Full-time Call Center Agent Jobs for Fresh Graduates in Saudi Arabia

About the Role

Fitness Time is seeking a Receptionist to join their team in Al-Kharj, Saudi Arabia. This full-time position is integral to the smooth operation of the club, focusing on customer experience and administrative support within the region. The role offers an opportunity for individuals looking to begin their career in the fitness and club management industry, with 0-1 years of experience being ideal.

Key Responsibilities

The primary responsibilities of this role involve managing the reception area and contributing to a positive member experience. Typical duties include:

• Greeting and welcoming members and visitors in a professional and friendly manner.
• Managing the reception desk, ensuring it is tidy and presentable at all times.
• Answering phone calls, directing inquiries to the appropriate departments, and taking messages.
• Handling incoming and outgoing mail and deliveries.
• Assisting members with inquiries about club services, memberships, and facilities.
• Processing membership applications, renewals, and payments accurately.
• Maintaining an organized filing system for member records and administrative documents.
• Coordinating with other departments to ensure seamless member services and operational efficiency.
• Providing general administrative support to the management team as needed.
• Contributing to a positive and welcoming atmosphere for all club patrons.

Qualifications and Requirements

While specific requirements were not detailed, the role typically expects the following:

• High school diploma or equivalent.
• Basic understanding of administrative procedures.
• Ability to multitask and manage time effectively.
• Strong organizational skills.
• Professional demeanor and appearance.

Required Skills

Based on the role and experience level, the following skills are typically expected:

• Excellent communication and interpersonal skills.
• Customer service orientation.
• Proficiency in basic computer applications (*, Microsoft Office Suite).
• Active listening and problem-solving abilities.
• Attention to detail.

Work Environment and Details

This is a full-time position located in Al-Kharj, Saudi Arabia, specifically on King Fahd Road. The role is designed for individuals with 0-1 years of experience. The job identification number is 6808.

About the Role

Hyatt Place AlUla is preparing for its opening and is seeking a guest-focused Order Taker to join its In-Room Dining Service team. This position is integral to the successful launch of Hyatt Place AlUla, a significant new property for Hyatt in the region, featuring 215 guestrooms, two food and beverage outlets, meeting spaces, a swimming pool, and a fitness center designed to accommodate both leisure and business travelers.

As an Order Taker for In-Room Dining Service, you will play a key role in ensuring a seamless and exceptional in-room dining experience for guests. Your primary responsibility will be to accurately and efficiently handle all guest room dining orders, maintaining effective communication and upholding high service standards.

Key Responsibilities

• Receive and process in-room dining orders accurately via telephone and other approved communication channels.
• Provide guests with detailed information regarding menu items, current promotions, and available dining options.
• Enter orders into the point-of-sale system with precision, ensuring all guest requests are properly documented.
• Coordinate effectively with the kitchen and service teams to guarantee the timely preparation and delivery of all orders.
• Monitor the status of orders and conduct follow-ups to ensure adherence to service standards and delivery timelines.
• Professionally and efficiently handle guest inquiries, special requests, and specific dietary requirements.
• Maintain accurate records of all orders, transactions, and guest preferences.
• Assist in resolving guest concerns and escalate issues to the appropriate personnel when necessary.
• Ensure strict compliance with hotel service standards, operational procedures, and hygiene requirements.
• Support the pre-opening preparations for in-room dining and contribute to operational readiness.

Qualifications and Requirements

• Previous experience in food and beverage service, in-room dining, call center operations, or general hospitality operations is preferred.
• Strong customer service orientation and excellent telephone communication skills.
• Good knowledge of food and beverage operations and established service standards.
• Ability to multitask effectively and manage multiple orders simultaneously in a fast-paced environment.
• High attention to detail and a commitment to accuracy in all tasks.
• Good organizational and coordination skills.
• A positive attitude and a professional demeanor at all times.
• Excellent English communication skills.

Required Skills

• Customer Service
• Telephone Communication
• Food and Beverage Operations
• Multitasking
• Attention to Detail
• Organizational Skills
• Coordination Skills
• English Communication

Work Environment and Details

This full-time position is based in Al Ula, Saudi Arabia. The role requires 0-1 year of experience, making it suitable for individuals starting their careers in hospitality.

