Jobs in Makkah

About the Commis I Role

Delta Hotels and Resorts is seeking a Commis I to join their team in the Makkah Region, specifically in Jeddah and Makkah. This is a full-time position requiring 2-5 years of related work experience.

Key Responsibilities

The Commis I will be responsible for preparing a variety of dishes, including special meals and substitute items, according to established recipes and quality standards. This includes regulating the temperature of cooking equipment such as ovens, broilers, grills, and roasters. The role also involves managing food inventory by pulling items from freezer storage for thawing and ensuring proper portioning, arrangement, and garnishing of food. Maintaining food logs and monitoring the quality and quantity of prepared food are also essential duties.

• Prepare special meals or substitute items as needed.
• Regulate the temperature of ovens, broilers, grills, and roasters.
• Pull food from freezer storage to thaw in the refrigerator.
• Ensure proper portion, arrangement, and food garnish.
• Maintain food logs.
• Monitor the quality and quantity of food that is prepared.
• Communicate assistance needed during busy periods.
• Inform the Chef of excess food items for use in daily specials.
• Inform Food & Beverage service staff of menu specials and out-of-stock menu items.
• Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklists.
• Prepare cold foods.

Operational Duties

In addition to culinary tasks, the Commis I will support the team and adhere to company policies. This includes maintaining a clean and professional appearance, ensuring confidentiality, and protecting company assets. The role requires anticipating and addressing guest service needs, communicating clearly and professionally, and developing positive working relationships with colleagues to support common goals. Adherence to quality expectations and standards is paramount.

• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.
• Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Anticipate and address guests’ service needs.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Physical Requirements

This role involves physical activity consistent with a kitchen environment. Employees will be required to stand, sit, or walk for extended periods. Tasks may involve reaching overhead and below the knees, including bending, twisting, pulling, and stooping. The ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance is necessary. Reasonable job duties as requested by Supervisors are also part of the role.

• Stand, sit, or walk for an extended period of time.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Experience

Candidates for the Commis I position should possess a Technical, Trade, or Vocational School Degree. A minimum of 3 years of related work experience is required. No supervisory experience is necessary for this role. There are no specific license or certification requirements mentioned.

• Education: Technical, Trade, or Vocational School Degree.
• Related Work Experience: At least 3 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

About the Project Sales Specialist Role

Integral Hotel Supplies (IHS) is seeking a Project Sales Specialist to join its team in Riyadh, Saudi Arabia. As a key player in the hospitality services sector, IHS is committed to meeting the growing demand for high-quality solutions within one of the Middle East's fastest-growing markets. This full-time role involves driving sales and expanding client relationships within the dynamic tourism industry.

Key Responsibilities

• Consistently meet or exceed monthly, quarterly, and annual sales, quality, productivity, and customer service goals.
• Expand relationships with existing and potential customers by proposing quotations that meet their requirements.
• Ensure the timely delivery of correct products and services to customers.
• Represent the company's products and services, identify prospects, set appointments, conduct effective sales calls, and manage the sales cycle to close new business across all service categories.
• Build and maintain a strong sales pipeline by identifying potential future customers and scheduling follow-up communications.
• Track all sales activities within the company's CRM system, ensuring account information is kept current.
• Develop and maintain a network with business owners, consultants, contractors, and direct customers.
• Deliver proposal opportunities and sales reports to the sales manager.

Experience and Qualifications

• A minimum of three years of sales experience specifically within the hotel supplies industry or in project sales.
• A Bachelor’s degree in business or a related field.
• Proven success rate at levels exceeding sales quotation targets.

Required Skills and Competencies

• Excellent communication, interpersonal, problem-solving, presentation, and organizational skills.
• Proficiency with CRM systems.
• A strong ability to balance persuasion with professionalism.

Work Context

This is a full-time position based in Riyadh, Saudi Arabia. Integral Hotel Supplies operates within the rapidly expanding hospitality sector, contributing to the growth of tourism in the region. The role requires a proactive approach to sales and client relationship management.

About the Role

SGS, a global leader in Testing, Inspection, and Certification, is seeking a detail-oriented and analytical Trainee to join its geochemistry laboratory in Jeddah. This entry-level internship offers an opportunity to develop expertise in Geochemistry within the Mineral Business, working under the guidance of experienced professionals. Comprehensive on-the-job training and mentorship will be provided.

Key Responsibilities

• Undergo full training in the Sample Preparation Section.
• Receive comprehensive training in the Wet Chemistry Section.
• Complete training in the Fire Assay Section.
• Assist the laboratory team in executing quality assurance procedures and protocols.
• Utilize Standard Operating Procedures (SOPs) and equipment under supervision to perform measurements and assessments.
• Communicate laboratory results and any concerns to the quality assurance team.
• Adhere to all established inspection procedures and safety protocols.

Qualifications and Requirements

• Strong attention to detail and the ability to identify discrepancies or deviations.
• Excellent organizational and record-keeping skills.
• An analytical mindset with the ability to interpret specifications and standards.
• Ability to follow detailed procedures and work instructions accurately.
• Basic technical aptitude and comfort with inspection tools and equipment.
• Clear written and verbal communication skills.
• Ability to work both independently and as part of a team.
• A strong willingness to learn and develop expertise in quality assurance processes.
• Preferred: Previous experience in quality control, manufacturing, or inspection environments.
• Preferred: Familiarity with quality assurance documentation systems or software.
• Preferred: Basic knowledge of quality standards and inspection methodologies.
• Preferred: A good level of English language proficiency.

Required Skills

• Sample Preparation
• Wet Chemistry
• Fire Assay
• Quality Assurance Procedures
• Standard Operating Procedures (SOPs)
• Inspection Procedures
• Safety Protocols
• Attention to Detail
• Organizational Skills
• Record-Keeping Skills
• Analytical Mindset
• Ability to Follow Detailed Procedures
• Technical Aptitude
• Communication Skills
• Teamwork
• Willingness to Learn

Work Environment and Location

This is an internship position based in Jeddah, Makkah, Saudi Arabia. The role operates within SGS's extensive network of laboratories, contributing to the company's commitment to quality, compliance, and sustainability.

About the Role

Egis, a global leader in architecture, consulting, construction engineering, and mobility services, is seeking a highly experienced GIS Engineer to join its team in Jeddah, Makkah, Saudi Arabia. This role is integral to supporting spatial data management, mapping, and geospatial analysis across Egis's diverse project portfolio within the region. The GIS Engineer will play a crucial part in integrating advanced GIS technologies into heritage-sensitive urban planning and project execution, ensuring accurate geospatial information is leveraged for effective asset management, design validation, utilities coordination, and comprehensive stakeholder reporting. Egis is committed to delivering complex development projects that stimulate economic growth and enhance quality of life, all while upholding principles of sustainable development. The GIS Engineer will collaborate closely with planning, engineering, and construction teams to uphold these standards and contribute to the successful delivery of projects within this dynamic market.

