Business Manager Jobs in Jeddah

About the Role

Converge is seeking a Demand Planning Manager to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is integral to supporting the operations of a large regional conglomerate. The primary focus of this role is to lead forecasting and demand planning activities across the entire business, ensuring accurate demand forecasts that align supply and commercial plans, and maintaining optimal inventory levels to support business operations effectively.

Key Responsibilities

• Develop and refine accurate demand forecasts for all business units.
• Align supply chain plans with commercial strategies and sales forecasts.
• Ensure optimal inventory levels are maintained to meet business demands without excess.
• Collaborate with sales, supply chain, and finance departments to improve forecast accuracy and drive operational efficiency.
• Analyze market trends and their potential impact on demand.
• Manage and optimize the use of demand planning systems and tools.
• Support and contribute to end-to-end supply chain planning processes.
• Manage stakeholder expectations and maintain effective communication channels across departments.

Qualifications and Requirements

• Proven experience in demand planning, forecasting, or supply chain planning roles.
• Strong background and practical experience in Sales & Operations Planning (S&OP) processes.
• Demonstrated expertise in inventory management principles and practices.
• Experience working effectively with cross-functional teams, including sales, supply chain, and finance.
• Strong analytical skills with a proven ability to interpret data and drive improvements in forecast accuracy.
• Experience with planning systems and tools is considered an advantage.
• Excellent stakeholder management capabilities.
• Strong communication skills, both written and verbal.
• Only Saudi nationals will be considered for this role, in line with Saudi government regulations.

Required Skills

• Demand Planning
• Forecasting
• Supply Chain Planning
• S&OP Processes
• Inventory Management
• Cross-functional Team Collaboration
• Analytical Skills
• Planning Systems and Tools
• Stakeholder Management
• Communication Skills

Work Environment and Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires a minimum of 5-10 years of experience in demand planning or related fields. Collaboration with sales, supply chain, and finance teams is a key aspect of this role, necessitating strong cross-functional communication and teamwork.

About the Role

Saham Car Rental is looking for a Car Rental Branch Supervisor to join their team. This role aims for the effective management of car rental operations and supervision of branch performance. The position requires strong organizational skills, high efficiency in operations management, and the ability to lead teams to achieve goals.

Job Responsibilities

The Rental Branch Supervisor oversees car rental operations at the branch level, ensuring adherence to procedures and monitoring the daily workflow. The role includes managing and tracking open and closed contracts, and ensuring the completeness and accuracy of all documents. It also involves supervising collection operations and following up with customers regarding late payments or delayed vehicle returns, to ensure timely settlements. The role also includes supervising branch staff, ensuring their adherence to procedures, and monitoring drivers' adherence to schedules and service delivery.

Tasks also include conducting daily reviews of branches and centers, and ensuring the integrity of financial transactions. The supervisor monitors fleet readiness and maintenance, ensuring vehicles are in optimal operational condition. They also follow up on customer complaints and resolve them to enhance the customer experience. The supervisor ensures the branch operates in a clean and organized environment that meets the needs of rental operations. The role requires preparing operational reports and monitoring performance indicators for service delivery and continuous improvement initiatives, while ensuring compliance with branch policies and operating procedures for car rental services.

Qualifications and Basic Requirements

• Saudi Nationality.
• At least 3 years of experience in car rental or related automotive operations.
• Good understanding of car rental operating and maintenance systems.
• Leadership and management skills, with the ability to manage a branch.
• High skills in follow-up, analysis, and report preparation.
• Ability to use computers and operating systems efficiently.

Required Skills

• Car Rental Branch Management.
• Supervision.
• Operations Management.
• Customer Service.
• Team Management.
• Financial Management.
• Performance Monitoring.
• Regulatory Compliance.
• Report Preparation.
• Problem Solving.
• Leadership.
• Communication.

Work Details and Locations

The type of work is full-time. The required experience ranges between 2-5 years. Opportunities are located in the Riyadh region, with specific opportunities in the cities of Riyadh and Jeddah.

About the Role

Tractebel, part of the ENGIE Group, is seeking a Program Director - Civil Engineering to join its Infrastructure department. This role involves leading and overseeing complex civil engineering and infrastructure programs. The position is focused on driving strategic program delivery, ensuring operational excellence, managing multidisciplinary teams, and developing sustainable infrastructure solutions.

Key Responsibilities

• Develop and execute the program’s strategic vision, goals, and objectives in alignment with the company’s business strategy.
• Lead and manage multidisciplinary engineering and project teams to ensure the successful delivery of infrastructure projects.
• Oversee the planning, design, and implementation of civil engineering initiatives, ensuring compliance with quality, budget, and schedule requirements.
• Collaborate with internal and external stakeholders to assess project risks and implement effective mitigation strategies.
• Build and maintain strong relationships with clients, regulatory authorities, consultants, and key stakeholders.
• Monitor program performance through defined KPIs, milestones, and reporting mechanisms to ensure project success.
• Identify opportunities for business growth, market expansion, and diversification within the civil engineering and infrastructure sector.

