Administrative Assistant Jobs in Saudi Arabia

We are looking for an outstanding customer service representative to join our team, where you will be responsible for responding to customer inquiries via phone and email and solving their problems in a professional and friendly manner. You will record and track customer complaints, provide information about products and services, and coordinate with other departments to ensure customers have the best possible experience. The ideal candidate should have excellent communication skills, patience in dealing with customers, and the ability to work under pressure.

Customer service representative receives the patient, books appointments, answers inquiries and questions, confirms appointments and payment via point of sale.

-Reception and first impression management. -Caring for general appearance. -Reservation and appointment schedule management. -Providing initial consultations and marketing. (Explaining services and prices/promoting offers: customer satisfaction follow-up) -Cashier and financial transactions management.

Main Tasks:

• Managing and organizing home service bookings.
• Following up with customers and converting inquiries into confirmed bookings.
• Achieving sales targets and increasing bookings.
• Operating and following up with the home service team and scheduling appointments.
• Coordinating between clients and the team to ensure services are delivered efficiently.
• Monitoring customer satisfaction and addressing operational feedback.
• Preparing daily reports for bookings and sales.

 

Requirements:

• Experience in sales and booking management.
• Experience in operating and coordinating home service.
• Excellent communication and persuasion skills.
• Ability to organize appointments and follow up on daily operations.
• Experience in spas, salons, or home services is preferred.

About the Role:
The Project Coordinator is responsible for supporting the planning, coordination, and follow-up of project activities to ensure that deliverables are completed on time and in line with agreed requirements. The role involves maintaining project documentation, tracking progress, coordinating with internal and external stakeholders, and supporting project managers in day-to-day project execution. The Project Coordinator plays an important role in ensuring smooth communication, proper documentation, and effective project follow-up.

Key Responsibilities:

• Support project planning activities, including timelines, deliverables, milestones, and required resources.
• Coordinate with project teams, clients, vendors, and internal departments to ensure smooth project execution.
• Track project progress and follow up on pending tasks, deadlines, and action items.
• Prepare and maintain project documentation, meeting minutes, status reports, and project trackers.
• Support the preparation of project schedules, presentations, reports, and progress updates.
• Assist in identifying project risks, delays, and issues, and escalate them to the project manager when required.
• Coordinate meetings, workshops, and project-related communication with stakeholders.
• Monitor project deliverables to ensure alignment with approved scope and quality standards.
• Support procurement, invoicing, logistics, and administrative requirements related to projects.
• Maintain organized records of approvals, correspondence, contracts, and project files.
• Assist in closing project activities, collecting final documents, and preparing completion reports.

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Project Management, Engineering, or a related field.
• Minimum of 2–4 years of experience in project coordination, project support, or administrative project roles.
• Good understanding of project management principles, timelines, reporting, and documentation.
• Strong organizational, follow-up, and coordination skills.
• Ability to manage multiple tasks and communicate effectively with different stakeholders.
• Professional certifications such as CAPM, PMP, PRINCE2 Foundation, or equivalent are preferred.
• Proficiency in MS Office, especially Excel and PowerPoint; knowledge of project management tools is an advantage.
• Strong attention to detail and ability to work under deadlines.
• Good command of English; Arabic proficiency is an advantage.

We are looking for a coffee cashier to join our team, where they will be responsible for greeting customers, recording orders, and accurately and professionally processing payments. Responsibilities include operating the point of sale system, managing the cash register, providing excellent customer service, and ensuring the cleanliness of the cashier area. Previous experience in cashiering or customer service is required, excellent communication skills, and the ability to work in a fast-paced environment.

About the Role

Sheraton Hotels & Resorts in Riyadh, Saudi Arabia, is seeking a Guest Experience Expert to join their team. This role is focused on creating memorable experiences for guests, extending beyond standard check-in and check-out procedures. The Guest Experience Expert will proactively offer a range of services to assist guests throughout their stay, empowering them to manage various situations and requests. This includes performing operational tasks, responding to guest needs, completing reports, and providing information on local events and attractions, all to ensure a seamless overall guest experience.