Key Responsibilities

• Develop, maintain, and update GIS databases to support ongoing and future project phases.
• Generate detailed and high-quality maps to visualize project information, asset locations, and infrastructure networks.
• Support site planning, infrastructure layout, and utility coordination through the application of spatial data overlays and analysis.
• Perform geospatial analysis to inform design decisions, heritage impact assessments, and construction logistics.
• Coordinate with design and engineering teams to ensure geospatial data aligns seamlessly with architectural and civil layouts.
• Provide essential GIS input for stakeholder presentations, permit documentation, and progress reporting.
• Collaborate with relevant authorities, including JHD, to ensure spatial data compliance with heritage preservation zones and regulatory boundaries.
• Assist in the integration of GIS layers into Project Management Information Systems (PMIS) and Electronic Document Management Systems (EDMS) for centralized information management.
• Conduct field data collection using GPS and drone-based surveys as required.
• Maintain metadata standards and ensure data accuracy, consistency, and effective version control.
• Support spatial analysis for the identification of risks, environmental constraints, and urban zoning considerations.
• Provide training and technical support on GIS tools and methodologies to project staff and consultants.
• Prepare comprehensive documentation for GIS workflows, procedures, and data handover upon project completion.

Qualifications and Requirements

• A Bachelor's Degree in Geographic Information Systems (GIS), Geomatics Engineering, Survey Engineering, or a closely related field is mandatory.
• A Master's Degree in GIS, Remote Sensing, or a related spatial discipline is preferred.
• A minimum of 8 to 12 years of professional experience in a GIS engineering or geospatial technical role.
• Experience on land development, cadastral, 3D digital twin, survey, or urban planning projects within Saudi Arabia is preferred.
• Prior exposure to Project Management Consultancy (PMC) roles or contractor deliverable review functions is advantageous.
• Experience working within historic urban areas with complex boundary and survey conditions is considered an advantage.

Required Skills

• Proficiency in Spatial Data Management, Mapping, and Geospatial Analysis.
• Expertise in GIS Databases, Asset Management, and Design Validation.
• Strong capabilities in Utilities Coordination and Stakeholder Reporting.
• Skilled in Site Planning, Infrastructure Layout, and Heritage Impact Assessments.
• Experience with Construction Logistics, Permit Documentation, and Progress Reporting.
• Knowledge of Spatial Data Compliance, PMIS Integration, and EDMS Integration.
• Competence in Field Data Collection using GPS and Drone-based Surveys.
• Adherence to Metadata Standards, ensuring Data Accuracy, Data Consistency, and Version Control.
• Ability to support Risk Identification, Environmental Constraints analysis, and Urban Zoning studies.
• Experience in providing GIS Training and Technical Support.
• Familiarity with GIS Workflows, Procedures, and Data Handover processes.
• Excellent Communication and Teamwork skills.
• Strong Problem-solving abilities.

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role involves close collaboration with planning, engineering, and construction teams, requiring strong teamwork and communication skills to contribute to the successful delivery of complex development projects in a dynamic market.

About the Role

Alsulaiman Group, a prominent investment entity since 1983, is seeking a Customer Engagement and Loyalty Leader to join their team in Jeddah, Makkah, Saudi Arabia. The Group, guided by visionary leadership, has built a portfolio of nine companies focused on addressing market needs and enhancing customer experiences. This role is central to developing and implementing strategies that strengthen customer relationships, improve retention, and foster sustainable business growth across the Group's diverse brands.

The Customer Engagement & Loyalty Leader will oversee the complete lifecycle of loyalty programs. This involves utilizing customer insights, data, and digital solutions to create personalized and seamless experiences. The primary objective is to boost customer engagement, maximize customer lifetime value, encourage repeat business, and achieve measurable improvements in both customer satisfaction and commercial performance.

Key Responsibilities

• Develop and lead the comprehensive Customer Engagement and Loyalty strategy, ensuring alignment with corporate objectives, customer retention goals, and commercial priorities.
• Design, implement, and refine loyalty program frameworks, including membership structures, tiering models, earn-and-burn mechanics, rewards, benefits, and engagement journeys tailored to each brand's customer lifecycle strategy.
• Manage the end-to-end delivery and governance of loyalty programs, covering program setup, operational execution, campaign deployment, partner integration, performance monitoring, and ongoing optimization.
• Oversee the loyalty and customer engagement budget, ensuring effective resource allocation, ROI monitoring, and the development of business cases for new initiatives, enhancements, and technology investments.
• Lead the selection, implementation, and management of loyalty, CRM, CDP, and customer engagement platforms, ensuring optimal vendor performance, contractual compliance, system effectiveness, and scalability.
• Drive initiatives for customer acquisition, onboarding, activation, retention, and reactivation to expand the loyalty member base and increase customer engagement across all brands and channels.
• Develop and execute omnichannel customer engagement strategies across email, SMS, push notifications, WhatsApp, in-app, web, and emerging channels, ensuring consistent, relevant, and personalized customer experiences while adhering to data privacy regulations and communication preferences.
• Leverage customer data, analytics, and segmentation to design personalized customer journeys and targeted campaigns that enhance engagement, loyalty, customer experience, and commercial performance.
• Establish a culture of experimentation and continuous improvement through testing and optimization frameworks, including A/B and multivariate testing, to enhance campaign effectiveness, customer engagement, and conversion rates.
• Define, monitor, and report on key loyalty and engagement performance indicators, such as member growth, active member rate, retention, Customer Lifetime Value (CLTV), redemption rate, recency, frequency, ROI, campaign performance, and customer engagement metrics.
• Deliver actionable insights, strategic recommendations, and regular performance reviews to senior leadership and key stakeholders, translating customer and program data into business opportunities and improvement initiatives.
• Collaborate closely with Marketing, Commercial, Digital, E-commerce, Customer Service, Finance, Data & Analytics, and Technology teams to ensure seamless execution of loyalty and customer engagement initiatives across the Group.
• Build, lead, and develop a high-performing Customer Engagement and Loyalty team by setting clear objectives, managing performance, strengthening capabilities, and fostering a customer-centric and data-driven culture.
• Establish governance frameworks, operating standards, policies, and best practices to ensure consistency, compliance, and operational excellence across all loyalty and customer engagement activities, brands, and markets.
• Stay informed about industry trends, emerging technologies, customer engagement innovations, and loyalty best practices, proactively identifying opportunities to enhance the Group's customer value proposition and competitive advantage.

