment Operation
- Payroll Processing
- Hiring and Training
- Scheduling and Employee Evaluation
- Employee Counseling and Discipline
- Employee Motivation and Coaching
- Adherence to Company Policies and Procedures
- Safety and Security Protocols
- Maintaining Uniform and Personal Appearance Standards
- Confidentiality
- Asset Protection
- Guest Service Standards
- Professional Language and Communication
- Written Document Accuracy
- Telephone Etiquette
- Teamwork and Collaboration
- Problem Solving
- Meeting Quality Expectations
- Physical Stamina (ability to move, lift, carry, push, pull, and place objects weighing less than 50 pounds without assistance)
Work Environment and Location
This is a full-time, non-management position located in Jeddah, Saudi Arabia. The role is not remote. The specific location is North Corniche, Jeddah, Saudi Arabia, 21424. The region encompasses Jeddah and Makkah.