Qualifications and Requirements

• Bachelor's degree in Civil Engineering or a related field.
• Master's degree or professional certifications in Project Management are preferred.
• Minimum of 15 years of experience in senior leadership roles within the civil engineering and infrastructure industry.
• Extensive experience in program management and large-scale infrastructure project delivery.
• Strong technical expertise in infrastructure projects including bridges, tunnels, roads, stormwater drainage systems, rainwater channels, and city development programs.
• Experience working with well-known consulting firms or government authorities.
• Strong knowledge of civil engineering principles, construction methodologies, and project management best practices.
• Proven experience in strategic planning, budget management, and business development.
• Proficiency in project management tools, reporting systems, and data analysis software.
• PMP certification or equivalent project management certification is preferred.
• Professional proficiency in English is required.
• Arabic language skills are preferred.

Required Skills

• Strategic thinking and decision-making capabilities.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to lead multidisciplinary teams in complex project environments.
• Strong analytical and problem-solving abilities.
• High level of organization and ability to manage multiple priorities simultaneously.
• Commitment to safety, sustainability, and continuous improvement.
• Ability to build long-term client relationships and drive business growth.
• Proficiency in project management tools, reporting systems, and data analysis software.

Work Environment and Location

This is a contract position based in Riyadh and Jeddah, Saudi Arabia. Tractebel fosters a flexible and collaborative work environment that values diversity, sustainability, ethics, and safety. The company offers opportunities for professional development within the ENGIE Group.

About the Role

Chestertons MENA is expanding its Building Consultancy & Project Management team and is seeking a highly experienced Senior Cost Control Manager to join their dynamic operations in Saudi Arabia. This role is crucial for ensuring the financial success and strategic alignment of various construction projects within the Kingdom. The Senior Cost Control Manager will play a pivotal role in managing project finances from inception through to completion, providing expert financial guidance and robust cost control measures. This position offers a challenging and rewarding opportunity for a seasoned professional looking to make a significant impact in the Saudi Arabian construction market.

Key Responsibilities

• Prepare preliminary budgets, cost plans, benchmark studies, and financial feasibility evaluations during the early stages of projects.
• Develop comprehensive project budgets considering market conditions, contractor pricing trends, procurement strategies, and construction methodologies.
• Review design developments and assess their financial implications on overall project budgets and delivery strategies.
• Develop and maintain detailed project cost reports, cash flow forecasts, cost trackers, and commercial reporting systems across multiple projects.
• Monitor project expenditures, commitments, variations, claims, and forecast final project costs against approved budgets.
• Support tendering activities, including Bill of Quantities (BOQ) reviews, commercial comparisons, tender analysis, and contractor evaluations.
• Challenge unrealistic consultant estimates and provide commercially grounded recommendations to management teams.
• Proactively identify cost risks and support value engineering initiatives without compromising project quality or operational objectives.
• Benchmark project costs against comparable hospitality, fit-out, and mixed-use developments within the Saudi market.
• Coordinate with Design Managers, Project Managers, planners, consultants, contractors, and procurement teams to ensure alignment between scope, cost, and program.
• Prepare executive-level financial reports, dashboards, and cost summaries for management and Board presentations.
• Review contractor payment applications, variation submissions, and commercial proposals.
• Support the establishment of cost control procedures, governance systems, and reporting standards across all projects.
• Support project close-out activities, including final account reviews, commercial reconciliation, and final cost reporting.

Qualifications and Experience

• Bachelor's Degree in Civil Engineering, Construction Management, Architecture, Commercial Management, or a related field.
• A relevant degree or qualification in Quantity Surveying.
• Approximately 10 to 18 years of experience in cost management, commercial management, project controls, or construction financial management roles.
• Proven experience in hospitality, fit-out, commercial, mixed-use, or high-end construction projects.
• Strong knowledge of Saudi construction market pricing, contractor costing structures, procurement methods, and commercial practices.
• A solid understanding of budgeting, cost forecasting, BOQs, tendering, procurement, variations, and commercial reporting.
• Good understanding of construction methodologies, fit-out systems, MEP coordination, and project delivery processes.
• Experience reviewing Issued For Construction (IFC) packages, tender documentation, contracts, and project specifications.
• Experience working in fast-track project environments with multiple concurrent projects.
• GCC experience is preferred.

Required Skills and Competencies

• Cost Control and Budgeting
• Cost Planning and Financial Feasibility
• Cost Forecasting and Cashflow Forecasting
• Commercial Reporting and Cost Tracking
• Tendering Activities, BOQ Reviews, Tender Analysis, and Contractor Evaluations
• Value Engineering and Cost Risk Identification
• Benchmarking
• Project Management principles
• Financial Reporting and Presentation Skills
• Proficiency in Cost Management Systems and Microsoft Excel
• In-depth knowledge of Saudi Construction Market Pricing, Procurement Methods, and Commercial Practices
• Understanding of Construction Methodologies, Fit-out Systems, MEP Coordination, and Project Delivery Processes
• Experience reviewing IFC Packages, Tender Documentation, Contracts, and Project Specifications
• Strong Analytical Capabilities
• Client-Side, PMC, or Multi-Project Management Experience
• Strong Coordination and Communication Skills
• Detail-Oriented Approach

Work Location and Type

This is a full-time position based in Saudi Arabia, with project involvement across the Makkah region, including cities such as Jeddah, Makkah, and Riyadh. The role requires strong coordination skills between technical, commercial, procurement, and operational stakeholders, and comfort operating in client-side, PMC, or multi-project management environments. The ideal candidate will be a commercially strong professional with a deep understanding of real market pricing and construction delivery dynamics, capable of providing realistic budget visibility and strategic financial recommendations.