About the Role

Hyatt Place Al Ula is seeking a dedicated Guest Service Officer to join the team and support the opening of its new hotel. This role is central to delivering exceptional guest experiences, ensuring each visitor receives a professional welcome and efficient service throughout their stay. As a key member of the front office team, the Guest Service Officer will be the primary point of contact for guests, upholding Hyatt's standards of hospitality.

Hyatt Place Al Ula features 215 guestrooms, two food and beverage outlets, meeting spaces, a swimming pool, and a fitness center, catering to both leisure and business travelers. The Guest Service Officer will play a crucial part in ensuring a seamless and memorable guest visit.

Key Responsibilities

• Welcome guests and assist with check-in and check-out procedures in a professional and courteous manner.
• Provide accurate information on hotel facilities, services, and local attractions to enhance the guest experience.
• Respond promptly and effectively to guest inquiries, requests, and concerns to ensure satisfaction.
• Manage room reservations, process amendments, and maintain accurate guest profiles.
• Process guest payments accurately and maintain records of guest accounts and billing information.
• Collaborate with housekeeping, engineering, and other departments to fulfill guest needs and resolve issues.
• Handle guest complaints professionally and efficiently, escalating issues to management when necessary.
• Maintain up-to-date knowledge of all hotel products, services, and promotions.
• Ensure strict compliance with all front office procedures, service standards, and operational policies.
• Actively support pre-opening front office preparations and contribute to operational readiness for the hotel's launch.

Qualifications and Requirements

• Previous experience in front office, guest services, or customer service roles, with a preference for hotel industry experience.
• A strong customer service orientation and a passion for hospitality.
• Good understanding of front office operations and established guest service standards.
• Demonstrated ability to handle guest requests and resolve issues professionally and promptly.
• Strong organizational and multitasking skills.
• Ability to work effectively and maintain composure in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Excellent English communication skills, both written and verbal.

Required Skills

• Front Office Operations
• Guest Service Standards
• Customer Service
• Organizational Skills
• Multitasking
• Communication Skills
• Interpersonal Skills
• English Communication Skills

Work Environment and Location

This full-time position is based at Hyatt Place Al Ula, located in Al Ula, Saudi Arabia. The role requires supporting the operational readiness for the hotel's launch.

About the Role

SEK International Schools is seeking a dedicated IT Officer to join its newly established campus in Al Wajh, Tabuk, Saudi Arabia. This is a hands-on operational role focused on ensuring the reliable, secure, and effective day-to-day functioning of all information technology systems and infrastructure. As the primary onsite IT professional in a startup environment, this position is critical for supporting teaching, learning, and overall school operations. The IT Officer will collaborate with school leadership and teaching staff, and leverage the wider SEK network and external providers for technical support and coordination.

This role offers an opportunity to build and stabilize IT systems from the ground up, contributing directly to daily school life and the quality of teaching. The IT Officer will be part of a supportive SEK network, benefiting from shared expertise and established models within a purpose-designed school environment.

Key Responsibilities

• Ensure the reliable functioning and ongoing maintenance of all IT infrastructure, including networks, WiFi, servers, interactive whiteboards, printers, and shared devices.
• Configure, manage, and provide technical support for staff laptops within a Windows environment, and ensure students' devices can connect securely and effectively to school systems.
• Serve as the primary point of contact for all hardware and software issues reported by staff, providing timely troubleshooting and resolution.
• Offer in-classroom and lesson-time support to address technology issues as they arise.
• Support the use of school-provided iPads for younger students and manage connectivity for Bring Your Own Device (BYOD) environments in upper years.
• Manage educational platforms, including providing user support and administering data.
• Set up, administer, and maintain Microsoft 365 accounts, permissions, and access protocols.
• Support the technical setup of core school platforms, including Learning Management Systems (LMS), Student Information Systems (MIS/SIS), assessment platforms, and safeguarding, filtering, and content control tools.
• Ensure all staff and students have appropriate access levels, configurations, and protections in place.
• Implement and maintain all technical aspects of online safeguarding, including filtering, monitoring, and access controls.
• Support the school in meeting cybersecurity, data protection, and file management expectations, in alignment with SEK group standards.
• Enforce password, access, and device use protocols as defined by school and group policy.
• Collaborate closely with the school's academic and leadership teams, particularly where technology intersects with teaching and learning.
• Liaise with the SEK regional IT lead and the IT officer at the sister school, adopting shared systems, practices, and configurations.
• Escalate complex issues appropriately and coordinate technical resolutions, repairs, and replacements when required.
• Collaborate with project teams, operations, or external providers as needed to ensure continuity of service.
• Support the preparation, configuration, and testing of IT systems ahead of opening, building on the established model of the sister school.
• Assist with testing, piloting, and validating systems before students and staff are fully on site.
• Contribute to the creation and maintenance of clear internal procedures and documentation for IT systems and support.

