Full-time Call Center Agent Jobs in Saudi Arabia

Receptionist – Veterinary Clinic

A veterinary clinic in the Qurtubah district of Riyadh announces a job opening for the position of Receptionist to join the team.

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Job Duties:

• Receive clients and visitors in a polite and professional manner.
• Answer calls and WhatsApp messages.
• Coordinate and book appointments.
• Register client and pet data.
• Support daily administrative tasks within the clinic.
• Handle inquiries related to services and adoption when needed.

Requirements:

• Saudi national.
• Proficiency in English.
• Politeness and good customer service skills.
• Organizational and communication skills.
• No objection to dealing with cats and dogs.

Work Location: Qurtubah District – Riyadh

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Working Hours:

• Saturday to Thursday: 2:00 PM to 10:00 PM.
• Friday: 4:00 PM to 10:00 PM.
• One day off per week.

Note: The work environment is within a veterinary clinic, so the applicant must be a lover of animals and comfortable dealing with them.

We are looking for a female car rental employee who has a refined style and a distinguished presence in dealing with customers, characterized by high negotiation and persuasion skills and the ability to turn inquiries into successful contracts professionally.

Fluency, quick thinking, good conduct, and the ability to understand the client's needs and provide the appropriate solution in an intelligent and convincing manner are required.

It is preferable to have previous experience in customer service or sales, and knowledge of rental programs such as the Dynamics program is considered an additional advantage and not a basic requirement.

Job Responsibilities:

• Receiving customers and serving them with high professionalism.
• Explaining offers and contracts clearly and convincingly.
• Negotiating with clients and closing contracts efficiently.
• Following up with customers and responding to inquiries via phone and WhatsApp.
• Entering contracts and data and following up on bookings.
• Maintaining customer satisfaction and building an excellent relationship with them.

Required Qualifications:

• Smart and astute personality.
• Strong communication and persuasion skills.
• Ability to work under pressure and good conduct.
• Professional appearance and style.

About the Role

Geidea, established in 2008, is a leader in providing innovative digital payment solutions. The company focuses on customer empowerment and commercial success, leveraging creative and entrepreneurial talent to make advanced digital payment solutions accessible to businesses of all sizes. Geidea is seeking a motivated Technical Support Officer to join its team in Riyadh. This role serves as the primary point of contact for customers, addressing inquiries and requests related to Geidea's POS products and other communication channels. The main objective is to ensure a high level of customer satisfaction through prompt, accurate, and empathetic support.

Key Responsibilities

• Respond to client inquiries received via chat, phone, and email with accurate information.
• Provide timely responses to all customer queries and escalate issues to the appropriate internal teams when necessary, ensuring follow-up until resolution.
• Communicate effectively and empathetically with both technical and non-technical users to deliver solutions.
• Accurately document all issues and their resolutions within the ticketing system in a timely manner.
• Triage incoming issues, identifying them as misconfigurations, retraining needs, or software bugs, and report them to the development team using internal tools.
• Provide remote training to customers on software and hardware usage, addressing their questions and ensuring effective utilization of Geidea's products.

Qualifications and Requirements

• 0-2 years of experience in a support role, preferably within SAAS or Cloud-based POS environments.
• A Bachelor's degree or a professional qualification in IT, Software Engineering, Networking, or an equivalent field.
• High fluency in the English language, including strong verbal communication, listening, and typing skills.
• Native Arabic speaker.
• Flexibility to work in different shifts within Riyadh.
• Experience with ECR, POS devices, and network printers is considered a plus.
• Familiarity with support ticketing systems is a plus.
• Experience with remote access software is a plus.

Required Skills

• SAAS
• Cloud-based POS
• ECR
• POS devices
• Network printers
• Support ticketing systems
• Remote access software
• Customer Support
• Communication
• Problem-solving
• Documentation
• Triage

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia. The role requires flexibility to work in different shifts within the Riyadh region.

About the Role

Multilink Management Consultants is seeking energetic and customer-focused individuals to join Baskin-Robbins outlets in Riyadh, Saudi Arabia, as Waiters/Service Crew. This full-time position offers an opportunity for individuals with 0-1 years of experience to begin a career in customer service within a globally recognized brand.

