Full-time Call center agent Jobs

Join Our Team as a Call Center Agent - Customer Associate!
Our client is now recruiting for a Call Center Agent - Customer Associate for a remote position based in Saudi Arabia. As a vital member of the Customer Experience team, your role will be to provide excellent service for customer queries related to the company's services through the website and live chat.

Key Responsibilities:

• Answer inbound calls, emails, and respond to live chats efficiently.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Review customer accounts and transactions while resolving issues and providing detailed explanations of services.
• Strive to meet support metrics while delivering excellent customer service.

Skills and Requirements:

• University graduates.
• Previous customer service experience is a plus.
• Very good communication skills in English; native Arabic speaker highly desirable.
• Fluency in English (B1 profile).
• Ability to use computers and internet applications.
• Great verbal & written communication skills.
• Able to handle customer issues and solve problems quickly.
• Flexibility with rotational working hours/days is required.

Only applicants willing to work morning or evening shifts need apply. We are looking for driven team players who can work under pressure and strive to provide exceptional customer service.

Join Our Team as a Call Center Agent - Customer Associate!
Our client is now recruiting for a Call Center Agent - Customer Associate for a remote position based in Saudi Arabia. As a vital member of the Customer Experience team, your role will be to provide excellent service for customer queries related to the company's services through the website and live chat.

Key Responsibilities:

• Answer inbound calls, emails, and respond to live chats efficiently.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Review customer accounts and transactions while resolving issues and providing detailed explanations of services.
• Strive to meet support metrics while delivering excellent customer service.

Skills and Requirements:

• University graduates.
• Previous customer service experience is a plus.
• Very good communication skills in English; native Arabic speaker highly desirable.
• Fluency in English (B1 profile).
• Ability to use computers and internet applications.
• Great verbal & written communication skills.
• Able to handle customer issues and solve problems quickly.
• Flexibility with rotational working hours/days is required.

Only applicants willing to work morning or evening shifts need apply. We are looking for driven team players who can work under pressure and strive to provide exceptional customer service.

Join Our Team as a Call Center Agent at Nextcare

Are you looking for an exciting opportunity in the customer service field? Nextcare is the leading Third Party Administrator (TPA) in the insurance industry within the GCC & MENA region. We are seeking a dedicated Call Center Agent to join our dynamic team.

Main Responsibilities:

• Respond to telephone inquiries about the company's services following standard scripts and procedures.
• Ensure calls are answered in a timely manner and handled effectively.
• Document all details of telephone conversations and actions taken.
• Guide and train junior Call Center Agents to maximize the quality of service.
• Build customer interest in our services and products.
• Maintain existing databases with updates on each customer status.

Minimum Requirements:

• Diploma Degree in Business Administration or higher.
• New graduates are welcome; experience in customer service or insurance is preferred.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint).
• Ability to manage physical demands of the role.

Become a part of a company that not only provides top-notch customer service but also promotes a culture of professional development.

Join Bupa Arabia as a Customer Service Specialist!
In this role, you will provide exceptional customer service and leverage your professional communication skills to assist our clients effectively.

Key Responsibilities:

• Provide accurate information about Bupa Arabia's network, products, and services to ensure customer satisfaction.
• Address and resolve customer complaints with minimal intervention from supervisors.
• Identify recurring issues and communicate them to appropriate teams for prompt corrective action.
• Utilize various systems for claims research, preauthorizations, and contract interpretation.

Required Skills:

• Experience in customer service or call centers.
• Strong analytical and problem-solving abilities.
• Capacity to handle multiple tasks in a fast-paced environment.
• Excellent follow-up and conflict-resolution skills.

Join us to deliver top-notch service and be part of a dedicated team at Bupa Arabia!

About HALA
HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

The Job in a Nutshell
The Call Center Quality Specialist is responsible for evaluating and monitoring agent performance, ensuring compliance with quality standards and identifying improvement areas to enhance service delivery.

What You Will Do

• Monitor and review agent calls, chats, and emails to assess quality and adherence to service standards.
• Provide feedback to agents based on quality assessments and identify training needs.
• Collaborate with Team Leaders and Training Supervisors to address gaps and improve performance.
• Develop and maintain quality scoring metrics and documentation.
• Generate reports on quality performance and suggest initiatives for improvement.

What Are We Looking For

• Saudi National
• Bachelor’s degree in Business Administration, or equivalent fields of studies
• 2+ years of experience in a quality assurance role, preferably within a Contact Center.
• Attention to detail and strong analytical skills.
• Familiarity with CRM and Contact Center software and quality monitoring tools.
• Languages: English and Arabic

What We Offer You

• Inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• Highly competitive compensation packages, including the potential for shares.
• Regular training and an annual learning stipend.
• Work with a talented team of over 30 nationalities across 7 countries.
• Autonomy, mentoring, and challenging goals.

Join us as we continue to support SMEs in their journey toward success and redefine the banking landscape with integrity and creativity.