Qualifications and Requirements

• Strong practical experience in IT support, systems administration, or technical operations. School experience is desirable but not essential.
• Confidence working in a mixed-device environment, including Windows, iPads, and BYOD.
• Experience administering user accounts, permissions, and access within a Microsoft-based environment.
• Native-level or very strong proficiency in English is essential.

Required Skills

• IT support
• Systems administration
• Technical operations
• Windows operating systems
• iPad support
• BYOD management
• Microsoft 365 administration
• Learning Management Systems (LMS)
• Student Information Systems (MIS/SIS)
• Assessment platforms
• Safeguarding, filtering, and content control tools
• Cybersecurity principles
• Data protection best practices
• File management
• Problem-solving
• Effective communication with non-technical colleagues
• Ability to work independently
• Collaboration within a wider network
• Strong organizational skills
• Adaptability
• Comfort operating in a developing, startup environment
• Ability to communicate in Arabic is a significant advantage.

Work Environment and Timing

This is a full-time position based at the new SEK International Schools campus in Al Wajh, Tabuk, Saudi Arabia. The role requires the IT Officer to be in post by May 2026 to support the school's pre-opening phase, including the preparation, configuration, and testing of IT systems.

SEK Education Group utilizes technology tools with artificial intelligence capabilities to support recruitment processes, including managing communications and organizing applications. All decisions regarding applications are made by a member of the team. For more information, please refer to the privacy policy: http://****************************

We are looking for an outstanding customer service representative to join our team, where you will be responsible for customer satisfaction and addressing customer inquiries and resolving their issues in a professional and swift manner. Responsibilities include providing information about products and services, processing orders and complaints, and accurately recording customer data in the system. We are looking for a candidate with excellent communication skills, patience in dealing with customers, and the ability to work under pressure to ensure the best customer service experience.

About the Role

IKEA Alsulaiman is seeking a dedicated Exchange and Returns Co-Worker to join our team in Dhahran, Eastern Saudi Arabia. This full-time position offers an opportunity to contribute to our vision of creating a better everyday life for the many people by ensuring a seamless and positive experience for our customers when handling exchanges and returns. If you value simplicity, cost-consciousness, a humble attitude, and willpower, this role might be a suitable fit for you.

As an Exchange and Returns Co-Worker, you will be the frontline for customer interactions regarding product returns and exchanges. You will play a crucial role in maintaining customer satisfaction by efficiently and accurately processing transactions, resolving complaints, and providing essential product information. This role is ideal for individuals with 0-1 years of experience looking to grow within a dynamic retail environment.

Key Responsibilities

• Handle all Exchange & Refund customer transactions accurately and efficiently, while upholding high standards of customer service.
• Manage customer complaints and claims in a friendly and efficient manner, aiming to create a positive experience that encourages repeat business.
• Ensure the Exchange & Returns Desk is consistently equipped with necessary documents and tools to serve customers throughout the day.
• Acquire knowledge on IKEA product assembly to assist customers experiencing difficulties and facilitate the exchange of component parts when required.
• Adhere to strict Cash Handling Procedures to ensure accuracy during all transactions.
• Utilize information from the Exchange & Refund System to identify, act upon, or report product faults and sales-related issues to management.
• Contribute to the Exchanges and Returns action plan and take ownership of allocated deliverables.
• Collaborate with Department Leaders/Managers to identify and implement solutions that address the root causes of customer returns.
• Prepare daily, weekly, and monthly reports of transactions at the Exchange & Refund Desk for reconciliation purposes.
• Clearly and informatively communicate the IKEA Refund Policy to customers, explaining all related details.