Qualifications and Requirements

• Bachelor's degree in Marketing, Business Administration, IT, Computer Science, Data Analytics, or a related field. An MBA is preferred.
• A minimum of 4 to 6 years of experience in Customer Loyalty, CRM, Customer Engagement, Retention Marketing, or related fields, with a demonstrated ability to balance strategic planning and hands-on execution.
• Proven success in designing, launching, and managing end-to-end loyalty programs that deliver measurable improvements in customer acquisition, retention, engagement, and revenue growth.
• Strong hands-on experience with CRM, Customer Data Platform (CDP), marketing automation, and loyalty management solutions, including campaign configuration, audience segmentation, journey orchestration, and performance analysis.
• Demonstrated experience in planning, developing, and executing omnichannel customer engagement campaigns across email, SMS, push notifications, WhatsApp, web, and mobile applications.
• Experience managing loyalty and marketing technology vendors, including solution evaluation, RFP processes, implementation, onboarding, contract management, and performance governance.
• Solid understanding of customer lifecycle management, loyalty economics, earn-and-burn models, customer segmentation, personalization strategies, and data-driven marketing practices.
• Experience working with platform integrations, customer data ecosystems, APIs, and data flows, with the ability to collaborate effectively with Technology, Data, and Product teams.
• A good understanding of the GCC retail, e-commerce, and loyalty landscape, including customer behavior trends, market dynamics, and applicable data privacy and communication regulations.
• Fluency in both Arabic and English (written and spoken) is required.

Required Skills

• Customer Loyalty
• CRM
• Customer Engagement
• Retention Marketing
• Strategy Development
• Program Execution
• Performance Optimization
• Customer Insights
• Data Analysis
• Digital Solutions
• Customer Lifetime Value (CLTV)
• Omnichannel Marketing
• Personalization
• A/B Testing
• Multivariate Testing
• Performance Reporting
• Team Leadership
• Budget Management
• Vendor Management
• Customer Data Platform (CDP)
• Marketing Automation
• Journey Orchestration
• Customer Lifecycle Management
• Loyalty Economics
• Data Privacy Regulations
• GCC Retail Landscape
• E-commerce

Work Environment

This is a full-time position located in Jeddah, Makkah, Saudi Arabia. The role involves working within the Alsulaiman Group, a dynamic investment force with a diverse portfolio of companies.

About the Sales Supervisor Role

Oud Elite, a prominent perfume brand with over 340 branches across Saudi Arabia and the Gulf region, is seeking a dedicated Sales Supervisor for its Makkah location. Established in Riyadh in 2007, Oud Elite is recognized for its premium fragrances crafted from natural ingredients. This full-time position is integral to supporting branch operations, ensuring effective retail execution, and achieving sales targets.

Key Responsibilities

The Sales Supervisor will oversee daily branch activities, monitor performance, and ensure adherence to company standards. This role involves identifying and resolving operational issues, supporting sales development, and maintaining operational excellence.

• Conduct regular branch visits to monitor daily operations and ensure smooth functioning.
• Follow up on sales invoices, inventory transfers, and branch performance reports.
• Supervise product displays and promotional materials to enhance visual merchandising.
• Identify operational issues within branches and provide timely support for problem resolution.
• Monitor staff attendance and performance, ensuring compliance with company standards and policies.
• Support sales development initiatives and contribute to achieving regional sales targets.
• Conduct periodic and surprise inventory checks to ensure stock accuracy.
• Ensure all branches maintain a professional appearance and adhere to operational standards.
• Coordinate branch operational needs, including following up on Point of Sale (POS) and banking devices.

Qualifications and Experience

• A Bachelor's degree in Business Administration, Marketing, or a related field.
• A minimum of 3 years of experience in retail sales or branch operations.
• Experience ranging from 2-5 years is required.

Required Skills

• Strong leadership capabilities to guide and motivate branch staff.
• Excellent communication skills for effective interaction with teams and management.
• Proficient problem-solving abilities to address operational challenges.
• Good knowledge of retail operations and best practices.
• Experience in inventory management and control.

Work Details

This is a full-time position based in Makkah, Saudi Arabia.

About the Role

Neproplast is seeking a skilled CNC Machine Technician to join its manufacturing team in Jeddah, Makkah, Saudi Arabia. The CNC Technician will be responsible for the programming, operation, maintenance, and troubleshooting of CNC machines to ensure the efficient and accurate production of machined components. This role requires a collaborative approach to meet production targets, maintain machine reliability, and uphold high-quality output within the CNC workshop department.

The ideal candidate will be hands-on in setting up, operating, and maintaining various CNC machines, including CNC Mills, EDM Sink, and EDM WireCut machines, ensuring their optimal performance.

Key Responsibilities

• Set up CNC machines by installing and aligning cutting tools, fixtures, and workpieces according to specifications and work orders.
• Load and verify CNC programs, adjust machine settings, and perform test runs to ensure proper machine functionality and part quality.
• Operate CNC and Manual machines to machine components accurately and efficiently, monitoring the process for abnormalities or malfunctions.
• Develop and modify CNC programs using CAM software, such as MasterCam, based on engineering drawings, specifications, and production requirements.
• Optimize machining parameters, including cutting speeds, feeds, and tool paths, to improve cycle time, part quality, and machine efficiency.
• Perform tooling and fixture design or modifications to enhance machining processes and minimize setup times.
• Conduct regular preventive maintenance on CNC machines, including cleaning, lubricating, and inspecting machine components.
• Complete servicing checklists for CNC machines and update the machine Preventive Maintenance (PM) Plan Sheet.
• Implement and follow improvements in safety, monitor efficiency, and maintain good work practices.
• Attend daily briefings as called by the supervisor.
• Prepare and set up machine tools, such as CNC milling machines, EDM wirecut, and EDM sink, for production runs according to specifications.
• Inspect finished or in-progress parts using precision measuring instruments to ensure they meet required dimensions, tolerances, and quality standards.
• Select and install appropriate cutting tools, fixtures, and tooling for each job, and perform routine maintenance on tools and equipment.
• Handle and move materials, such as metal stock or workpieces, using cranes, hoists, or other material handling equipment as needed.
• Adhere to safety protocols and maintain a clean and organized work area, including proper storage of tools, materials, and equipment.
• Render overtime as needed to finish certain tasks.

Qualifications and Requirements

• Ability to identify and read mould drawings.
• Proficiency in identifying tooling and basic mould parts.
• Knowledge of different types of plastics, their properties, and manufacturing methods.
• Understanding of CNC machine operations and capabilities.
• Ability to identify moulding parts arrangements and apply problem-solving skills.
• Experience in reading and interpreting engineering drawings.
• Proficiency in using precision measuring instruments such as calipers and micrometers for dimensional inspections.
• Ability to comply with company and health and safety Standard Operating Procedures (SOPs) and work instructions.

