Full-time Customer services specialist Jobs in Jeddah

Join Our Team at Tamkeen Technologies
We are looking for a passionate and dedicated Customer Service Representative to join our customer service team in Jeddah. The ideal candidate will be responsible for:

• Responding to customer inquiries via phone and other platforms (such as email, live chat, or messaging apps).
• Handling complaints and resolving issues efficiently and professionally.
• Ensuring customer satisfaction and providing an excellent experience.
• Documenting all interactions with customers and updating information in the system.

Requirements:
To be considered for this role, you should have:

• A diploma or bachelor's degree in Information Technology or related fields.
• Strong and effective communication skills.
• Proficiency in English, both spoken and written.
• Ability to use a computer efficiently.
• Speed and accuracy in data entry and typing.
• Previous experience in call centers or customer service is preferred.

Join My Clinic, a leader in multispecialty outpatient care in Saudi Arabia! We are dedicated to helping people live longer, healthier, and happier lives through innovative healthcare solutions. We are seeking passionate individuals to support our mission.

Job Summary: You will be responsible for supporting patients enrolled in the My Care program, guiding them through registration and follow-up. This role emphasizes the importance of building effective communication with patients, ensuring their appointments are attended, and providing a supportive care journey.

Primary Responsibilities:

• Contact patients to introduce and enroll them in the My Care program.
• Follow up on appointments and assist with rescheduling as necessary.
• Answer inquiries related to the My Care program and its benefits.
• Coordinate with clinical and administrative teams to ensure seamless service delivery.
• Submit daily reports regarding registration, no-shows, and patient feedback.
• Document all patient data and interactions accurately in the system.

The employee may also be assigned additional duties as needed.

Education / Professional Qualifications: High school diploma is required (Diploma or Bachelor's degree preferred). Previous experience in customer service or healthcare coordination is advantageous.

Experts & Skills: Proficiency in Arabic (spoken and written) is required, with English proficiency preferred. Basic computer and data-entry skills, excellent communication abilities, strong organizational skills, and a compassionate, patient-centered approach are essential.

Join Golden Lines Lifts as a Customer Services Specialist!
Are you passionate about providing exceptional customer service? Golden Lines Lifts, a leading company in elevator installation and maintenance, is seeking a dedicated Customer Services Specialist to enhance our client interactions.

About Us:
With over 10 years of experience, we specialize in elevator & home lift solutions across six major cities in Western Saudi Arabia. Our commitment to client satisfaction drives everything we do.

What We Offer:

• Comprehensive elevator solutions
• High-quality components sourced globally
• Experienced teams focused on customer needs

We aim to understand our clients’ unique requirements, ensuring sustainable success and satisfaction.

Responsibilities:
- Assist clients with inquiries and provide effective solutions.
- Maintain high standards of customer service.
- Collaborate with various departments to meet client needs.

Join us and help elevate our service standards!

Join Our Team as a Customer Service Specialist!
Are you ready to be a key player in a company that protects millions of people daily? PRÆSIDIAD, the home to global brands like Betafence and Hesco, specializes in security, defense, and the protection of people and assets worldwide.

THE ROLE:
This combined role of Customer Service Specialist cum Supply Chain Coordinator is designed to ensure a seamless customer experience. You will be responsible for managing customer inquiries, providing excellent service, managing orders, and overseeing logistics to ensure timely delivery. Your strong communication and problem-solving skills, along with a solid understanding of supply chain management, will be vital in acting as the voice of the customer within the company.

KEY RESPONSIBILITIES:

• Deliver a first-class customer experience.
• Communicate RFQs promptly to respective teams.
• Analyze and process customer orders through the ERP system.
• Ensure all required documentation is verified and compliant with regulations.
• Oversee logistics to ensure timely delivery.
• Act as the main contact for customers from order to delivery.
• Identify, analyze, and prioritize customer issues, formulating resolution plans.
• Forecast demand and maintain inventory levels.
• Work with local vendors to ensure contracts are favorable.
• Provide constructive feedback for process improvement.
• Maintain accurate records of customer interactions and transactions.
• Perform monthly/weekly performance reporting as required.
• Ensure the ERP system is updated and efficient.

REQUIRED SKILLS AND EXPERIENCE:

• Minimum 5 years of experience in a Customer Service role, preferably in Industrial Engineering.
• Strong customer orientation.
• Fluent in English, Arabic is a plus.
• Proficient in MS Office, especially Excel.
• Knowledge of ERP systems (IFS or SAP is desirable).
• Proactive and can manage workflow independently.

PERSONAL TRAITS:

• Strong verbal and written communication skills.
• Organized with a sense of urgency and attention to detail.
• Capable of working under pressure and multi-tasking.
• Ethical, transparent, and innovative.

If you meet the requirements and find this opportunity exciting, don't hesitate to apply!

Join KONE as a Customer Care Agent!
Be part of a globally recognized company dedicated to enhancing the working environment! At KONE, we prioritize fostering a collaborative work culture characterized by quality, efficiency, and employee well-being.

Role Overview:
We're seeking an energetic and enthusiastic Customer Care Agent for our Jeddah office. This pivotal role involves acting as the primary contact for our customers, managing callouts, inbound inquiries, and outbound calls, while supporting key business operations around the clock.

Key Responsibilities:

• Callout Handling: Manage alarm calls, inbound customer queries, and technician calls, ensuring safety and effective communication.
• Inbound Support: Resolve customer queries and complaints, follow up on matters internally, and identify potential sales leads.
• Outbound Engagement: Conduct customer satisfaction surveys post-call and support local marketing initiatives.
• 24/7 Operations: Monitor service operations, prepare reports, and support the operations team with various KONE tools.

Are You the One?
Applicants should possess a Bachelor’s or Diploma Degree and a minimum of two years of customer service experience. Exceptional communication skills, detail orientation, and fluency in both English and Arabic are essential. We value a goal-oriented attitude and personality traits like stress tolerance and organization.

What We Offer:
At KONE, you'll find a dynamic team environment, comprehensive development programs, opportunities for feedback and growth, a flexible culture, and a commitment to sustainability and innovation. Join us and help shape the future of cities!