Qualifications and Requirements

• Customer service experience working in a fast-paced environment.
• Good communication skills.
• Proficiency in computer skills.
• Fluency in English is essential.
• Demonstrated knowledge, confidence, and a strong desire to resolve customer complaints.
• Ability to be assertive and remain calm and controlled when dealing with emotional customers during stressful situations.
• Patience and experience in managing conflict to achieve mutually beneficial outcomes.

Required Skills

• Customer Service
• Communication
• Computer Skills
• Complaint Resolution
• Conflict Management

Work Environment and Details

This is a full-time position based in Dhahran, Eastern Province, Saudi Arabia. The role requires 0-1 years of experience, making it suitable for individuals looking to start or develop their career in customer-facing roles within a retail setting.

Job announcement in Jeddah, Al-Abhar neighborhood - Customer Service A real estate company in Jeddah announces a job vacancy for the position of Customer Service Employee. Job responsibilities include receiving and responding to customer inquiries (via phone or WhatsApp), convincing the customer of the products offered by the company, entering data, and updating customer information. There is a work schedule and a two-day vacation without accommodation, and there is a salary and commissions (contact via WhatsApp only). Please send a personal photo and CV.

About the Role

Alkayan United is looking for individuals to join its team and contribute to providing excellent customer service and organizing work. This role is within the Azizia Mall project in Jeddah, on Sabeen Road. We are looking for people with the ability to interact with customers, organize appointments, and effectively manage their visits, ensuring a positive experience for all visitors.

Key Tasks and Responsibilities

• Receive customers and visitors in a professional and friendly manner.
• Organize appointments and manage customer visit schedules with the sales team.
• Answer phone calls and transfer them to the relevant departments.
• Record customer and employee data in the system.
• Maintain the cleanliness and orderliness of the reception area.
• Encourage activities and interactions within the center.

Qualifications and Requirements

• High school diploma as a minimum; a diploma or university degree in management or marketing is preferred.
• Previous experience in customer reception or customer service is preferred, especially in the real estate sector.
• Proficiency in computer use and Microsoft Office programs.
• A good understanding of the real estate sector is an added advantage.

Essential Skills

• Excellent communication skills and an engaging presence.
• Strong customer service ability.
• Effective sales support skills.
• Proficiency in record keeping.
• Skill in handling phone calls.
• Ability to maintain order and tidiness.
• Excellent active listening skills.
• Enthusiasm and a positive attitude.
• Strong computer skills, including proficiency in Microsoft Office.
• Adaptability and ability to work under pressure.

Work Environment and Location

The workplace is located in Jeddah, Makkah Al-Mukarramah, Kingdom of Saudi Arabia, within the Azizia Mall project. The nature of the work is full-time.

About the Role

FedEx is seeking dedicated Saudi National candidates to join our team as Customer Care Representatives - Associate. This full-time role is based in Jeddah and Makkah, Saudi Arabia. The position is integral to ensuring customer satisfaction by managing various aspects of customer interaction and operational processes. You will be responsible for accurately completing defined processes and procedures in compliance with internal and external standards. While identifying anomalies, you will apply judgment based on established rules and procedures for resolution. For more complex issues, you will have the opportunity to escalate to senior team members.

FedEx operates under a People-Service-Profit (P-S-P) philosophy, emphasizing that taking care of our people leads to exceptional service for our customers, which in turn drives profitability. This philosophy fosters a work environment that encourages innovation, values contributions, and supports the well-being of our team members. Our unique culture, built since the early 1970s, is a cornerstone of our success and a key differentiator in the global marketplace.