Required Skills

• CNC Machine Operation (CNC Mill, EDM Sink, EDM WireCut)
• CAM Software Proficiency (MasterCam)
• CAD/CAM Software Knowledge (AutoCad, SolidWorks, CadCam)
• Tooling and Fixture Design
• Preventive Maintenance
• Mould Drawing Interpretation
• Tool Identification
• Mould Basic Parts Identification
• Plastic Types and Properties Knowledge
• Moulding Parts Arrangement and Problem Solving
• Engineering Drawings Interpretation
• Teamwork and Communication Skills
• Precision Measuring Instruments Usage (Caliper, Micrometer)
• MS Office Suite (Word, Excel)
• Adherence to Safety Protocols and Work Practices
• Knowledge of workshop CNC or manual machine setup, operation, and maintenance procedures

Work Environment and Education

This is a full-time position located in Jeddah, Makkah, Saudi Arabia. The role requires 2-5 years of experience. Candidates should possess a Diploma or equivalent, with technical certifications or vocational training in CNC machining, machine shop equipment, CNC machine tools, and programming techniques being highly desirable. Previous training in Manual Lathe and Manual Mill basic courses is beneficial. Computer literacy, including MS Office, SolidWorks, and MasterCam, is required.

About the Role

Unilever is seeking a Process Engineer to join its Home Care division in Jeddah, Makkah, Saudi Arabia. This role offers an opportunity to contribute to industrial performance and the company's mission of creating a better business and a better world. You will be part of a team focused on impactful work that benefits both people and the planet.

Key Responsibilities

• Deploy safety and environmental procedures for people, processes, materials, products, and equipment to ensure a safe working environment.
• Conduct research, design, and development of new equipment.
• Develop and implement process standards.
• Configure and optimize end-to-end industrial processes from ideation through to certification.
• Manage projects within cost and time constraints.
• Ensure compliance with internal and external protocols and regulations.
• Conduct risk assessments of equipment and processes.
• Collect data, write comprehensive reports, and present findings to senior management.
• Oversee and assess existing processes and workflows.
• Optimize productivity by designing, implementing, and testing new procedures.
• Assemble reports to document process and product changes.
• Track key metrics to identify areas for improvement and monitor upgrades.
• Communicate findings and proposals to upper management.
• Utilize process simulation software to test and identify appropriate production strategies.
• Provide instructions for the implementation of process changes.
• Assess compliance with applicable safety and quality standards.
• Contribute to departmental efforts by accomplishing related tasks.
• Work towards achieving zero losses and zero waste on respective production lines.
• Create and enforce standards across all line activities, including operation standards, technical standards, and standard loss methodologies.
• Train line operators, create development plans, and assess their capabilities.
• Perform data analysis for losses according to the MMP Code.
• Conduct day-to-day follow-up on line performance and loss reporting.
• Participate in conducting trials and industrial tests of new packaging materials, raw materials, and finished products.
• Participate in projects to upgrade existing equipment and purchase new equipment.

Qualifications and Requirements

• A Degree in Engineering, with a preference for Mechanical Engineering, and a strong technical background.
• Excellent analytical and mathematical skills.
• A continuous improvement mindset.
• Coaching skills.
• Basic technical knowledge with the ability to learn advanced technical concepts.
• Proficiency in data analytics.
• Strong written and verbal communication skills.
• Strong attention to detail.
• Proven ability to identify, assess, and solve problems effectively.
• Proficiency with computers and information technology.
• Knowledge of process engineering software systems.
• Familiarity with applicable health and safety regulations.
• 5-10 years of experience is required for this role.

Required Skills

• Safety and environmental procedures
• Researching, designing, and developing new equipment
• Developing and implementing standards
• Configuring and optimizing end-to-end industrial processes
• Managing cost and time constraints
• Ensuring compliance with protocols and regulations
• Conducting risk assessments
• Data collection and analysis
• Report writing and presenting findings
• Process optimization
• Process simulation software utilization
• Loss elimination experience
• Relevant production experience
• Ability to use simulation tools to analyze production line stoppages
• Analytical and math skills
• Continuous Improvement Mindset
• Coaching Skills
• Basic Technical Knowledge
• Data Analytics Skills
• Strong written and verbal communication skills
• Strong attention to detail
• Problem-solving capabilities
• Proficiency with computers and information technology
• Knowledge of process engineering software systems
• Familiarity with health and safety regulations

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. Unilever is committed to equity, inclusion, and diversity, believing that a diverse workforce drives business results and creates a better future. All individuals are encouraged to bring their 'Whole Self' to work. Support or access requirements during the recruitment process can be advised at the time of application.

About the Role

MDLBEAST is strategically enhancing its Treasury function to support significant growth across festivals, venues, and live entertainment. The Treasury Manager will be responsible for group-wide treasury operations, partnering with the CFO and finance leadership to ensure financial agility, cultivate banking relationships, and implement disciplined cash and risk management practices. This is a hands-on role focused on building and shaping core financial operations, requiring technical treasury expertise and operational ownership to design and embed controls, processes, and systems for a rapidly scaling organization.

Key Responsibilities

• Develop, maintain, and enhance short-term and long-term cash flow forecasts across the group.
• Monitor daily cash positions across all entities to ensure optimal liquidity for operational and capital expenditure needs.
• Implement initiatives for working capital optimization to improve overall cash efficiency.
• Provide accurate liquidity reporting and dashboards to senior management.
• Manage and develop strategic relationships with the group's banking partners.
• Negotiate and structure banking facilities, including Revolving Credit Facilities (RCFs), term loans, and credit lines, on favorable terms.
• Oversee the utilization of banking facilities across multiple banks and ensure strict compliance with all associated covenants.
• Maintain bank master data and signatory matrices within the ERP system.
• Manage trade finance instruments, including Letters of Credit (LCs), Standby LCs, Bank Guarantees (LGs), and receivable financing.
• Monitor and manage foreign exchange (FX) exposure through spot and forward transactions.
• Develop and execute hedging strategies aligned with the group's risk policies.
• Liaise with banks and internal stakeholders to ensure the timely execution of all trade finance transactions.
• Oversee end-to-end payments governance, including authority matrices, approval workflows, and segregation of duties.
• Drive the automation and digitization of treasury operations, including B2B bank integration and ERP enhancements.
• Manage daily treasury operations, ensuring adherence to internal controls and accounting standards.
• Develop and maintain a robust treasury policy framework aligned with industry best practices.
• Implement treasury Standard Operating Procedures (SOPs), internal controls, and risk management frameworks.
• Prepare comprehensive treasury management reports and analyses for the CFO and executive leadership.
• Support audit, regulatory, and compliance requirements pertaining to treasury activities.