As part of Sheraton, a global brand since 1937, the Guest Experience Expert will contribute to fostering a sense of belonging and connection by creating engaging experiences and delivering attentive service. The role aligns with Sheraton's commitment to being "The World's Gathering Place," offering an environment where individuals can perform their best work and develop professionally.

Key Responsibilities

While specific duties may vary, responsibilities for the Guest Experience Expert include:

• Ensuring a smooth and positive guest check-in and check-out process.
• Proactively offering services to enhance the guest's stay.
• Taking initiative to address guest needs and requests promptly.
• Performing operational tasks to support guest services.
• Providing information and recommendations on local events and attractions.
• Maintaining a safe work environment and adhering to company guidelines.
• Protecting company assets and upholding quality standards.
• Ensuring professional presentation through uniform, appearance, and communication.
• Engaging in physical tasks such as standing, sitting, and walking for extended periods.
• Assisting with moving, lifting, carrying, pushing, and placing objects weighing less than 10 pounds without assistance.

Qualifications and Requirements

• High school diploma or equivalent General Educational Development (GED) program certificate.
• No prior relevant work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Exceptional guest service skills.
• Proactive and initiative-taking approach.
• Strong communication and interpersonal skills.
• Ability to multitask and manage various guest requests.
• Problem-solving abilities.
• Teamwork and collaboration.
• Attention to detail.
• Physical stamina for standing, walking, and lifting.

Work Environment and Details

This is a full-time, non-management position based in Riyadh, Saudi Arabia. The role operates within the Rooms & Guest Services Operations category. Marriott International is committed to providing equal opportunities and fostering an inclusive environment where diversity is valued and celebrated, and does not discriminate on the basis of disability, veteran status, or other protected characteristics.

A food and beverage seller is required to work in a dynamic and fast-paced environment, where you will be responsible for welcoming customers, providing excellent customer service, and taking orders. The position requires the ability to work under pressure and deal with a large number of customers daily, in addition to maintaining cleanliness in the work area and managing inventory and sales accurately. The ideal candidate should have excellent communication skills and prior experience in sales or hospitality with the ability to work as part of a team and adhere to flexible work schedules.

Join the Finance Team at Abdullah Hashim Company Limited! We are seeking motivated and detail-oriented candidates eager to start their career as a Sales Coordinator through the Tamheer Program.

Location: Riyadh, Saudi Arabia

Key Responsibilities:

• Assist the sales team in daily activities and customer follow-ups.
• Coordinate test drives, vehicle deliveries, and customer appointments.
• Maintain sales records and assist in reporting sales performance.
• Welcome and assist visitors and customers professionally.
• Manage the showroom reception area to maintain a clean and organized environment.
• Prepare and maintain documents and internal correspondence.
• Coordinate with other departments for smooth workflow.
• Support inventory checks and stock updates.
• Assist in organizing showroom events, promotions, and campaigns.
• Ensure prompt responses to customer queries and support complaint resolution.

Requirements:

• Diploma or Bachelor's degree in Business, Marketing, or related field preferred.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Strong organizational and coordination abilities.
• English proficiency is preferred.
• Eligible for Tamheer Program.

About the Role

Egis, a global leader in architectural, consulting, construction engineering, operations, and mobility services, is seeking a dynamic Project Coordinator & Presentations Specialist to join our team in Riyadh, Saudi Arabia. The company is dedicated to creating and operating intelligent infrastructure and buildings that address the climate emergency and foster balanced, sustainable, and resilient development. This role is crucial for supporting project delivery by managing activities and producing high-quality visual content.

The ideal candidate will be responsible for coordinating project timelines, ensuring stakeholder communication, and developing professional presentations using Adobe Photoshop and PowerPoint. This position offers a full-time opportunity within a company that impacts the collective organization of society and the living environment of citizens worldwide.