Key Responsibilities

• Manage customer support inquiries and provide assistance.
• Oversee hub operations to ensure smooth service delivery.
• Facilitate account creation for new and existing customers.
• Onboard customers through basic process guidance.
• Handle bookings and ensure accurate record-keeping.
• Respond to customer inquiries and provide necessary information.
• Provide quotes for services as required.
• Address and manage customer complaints effectively.
• Resolve customer issues in a timely and satisfactory manner.
• Manage customer cases from initiation to resolution.
• Implement service recovery strategies to enhance customer experience.
• Engage in pro-active prevention of potential customer issues.
• Process and manage customer claims.
• Handle escalated customer issues with professionalism and efficiency.
• Respond to ad-hoc enquiries as they arise.
• Perform basic complaint handling and issue resolution.

Qualifications and Requirements

• Must be a Saudi National.
• 0-1 years of experience required. Prior customer service experience is preferred.

Required Skills

• Customer Support
• Hub Operations
• Account Creation
• Basic Process Onboarding
• Bookings
• Inquiry Management
• Providing Quotes
• Complaint Handling
• Issue Resolution
• Case Management
• Service Recovery
• Pro-active Prevention
• Claims Handling
• Escalated Issue Resolution
• Ad-hoc Enquiries Management
• Interpersonal Skills
• Written & Verbal Communication Skills
• Team Working Skills
• Microsoft Office & PC Skills
• Problem Solving Skills

Work Environment and Details

This is a full-time position. The role is located in Jeddah and Makkah, Saudi Arabia. Candidates must be Saudi Nationals. The required experience is 0-1 year, with prior customer service experience being preferred.

About the Role

FedEx is looking for committed, customer-focused Saudi nationals to join their team as Customer Care Representatives - Assistants. This full-time opportunity is available in Jeddah and Makkah, offering a career path for individuals with 0 to 1 year of experience in a leading global logistics company. The incumbent will be responsible for accurately completing specified operations and procedures, ensuring compliance with internal and external standards, and identifying and addressing any deviations.

FedEx is committed to a people-first philosophy, fostering a diverse, equitable, and inclusive work environment that provides fair treatment and growth opportunities for all. We strive to deliver an exceptional customer experience through an outstanding team.

Key Tasks and Responsibilities

• Handle customer inquiries and provide necessary information.
• Manage customer bookings and process account creations.
• Perform basic onboarding processes for new customers.
• Provide quotations to customers.
• Process and resolve customer complaints and issues.
• Effectively manage customer cases.
• Implement service recovery strategies to ensure customer satisfaction.
• Participate in proactive prevention of potential issues.
• Process and manage customer claims.
• Escalate complex issues to senior team members for resolution when necessary.
• Handle incidental customer inquiries.
• Perform basic complaint processing and issue resolution.
• Support Hub Operations as needed.

Qualifications and Requirements

• Must be a Saudi national.
• 0-1 year of experience in a customer-facing role is preferred.
• Candidates with prior customer service experience will be given preference.

Core Skills

• Customer Support.
• Hub Operations.
• Account Creation.
• Basic Operations Onboarding.
• Booking Management.
• Handling Inquiries (Incidental).
• Quotation Provision.
• Complaint Processing (Basic and General).
• Problem Solving (Basic and General).
• Case Management.
• Service Recovery.
• Proactive Prevention.
• Claims Processing.
• Escalated Issue Resolution.
• Interpersonal Skills.
• Written and Verbal Communication Skills.
• Teamwork Skills.
• Microsoft Office and Computer Proficiency.
• Problem-Solving Skills.

Job and Location Details

This is a full-time position, requiring presence in Jeddah and Makkah, Saudi Arabia. The experience required for this role is set between 0 to 1 year.

About the Role

Shangri-La Jeddah, a new hotel located on the Jeddah Waterfront, is seeking a Service Associate - Reservation Agent. This role is integral to providing a high level of customer service, optimizing booking opportunities, and managing telephone sales and reservations for all Food and Beverage outlets. The position requires embodying the Shangri-La philosophy through service delivery, a positive attitude, and strong team spirit.

Role Context and Responsibilities

As a Reservation Agent, you will be a primary point of contact for guests, significantly influencing their experience. A key aspect of this role involves mastering the hotel's room product, including its layout, features, benefits, and amenities, to effectively match room types with guest requirements. Understanding the hotel's rate structure and public offers, and communicating their perceived value, is essential. You will also be knowledgeable about the hotel's facilities and services, actively promoting them to potential bookers and staying updated on any changes or new developments.