About the Role

Alpha Leadership Co. is partnering with a leading Fast-Moving Consumer Goods (FMCG) organization to recruit a strategic and operational Vice President of Supply Chain. This executive leadership role, based in Jeddah, Makkah Province, Saudi Arabia, will be instrumental in driving and transforming end-to-end supply chain operations within a large-scale, fast-paced business environment. The successful candidate will oversee the entire spectrum of supply chain functions, ensuring operational excellence, cost optimization, and service efficiency across the organization.

Role Responsibilities

• Lead the development and execution of the comprehensive supply chain strategy, encompassing procurement, demand planning, warehousing, logistics, and distribution.
• Drive significant operational efficiencies, enhance service levels, and implement cost improvement initiatives across the entire supply chain network.
• Develop and implement scalable supply chain processes that are strategically aligned with the company's growth objectives.
• Oversee Sales and Operations Planning (S&OP), demand forecasting, inventory optimization strategies, and supplier performance management.
• Lead and manage large-scale logistics and distribution operations across multiple regions and locations.
• Build and nurture strategic relationships with key suppliers, distributors, and third-party logistics providers.
• Spearhead digital transformation, automation efforts, and enhancements to Enterprise Resource Planning (ERP) and other critical supply chain systems.
• Ensure strict compliance with all relevant regulatory, quality, and safety standards.
• Lead, mentor, and develop high-performing supply chain teams, fostering a culture of continuous improvement and professional growth.

Qualifications and Requirements

• Minimum of 15 years of leadership experience in supply chain management, with a significant focus within the FMCG sector.
• Proven track record of successfully managing large-scale supply chain operations in complex, high-volume environments.
• Strong expertise in all facets of the supply chain, including planning, procurement, logistics, warehousing, and distribution.
• Demonstrated success in leading supply chain transformation, process optimization, and achieving operational excellence.
• Experience in leading diverse, multi-functional, and multi-cultural teams.
• Possess strong business acumen and exceptional stakeholder management skills.
• Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related field is required; an MBA is preferred.

Core Competencies

• Supply Chain Management
• Procurement
• Demand Planning
• Logistics
• Warehousing
• Inventory Management
• Distribution
• Supply Chain Transformation
• Operational Excellence
• Cost Optimization
• Service Efficiency
• Sales and Operations Planning (S&OP)
• Demand Forecasting
• Supplier Performance Management
• Digital Transformation
• Automation
• Enterprise Resource Planning (ERP) Systems
• Regulatory Compliance
• Quality Standards
• Safety Standards
• Leadership
• Mentoring
• Team Development
• Stakeholder Management
• Business Acumen

Work Environment and Location

This is a full-time role requiring over 10 years of experience in supply chain management. Candidates should ideally have prior experience in large multinational or regional FMCG organizations, along with familiarity with ERP systems and advanced supply chain planning systems. The work location is Jeddah, Makkah Province, Saudi Arabia.

About the Role

Kuehne+Nagel, a global leader in logistics, is seeking a National Customs Manager to join its Freight Forwarding team in Jiddah, Makkah, Saudi Arabia. This role is responsible for developing and leading a competitive, reliable, and innovative standalone customs product within the country. The objective is to establish Kuehne+Nagel as a market-leading provider of highly digitized and compliant customs brokerage solutions in the region. This position involves creating a compelling value proposition for Kuehne+Nagel's customs offering, driving new business acquisition, and managing full Profit & Loss (P&L) ownership to ensure profitable growth.

This is an opportunity to shape and lead a high-impact product, driving growth and influencing strategy. The role offers significant exposure to senior leadership and cross-functional collaboration with international teams, focusing on digital transformation in customs.

Key Responsibilities

• Develop and implement a comprehensive business development strategy to grow standalone customs revenues and secure new business.
• Identify and pursue new business opportunities in collaboration with Sales teams and through independent initiatives.
• Analyze the customs brokerage market to define strategic approaches based on evolving customer needs, industry trends, and target segments.
• Drive the development, strategic positioning, and continuous improvement of the standalone customs product to ensure market competitiveness.
• Define and execute a go-to-market approach and value proposition for the customs offering.
• Enhance digital connectivity with customers, partners, and customs authorities through automation and integration solutions.
• Build and maintain long-term relationships with key clients, serving as the primary point of contact across relevant business lines.
• Contribute to national strategy formulation, governance, and decision-making processes, ensuring alignment with business objectives.

Qualifications and Requirements

• A degree in Logistics, Supply Chain, Business Administration, or a closely related field.
• More than 10 years of experience in customs brokerage, international trade, or the broader logistics industry.
• A proven track record in business development and managing complex customer relationships.
• A solid understanding of customs regulations, compliance requirements, and cross-border trade processes.
• A strong commercial mindset with demonstrated experience in driving revenue growth and managing P&L effectively.
• The ability to develop and execute strategic initiatives within a dynamic business environment.
• Exceptional stakeholder management and communication skills, with the ability to engage effectively at all levels.
• Fluent in English. Proficiency in Arabic is a strong advantage, and knowledge of additional languages is considered a plus.