Qualifications and Requirements

• Bachelor's degree in Finance, Accounting, Economics, or a related field. A Master's degree (MBA, MSF) is considered a strong advantage.
• 7 to 12 years of progressive corporate treasury experience, with a preference for candidates who have worked within multi-entity and multi-currency groups.
• Proven hands-on experience in cash flow forecasting, banking facility management, trade finance instruments (such as LCs, LGs, SBLCs), and FX risk management.
• Strong working knowledge of ERP systems, with emphasis on SAP Treasury, Oracle, or comparable Treasury Management Systems (TMS) platforms.
• Demonstrated experience in developing treasury policies, SOPs, and payment governance frameworks.
• Excellent command of the English language; proficiency in Arabic is preferred.

Skills and Expertise

• Cash Flow Forecasting
• Banking Facility Management
• Trade Finance Instruments (LCs, LGs, SBLCs)
• FX Risk Management
• ERP Systems (SAP Treasury, Oracle, TMS)
• Treasury Policy Development
• SOP Development
• Payment Governance Frameworks
• Financial Agility
• Banking Relationships
• Cash Management
• Risk Management
• Liquidity Management
• Working Capital Optimization
• Trade Finance Operations
• FX Exposure Management
• Hedging Strategies
• Payments Governance
• Treasury Operations Automation
• Treasury Policy Framework Implementation
• Internal Controls
• Risk Management Frameworks
• Audit Support
• Regulatory Compliance

Preferred Qualifications and Industry Experience

Preferred certifications include Certified Treasury Professional (CTP), Chartered Financial Analyst (CFA), Association of Corporate Treasurers (ACT), Certified Management Accountant (CMA), or Certified Public Accountant (CPA) / Saudi Organization for Certified Public Accountants (SOCPA).

While candidates with treasury experience across various sectors are welcome, preference will be given to those with backgrounds in entertainment, events, hospitality, lifestyle industries, multi-business holdings or conglomerates, consumer, retail, or Fast-Moving Consumer Goods (FMCG) groups, real estate development and project-based industries, or other high-growth, multi-entity organizations.

Work Environment and Location

This is a full-time position. The role is based in Jeddah, Saudi Arabia. MDLBEAST is a Saudi-based entertainment company dedicated to shaping the future of live music, festivals, and creative experiences. Through flagship festivals and year-round venue operations, MDLBEAST is establishing a regional hub for global music and culture.

About the Role

MenaITech is seeking a Senior SME Solutions Specialist to join its team in Jeddah, Makkah, Saudi Arabia. This role focuses on driving business growth by engaging with prospective Small and Medium Enterprise (SME) clients, understanding their business needs, and presenting MenaITech’s solutions to deliver value. The specialist will manage the sales lifecycle from lead generation to deal closure, contributing to revenue growth and expanding the SME client portfolio.

Key Responsibilities

• Generate qualified leads through proactive outreach, networking, and industry engagement to build a sales pipeline.
• Conduct discovery meetings to assess client business requirements and identify suitable solutions.
• Deliver product demonstrations and presentations articulating MenaITech’s value proposition.
• Maintain accurate client information within the CRM system.
• Collaborate with Customer Success teams to identify upselling and cross-selling opportunities.
• Develop customized technical and commercial proposals aligned with client needs.
• Lead negotiations and follow up to secure contracts and complete documentation.
• Conduct market and industry research to identify opportunities and target segments.
• Prepare and present regular sales performance reports.
• Stay current on product enhancements and new solutions through continuous training.

Qualifications and Requirements

• Bachelor’s degree in Business Administration, Sales, Information Technology, or a related field.
• 4 to 7 years of progressive experience in Business-to-Business (B2B) sales, preferably in SaaS, HR solutions, or enterprise software targeting SMEs.
• Demonstrated track record of achieving sales targets and managing full sales cycles.
• Strong consultative selling skills with the ability to understand complex client needs.
• Experience delivering product demonstrations and engaging with mid-to-senior level stakeholders.
• Proficiency in CRM systems such as Salesforce, HubSpot, or similar platforms.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical and problem-solving capabilities.
• Ability to perform in a fast-paced, target-driven environment; experience across multiple markets, particularly KSA and Jordan, is advantageous.

Required Skills

• Business Growth Strategies
• Sales Pipeline Management
• Product Demonstrations
• Executive Presentations
• CRM Systems Proficiency
• Upselling and Cross-selling Techniques
• Proposal Development
• Negotiation Skills
• Market Research and Analysis
• Sales Reporting and Performance Tracking
• Professional Development and Continuous Learning
• Consultative Selling
• Exceptional Communication Skills
• Strong Presentation Skills
• Analytical and Problem-Solving Abilities
• Experience with HR Tech or ERP Solutions (Preferred)
• Understanding of SME Market Dynamics in the GCC Region (Preferred)
• Fluency in Arabic and English (written and spoken)

Work Environment and Additional Information

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 5-10 years of relevant experience. Fluency in both Arabic and English (written and spoken) is essential.

About the Role

Alkhorayef Petroleum Company is seeking a motivated and detail-oriented HSE Junior Officer to join their team in Taif, Makkah, Saudi Arabia. This full-time position offers an opportunity for individuals with 0-1 years of experience to develop their career in Health, Safety, and Environment within the petroleum sector. The successful candidate will play a crucial role in supporting the company's commitment to maintaining high HSE standards and compliance.

Key Responsibilities

• Assist in conducting compliance reviews, risk assessments, Job Safety Analyses (JSA), and HSE inspections.
• Support the implementation of Ma’aden MSHEM requirements, Critical Controls, and Life Saving Rules.
• Conduct Toolbox Talks and actively promote HSE awareness among all employees.
• Maintain comprehensive HSE records, including daily reports, training records, and other essential documentation.
• Prepare weekly and monthly QHSE reports and relevant statistics.
• Participate in incident investigations, including Non-Conformance Reports (NCRs), root cause analysis, and the implementation of corrective actions.
• Coordinate HSE training programs, inductions, and competency requirements for personnel.
• Participate in Ma’aden meetings, inspections, audits, and management reviews to ensure adherence to HSE policies.
• Ensure the implementation and compliance of Journey Management protocols.
• Assist in maintaining the Integrated Management System (IMS) requirements for ISO 9001, ISO 14001, and ISO 45001.