Role Overview

The ideal candidate will be responsible for delivering exceptional customer service, managing orders, serving a variety of ice cream, desserts, and beverages, maintaining a clean and inviting environment, and ensuring every guest has a pleasant dining experience.

Key Responsibilities

• Greet customers warmly and assist them in making their selections.
• Accurately take customer orders for ice cream, desserts, and beverages.
• Serve ice cream, desserts, and beverages to customers promptly and efficiently.
• Handle cash and point-of-sale (POS) transactions with accuracy.
• Maintain high standards of cleanliness and hygiene throughout the outlet.
• Assist with restocking inventory and support inventory management processes.
• Adhere to all company policies, food safety regulations, and customer service standards.

Qualifications and Requirements

• A minimum of 1 to 2 years of experience in a restaurant, café, fast-food, or ice cream outlet is required.
• Possess good communication and customer service skills.
• Basic English communication proficiency is necessary; knowledge of Arabic is considered an advantage.
• Maintain a presentable appearance and a positive attitude.
• Ability to work effectively in a fast-paced environment and adapt to flexible shift schedules.
• Experience in international food chains, cafés, or quick-service restaurants is preferred.
• Strong teamwork and interpersonal skills are essential.
• A customer-oriented approach with a friendly personality is highly valued.
• Must be physically fit and capable of standing for extended periods.
• Previous experience working in the Gulf region will be an added advantage.

Required Skills

• Customer Service
• Communication
• Teamwork
• Interpersonal Skills

Work Context

This is a full-time position for a Waiter/Service Crew at Baskin-Robbins outlets located in Riyadh, Saudi Arabia. The role is a client position managed by Multilink Management Consultants.

About the Role

Nice One is looking for an enthusiastic and customer-centric Sales Associate to join their retail team in Khamis Mushait. This role plays a key part in driving in-store sales, delivering excellent customer service, and supporting daily store operations to achieve revenue and customer satisfaction goals. The role requires a proactive approach to customer service and contributing to the overall store performance.

Key Tasks and Responsibilities

• Proactively greet and engage with customers to understand their needs, showcase products, explain features, and recommend suitable solutions to successfully close sales.
• Achieve individual and store sales targets by increasing conversion rates, average transaction value, and maximizing units per transaction.
• Provide outstanding customer service by responding promptly to inquiries, professionally handling returns and complaints, and ensuring necessary follow-up to guarantee customer satisfaction and encourage repeat business.
• Maintain up-to-date product knowledge, including current promotions, pricing, and new arrivals, to support effective selling and upselling techniques.
• Process sales accurately and efficiently using the Point of Sale (POS) system, handling cash and electronic payments according to company procedures, and ensuring the security of all transactions.
• Support product visual merchandising standards by replenishing stock, organizing displays, and ensuring the sales floor remains clean, safe, and inviting at all times.
• Assist with inventory management activities, including receiving shipments, conducting stock counts, and reporting any discrepancies to store management.
• Actively participate in store meetings, training sessions, and product briefings to continuously enhance selling skills and product knowledge.
• Collaborate effectively with colleagues and management to support in-store promotions and events and foster a positive work environment.
• Strictly adhere to all company policies, loss prevention procedures, and health and safety guidelines.

Qualifications and Requirements

• High school diploma or equivalent is required.
• A minimum of one year of experience in retail or sales requiring direct customer interaction is preferred; however, recent graduates with strong customer service skills are encouraged to apply.
• Must possess legal authorization to work in the Kingdom of Saudi Arabia.

Required Skills

• Excellent verbal communication and active listening skills to effectively engage with customers and build rapport.
• A strong customer-centric orientation with a commitment to delivering a positive shopping experience.
• Proficiency in basic arithmetic and cash handling, with comfort in using POS systems and mobile devices for sales transactions.
• Ability to work effectively in a fast-paced retail environment, manage multiple customers simultaneously, and prioritize tasks efficiently.
• Proven teamwork capabilities with a collaborative mindset and a willingness to support colleagues and store initiatives.
• Meticulous attention to detail, punctuality, and reliable attendance.
• Flexibility to work various shifts, including weekends and holidays, as required by store schedules.
• Proficiency in Arabic and basic communication in English is preferred.