Required Skills

• Business Development
• Customer Relationship Management
• Customs Regulations and Compliance
• Cross-border Processes
• Commercial Acumen
• Revenue Growth Strategies
• P&L Management
• Strategic Initiative Development and Execution
• Stakeholder Management
• Communication Skills
• Logistics and Supply Chain Management
• Business Administration
• Customs Brokerage Expertise
• International Trade Knowledge

Work Information

This is a full-time position located in Jeddah, Makkah, Saudi Arabia. The role requires over 10 years of relevant experience.

About the Fleet Supervisor Role

Ninja is seeking a proactive and detail-oriented Fleet Supervisor to join our team in Jiddah, Makkah, Saudi Arabia. This full-time position is crucial for overseeing daily fleet operations, ensuring maximum vehicle availability, safety, compliance, and cost efficiency. The ideal candidate will possess a strong background in managing transportation fleets, vehicle maintenance, driver performance, and operational reporting within a dynamic logistics or supply chain environment. As a Fleet Supervisor, you will play a pivotal role in maintaining the smooth and effective functioning of our fleet, directly contributing to our operational success and service delivery standards.

Key Responsibilities

• Supervise daily fleet operations to ensure maximum vehicle availability and operational efficiency.
• Manage vehicle allocation and driver assignments based on business and delivery requirements.
• Monitor fleet utilization and identify opportunities to improve productivity and reduce downtime.
• Coordinate preventive and corrective vehicle maintenance activities with workshops and service providers.
• Ensure all vehicles maintain valid registrations, insurance, inspections, and regulatory documentation.
• Track fuel consumption, maintenance expenses, and other fleet-related costs while supporting cost optimization initiatives.
• Monitor vehicle condition and ensure all safety standards and company policies are consistently followed.
• Investigate vehicle accidents, damages, traffic violations, and operational incidents, and implement corrective actions when required.
• Supervise driver performance, attendance, compliance, and adherence to safety procedures.
• Support driver onboarding, training, and performance improvement programs.
• Coordinate with Operations, Warehouse, Procurement, Finance, and external vendors to ensure smooth fleet operations.
• Prepare and maintain accurate fleet records, reports, and operational documentation.
• Generate regular fleet performance reports and KPIs for management review.
• Identify process improvement opportunities and implement solutions to enhance efficiency, service levels, and fleet performance.
• Support fleet expansion, optimization, and continuous improvement projects.

Qualifications and Experience

• Bachelor's degree in Logistics, Supply Chain, Business Administration, Transportation, or a related field.
• 3-5 years of experience in Fleet Operations, Transportation, Logistics, or Supply Chain.
• Minimum 2 years of supervisory experience.
• Experience managing commercial vehicles, vans, trucks, or distribution fleets.

Required Skills and Knowledge

• Strong knowledge of fleet management and transportation operations.
• Experience in vehicle maintenance management and compliance.
• Knowledge of cost control, route planning, and vendor management.
• Strong reporting, analytical, and problem-solving skills.
• Proficiency in Microsoft Excel and reporting tools.
• Strong communication and team coordination skills.
• Ability to work in a fast-paced operational environment.

Work Environment and Details

This is a full-time position based in Jiddah, Makkah, Saudi Arabia. The role requires the ability to work effectively within a dynamic operational setting.

About the Role

Procter & Gamble, a global leader in Fast Moving Consumer Goods (FMCG) with well-known brands, is seeking a dedicated Executive Assistant to join its team in Jeddah, Saudi Arabia. This full-time position, based at the Jiddah Jameel Square Office, offers an opportunity to provide comprehensive administrative and office support to meet business objectives. The role requires agility to adapt to varying schedules and situations, and a commitment to improving processes.

Key Responsibilities

• Provide advanced administrative, technical, and project management support to a Senior Executive and their leadership team.
• Act as a strategic business partner, serving as a trusted confidante, liaison, and executive stand-in, offering guidance and input on company and business affairs.
• Build and maintain crucial relationships essential for the success of the Executive and the organization.
• Represent the Company and the Executive's office professionally to both internal stakeholders and external visitors.
• Manage office operations efficiently, leveraging expertise in technical tools and software applications.
• Coordinate travel arrangements and global business meetings seamlessly.
• Handle sensitive information with the utmost professionalism and discretion.

Qualifications and Experience

• 3-5 years of relevant work experience in an executive support or similar role.
• Fluency in both Arabic and English, both written and spoken.
• Exceptional attention to detail to ensure accuracy in all tasks.
• Strong organizational and follow-through skills to manage multiple priorities effectively.

Required Skills and Proficiencies

• Proficiency in office management principles and practices.
• Expertise in utilizing various technical tools and software applications.
• Advanced skills in Microsoft Outlook, Microsoft Teams, Excel, and PowerPoint.
• Experience with collaboration technologies.
• Proven ability to coordinate travel logistics.
• Capability to coordinate global business meetings.

Work Context

This is a full-time position located in Jeddah, Makkah, Saudi Arabia. The role is classified under Experienced Professionals.

