Full-time Call center agent Jobs in Saudi Arabia

- Responding to customer inquiries

- Exploring and resolving customer issues and complaints, negotiating direct problem solutions, escalating more complex issues to the complaints officer, and coordinating with the sales department, technical department, or other departments

- Providing information about the company's offerings

- Providing proactive assistance to customers

- Building and developing the knowledge base

- Processing transactions and requests

- Requesting customer feedback

- Analyzing customer opinions

- Handling administrative tasks

- Tracking customer service metrics

Customer service representative is required to work in the center to respond to customer inquiries and provide effective solutions to their problems with professionalism and expertise. The candidate must have a clear voice, sound Arabic language skills, excellent English language skills, and the ability to communicate effectively with customers, in addition to proficiency in computer use and dealing with customer service programs. The main tasks include:

• Receiving telephone calls and responding to customer inquiries

• Recording and documenting customer complaints in the system

• Following up on customer requests until they are resolved completely

• Achieving the required performance indicators in terms of the number of calls and service quality

• Working within a shift system

• Contributing to improving the customer experience and providing suggestions for service development

Customer service representative of Saudi nationality is required to work in a call center for a leading company, possessing excellent communication skills and the ability to interact with customers professionally. The candidate must have at least a high school diploma, with proficiency in Arabic and a good command of English, as well as computer skills.

Main tasks:

• Receiving customer inquiries and responding to them (via phone - WhatsApp - Instagram - Twitter - Snapchat - email - website...)

• Recording and documenting customer complaints and following up until resolved

• Providing accurate information about products and services

• Effectively and quickly addressing and resolving issues

• Achieving the required performance indicators

• Participating in improving the quality of service provided to customers

General Description:

We are looking for an enthusiastic customer service representative with excellent communication skills to join our brand team.

Main Tasks and Responsibilities:

• Responding to customer calls, emails, and inquiries through various communication channels (phone, email, social media, etc.).
• Handling customer complaints and providing quick and effective solutions to ensure their satisfaction.
• Guiding customers and providing accurate information about products and services.
• Scheduling appointments and following up on orders according to company procedures.
• Documenting customer interactions and updating their records in the database.
• Collaborating with other departments flexibly.
• Adhering to customer service standards and achieving specified performance goals.
• Submitting daily and monthly reports

Required Skills and Qualifications:

• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills in both Arabic and English.
• Problem-solving skills and the ability to handle customers under pressure.
• Proficiency in using computers, Microsoft Office programs, and Customer Relationship Management (CRM) systems.
• Politeness, patience, and a collaborative spirit.

*The applicant must be fully available for work and not be a student at any educational stage*

•Working hours: from 5 PM to 1 AM (8 hours daily).

‏•Vacation: two days a week.

‏Job Responsibilities:

‏1.Receiving customer calls and responding to their inquiries and solving their problems.

‏2.Responding to customers via WhatsApp and dealing with their inquiries effectively.

‏3.Submitting daily reports to management on work progress.

‏4.Following up on orders and ensuring they are executed as required.

‏Requirements:

‏•Excellent communication skills.

‏•Ability to handle customers and solve problems efficiently.

‏•Proficiency in using computers and communication programs.

‏•Commitment to evening working hours.

Benefits:

1- Health insurance for the employee.

2- Attractive salaries.

3- Promotions.

4- Two days off per week.