Additional Information

This is a full-time position. The work location is Khamis Mushait, and the company operates within the Riyadh region of Saudi Arabia. Nice One is committed to creating an inclusive work environment and welcomes applications from all qualified candidates, providing reasonable accommodations during the recruitment process upon request.

• Build and maintain effective front-line relationships with assigned customers to enhance loyalty and satisfaction.
• Oversee and develop existing business within assigned customers/territory.
• Develop a structured daily/weekly call/visit list and maintain accuracy of customer information monthly.
• Conduct intense prospecting of new customers and develop a targeted list with managerial support.
• Process new customer acquisitions and manage administration prerequisites.
• Ensure effective follow-up on orders and deliveries while providing optimal customer service.
• Track, analyze, and report on sales goals and objectives on a daily basis.
• Handle customer inquiries and complaints promptly and accurately.
• Provide appropriate product selections and quotations based on customer inquiries.
• Confirm customer balances, manage payment collections as per company policy.
• Gather market intelligence on competitive activities and report findings to management.
• Participate in team meetings and training sessions as directed by the sales manager.
• Adhere to corporate integrity and values while ensuring compliance with company policies.

About the Role

Everhires is seeking a friendly, professional, and customer-focused Hostess to join our team in Riyadh, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a positive first impression and ensuring smooth front-of-house operations. This full-time position is ideal for an individual passionate about delivering exceptional guest experiences from arrival to departure. The Hostess will be responsible for managing guest arrivals, coordinating seating, and addressing inquiries to maintain a welcoming and efficient environment. This role is key to upholding the standards of service and guest satisfaction.

Key Responsibilities

• Welcome guests with a warm and professional attitude, setting a positive tone for their visit.
• Efficiently manage reservations, walk-ins, and waiting lists to optimize guest flow.
• Escort guests to their designated tables and present them with menus.
• Coordinate table seating arrangements to ensure a smooth and efficient service flow for the entire establishment.
• Answer incoming phone calls promptly and assist guests with their inquiries accurately and courteously.
• Provide realistic and accurate wait-time estimates to guests, especially during peak operational periods.
• Communicate guest requests, special occasions, and dietary needs effectively to the service team.
• Maintain the cleanliness and organization of the reception area and waiting lounge to ensure a welcoming atmosphere.
• Assist in handling guest concerns with professionalism and escalate complex issues to management when necessary.
• Thank guests upon their departure, ensuring a positive final impression and encouraging repeat visits.

Qualifications and Requirements

• Previous experience in hospitality, restaurants, or a customer service-oriented role is preferred.
• Excellent communication and interpersonal skills are essential for interacting with a diverse range of guests.
• Maintain a professional appearance and a consistently positive attitude.
• Ability to perform effectively in a fast-paced and dynamic work environment.
• Strong organizational and multitasking skills to manage various guest needs simultaneously.
• Basic English communication skills are required; proficiency in Arabic is considered an advantage.
• Flexibility to work evenings, weekends, and public holidays as required by operational needs.

Required Skills

• Customer Service Excellence
• Communication Skills
• Guest Relations
• Time Management
• Teamwork
• Problem Solving
• Attention to Detail

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires flexibility to work evenings, weekends, and public holidays as dictated by operational needs. While not explicitly stated as a requirement, previous experience in hospitality, restaurants, or a customer service-oriented role is preferred, with an ideal experience range of 2-5 years. Key Performance Indicators for this role include guest satisfaction scores, reservation accuracy, average guest waiting time, seating efficiency, and positive guest feedback and reviews.

About the Role

W Hotels in Riyadh is seeking a Welcome Ambassador to manage guest arrival and departure experiences. As a Guest Arrival Expert, you will be responsible for ensuring that guest interactions are exceptional from the moment they arrive until their departure, contributing to a positive guest experience throughout their stay. This is a full-time, non-management position where you will be empowered to take initiative, address operational needs, and provide local insights. Your role involves seamlessly integrating transactions into the overall guest experience, making each interaction personal and engaging.

Key Responsibilities

• Deliver a range of services to guide guests through their arrival and departure experiences.
• Take initiative to ensure guest satisfaction from start to finish.
• Process operational needs efficiently and effectively.
• Address guest requests promptly and professionally.
• Complete necessary reports accurately.
• Share highlights of the local area with guests.
• Ensure a safe workplace by adhering to company policies and procedures.
• Maintain confidentiality of company information and guest data.
• Protect company assets and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communication style.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No prior related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Guest Arrival Experience
• Customer Service
• Problem Solving
• Communication
• Professional Appearance
• Physical Stamina, including the ability to stand, sit, or walk for extended periods, and lift/move objects up to 50 pounds without assistance and over 75 pounds with assistance.