About the Quantity Surveyor Role

WSP in the Middle East is seeking an experienced Quantity Surveyor to join their supervision consultancy team. This full-time position is integral to a large-scale infrastructure development project located approximately 100 km north of Jeddah, within the Makkah region of Saudi Arabia. The role is critical for ensuring the project's financial and contractual compliance through meticulous cost control, accurate measurement of completed works, and comprehensive contract administration.

Key Responsibilities

• Review and verify contractor interim payment applications against actual work progress.
• Measure and evaluate quantities of completed works in accordance with project drawings and specifications.
• Proactively monitor and control project costs, including the management of variations.
• Review and assess variation orders, claims, and change requests submitted by contractors.
• Maintain comprehensive and accurate records of quantities, measurements, and payment certifications.
• Provide support in cost analysis, budgeting, and financial reporting for the project.
• Ensure strict adherence to contract conditions and project commercial procedures.
• Assist the project team in contract administration and commercial management.
• Monitor works related to road networks and multi-utility infrastructure, including potable water, firefighting, gas distribution, stormwater drainage, sanitary sewage, power distribution (MV & LV), street lighting, telecom infrastructure, and irrigation/landscape works.
• Coordinate with Resident Engineers, the planning team, and contractors for accurate progress measurement and cost tracking.

Qualifications and Experience

• A Bachelor's Degree in Civil Engineering, Quantity Surveying, or a closely related discipline.
• A minimum of 10 years of progressive experience in quantity surveying, specifically within infrastructure projects.
• Demonstrated strong experience in managing quantity surveying aspects of roads and multi-utility infrastructure projects.
• Previous experience working with engineering consultancy firms in a project supervision capacity is essential.
• A solid understanding of measurement methods, cost control principles, and contract administration practices.
• Familiarity with FIDIC contracts and standard commercial procedures is required.

Required Skills

• Quantity Surveying
• Cost Control
• Measurement of Works
• Contract Administration
• FIDIC Contracts
• Commercial Procedures
• Cost Analysis
• Budgeting
• Financial Reporting
• Expertise in Road Networks and Multi-Utility Infrastructure (Potable Water, Firefighting, Gas Distribution, Stormwater Drainage, Sanitary Sewage, Power Distribution (MV & LV), Street Lighting, Telecom Infrastructure, Irrigation and Landscape Works).
• Analytical Skills
• Negotiation Skills
• Reporting Skills

Project Context and Work Type

This is a full-time position contributing to significant infrastructure development within Saudi Arabia. The project site is located approximately 100 km north of Jeddah, in the Makkah region. The successful candidate will be part of a dynamic team dedicated to delivering complex projects.

About the Role

M Square Agency is seeking a Sales Specialist to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position involves identifying new business opportunities, cultivating client relationships, and meeting sales targets. The role requires a motivated and results-oriented individual to contribute to business growth within a dynamic work environment, with the flexibility for some remote tasks.

Key Responsibilities

• Identify and pursue new business opportunities within the target market.
• Build and maintain strong, long-lasting relationships with clients.
• Achieve and exceed established sales targets.
• Conduct comprehensive market research to understand industry trends and client needs.
• Develop and present tailored solutions and proposals to clients.
• Negotiate contract terms and conditions effectively.
• Provide consistent and high-quality customer support post-sale.
• Collaborate closely with the marketing team to align sales and marketing strategies.
• Work in tandem with the account management team to ensure client satisfaction and retention.

Qualifications and Requirements

• Strong communication and customer service skills, with a proven ability to build and maintain relationships effectively.
• Demonstrated ability to deliver engaging training sessions.
• Proficiency in developing and implementing effective sales strategies.
• A proactive approach to problem-solving and a goal-oriented mindset.
• Strong organizational and time-management abilities.

Skills Profile

• Sales
• Sales Management
• Customer Service
• Communication
• Training
• Sales Strategies Development
• Problem-solving
• Organizational skills
• Time-management
• Digital Marketing
• Social Media Platforms

Additional Information

This is a full-time position based in Jeddah, Makkah, Saudi Arabia, with the possibility of remote work for certain tasks. The ideal candidate will have 0-1 years of experience in a sales-related role. A Bachelor's degree in Business, Marketing, or a related field is preferred. Familiarity with digital marketing and social media platforms is considered a plus.

About the Role

******* is seeking a Head of Customer Experience to establish and lead the company's Customer Experience (CX) function. This foundational leadership role is responsible for the entire customer experience operation. The Head of CX will define service standards, build and manage the CX team, implement essential tools and workflows, and ensure both buyers and vendors receive a consistently high-quality service experience.

The ideal candidate will have a proven track record of successfully building CX functions, designing service frameworks, and leading teams in fast-paced, platform-driven environments. This role is crucial for shaping *******'s customer-centric approach.