Join Our Team as a Female Call Center & Tele Sales Representative!
At Sky Color Car, we're seeking a dedicated and skilled female professional to be a part of our dynamic customer service team. If you're passionate about sales and committed to providing excellent customer experiences, this role is for you!

Location: Al Khober, Dammam

Job Responsibilities:

• Manage inbound and outbound customer calls with professionalism.
• Promote and sell products/services to potential customers.
• Provide accurate information regarding our offerings and company policies.
• Achieve and exceed sales targets.
• Address customer complaints effectively.
• Maintain high customer satisfaction levels.
• Document customer interactions accurately.
• Follow up on sales leads.

Requirements:

• Must be a Saudi national (female).
• Minimum of 2 years of experience in a call center, customer service, or tele sales role.
• Proven track record of achieving sales targets.
• Native proficiency in Arabic; fluency in English is a plus.
• Strong communication, negotiation, and interpersonal skills.
• Able to work in a fast-paced environment.
• Proficient in computer use and call center software.
• Positive, self-motivated, and customer-focused.

What We Offer:

• Competitive salary with performance-based incentives.
• Opportunities for career growth.
• A supportive and inclusive work environment.

Join Almana Hospitals as a Call Center Agent!
We are looking for a dedicated Call Center Agent to become a vital part of our team in Al Khobar. At Almana Hospitals, you will be part of a dynamic and innovative environment committed to providing high-quality healthcare services since 1949.

Responsibilities:
- Handle incoming calls and provide assistance to patients and clients.
- Offer information regarding our services and help with inquiries.
- Collaborate with various departments to ensure exceptional patient care.

Qualifications:

• Bachelor/Diploma Degree.
• Good command of English.
• Flexible working hours (choices include 8am-5pm, 11am-8pm, or a split shift 8am-1pm/4pm-8pm).

Join us to make a difference in the healthcare industry!

Join Accor as a Reservation Agent and Elevate Your Career!
At Sofitel Shahd Al Madinah, we seek a dedicated Reservation Agent to manage booking inquiries and enhance guest experiences. As part of our luxury and lifestyle brand, you will be integral to providing top-notch customer service.

Key Responsibilities:

• Handle booking inquiries via phone, ensuring prompt and courteous responses.
• Answer all calls within three rings using the specified hotel greeting.
• Promote hotel facilities and maximize sales through expert product knowledge.
• Assist in the Front Office, particularly during busy check-in/check-out periods.
• Efficiently manage guest complaints and inquiries, keeping management informed.

Qualifications:

• Experience in reservations or customer service, preferably in the hotel industry.
• Strong computer skills, particularly in Microsoft Office and OPERA Cloud.
• Fluency in English required; knowledge of additional languages is a plus.
• Demonstrated ability to provide efficient service with upselling skills.

About Sofitel Shahd Al Madinah:
Located steps from the Al-Masjid an-Nabawi, our hotel offers exquisite luxury with 469 keys, upscale dining, and exceptional service. Join us in fostering a welcoming environment that values diversity and promotes the development of all employees.

Join Our Team as a Call Center Agent!
At 2P Perfect Presentation, we are seeking a highly motivated and customer-oriented Call Center Agent to join our team in Makkah, Saudi Arabia. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.

Key Responsibilities:

• Answer inbound calls and respond to customer inquiries professionally and courteously.
• Provide accurate and timely information to customers while ensuring high levels of satisfaction.
• Resolve customer complaints by investigating problems, developing solutions, and taking appropriate actions.
• Follow up with customers on unresolved issues to ensure satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members and departments to resolve customer issues effectively.
• Upsell products and services when appropriate.
• Stay updated on product knowledge and company policies for accurate customer information.
• Adhere to call center scripts and guidelines to ensure quality service.
• Meet or exceed call center performance metrics.

Requirements:

• Previous experience in a call center or customer service role is preferred.
• Excellent verbal and written communication skills in one of the following languages: Turkish, French, Malay, Urdu, Japanese, Chinese, Spanish.
• Strong problem-solving abilities and decision-making skills.
• Able to work in a fast-paced environment with strong attention to detail.
• Ability to multitask and prioritize effectively.
• Positive and professional attitude.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Familiarity with call center software and computer applications.
• Strong knowledge of customer service principles.

Join us at 2P Perfect Presentation and be a part of our commitment to delivering exceptional customer service in the ICT industry!

Join Our Team as a Call Center Agent!
At 2P Perfect Presentation, we are seeking a highly motivated and customer-oriented Call Center Agent to join our team in Makkah, Saudi Arabia. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.

Key Responsibilities:

• Answer inbound calls and respond to customer inquiries professionally and courteously.
• Provide accurate and timely information to customers while ensuring high levels of satisfaction.
• Resolve customer complaints by investigating problems, developing solutions, and taking appropriate actions.
• Follow up with customers on unresolved issues to ensure satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members and departments to resolve customer issues effectively.
• Upsell products and services when appropriate.
• Stay updated on product knowledge and company policies for accurate customer information.
• Adhere to call center scripts and guidelines to ensure quality service.
• Meet or exceed call center performance metrics.