Work Location and Details

This full-time, non-management position is located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is based in the Riyadh region and is not remote. The job category is Rooms & Guest Services Operations, with Job Number 26071730. Experience required is 0-1 year.

About W Hotels and Marriott International

W Hotels aims to inspire curiosity and expand horizons, offering a place where life can be experienced. The brand is characterized by a sharp, daring spirit that reinvents luxury norms. The service culture emphasizes that anything can be done, anytime, turning guests' passions into reality. If you are original, innovative, and forward-looking, you are welcome at W Hotels. By joining W Hotels, you become part of the Marriott International portfolio. Marriott International is dedicated to being an equal opportunity employer, fostering an environment where the unique backgrounds of associates are valued and celebrated. The company is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

Sheraton Hotels & Resorts in Riyadh is looking for a dynamic, guest-experience-focused individual to join their team as a Guest Experience Expert. This role goes beyond mere check-in and check-out; it's about crafting memorable and unique experiences for every guest. As a Guest Experience Expert, you will be empowered to take initiative, offer a wide range of services throughout the guest's stay, and proactively handle operational needs, guest requests, and reporting. You will be instrumental in making every interaction an integral part of an exceptional guest journey, sharing insights about the local area and ensuring a seamless and enjoyable visit.

At Sheraton, we believe in creating a sense of belonging and connection. As part of Marriott International, we are committed to being an equal opportunity employer, valuing the diverse backgrounds and experiences of our associates. We invite you to join our global community and contribute to our mission of being 'the world's gathering place' by delivering meaningful guest experiences and thoughtful service.

Key Tasks and Responsibilities

• Provide a wide range of services that guide guests throughout their entire stay.
• Take initiative to create memorable and unique guest experiences.
• Handle operational needs and complete necessary reports.
• Respond to and fulfill guest requests.
• Share highlights of the local area with guests.
• Ensure a safe working environment.
• Adhere to company policies and procedures.
• Maintain the confidentiality of guest and company information.
• Protect company assets.
• Maintain quality standards in all guest interactions and operations.
• Maintain a professional uniform and appearance.
• Conduct professional communications with guests and colleagues.

Qualifications and Requirements

• High school diploma or equivalent.
• No relevant work experience required.
• No supervisory experience required.
• No specific licenses or certifications required.

Required Skills

• Guest services
• Customer service
• Handling operational needs
• Managing guest requests
• Reporting
• Knowledge of local area highlights
• Commitment to a safe working environment
• Adherence to company policies and procedures
• Maintaining confidentiality
• Protecting company assets
• Maintaining quality standards
• Professional uniform and appearance
• Professional communications

Job and Location Details

This is a full-time, non-supervisory position. The role requires the ability to stand, sit, or walk for extended periods, and the physical ability to move, lift, carry, push, and pull objects weighing up to 10 pounds without assistance. As a Guest Experience Expert, you will be on your feet and take a hands-on approach to your work.

Location: King Fahd Road & King Abdullah Road Intersection, Riyadh, Saudi Arabia, 11623.

Job Number: 26070780

Job Category: Rooms Operations and Guest Services

About the Role

Courtyard by Marriott in Riyadh, Saudi Arabia is seeking a dedicated Agent-Guest Relations to join their team. This full-time, non-management position is an opportunity for individuals with 0-1 year of experience to begin a career in the hospitality industry. The role is based at the hotel located on Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia.

As an Agent-Guest Relations, you will serve as the primary point of contact for guests, ensuring their needs are met and their stay is comfortable. You will provide exceptional customer service, embodying the standards of Marriott International and contributing to the overall guest experience.

Key Responsibilities

• Provide guests with information regarding property amenities, services, hours of operation, and local areas of interest.
• Contact appropriate individuals or departments to resolve guest requests or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately.
• Respond to special requests from guests with unique needs.
• Communicate VIP arrivals to designated personnel.
• Adhere to all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to management.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others and support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Guest Relations
• Customer Service
• Communication
• Problem-Solving
• Teamwork

Work Environment and Details

This is a full-time, non-management position located in Riyadh, Saudi Arabia. The role operates within the Rooms & Guest Services Operations job category. The position is not remote.