Key Responsibilities

• Build and lead *******'s Customer Experience function end-to-end, including processes, policies, workflows, tools, and team structure.
• Define and enforce the overall CX vision, service standards, brand tone, and comprehensive service playbooks.
• Design and continuously improve customer journey maps for buyers and vendors across all touchpoints, from pre-purchase through post-purchase, including returns and complaint resolution.
• Set up and manage helpdesk, ticketing, and multichannel support tools for efficient customer interaction.
• Establish and manage the CX operations framework, including Service Level Agreements (SLAs), escalation matrices, quality assurance programs, knowledge base development, and performance reporting.
• Lead, coach, and scale the CX team, fostering a strong customer-first culture.
• Implement and optimize CX systems and platforms, such as Zendesk, Freshdesk, HubSpot Service Hub, or equivalent solutions.
• Own and track key CX performance metrics and insights, including Customer Satisfaction (CSAT), Net Promoter Score (NPS), Vendor Satisfaction (VSAT), response and resolution times, and ticket quality. Conduct root cause analysis and provide weekly performance reports.
• Drive continuous improvement initiatives to reduce customer friction, enhance operational efficiency, and elevate overall customer satisfaction.
• Collaborate cross-functionally with Product, Tech, Vendor Management, and Marketing teams to resolve complex issues and improve customer outcomes.
• Develop a comprehensive self-service FAQ and knowledge base to reduce repetitive customer queries.
• Support the development of AI-enabled and agentic CX experiences aligned with *******'s marketplace vision.

Qualifications and Requirements

• 7-10 years of experience in customer support operations, customer experience, CX transformation, or service excellence roles.
• Demonstrated experience in building or scaling CX functions, preferably within startups, e-commerce platforms, marketplaces, or fast-growing environments.
• Strong experience in designing customer journeys, SLAs, escalation frameworks, QA programs, and operational processes.
• Hands-on experience with CX/helpdesk platforms such as Zendesk, Freshdesk, or HubSpot Service Hub, or similar systems.
• A strong analytical mindset with proven experience using CSAT, NPS, ticket analytics, and operational KPIs to inform decisions and drive resolutions.
• Proven leadership experience in managing teams, developing talent, and driving accountability.
• Excellent communication and stakeholder management skills, with fluency in both Arabic and English (spoken and written).
• Experience working within startups, e-commerce, marketplaces, or digital consumer businesses is strongly preferred.
• Experience with AI-assisted customer operations, automation, or omnichannel CX environments is considered a plus.

Required Skills

• Customer Experience
• CX Transformation
• Service Excellence
• Customer Journeys
• SLAs (Service Level Agreements)
• Escalation Frameworks
• QA Programs (Quality Assurance)
• Operational Processes
• CX/Helpdesk Platforms (*, Zendesk, Freshdesk, HubSpot Service Hub)
• CSAT (Customer Satisfaction)
• NPS (Net Promoter Score)
• Ticket Analytics
• Operational KPIs (Key Performance Indicators)
• Leadership
• Talent Development
• Accountability
• Communication
• Stakeholder Management
• Startup Environments
• E-commerce
• Marketplaces
• Digital Consumer Businesses
• AI-assisted Customer Operations
• Automation
• Omnichannel CX

Work Environment and Location

This is a full-time position for the Head of Customer Experience at *******, located in Jeddah, Makkah, Saudi Arabia. The role requires 5-10 years of experience.

• Monitor new shipments and manage shipment operations.
• Track and ensure timely arrival of goods.
• Coordinate with various teams and stakeholders for operational improvements.
• Document and track shipments, ensuring real-time updates to stakeholders.
• Engage with authorities to manage clearance issues and compliance.

• Minimum 2 years of experience in customs clearance or supply chain.
• Bachelor’s degree in Business or a related field.
• Excellent communication and stakeholder management skills.
• Proficiency in Excel; familiarity with SAP is a plus.

About the Role

Staff Connect UAE is seeking a Senior Infrastructure Engineer for a full-time position in Jeddah, Makkah, Saudi Arabia. This owner-side engineering role is responsible for the planning, review, governance, and delivery of site-wide infrastructure systems for large-scale development projects. The position ensures that utilities, roads, drainage, grading, and associated infrastructure are designed, integrated, and executed in alignment with approved master plans, operational requirements, and future expansion strategies. The Senior Infrastructure Engineer will provide technical oversight to infrastructure consultants and contractors, ensuring designs are practical, scalable, cost-effective, and aligned with project objectives.

Key Responsibilities

• Define and manage site-wide infrastructure strategies, including utilities networks, roads and transportation systems, drainage systems, grading and earthworks, and service corridors.
• Review, challenge, and technically validate infrastructure designs and engineering deliverables for accuracy and compliance.
• Ensure infrastructure systems align with master planning, building layouts, and long-term expansion requirements.
• Review consultant submissions for technical accuracy, completeness, quality, and compliance with project standards.
• Provide technical oversight to infrastructure consultants and contractors, ensuring execution adheres to approved designs, specifications, and engineering standards.
• Review and approve technical submissions, drawings, calculations, and methodologies from consultants and contractors.
• Identify design gaps, construction risks, and capacity limitations, and recommend corrective actions.
• Coordinate with architectural, engineering, and project teams for integrated infrastructure planning.
• Work closely with multidisciplinary stakeholders to support project delivery.
• Ensure infrastructure planning supports phased construction, early works, and future expansion requirements.
• Integrate geotechnical, environmental, and topographical considerations into infrastructure solutions.
• Support value engineering initiatives to optimize cost, constructability, and performance of infrastructure systems.
• Review infrastructure cost estimates, Bills of Quantities (BOQs), and technical proposals.
• Identify infrastructure-related risks and develop mitigation strategies.
• Maintain accurate records of engineering assumptions, technical decisions, identified risks, and project documentation.
• Exercise decision-making under project constraints and manage risk identification and escalation.
• Ensure cross-functional team alignment and provide governance for consultants and contractors.
• Monitor performance and implement corrective actions as needed.