Qualifications and Requirements

• Possess a Diploma and an OSHA certificate.
• Have 1 to 2 years of relevant experience.
• Demonstrate above-average communication skills, with strong organizational abilities and the capacity to lead by example.
• Exhibit the ability to plan, organize, and prioritize tasks effectively.
• Be capable of working independently and possess a meticulous approach to tasks.
• Show a strong passion for Health, Safety, and Environment (HSE).
• Maintain good physical condition.
• Possess knowledge of Microsoft Office applications.
• Have an introduction to OHSAS 18001:1999.
• Familiarity with Hazard Analysis and Risk Assessment methodologies.
• Proficiency in Time Management.

Required Skills

• Compliance Reviews
• Risk Assessments
• Job Safety Analysis (JSA)
• HSE Inspections
• Ma’aden MSHEM Requirements
• Critical Controls
• Life Saving Rules
• Toolbox Talks
• HSE Awareness Promotion
• HSE Record Keeping
• Daily Reporting
• Training Record Management
• Documentation Management
• QHSE Reporting
• Statistical Analysis
• Incident Investigation
• Non-Conformance Reporting (NCRs)
• Root Cause Analysis
• Corrective Action Implementation
• HSE Training Coordination
• Induction Programs
• Competency Management
• Meeting Participation
• Audit Participation
• Management Review Participation
• Journey Management Implementation
• ISO 9001, ISO 14001, ISO 45001 IMS Requirements
• Communication Skills
• Planning and Organization
• Prioritization
• Independent Work Ethic
• Meticulousness
• Microsoft Office Applications
• OHSAS 18001:1999 Knowledge
• Hazard Analysis
• Risk Assessment
• Time Management

Work Environment

This is a full-time position based in Taif, Makkah, Saudi Arabia, with Alkhorayef Petroleum Company.

About the Role

Azad Properties & RED Malls is seeking a Senior Specialist, HR Operations to join its HR team in Jeddah, Makkah, Saudi Arabia. This full-time position reports to the HR Director and is responsible for managing and improving HR operational processes to ensure accurate, compliant, and timely delivery of HR services. The role focuses on enhancing process efficiencies, maintaining service levels, and providing reliable reporting to support strategic decision-making.

Key Responsibilities

• Manage the full employee lifecycle, including onboarding, transfers, promotions, secondments, contract renewals, and offboarding.
• Deliver a structured onboarding experience by coordinating employment documentation, medical examinations, induction, system access, employee IDs, equipment, and mandatory requirements.
• Manage employee transactions through Qiwa, GOSI, Muqeem, and other relevant Saudi government platforms.
• Handle employment contracts, employee transfers, profession changes, work permits, Iqama renewals, exit/re-entry visas, and final exits.
• Maintain accurate employee records and ensure the confidentiality, completeness, and integrity of HR data and personnel files.
• Manage HR data governance through regular audits, identifying discrepancies, and ensuring accurate updates across HR systems.
• Administer and support HR systems, particularly SAP SuccessFactors (Employee Central), including transactions, workflows, reporting, user support, system testing, and data updates.
• Coordinate with Payroll for accurate and timely processing of salaries, allowances, deductions, overtime, leave, statutory contributions, and final settlements.
• Investigate and resolve payroll discrepancies and employee payroll-related queries.
• Administer employee benefits, medical insurance, leave, and attendance processes, including enrolments, deletions, and benefit updates.
• Manage company-wide business travel arrangements, including flight bookings, ticket amendments, cancellations, and coordination with travel agencies.
• Monitor the organization's Saudization and Nitaqat status, identify opportunities to increase localization rates, and ensure compliance with government requirements.
• Identify, apply for, and maximize the organization's benefit from HRDF and other government employment and localization support programs.
• Ensure full compliance with the Saudi Labour Law, government regulations, internal controls, company policies, and audit requirements.
• Develop, implement, and maintain HR policies, standard operating procedures, workflows, and process documentation.
• Prepare regular HR reports and dashboards covering headcount, turnover, joiners, leavers, Saudization, employee movements, absence, and HR data-quality indicators.
• Lead HR process improvement, digitalization, and automation initiatives to enhance efficiency, service quality, and cost-effectiveness.
• Support HR projects, system implementations, process redesigns, and organizational change initiatives.
• Provide first-line guidance to employees and line managers regarding HR policies, systems, benefits, and operational procedures.
• Manage HR service providers, including medical insurance providers, medical centers, background-check providers, and travel agencies.
• Support internal and external HR audits and ensure employee documentation is complete, accurate, and properly retained.
• Coach and mentor junior HR Operations team members and contribute to knowledge sharing and team capability development.

Qualifications and Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• A minimum of 5-7 years of experience in HR Operations, HR Administration, HRIS, or HR shared services, including experience in a senior or specialist-level role.
• Strong hands-on experience with Qiwa, GOSI, and Muqeem.
• Comprehensive and up-to-date knowledge of the Saudi Labour Law, Nitaqat, Saudization requirements, and government employment regulations.
• Proven experience in monitoring and improving Saudization rates and utilizing government localization and employment-support programs.
• Hands-on experience using SAP SuccessFactors, preferably Employee Central, workflows, employee data management, and reporting.
• Strong experience in payroll coordination, employee benefits, medical insurance, leave, and attendance administration.
• Advanced Microsoft Excel skills and experience preparing HR dashboards, workforce reports, and data analysis.
• Excellent communication skills in both Arabic and English, written and spoken.
• High level of confidentiality, integrity, accuracy, and professional judgment.
• Experience within the real estate, retail, or multi-site environment is preferred.
• Experience with HR process automation, digital transformation, and HRIS integrations is preferred.
• Experience supporting HR system implementations, testing, and process enhancements is preferred.
• Strong analytical, problem-solving, and stakeholder-management capabilities.

Required Skills

• HR Operations Management
• Employee Lifecycle Administration
• Government Relations Platforms (Qiwa, GOSI, Muqeem)
• HR Systems Administration (SAP SuccessFactors, Employee Central)
• Payroll Coordination
• Employee Benefits Administration
• Saudi Labour Law and Regulations
• Saudization and Nitaqat Compliance
• HR Data Governance and Integrity
• Reporting and Data Analysis
• Microsoft Excel (Advanced)
• Process Improvement and Automation
• Stakeholder Management
• Problem-Solving
• Communication (Arabic & English)
• Confidentiality and Integrity
• Professional Judgement

Work Environment and Location

This is a full-time role based in Jeddah, Makkah, Saudi Arabia. Azad Properties & Red Malls are equal opportunity employers.

About the Role

Nahdi Medical Co. is seeking a Private Label & Directly Imported Pharma Brands Department Manager to oversee the strategy and execution of its Private Label (PL) and Direct Imports business. This role is responsible for the successful development, launch, and performance of these product lines, managing the entire product lifecycle from concept and sourcing through to launch and ongoing performance monitoring. The position requires fostering strong relationships with internal and external stakeholders.