Key Responsibilities

• Coordinate and manage project timelines, deliverables, and milestones, ensuring all stakeholders are informed of progress and potential risks.
• Design, develop, and deliver professional presentations for internal and external audiences, translating complex information into clear, visually engaging formats.
• Organize and facilitate project meetings, prepare comprehensive meeting minutes, and track action items to completion.
• Liaise with cross-functional teams to gather project information and ensure seamless collaboration across departments.
• Maintain detailed project documentation, including schedules, budgets, and status reports, utilizing project management tools and software.
• Create data visualizations and presentation materials that effectively communicate project outcomes and business insights.
• Manage logistics for corporate events, conferences, and presentations, including venue coordination and technical setup.
• Monitor project budgets and expenditures, providing regular financial updates to project stakeholders.
• Proactively identify and resolve project obstacles, proposing practical solutions to maintain project momentum.
• Maintain a professional and organized project repository, ensuring all documentation is accessible and up to date.

Qualifications and Requirements

• Minimum of 4+ years of experience as a Project Coordinator or in a similar role.
• Essential experience in presentation development using PowerPoint.
• Demonstrated expertise in creating and delivering professional presentations.
• Proficiency with Microsoft Office Suite, particularly PowerPoint, Excel, and Word.
• Strong written and verbal communication skills in English.
• Excellent organizational abilities with proven time-keeping and multitasking capabilities.
• Exceptional attention to detail and commitment to accuracy.
• Ability to work collaboratively with teams across multiple departments.
• Experience in coordinating meetings, events, or project activities.

Required Skills

• Project Coordination
• Presentation Design
• Adobe Photoshop (a plus)
• PowerPoint
• Microsoft Office Suite (Excel, Word)
• Communication (Written and Verbal)
• Organization
• Time Management
• Multitasking
• Attention to Detail
• Teamwork
• Meeting Coordination
• Event Coordination
• Data Visualization
• Stakeholder Management

Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. The ideal candidate will have 2-5 years of experience. Experience with Adobe Photoshop is considered a plus. Familiarity with presentation software, working in a multicultural or international business environment, knowledge of data visualization best practices, and experience with stakeholder management and communication strategies are desirable.

Applicants are requested to upload their Resume, Cover Letter, and any other supporting documentation. Please ensure your application highlights the skills and experience required for this role.

About the Role

Sheraton Hotels & Resorts in Riyadh is looking for a dynamic, guest-experience-focused individual to join their team as a Guest Experience Expert. This role goes beyond mere check-in and check-out; it's about crafting memorable and unique experiences for every guest. As a Guest Experience Expert, you will be empowered to take initiative, offer a wide range of services throughout the guest's stay, and proactively handle operational needs, guest requests, and reporting. You will be instrumental in making every interaction an integral part of an exceptional guest journey, sharing insights about the local area and ensuring a seamless and enjoyable visit.

At Sheraton, we believe in creating a sense of belonging and connection. As part of Marriott International, we are committed to being an equal opportunity employer, valuing the diverse backgrounds and experiences of our associates. We invite you to join our global community and contribute to our mission of being 'the world's gathering place' by delivering meaningful guest experiences and thoughtful service.

Key Tasks and Responsibilities

• Provide a wide range of services that guide guests throughout their entire stay.
• Take initiative to create memorable and unique guest experiences.
• Handle operational needs and complete necessary reports.
• Respond to and fulfill guest requests.
• Share highlights of the local area with guests.
• Ensure a safe working environment.
• Adhere to company policies and procedures.
• Maintain the confidentiality of guest and company information.
• Protect company assets.
• Maintain quality standards in all guest interactions and operations.
• Maintain a professional uniform and appearance.
• Conduct professional communications with guests and colleagues.

Qualifications and Requirements

• High school diploma or equivalent.
• No relevant work experience required.
• No supervisory experience required.
• No specific licenses or certifications required.

Required Skills

• Guest services
• Customer service
• Handling operational needs
• Managing guest requests
• Reporting
• Knowledge of local area highlights
• Commitment to a safe working environment
• Adherence to company policies and procedures
• Maintaining confidentiality
• Protecting company assets
• Maintaining quality standards
• Professional uniform and appearance
• Professional communications

Job and Location Details

This is a full-time, non-supervisory position. The role requires the ability to stand, sit, or walk for extended periods, and the physical ability to move, lift, carry, push, and pull objects weighing up to 10 pounds without assistance. As a Guest Experience Expert, you will be on your feet and take a hands-on approach to your work.