Marriott International is an equal opportunity employer committed to diversity and inclusion. They value the unique backgrounds of their associates and are committed to non-discrimination on any protected basis.

About the Role

Courtyard by Marriott Riyadh is seeking a dedicated and customer-focused Guest Relations Agent to join their team. This full-time, non-supervisory role is an excellent opportunity for individuals with 0 to 1 year of experience to launch their careers in the hospitality industry. As a key member of the guest services operations, you will be instrumental in ensuring a memorable and positive experience for all guests.

Job Responsibilities

• Provide guests with directions and information regarding hotel facilities, services, operating hours, as well as local areas of interest and activities.
• Communicate with appropriate individuals or departments, such as bell staff, concierge, housekeeping, engineering, or security/loss prevention, as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests have been met or their problems resolved to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Respond to special requests from guests with unique needs.
• Inform designated employees of VIP arrivals to facilitate their check-in and amenities.
• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge each guest according to company standards.
• Anticipate and meet guest service needs.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others and support team to achieve common goals.
• Comply with quality assurance expectations and standards.
• Identify and suggest new ideas, techniques, or operations to increase organizational efficiency, productivity, quality, safety, and/or cost savings.
• Stand, sit, or walk for extended periods or throughout the entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds ( kg) without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent.
• No related work experience required.
• No supervisory experience required.
• No specific licenses or certifications required.

Core Competencies

• Guest Relations
• Communication
• Problem Solving

Additional Job Information

This is a full-time, non-remote position located at Olaya Street, Al Muruj District, Northern Ring Road, Riyadh, Saudi Arabia, 11491.

Marriott International is committed to being an equal opportunity employer, welcoming everyone and providing access to opportunities. We actively foster an environment where the unique backgrounds of our partners are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our partners. We are committed to not discriminating on any protected basis, including disability, veteran status, or any other basis protected by applicable law.

About the Role

Abunayyan Holding is seeking a customer-focused and commercially driven Parts Sales & Service Representative (PSSR) to join their Aftermarket team. This role is integral to driving spare parts and service sales, supporting internal service operations, managing key customer accounts, and ensuring high levels of customer satisfaction. The PSSR serves as a critical link between customers, service teams, and parts operations, aiming to maximize aftermarket revenue while providing timely technical and commercial support. This position also involves contributing to the achievement of sales and profitability objectives within the Heavy Machinery, Construction Equipment, and Industrial Equipment sectors.

Key Responsibilities

• Promote and sell genuine spare parts, accessories, and aftermarket solutions to retail and internal customers.
• Ensure prompt and accurate fulfillment of parts orders while maintaining high levels of customer satisfaction.
• Identify opportunities for cross-selling and upselling spare parts, accessories, and service solutions.
• Provide technical assistance and product recommendations to customers and service personnel.
• Support the achievement of parts sales targets, revenue growth, and profitability objectives.
• Work closely with Service Technicians and Service Advisors to ensure timely availability of required parts and accessories.
• Process service-related parts requests efficiently to minimize equipment downtime.
• Assist service teams in identifying appropriate spare parts and technical solutions for maintenance and repair activities.
• Coordinate special orders, backorders, and urgent requirements while ensuring effective communication with all stakeholders.
• Notify service teams upon receipt of special-order or backordered items.
• Build and maintain strong relationships with retail customers, fleet owners, contractors, and key accounts.
• Conduct regular customer visits and follow-up activities to identify business opportunities and strengthen customer loyalty.
• Address customer inquiries, concerns, and complaints in a professional and timely manner.
• Deliver exceptional customer service and act as a trusted advisor on parts and service solutions.
• Collect customer feedback and market intelligence to improve service delivery and business performance.
• Support and guide the PSSR team in achieving sales objectives and closing business opportunities.
• Manage strategic and key customer accounts to drive long-term business growth.
• Assist in developing account plans and aftermarket sales strategies.
• Collaborate with management to identify opportunities for customer retention and market expansion.
• Prepare quotations, pricing proposals, and commercial offers in accordance with company policies.
• Ensure compliance with cash, credit, and payment processing procedures.
• Maintain accurate customer records, sales reports, and transaction documentation.
• Monitor customer purchasing trends and proactively identify opportunities to increase sales.