Key Responsibilities

• Lead the development and execution of Private Label and Direct Imports launch plans to achieve sales, profit, and business objectives.
• Manage and drive Private Label and Direct Imports projects from concept to launch, ensuring alignment with business strategy, timelines, and performance targets.
• Coordinate with internal and external stakeholders to ensure effective implementation of product development initiatives.
• Monitor, track, and report the performance of Private Label and Direct Imports initiatives through relevant reports and business reviews.
• Identify and source new manufacturers and suppliers through global trade fairs, market research, supplier audits, and strategic sourcing activities.
• Build, maintain, and manage strategic relationships with vendors, including performance evaluations, negotiations, commercial agreements, logistics alignment, quality compliance, and contract management.
• Ensure compliance throughout the product lifecycle by collaborating with Supply Chain, Commercial, Marketing, Quality, Regulatory, and other relevant functions.
• Develop and propose annual product development and launch plans based on category opportunities, market trends, consumer insights, competitive analysis, supplier capabilities, and regulatory requirements.
• Work closely with Quality Assurance and Regulatory teams to ensure products and suppliers comply with all legal requirements and internal quality standards.
• Lead contract negotiations and oversee the preparation, execution, and maintenance of supplier agreements and contract databases.
• Plan, prioritize, and lead product development projects while ensuring effective project governance and stakeholder alignment.
• Conduct category assessments, segmentation analyses, and portfolio reviews to identify growth opportunities and recommend new product launches.
• Collaborate with internal and external stakeholders to successfully execute Private Label and Direct Imports initiatives and ensure delivery against agreed objectives.
• Ensure all New Product Development (NPD) projects are delivered within defined timelines and Service Level Agreements (SLAs).
• Conduct pre- and post-launch cost-benefit analyses, evaluating financial viability, risks, market positioning, and product performance to maximize return on investment.
• Monitor product lifecycle performance and recommend optimization, enhancement, or rationalization opportunities as needed.
• Lead supplier selection activities, including preparation of RFQs, tender management, bid evaluations, supplier assessments, and recommendation of preferred vendors.
• Ensure vendor selection processes are conducted in line with company policies, governance standards, and agreed procurement procedures.
• Manage, coach, and develop team members, fostering a high-performance and growth-oriented culture.

Qualifications and Requirements

• Bachelor's Degree in a relevant field.
• 7 years of experience in FMCG Retail, with a preferred background in Private Label or Category Management product development.
• International business and overseas buying experience is preferred.
• 5-10 years of relevant experience is required.

Required Skills

• Proficiency in MS Office Suite.
• Fluent in both English and Arabic.

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The work environment is primarily indoors (80%) with some outdoor exposure (20%). The standard working days are 5 days per week, with 2 days off. Working hours are from 8:00 AM to 5:00 PM, including a 1-hour break.

About the Role

Apparel Group is seeking a Department Manager to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is integral to ensuring the efficient and profitable operation of retail stores, contributing to customer satisfaction and sales maximization. The Department Manager will oversee daily store operations, support the Store Manager, and assume full responsibility for the store in their absence. This role requires a proactive individual with a strong understanding of retail best practices, customer service, and staff management.

Key Responsibilities

• Ensure retail staff provide high levels of customer service to maximize sales.
• Assist the Store Manager in the efficient and profitable operation of the store, adhering to all Company policies and procedures.
• Assume end-to-end store responsibility in the absence of the Store Manager.
• Actively promote the company's Loyalty Program to enhance customer loyalty and repeat sales.
• Provide constructive feedback to the Store Manager and Area Manager regarding employees and product performance.
• Maintain updated product knowledge and awareness of new products, trends, and fashion directives to meet and anticipate customer needs.
• Ensure retail staff possess the necessary skills for exceptional customer service and sales drive.
• Assist the Store Manager in implementing operating procedures at the store in accordance with company standards.
• Ensure all staff adhere to brand and company policies and procedures.
• Conduct regular audits of store administration and promptly resolve identified issues.
• Manage the daily staff roster, leave requests, and address employee grievances.
• Maintain visual merchandising standards in the store at all times, as per set guidelines.
• Ensure constant vigilance regarding store security.
• Stay updated on the various brands within the group to facilitate suggestive selling.
• Ensure minimal stock loss through diligent product knowledge and adherence to procedures.

Qualifications and Requirements

• Must be fashionable, well-groomed, and possess updated product knowledge.
• Must be physically fit to stand for extended hours and handle heavy lifting.

Required Skills

• Customer Service
• Sales Maximization
• Product Knowledge
• Visual Merchandising
• Staff Management
• Security Awareness
• Suggestive Selling

Work Environment and Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 5-10 years of experience. The specific work type is full-time.

About the Quality Assurance Internship

Panda Retail Company, a member of the Savola Group, is offering a Quality Assurance Internship opportunity in Jeddah, Makkah, Saudi Arabia. This internship is designed for individuals seeking practical experience in quality engineering and management within the retail sector. It is particularly suited for recent graduates or early-career professionals eager to apply their academic knowledge in a professional environment and contribute to upholding high-quality standards.

Role Context

This internship provides a foundational experience in quality assurance processes within a leading retail organization. The intern will have the opportunity to learn and contribute to the company's commitment to quality, gaining exposure to real-world applications of quality management principles.

Key Responsibilities

As specific responsibilities were not detailed in the source material, this section is omitted.

Eligibility and Requirements

• Applicants must be Saudi nationals.
• Candidates must not have been registered with GOSI for a minimum of six months prior to application.
• A relevant bachelor's degree is required.
• Individuals who have previously been registered under the Tamheer program are not eligible.

Foundational Skills and Knowledge

While specific skills were not detailed, candidates are expected to possess an eagerness to learn and foundational understanding in areas relevant to quality assurance. This may include:

• Understanding of Quality Engineering principles.
• Familiarity with Quality Management systems.
• Basic knowledge in fields such as Science, Microbiology, Chemical Engineering, Food Science, or Biotechnology, depending on the internship's specific focus.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• A keen attention to detail and a commitment to accuracy.

Internship Details

This is an internship position with an expected experience requirement of 0-1 year. The relevant academic backgrounds for this role include Quality Engineering / Quality Management, Science / Microbiology or Chemical Engineering, and Food Science / Biotechnology.

About the Role

2P Perfect Presentation is seeking a Customer Service Center Manager to oversee operations in Jeddah, Makkah, Saudi Arabia. Since 2004, 2P has been a key player in Saudi Arabia's ICT sector, providing integrated technology solutions to support digital transformation and enhance operational efficiency for organizations. This position is critical for managing customer service center operations, ensuring high service quality, improving customer experience, and meeting operational performance targets.