Location: King Fahd Road & King Abdullah Road Intersection, Riyadh, Saudi Arabia, 11623.

Job Number: 26070780

Job Category: Rooms Operations and Guest Services

Join Rotana Hotels as a Reservations Agent!
We are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests.

Key Responsibilities:

• Process and confirm guest room reservations made by clients via phone, letter, or fax.
• Input all reservations into the computer, recording all pertinent information while attending to inquiries, complaints, and requests.
• Stay updated with all hotel promotions and follow procedures to manage reservations, rates, and confirmations.
• Maintain an established filing system for all correspondence and report preparation.
• Promote public relations and maximize business opportunities.
• Ensure accurate room status at all times.
• Adhere to Rotana standards when answering incoming calls and managing emails.
• Organize visa requests for hotel guests and up-sell whenever possible.

Qualifications:
You should possess a diploma or degree in the hospitality field, along with previous hotel reservations experience. Proficiency in computer skills and excellent English communication capabilities are a must. Additional language skills are an asset.

Ideal Candidate:
The ideal candidate will be exceptionally customer-focused, proactive, courteous, dynamic, and approachable. You should work effectively with professionalism, establish strong relationships with both internal and external customers, and operate independently within a structured setting, demonstrating:

• Understanding the job
• Teamwork
• Responsibility
• Recognizing differences
• Adaptability
• Customer focus

About the Role

Mövenpick Hotels & Resorts is seeking a dedicated Concierge to join the team at Mövenpick Hotel & Residences Riyadh. This role is integral to serving as a hotel ambassador, ensuring guests receive exceptional assistance and that their needs are met with professionalism and efficiency. The Concierge will be a primary point of contact for guests seeking information and services, contributing to the overall guest experience.

Key Responsibilities

• Maintain comprehensive knowledge of hotel facilities, current activities, promotions, and events to provide accurate information to guests.
• Assist guests with a wide range of requests, aiming to fulfill diverse and challenging needs.
• Coordinate and fulfill guest requirements by managing a network of service providers.
• Ensure availability of printed materials such as brochures for local attractions, sister hotels, restaurants, and city maps.
• Facilitate guest requests for dining, entertainment, recreation, tours, transportation, florists, doctors, dentists, and childcare.
• Respond to all guest queries with a helpful attitude.
• Develop and maintain guest preference records and guest history to personalize stays.
• Follow up on all concierge endorsements to ensure their timely and complete resolution.
• Manage the handling, delivery, retrieval, and storage of guest luggage, messages, and parcels.
• Demonstrate transparency and responsibility in all financial matters.
• Uphold integrity and trustworthiness within the team.
• Promote and adhere to a safe work environment.
• Champion a work environment that is service-driven and results-driven.
• Strictly follow all departmental Standard Operating Procedures (SOPs), including all safety policies.

Qualifications and Requirements

• Must be a Saudi national.

Required Skills

• Exceptional guest assistance and information provision capabilities.
• Proficiency in service coordination and managing diverse guest requests.
• Strong record-keeping and organizational skills.
• Experience or aptitude for luggage handling.
• Demonstrated financial responsibility and accountability.
• High levels of integrity and trustworthiness.
• Commitment to promoting safety in the workplace.
• A strong service orientation and a results-driven approach.
• Ability to adhere to Standard Operating Procedures (SOPs).

Work Environment and Experience

This is a full-time position based in Riyadh, Saudi Arabia. The role is suitable for individuals with 0-1 year of experience looking to build a career in the hospitality industry.

About the Role

Everhires is seeking a friendly, professional, and customer-focused Hostess to join our team in Riyadh, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a positive first impression and ensuring smooth front-of-house operations. This full-time position is ideal for an individual passionate about delivering exceptional guest experiences from arrival to departure. The Hostess will be responsible for managing guest arrivals, coordinating seating, and addressing inquiries to maintain a welcoming and efficient environment. This role is key to upholding the standards of service and guest satisfaction.