Qualifications and Requirements

• High School Diploma, Technical Diploma, or equivalent qualification.
• Additional technical certifications related to heavy equipment, machinery, or aftermarket services will be considered an advantage.
• A minimum of 3 years of experience in Spare Parts Sales, Aftermarket Services, Customer Service, or a related field.
• Experience within the Heavy Machinery, Construction Equipment, Industrial Equipment, Automotive, or Fleet Maintenance industries is preferred.
• A proven track record in customer relationship management and aftermarket sales.

Required Skills

• Proficiency in Inventory & Parts Management.
• Expertise in Aftermarket Sales Processes.
• Commitment to Customer Service Excellence.
• Strong Key Account Management capabilities.
• Skilled in Commercial Negotiation.
• Familiarity with CRM Systems & ERP Applications.
• Effective Parts Sales techniques.
• Excellent Customer Service skills.
• Proven Aftermarket Business Development abilities.
• Solid Technical Product Knowledge.

Work Location and Experience

This is a full-time position based in Riyadh, Saudi Arabia, within the SBU of Abunayyan Holding Company. The role requires 2-5 years of experience.

About the Role

Tabby is looking for a Quality-focused Customer Service Trainer to join its Customer Support Operations team in Riyadh, Saudi Arabia. This role aims to elevate the quality of customer interactions, enhance customer satisfaction, and contribute to customer retention in the Saudi Arabian market. The role requires a deep understanding of customer service principles and best practices, as well as familiarity with the cultural nuances of the GCC region to ensure customer service representatives are equipped to deliver excellent service.

Key Responsibilities

• Deliver training programs for new and existing employees, including refresher courses.
• Propose modifications and improvements to existing training content for the content team.
• Ensure proper documentation, reporting, escalation, logging, and follow-up for login sessions, training, and feedback sessions.
• Analyze customer interactions to identify root causes of dissatisfaction and propose solutions to improve customer satisfaction.
• Complete monthly login hours to stay up-to-date with product and process knowledge.
• Actively participate in quality calibration sessions.
• Provide recommendations for process improvements based on new hire feedback.
• Monitor and evaluate the effectiveness of training programs and make necessary adjustments to improve outcomes.

Qualifications and Requirements

• Bachelor's degree in a relevant field such as Communications, Psychology, or Business Administration.
• Minimum of 5 years of experience in customer service with a proven track record of success.
• Minimum of 5 years of experience in designing and delivering training programs, including new hire training and on-the-job training.
• Proficiency in both English and Arabic, with a deep understanding of the cultural nuances of the GCC region.
• Strong communication and facilitation skills, with the ability to communicate effectively in both English and Arabic during training sessions, feedback delivery, and quality calibration.
• Ability to work independently and as part of a team.
• Excellent organizational and time management skills.

Core Competencies

• Customer service principles and best practices.
• Understanding of GCC cultural nuances.
• Communication and facilitation skills.
• Service excellence and cultural competence.
• Quality assurance and evaluation.
• Training delivery (new hires and on-the-job).
• Coaching and performance improvement.
• Root cause analysis.
• Process improvement identification.
• Adult learning principles and teaching methodologies.
• Experience with Learning Management Systems (LMS or LXP).
• Certification in customer service training or relevant soft skills certification (preferred).
• Experience in designing and facilitating virtual and in-person training (preferred).

Additional Information

This is a full-time position requiring over 10 years of overall experience, with at least 5 years in training. The role is based in Riyadh, Saudi Arabia. The monthly salary ranges from SAR 9,000 to SAR 17,000.

About the Role

SEK International Schools is seeking a dedicated IT Officer to join its newly established campus in Al Wajh, Tabuk, Saudi Arabia. This is a hands-on operational role focused on ensuring the reliable, secure, and effective day-to-day functioning of all information technology systems and infrastructure. As the primary onsite IT professional in a startup environment, this position is critical for supporting teaching, learning, and overall school operations. The IT Officer will collaborate with school leadership and teaching staff, and leverage the wider SEK network and external providers for technical support and coordination.