The Customer Service Center Manager will lead continuous improvement efforts aligned with best practices and COPC standards, contributing to 2P's commitment to innovation and service excellence within a dynamic environment.

Key Responsibilities

• Manage the daily operations of the customer service center to ensure efficient and effective service delivery.
• Ensure the achievement of critical service quality, customer experience, and operational Key Performance Indicators (KPIs).
• Develop and implement strategic and operational plans aimed at significantly improving customer satisfaction levels.
• Analyze performance indicators to identify areas for improvement and follow up on corrective action plans.
• Develop and maintain comprehensive operational policies, procedures, and detailed process documentation.
• Standardize customer service practices across the center to align with industry best practices and COPC standards.
• Lead, coach, and motivate customer service teams to enhance their performance and elevate service quality.
• Prepare detailed management reports, presentations, and strategic recommendations for senior management.
• Drive continuous improvement initiatives to enhance overall operational efficiency and effectiveness.

Qualifications and Requirements

• A Bachelor's degree in Business Administration, Public Administration, or an equivalent field is required.
• A minimum of 5 years of experience specifically in managing contact centers or customer service centers is essential.
• At least 2 years of experience in a supervisory or managerial role within a customer service environment is necessary.
• Proven experience in operations management, with a strong focus on quality performance and customer experience enhancement.
• Demonstrated strong knowledge of contact center KPIs, quality standards, and customer experience best practices.
• A solid understanding of COPC standards and practices is a mandatory requirement.
• COPC certification or practical experience in applying COPC standards is highly preferred.

Required Skills

• Operations Management
• Quality Performance
• Customer Experience Management
• Contact Center KPIs
• Quality Standards
• Customer Experience Practices
• COPC Standards
• COPC Certification (preferred)
• Leadership
• Communication
• Analytical Skills
• Decision-Making Skills
• Microsoft Office Proficiency
• Reporting Tools
• Data Analysis Tools

Work Environment

This is a full-time position based in Jeddah, Makkah, Saudi Arabia.

About the Role

flyadeal is seeking a Quality Controller to join its team in Jeddah, Makkah, Saudi Arabia. This role is essential for ensuring that all Maintenance and Engineering department activities comply with flyadeal's standards and General Authority of Civil Aviation (GACA) regulations. The Quality Controller will play a key part in upholding operational integrity and safety standards within the airline's engineering operations.

Key Responsibilities

• Conduct regular and ad-hoc surveillance of all Maintenance and Engineering department activities to ensure compliance.
• Verify adherence to flyadeal's internal standards and all applicable GACA regulations.
• Monitor the proper usage, tagging, calibration, and storage of all tools, equipment, and materials used in maintenance operations.
• Ensure strict compliance with safety and environmental standards across all operational activities.
• Audit technical records, including work orders, defect logs, maintenance logs, and material certifications, for accuracy and completeness.
• Validate that all documentation meets both regulatory requirements and flyadeal's internal standards.
• Identify, document, and log any non-conformities and discrepancies within the AMOS system.
• Collaborate effectively with relevant departments to ensure the timely and efficient resolution of identified discrepancies.
• Track and analyze trends in quality control findings to recommend and implement systemic improvements.
• Partner with internal teams to implement process improvements and actively work towards reducing recurring issues.
• Prepare detailed and comprehensive quality control reports for submission to the Senior Manager.
• Share findings and actionable recommendations with stakeholders to enhance overall operational standards and quality.

Qualifications and Requirements

• A minimum of 5 years of experience specifically in aviation maintenance quality control.
• A Bachelor's degree or diploma in an aviation-related field, or an equivalent level of education and experience.
• Proficiency in understanding and applying aviation regulations, including GACA, EASA, or FAA standards.
• Demonstrated expertise in using AMOS or similar aircraft maintenance management software.
• Strong data analysis skills to effectively identify trends, assess root causes, and drive process improvements.
• Exceptional attention to detail to ensure accuracy in all aspects of quality control.
• Excellent communication and interpersonal skills to foster collaboration across departments.
• A robust problem-solving ability coupled with a strong analytical mindset.

Required Skills

• Quality Control
• GACA Regulations
• EASA Standards
• FAA Standards
• AMOS
• Data Analysis
• Attention to Detail
• Communication
• Collaboration
• Problem-solving
• Analytical Mindset

Work Environment and Experience

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires a proactive individual with a deep understanding of aviation quality control principles. While the original posting indicated a requirement for +10 years of experience, the detailed requirements specify a minimum of 5 years of experience in aviation maintenance quality control.

About the Role

CMA CGM Saudi Arabia is seeking a Customer Service Officer to join its team in Jeddah. This role is integral to providing effective customer service and supporting the transport of customer cargo. The position operates within a dynamic organization, requiring close collaboration with industry professionals to meet customer expectations.

Role Purpose and Scope

This position focuses on comprehensive customer care, addressing various service needs. The Customer Service Officer will manage inquiries, resolve issues, and cultivate customer relationships. The role involves taking ownership of customer cases from initiation to resolution, ensuring adherence to service level agreements.

Key Responsibilities

• Act as the primary contact for all customer care inquiries, managing cases throughout their lifecycle without escalation to other departments.
• Respond to customer communications via calls, cases, and chats within defined Service Level Agreement (SLA) timelines.
• Professionally and efficiently handle customer complaints and shipment disruptions.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Communicate operational updates, such as vessel delays or rollovers, to customers.
• Monitor and follow up on key customer performance indicators (KPIs), including First Contact Resolution Rate (FCRR), Turnaround Time (TAT), and Net Promoter Score (NPS).
• Conduct regular meetings with customers to discuss performance and identify areas for improvement.
• Identify and promote value-added services (VAS), such as Carrier Haulage or Verified Gross Mass (VGM) services.
• Manage all customer cases based on the First-In, First-Out (FIFO) principle.
• Guide and support customers in utilizing digital platforms to enhance their experience.
• Handle Direct Delivery and Breakbulk shipments with attention to detail.
• Execute and follow up on delivery processes for all assigned shipments.
• Manage tailored solutions for special cargo and unique commodities.
• Serve as the point of contact for special exceptions, including fruit shipments and cross-selling opportunities.

Qualifications and Experience

• A minimum of 2 to 5 years of experience in the Shipping & Logistics industry.
• Proven ability to drive change, foster innovation, and implement process improvements.
• Proficiency in MS Office applications.

Required Skills

• Exceptional customer and vendor relationship management skills.
• Excellent communication, presentation, and decision-making abilities.
• Strong teamwork capabilities with a proactive and professional attitude.

Work Location and Type

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role is situated within the CMA CGM company.