• Master the room product in terms of layout, physical attributes, benefits, and amenities, effectively differentiating room types to match specific guest needs.
• Be fully conversant with the hotel's rate structure, particularly public rate offers, and highlight the 'unique perceived value(s)' of an offer during the selling process.
• Be well-versed with the facilities and services offered by the hotel and take every opportunity to promote these to bookers.
• Keep well-informed of changes or new developments in the hotel product.
• Reflect the Shangri-La philosophy by providing a high quality of service to customers, adopting a positive attitude, and maintaining the team spirit at the highest level.
• Handle incoming reservation requests and correspondence, confirming or regretting bookings based on the Availability, Rates & Inventory (ARI) strategy in place, ensuring prompt turn-around responses.
• Work collaboratively with other departments to ensure all customer needs are met.
• Undertake other duties and responsibilities as required by Management.

Qualifications and Requirements

• At least 1 year of working experience in a hotel environment.
• Ability to work long hours and in different shifts, demonstrating flexibility in covering shifts.
• Fluency in both English and Arabic, both written and spoken.
• Proficiency in Microsoft programs, including Excel and Word.
• A keen attention to detail.
• A passion for delivering great customer service.
• A professional telephone manner and excellent communication skills.
• Strong administration and organizational skills.
• Intermediate computer proficiency.
• A collegiate-level degree.
• Previous experience in a Reservations environment is considered a plus.
• A strong team player mentality.

Required Skills

• Customer Service
• Communication Skills (Arabic and English)
• Telephone Manner
• Computer Proficiency (Microsoft Excel, Microsoft Word)
• Attention to Detail
• Administration and Organizational Skills
• Team Player

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. Shangri-La Group offers a workplace that supports professional growth with structured learning and development pathways. The company fosters inclusion, respect, and diversity, creating a secure environment. This is an equal opportunity employer.

About the Role

Ghithaa is seeking a dedicated Customer Service Specialist to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is designed for individuals committed to delivering high-quality customer experiences and resolving issues effectively. The ideal candidate will manage customer interactions across various communication channels, ensuring adherence to company procedures and service standards.

Key Responsibilities

• Handle customer inquiries and provide support via phone, live chat, direct messages, and social media platforms.
• Respond promptly and professionally to all customer requests, maintaining a consistent and high-quality experience across all channels.
• Manage and resolve customer complaints with patience and empathy.
• De-escalate challenging customer interactions and provide solutions aligned with company policies.
• Adhere strictly to customer service playbooks, quality guidelines, and standard operating procedures (SOPs).
• Ensure all communications align with the company's tone, policies, and service standards.
• Maintain consistency in communication style and case handling.
• Accurately categorize and log all customer interactions, maintaining records of conversations, issues, and resolutions.
• Escalate complex cases to appropriate teams following defined workflows.
• Meet defined Key Performance Indicators (KPIs), including response time, resolution time, and customer satisfaction metrics.
• Continuously improve performance based on feedback and quality reviews.

Qualifications and Requirements

• Minimum of 1 year of experience in Customer Service or Customer Support roles.
• Fluent in English, both spoken and written.
• Strong communication and interpersonal skills for effective customer engagement.
• High emotional intelligence and the ability to handle difficult customers with patience and understanding.
• A problem-solving mindset with a focus on achieving customer satisfaction.
• Proven ability to multitask and manage multiple conversations and inquiries simultaneously across different channels.

Required Skills and Tools

• Customer Service and Customer Support expertise.
• Effective Communication and Interpersonal Skills.
• High Emotional Intelligence.
• Problem-solving capabilities.
• Multitasking proficiency.
• Proficiency in CRM systems, ticketing tools, or customer support platforms.
• Experience managing conversations across phone, live chat, and social media platforms.
• Familiarity with tracking tools such as Google Sheets or internal dashboards.
• Ability to follow structured workflows and documentation systems, including playbooks, SOPs, and knowledge bases.

Work Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 0-1 year of experience in customer service or support functions.