Key Responsibilities

• Welcome guests with a warm and professional attitude, setting a positive tone for their visit.
• Efficiently manage reservations, walk-ins, and waiting lists to optimize guest flow.
• Escort guests to their designated tables and present them with menus.
• Coordinate table seating arrangements to ensure a smooth and efficient service flow for the entire establishment.
• Answer incoming phone calls promptly and assist guests with their inquiries accurately and courteously.
• Provide realistic and accurate wait-time estimates to guests, especially during peak operational periods.
• Communicate guest requests, special occasions, and dietary needs effectively to the service team.
• Maintain the cleanliness and organization of the reception area and waiting lounge to ensure a welcoming atmosphere.
• Assist in handling guest concerns with professionalism and escalate complex issues to management when necessary.
• Thank guests upon their departure, ensuring a positive final impression and encouraging repeat visits.

Qualifications and Requirements

• Previous experience in hospitality, restaurants, or a customer service-oriented role is preferred.
• Excellent communication and interpersonal skills are essential for interacting with a diverse range of guests.
• Maintain a professional appearance and a consistently positive attitude.
• Ability to perform effectively in a fast-paced and dynamic work environment.
• Strong organizational and multitasking skills to manage various guest needs simultaneously.
• Basic English communication skills are required; proficiency in Arabic is considered an advantage.
• Flexibility to work evenings, weekends, and public holidays as required by operational needs.

Required Skills

• Customer Service Excellence
• Communication Skills
• Guest Relations
• Time Management
• Teamwork
• Problem Solving
• Attention to Detail

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires flexibility to work evenings, weekends, and public holidays as dictated by operational needs. While not explicitly stated as a requirement, previous experience in hospitality, restaurants, or a customer service-oriented role is preferred, with an ideal experience range of 2-5 years. Key Performance Indicators for this role include guest satisfaction scores, reservation accuracy, average guest waiting time, seating efficiency, and positive guest feedback and reviews.

About the Role

Multilink Management Consultants is seeking energetic and customer-focused individuals to join Baskin-Robbins outlets in Riyadh, Saudi Arabia, as Waiters/Service Crew. This full-time position offers an opportunity for individuals with 0-1 years of experience to begin a career in customer service within a globally recognized brand.

Role Overview

The ideal candidate will be responsible for delivering exceptional customer service, managing orders, serving a variety of ice cream, desserts, and beverages, maintaining a clean and inviting environment, and ensuring every guest has a pleasant dining experience.

Key Responsibilities

• Greet customers warmly and assist them in making their selections.
• Accurately take customer orders for ice cream, desserts, and beverages.
• Serve ice cream, desserts, and beverages to customers promptly and efficiently.
• Handle cash and point-of-sale (POS) transactions with accuracy.
• Maintain high standards of cleanliness and hygiene throughout the outlet.
• Assist with restocking inventory and support inventory management processes.
• Adhere to all company policies, food safety regulations, and customer service standards.

Qualifications and Requirements

• A minimum of 1 to 2 years of experience in a restaurant, café, fast-food, or ice cream outlet is required.
• Possess good communication and customer service skills.
• Basic English communication proficiency is necessary; knowledge of Arabic is considered an advantage.
• Maintain a presentable appearance and a positive attitude.
• Ability to work effectively in a fast-paced environment and adapt to flexible shift schedules.
• Experience in international food chains, cafés, or quick-service restaurants is preferred.
• Strong teamwork and interpersonal skills are essential.
• A customer-oriented approach with a friendly personality is highly valued.
• Must be physically fit and capable of standing for extended periods.
• Previous experience working in the Gulf region will be an added advantage.

Required Skills

• Customer Service
• Communication
• Teamwork
• Interpersonal Skills

Work Context

This is a full-time position for a Waiter/Service Crew at Baskin-Robbins outlets located in Riyadh, Saudi Arabia. The role is a client position managed by Multilink Management Consultants.

About the Role

2P Perfect Presentation is seeking a Customer Service - English Agent to join our team in Riyadh, Saudi Arabia. This role is designed for a proactive, solutions-oriented individual passionate about delivering exceptional customer service. As a CX Agent, you will play a key role in ensuring clients have a seamless and positive interaction with our company.