Qualifications and Requirements

• Bachelor's Degree in Civil, Mechanical, or Electrical Engineering is mandatory.
• Saudi Council of Engineers Registration is mandatory.
• PMP or equivalent certification is preferred.
• 15–20 years of experience in infrastructure engineering and large-scale project development.
• Strong experience in industrial, logistics, automotive, or large-scale infrastructure projects.
• Proven experience working in owner-side roles or managing engineering consultants.
• Experience in multidisciplinary project coordination and infrastructure delivery.

Required Skills

• Expertise in site-wide infrastructure planning.
• Proficiency in earthworks, grading, and drainage strategy development.
• Skilled in utilities planning and capacity design.
• Experience with construction phasing and sequencing.
• Capability in early works and enabling works planning.
• Proficiency in infrastructure cost estimation and BOQ review.
• Strong ability in consultant deliverable review and technical governance.
• Competence in contractor technical compliance monitoring.
• Skilled in infrastructure risk identification and mitigation.
• Adept at master plan integration.
• Deep understanding of infrastructure systems and their integration.
• Ability to review, challenge, and validate consultant proposals effectively.
• Excellent stakeholder management and communication skills.
• Ability to work independently with high accountability.
• Strong problem-solving and decision-making capabilities.
• Effective decision-making under project constraints.
• Proficiency in risk identification and escalation management.
• Skilled in achieving cross-functional team alignment.
• Competent in consultant and contractor governance.
• Ability to manage performance monitoring and corrective action processes.

Work Environment and Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role involves functional oversight of infrastructure consultants and technical advisors, and technical monitoring of contractor compliance, with no direct reports initially. Advanced English is mandatory, and Arabic is preferred.

About the Role

TXM Solutions is seeking an experienced HSE Manager to lead and oversee all Health, Safety, and Environmental (HSE) initiatives across its project sites. This role is responsible for ensuring the protection of personnel, company assets, and the working environment through the implementation of robust HSE systems, adherence to regulatory compliance, and the promotion of a proactive safety culture. The position offers a career opportunity within a growing organization.

Key Responsibilities

• Lead the implementation and continuous improvement of HSE policies, procedures, and management systems across all project sites.
• Ensure strict compliance with all applicable local regulations, international industry standards, and specific project requirements.
• Monitor overall safety performance, identify areas for improvement, and drive initiatives to enhance safety metrics.
• Conduct comprehensive risk assessments, regular site inspections, audits, and safety reviews to proactively identify and mitigate potential hazards.
• Lead thorough investigations of all incidents, determine root causes, and implement effective corrective and preventive actions.
• Develop, review, and maintain essential HSE documentation, including method statements, lifting plans, permit-to-work systems, and emergency response procedures.
• Actively monitor site activities to ensure safe work practices are consistently adhered to by all personnel.
• Ensure the availability, proper use, and maintenance of Personal Protective Equipment (PPE), safety equipment, and emergency response resources.
• Oversee the safe operation of all plant, equipment, materials, and work activities to prevent accidents and injuries.
• Lead, mentor, and provide support to HSE Engineers, Safety Officers, and all site personnel, fostering a collaborative and safety-conscious team environment.
• Deliver essential HSE training, conduct toolbox talks, and implement awareness programs to promote a strong safety culture.
• Collaborate effectively with project teams, subcontractors, clients, and other stakeholders on all HSE-related matters.
• Prepare accurate and timely HSE reports, maintain comprehensive records, and track key performance indicators (KPIs).
• Analyze safety trends and performance data to recommend strategic improvements that enhance workplace safety and environmental protection.

Qualifications and Requirements

• Bachelor's Degree in Occupational Health & Safety, Engineering, Environmental Science, or a closely related field.
• Possession of a NEBOSH, NVQ, or equivalent recognized Occupational Health & Safety qualification.
• ISO 45001 and ISO 14001 certification or auditor qualification is highly preferred.
• Professional membership with IOSH or an equivalent professional body is advantageous.
• A minimum of 10 years of progressive HSE experience, with a significant portion dedicated to construction and/or MEP (Mechanical, Electrical, and Plumbing) projects.
• Demonstrated experience in successfully leading and managing HSE programs on large-scale, complex projects.
• A strong understanding of Saudi Arabian HSE regulations, relevant international standards, and industry best practices.

Required Skills

• Strong leadership and people management capabilities.
• Excellent communication, interpersonal, and stakeholder management abilities.
• Advanced proficiency in risk assessment methodologies and incident investigation techniques.
• In-depth knowledge of construction methodologies and MEP systems.
• Robust analytical, reporting, and problem-solving skills.
• Proficiency in English (written and spoken); knowledge of Arabic is advantageous.