This role offers an opportunity to build and stabilize IT systems from the ground up, contributing directly to daily school life and the quality of teaching. The IT Officer will be part of a supportive SEK network, benefiting from shared expertise and established models within a purpose-designed school environment.

Key Responsibilities

• Ensure the reliable functioning and ongoing maintenance of all IT infrastructure, including networks, WiFi, servers, interactive whiteboards, printers, and shared devices.
• Configure, manage, and provide technical support for staff laptops within a Windows environment, and ensure students' devices can connect securely and effectively to school systems.
• Serve as the primary point of contact for all hardware and software issues reported by staff, providing timely troubleshooting and resolution.
• Offer in-classroom and lesson-time support to address technology issues as they arise.
• Support the use of school-provided iPads for younger students and manage connectivity for Bring Your Own Device (BYOD) environments in upper years.
• Manage educational platforms, including providing user support and administering data.
• Set up, administer, and maintain Microsoft 365 accounts, permissions, and access protocols.
• Support the technical setup of core school platforms, including Learning Management Systems (LMS), Student Information Systems (MIS/SIS), assessment platforms, and safeguarding, filtering, and content control tools.
• Ensure all staff and students have appropriate access levels, configurations, and protections in place.
• Implement and maintain all technical aspects of online safeguarding, including filtering, monitoring, and access controls.
• Support the school in meeting cybersecurity, data protection, and file management expectations, in alignment with SEK group standards.
• Enforce password, access, and device use protocols as defined by school and group policy.
• Collaborate closely with the school's academic and leadership teams, particularly where technology intersects with teaching and learning.
• Liaise with the SEK regional IT lead and the IT officer at the sister school, adopting shared systems, practices, and configurations.
• Escalate complex issues appropriately and coordinate technical resolutions, repairs, and replacements when required.
• Collaborate with project teams, operations, or external providers as needed to ensure continuity of service.
• Support the preparation, configuration, and testing of IT systems ahead of opening, building on the established model of the sister school.
• Assist with testing, piloting, and validating systems before students and staff are fully on site.
• Contribute to the creation and maintenance of clear internal procedures and documentation for IT systems and support.

Qualifications and Requirements

• Strong practical experience in IT support, systems administration, or technical operations. School experience is desirable but not essential.
• Confidence working in a mixed-device environment, including Windows, iPads, and BYOD.
• Experience administering user accounts, permissions, and access within a Microsoft-based environment.
• Native-level or very strong proficiency in English is essential.

Required Skills

• IT support
• Systems administration
• Technical operations
• Windows operating systems
• iPad support
• BYOD management
• Microsoft 365 administration
• Learning Management Systems (LMS)
• Student Information Systems (MIS/SIS)
• Assessment platforms
• Safeguarding, filtering, and content control tools
• Cybersecurity principles
• Data protection best practices
• File management
• Problem-solving
• Effective communication with non-technical colleagues
• Ability to work independently
• Collaboration within a wider network
• Strong organizational skills
• Adaptability
• Comfort operating in a developing, startup environment
• Ability to communicate in Arabic is a significant advantage.

Work Environment and Timing

This is a full-time position based at the new SEK International Schools campus in Al Wajh, Tabuk, Saudi Arabia. The role requires the IT Officer to be in post by May 2026 to support the school's pre-opening phase, including the preparation, configuration, and testing of IT systems.

SEK Education Group utilizes technology tools with artificial intelligence capabilities to support recruitment processes, including managing communications and organizing applications. All decisions regarding applications are made by a member of the team. For more information, please refer to the privacy policy: http://****************************

• Greet and welcome visitors, clients, and guests in a professional manner.
• Answer, screen, and direct incoming phone calls.
• Manage front desk activities and maintain a clean, organized reception area.
• Handle incoming and outgoing correspondence, emails, and courier services.
• Schedule appointments and coordinate meeting room bookings.
• Maintain visitor logs and ensure adherence to company policies.
• Provide administrative support to various departments as required.
• Assist with document filing, record keeping, and data entry tasks.

• Saudi.
• 2–4 years of experience in a receptionist, front desk, customer service, or administrative role.
• Excellent verbal and written communication skills in both Arabic and English.
• Strong interpersonal and customer service skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Professional appearance and positive attitude.
• Strong organizational and multitasking abilities.