Key Responsibilities

• Design and implement customer journey mapping to optimize the end-to-end customer experience, identifying pain points and opportunities for improvement.
• Serve as the primary point of contact for clients, ensuring their needs are fully understood and addressed in a timely manner to meet and exceed expectations.
• Proactively resolve escalations related to BPO (Business Process Outsourcing) or call center operations, ensuring that issues are addressed quickly and effectively.
• Regularly engage with clients to gather feedback on their experience and align solutions with their evolving needs and business objectives.
• Collaborate with internal teams to ensure customer feedback is used to enhance products and services.
• Maintain a high standard of customer service by addressing all inquiries and issues with professionalism and empathy.
• Ensure a positive experience for customers at all touchpoints, from initial contact through to resolution and follow-up.
• Monitor and track performance metrics, such as response time, resolution time, and customer satisfaction, ensuring consistent improvement.

Qualifications and Requirements

• Fluent in English (both written and spoken).
• A Bachelor's degree with an English background is considered a plus.
• 1-3 years of experience in customer service or customer experience roles.
• Experience with customer service platforms and CRM tools.
• Strong written and verbal communication skills in English.
• Ability to explain technical information clearly to non-technical customers.
• Capacity to think critically and resolve complex issues efficiently.
• Ability to handle challenging situations with professionalism and empathy.
• Strong customer service orientation with a focus on delivering high-quality solutions.
• Ability to maintain a positive attitude and ensure customer satisfaction in all interactions.
• Ability to work effectively in a team environment and collaborate with various departments, including technical and support teams.
• Strong attention to detail with the ability to manage multiple tasks and priorities.

Required Skills

• Customer Service
• Customer Experience Management
• Customer Journey Mapping
• Issue Resolution
• BPO Operations
• Feedback Gathering
• Professionalism
• Empathy
• Performance Metrics Monitoring
• CRM Tools
• Written Communication
• Verbal Communication
• Technical Explanation
• Critical Thinking
• Problem-Solving
• Customer-Centric Mindset
• Collaboration
• Teamwork
• Organizational Skills
• Attention to Detail
• Task Management
• Priority Management

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role offers an opportunity for individuals with 0-1 years of experience to develop within a customer-centric environment.

Join Carrier as a Sales Coordinator in Riyadh!

Carrier is a global leader in heating, ventilation, and air conditioning (HVAC). We are looking for a Sales Coordinator to enhance our business operations. As a key member of our team, you will work closely with the Sales, Supply Chain, and Finance departments.

Role Responsibilities:

• Coordinate with Sales and Support functions on daily activities.
• Manage documentation requirements.
• Prepare Advance Tax Proforma and LC documents.
• Oversee approval processes for sales support activities.
• Collaborate with the sales team on demand forecasting.

Minimum Requirements:

• 4-5 years of relevant experience in a similar industry.
• Proficiency in SAP/ERP Systems and MS Excel.
• Excellent communication and interpersonal skills.
• Fluency in English and Arabic.

Why Join Us?
At Carrier, we offer competitive salaries, professional development opportunities, and a focus on innovation and teamwork. We celebrate diversity and inclusion as central to our success. Be part of our mission to create a healthier, more sustainable world.

Join Dallah Albaraka as a Human Resources Specialist!
We are looking for a dynamic and organized professional to join our team in Saudi Arabia. In this role, you will be responsible for implementing and overseeing human resources policies and procedures while providing logistical support for projects and events.

Responsibilities:

• Follow all approved HR policies and procedures to ensure organized and consistent implementation of work.
• Carry out daily HR operations according to established standards and procedures.
• Collect, analyze, and compile employee data and prepare required reports for internal and regulatory needs.
• Act as a coordinator for HR events and projects and provide logistical support.
• Provide HR services to employees and follow up on their needs to ensure requirements are met.
• Coordinate and arrange interviews for selected candidates to ensure a smooth recruitment process.
• Assist in preparing various HR documents to support the department's workflow.
• Draft memoranda and emails to ensure clear communication with relevant parties.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• A minimum of 2 years of related experience.
• Good communication and organizational skills.
• Ability to prepare reports and analyze data.
• Proficiency in using computer software and Microsoft Office.
• Knowledge of HR procedures and systems.
• Good command of English.