Work Environment and Location

This is a full-time position. The initial assignment will be based in Jeddah, Saudi Arabia. Future project assignments may extend to other key locations within the Kingdom, including Jeddah and Riyadh.

About the Role

Virtucruit is seeking experienced and commercially driven Senior Sales Representatives to join a growing signage, advertising, and media production company in Saudi Arabia. These roles offer an opportunity for ambitious sales professionals to contribute to a company experiencing significant expansion. The positions require individuals capable of managing the full sales cycle independently, fostering strong client relationships, and consistently achieving high sales targets.

Key Responsibilities

• Generate new business opportunities and close deals.
• Build and maintain strong relationships with a diverse client base, including government entities, corporations, retail businesses, hospitality establishments, and real estate companies.
• Manage the entire sales cycle, from prospecting and presentations to negotiation and deal closing.
• Maintain a robust sales pipeline, ensuring accurate management and forecasting of sales activities.
• Coordinate with internal teams to ensure the timely delivery of projects to clients.

Qualifications and Requirements

• Proven track record in B2B sales with demonstrable achievement of sales targets.
• Excellent communication, negotiation, and relationship-building skills.
• Demonstrated ability to work independently, manage accounts professionally, and drive sales initiatives autonomously.
• Experience in the signage, advertising, branding, media production, or related industries is highly preferred.
• Previous experience dealing with corporate or government clients is considered an advantage.
• Fluency in English is required. Proficiency in Arabic is an advantage.

Skills

• B2B Sales
• Target Achievement
• Communication
• Negotiation
• Relationship-building
• Independent Work
• Account Management
• Signage Industry Knowledge
• Advertising Industry Knowledge
• Branding Expertise
• Media Production Understanding
• Corporate Client Relations
• Government Client Relations

Work Environment and Compensation

This is a full-time position. There are two vacancies for Senior Sales Representatives in Riyadh and one vacancy in Jeddah, Saudi Arabia. The role offers a competitive salary package, an attractive monthly commission structure, a company car, and an annual performance bonus.

About the Role

Egis is a global organization with over 20,000 employees worldwide, headquartered in Paris. The company is committed to delivering innovative solutions to its clients and driving meaningful change in industry and society in the fields of urban planning, sustainability, and the creation of connected cities. Egis is characterized by its ability to provide comprehensive services covering the entire project lifecycle, from design to operation, including consulting, architecture, engineering, design, asset management, and operations services.

Egis is seeking a professional and organized Stakeholder Relations Manager to join the Project Management Consultancy (PMC) team in Jeddah, Saudi Arabia. In this pivotal role, you will serve as a key liaison between project teams, clients, contractors, and other key stakeholders, ensuring seamless communication and collaboration throughout the project lifecycle. The ideal candidate will possess exceptional interpersonal skills, strong organizational abilities, and a decisive approach to managing complex stakeholder relationships within a dynamic construction environment.

Key Tasks and Responsibilities

• Develop and maintain comprehensive stakeholder engagement strategies and communication plans for assigned projects.
• Coordinate and facilitate regular meetings with internal teams, clients, contractors, and external stakeholders to ensure alignment on project objectives and timelines.
• Document and track stakeholder feedback, concerns, and requirements, analyzing and reporting findings to relevant project teams.
• Manage stakeholder expectations by providing timely project updates, progress reports, and performance metrics.
• Identify, assess, and mitigate stakeholder-related risks and issues, collaboratively implementing resolution strategies.
• Prepare and distribute project communications, including status reports, meeting minutes, and stakeholder newsletters.
• Resolve disputes and disagreements among stakeholders through mediation and negotiation.
• Maintain detailed records of stakeholder interactions, decisions, and action items using project management systems.
• Support project teams in tailoring communication approaches based on stakeholder needs and preferences.
• Ensure compliance with project governance standards and stakeholder management protocols.
• Collaborate with project managers to integrate stakeholder feedback into project planning and execution.

Qualifications and Requirements

• Minimum of 15 years of professional experience in stakeholder management, project coordination, or related roles.
• Proven experience in managing multiple stakeholders concurrently on construction projects or Project Management Consultancy (PMC) projects.
• Strong stakeholder engagement and relationship management capabilities.
• Excellent written and verbal communication skills in English.
• Proficiency in project documentation, reporting, and data organization.
• Demonstrated ability in conflict resolution and negotiation.
• Strong time management and organizational skills.
• Proficiency in Microsoft Office Suite and project management software.
• Ability to work effectively in cross-functional team environments.

Core Skills

• Stakeholder engagement and relationship management.
• Communication (written and verbal).
• Project documentation, reporting, and data organization.
• Conflict resolution and negotiation.
• Time management and organizational skills.
• Proficiency in Microsoft Office Suite and project management software.
• Cross-functional teamwork.
• Knowledge of construction project lifecycles and industry standards.
• Risk and issue management processes.
• Experience with project management tools and platforms.
• Presentation, reporting, and facilitation skills.
• Experience working in the Saudi construction market.
• Ability to communicate in Arabic (added advantage).

Job Details

Job Title: Stakeholder Relations Manager (PMC) - Saudi National

Company: Egis

Location: Jeddah, Makkah Province, Saudi Arabia

Job Type: Full-time

Required Experience: Over 10 years.