• Friendly and approachable personality.
• Strong attention to detail.
• Ability to work independently and manage multiple tasks efficiently.
• Commitment to providing excellent customer service.

About the Role

Miraval The Red Sea is seeking a dynamic and multi-skilled Retail Attendant, specifically for Saudi Nationals, to join their team. This full-time position is integral to delivering an exceptional guest experience across all Miraval retail outlets. The Retail Attendant will manage a broad spectrum of duties, including guest-facing sales, detailed inventory management, warehouse operations, administrative tasks, and impactful merchandising. This role aligns with Miraval's core values of wellness, balance, and fostering meaningful guest connections, requiring a high degree of professionalism, accuracy, and outstanding service.

As a Retail Attendant, you will ensure the seamless daily operations of the retail environment, contributing to a consistently high level of service and presentation that meets Miraval's renowned standards. You will serve as a primary point of contact for guests, guiding them through their shopping experience and ensuring their satisfaction.

Key Responsibilities

• Welcome, engage, and assist guests upon entering the boutique, assessing their needs and providing knowledgeable product recommendations.
• Actively engage guests to enhance their understanding of products and support their selection process.
• Utilize upselling and suggestive selling techniques to achieve sales goals.
• Maintain a consistently positive and professional demeanor aligned with Miraval's standards.
• Communicate current promotions, new product arrivals, and special offers to guests.
• Serve as the final point of contact for guests, ensuring their satisfaction and comfort.
• Operate a computerized Point-of-Sale (POS) system, accurately processing cash, credit card, and room charge transactions.
• Complete returns, exchanges, and voids with precision and efficiency.
• Manage and reconcile daily sales reports to ensure accuracy.
• Execute phone, online, and special customer orders.
• Maintain the store's appearance to the highest visual presentation standards at all times.
• Restock sales floors throughout the day and during opening and closing shifts to ensure product availability.
• Organize stockrooms meticulously, ensuring accurate merchandise labeling and pricing.
• Assist in the creation and maintenance of merchandising displays and product placement to optimize sales opportunities.
• Receive, check in, price, and process all incoming retail merchandise.
• Enter merchandise data into the inventory system with a high level of accuracy.
• Input future orders as directed and maintain the accuracy of the Retail Checkbook.
• Handle returns of damaged items and coordinate backorders and credits with suppliers.
• Organize and maintain the retail warehouse, including managing recycling and stocking packing materials.
• Deliver "ready" stock to all retail outlets via golf cart, ensuring timely replenishment.
• Ensure retail outlets are consistently stocked with necessary supplies and inventory.
• Lead or assist with physical inventory counts and regular inventory audits.
• Support retail leadership with maintaining inventory accuracy and performing assigned administrative inventory tasks.
• Attend all mandatory staff meetings and training sessions.
• Support the Retail Manager and Retail Supervisor with operational priorities and assigned projects.
• Maintain strict confidentiality, professionalism, and contribute to a positive work environment.
• Act as a backup Retail Sales Associate when required.

Qualifications and Requirements

• High school diploma or equivalent is required.
• A minimum of 1 year of retail experience is preferred.
• Experience in inventory management or warehouse operations is considered a plus.
• Proficiency in speaking both English and Arabic languages is essential.
• Ability to lift and carry up to 50 pounds.
• Ability to stand and walk for 95% of the shift.
• Ability to push, pull, bend, reach, and climb ladders or step ladders.
• Ability to work an 8-hour shift performing both sales-floor and warehouse duties.

Required Skills

• Excellent communication and interpersonal skills.
• Strong professionalism and the ability to uphold guest comfort and confidentiality.
• Patience and strong customer-service skills, including the ability to handle difficult interactions effectively.
• Proficiency with basic math and cash-handling procedures.
• Ability to use cash registers and POS systems (training will be provided).
• High level of accuracy, attention to detail, and efficiency in all inventory and sales tasks.
• Ability to execute multiple tasks independently and prioritize effectively.
• Working knowledge of Microsoft Word and Excel is preferred.

Work Environment and Context

This is a full-time position based in Saudi Arabia with Miraval Resorts & Spas. The role involves direct guest interaction and requires the ability to perform physically demanding tasks. The Retail Attendant will be expected to work an 8-hour shift, encompassing both sales-floor and warehouse duties.