Requirements:

• Previous experience in a call center or customer service role is preferred.
• Excellent verbal and written communication skills in one of the following languages: Turkish, French, Malay, Urdu, Japanese, Chinese, Spanish.
• Strong problem-solving abilities and decision-making skills.
• Able to work in a fast-paced environment with strong attention to detail.
• Ability to multitask and prioritize effectively.
• Positive and professional attitude.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Familiarity with call center software and computer applications.
• Strong knowledge of customer service principles.

Join us at 2P Perfect Presentation and be a part of our commitment to delivering exceptional customer service in the ICT industry!

Join United Motors Group as a Call Center Agent!
We are looking for enthusiastic individuals to provide top-notch customer service and support. In this role, you will:

• Answer inbound calls and assist customers with specific inquiries.
• Perform outbound calls for appointments, telemarketing, and surveys.
• Build customer interest in our services and products.
• Provide personalized customer service at the highest level.
• Update and maintain customer databases and systems.
• Assist in updating IVR recordings as needed.
• Carry out other duties as assigned.

What We’re Looking For:
Your skills and experience are crucial to our success:

• Basic computer knowledge and technological skills.
• Excellent verbal and written communication skills.
• The ability to manage difficult customer situations.
• Dependability and punctuality.
• Strong judgment and problem-solving abilities.
• A team player with a pleasant demeanor.

We value attention to detail and quality management. If you're ready to take on an exciting role with growth opportunities at a leading automotive company, apply now!

We are looking for a (Supervisor) call center in Riyadh.

Join Our Team as a Senior Associate – Call Center!

At Bupa Arabia, we are committed to delivering exceptional customer service. As a Senior Associate in our Call Center, you will play a critical role in supporting our customers by providing high-quality service and professional communication. Your ability to maintain thorough knowledge of all departments and Bupa Arabia's network will enable you to assist customers with confidence.

Key Responsibilities:
- Provide accurate information regarding networks, treatments, and paperwork requirements.
- Identify and report recurring issues to allow for prompt corrective actions.
- Use and interpret multiple systems for preauthorizations, claims research, and provider network status.
- Understand client and provider contracts in handling calls effectively.
- Ensure customer satisfaction and continuously improve service delivery.
- Resolve complaints with minimal supervisor intervention.

Required Skills:
- Experience in Customer Service or Call Center environments.
- Proficiency in using personal computers and navigating software applications.
- Ability to multitask in a fast-paced environment and work well under stress.
- Strong problem-solving skills and the ability to handle conflict professionally.
- Excellent follow-up skills and a commitment to customer satisfaction.

Join Our Team as a Senior Associate – Call Center!

At Bupa Arabia, we are committed to delivering exceptional customer service. As a Senior Associate in our Call Center, you will play a critical role in supporting our customers by providing high-quality service and professional communication. Your ability to maintain thorough knowledge of all departments and Bupa Arabia's network will enable you to assist customers with confidence.

Key Responsibilities:
- Provide accurate information regarding networks, treatments, and paperwork requirements.
- Identify and report recurring issues to allow for prompt corrective actions.
- Use and interpret multiple systems for preauthorizations, claims research, and provider network status.
- Understand client and provider contracts in handling calls effectively.
- Ensure customer satisfaction and continuously improve service delivery.
- Resolve complaints with minimal supervisor intervention.

Required Skills:
- Experience in Customer Service or Call Center environments.
- Proficiency in using personal computers and navigating software applications.
- Ability to multitask in a fast-paced environment and work well under stress.
- Strong problem-solving skills and the ability to handle conflict professionally.
- Excellent follow-up skills and a commitment to customer satisfaction.

A customer service employee is required to work within the team of Asas Al-Injaz recruitment company. Experience in the field of recruitment is preferred or experience in the field of customer service.

Education: Bachelor of Business Administration or related. Skills: Proficient in using computers. English language. Cooperation. Communication with clients. Organization and follow-up. Problem-solving. Attention to detail and precision. Report preparation. Politeness in conversation. Professional courses and certificates: Customer service skills - Personal skills development (communication - problem-solving). General job description: Opening accounts for clients, updating client information, responding to client inquiries, welcoming clients and explaining the company's services, marketing the company's services and attracting new clients, archiving client files. Job responsibilities: 1- Welcoming company clients and explaining the company's services. 2- Responding to client inquiries while the client is in the company or via phone, email, or social media platforms. 3- Opening accounts for clients at all company branches. 4- Regularly updating client information and communicating with clients to complete data updates. 5- Reviewing client data and completing any deficiencies in account openings. 6- Archiving client files and organizing the archive for easy access. 7- Marketing the company's services and attracting new clients. 8- Verifying client data for account openings. 9- Preparing periodic reports on customer service, new accounts, and closed accounts. 10 - Performing any other tasks related to their job responsibilities that may be required.