Join the Luxury Hospitality at Makkah Clock Royal TowerAt Makkah Clock Royal Tower, A Fairmont Hotel, we invite you to seize an exciting opportunity as a
Reservations Agent. This role is pivotal in delivering exceptional service and ensuring guest satisfaction. Our hotel, one of the tallest in the world, prides itself on authentic hospitality in a strategic location near the Holy Ka’aba.
Key Responsibilities:- Handle all reservation enquiries with professionalism through various channels.
- Convert enquiries into confirmed bookings with personalized recommendations.
- Maintain accurate guest profiles capturing preferences and requests.
- Coordinate with Front Office, Sales, and Revenue teams for smooth operations.
- Manage room allocations and special requests meticulously.
- Support VIP bookings with bespoke arrangements.
- Process payments and billing in line with Fairmont standards.
- Promote upsell opportunities for various services and packages.
- Ensure data accuracy within the Property Management Systems.
- Assist with group reservations as necessary.
- Participate in daily briefings to stay updated on operational priorities.
Qualifications:- Degree in Hospitality Management or related field.
- Experience in Reservations or Guest Services within luxury hotels is preferred.
- Proficiency in reservation systems like Opera.
- Excellent communication skills in English; additional languages are an asset.
- Strong customer service skills with the ability to manage bookings.
- High attention to detail and organizational skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Flexibility to work shifts, including weekends.
This position is open for Saudi Nationals only. If you are passionate about delivering exceptional customer service, we welcome your applications to be a part of our team.