Office Manager Jobs in Jeddah

About the Role

Qatar Airways Cargo is seeking a Cargo Freighter Operations Supervisor to join its team in Jeddah, Kingdom of Saudi Arabia. This role is integral to ensuring the smooth and efficient handling of cargo operations within the region, contributing to the operational excellence of the airline.

As a member of the Cargo Operations Team, the supervisor will coordinate freighter activities, enhance service delivery, and uphold high operational standards. This position offers opportunities for professional growth within a global organization.

Key Responsibilities

• Initiate and coordinate communications between Sales/GSA and Ground Handling Agents (GHA) regarding booking priorities, FBL instructions, and special cargo handling.
• Ensure timely dispatch of pre-alerts to relevant parties.
• Implement strategies to improve services and reduce operational costs within the region.
• Maintain consistent station-level reporting to identify non-conformances for stakeholders, including GHA, GSA/Sales, booking discrepancies, ramp operations, and hub issues for import problems.
• Ensure all irregularities are centrally recorded in the CROAMIS system.
• Maintain freighter on-time performance and prevent delays caused by ground operations across the delegated region.
• Make advance arrangements to prevent delays at respective stations within the region.
• Minimize discrepancies and non-conformances to reduce claims and penalties, thereby increasing customer satisfaction and reducing carrier liability.

Qualifications and Requirements

• A minimum of a Bachelor's degree or equivalent qualification.
• A minimum of 4 years of job-related experience in air cargo management.
• Proven experience in aircraft turnaround coordination.
• Proven experience in warehouse handling.
• Knowledge in handling Dangerous Goods.
• Knowledge in handling Live Animals.
• Knowledge in aircraft weight and balance.
• Good command of written and spoken English.

Required Skills

• Aircraft turnaround coordination
• Warehouse handling
• Dangerous Goods handling
• Live Animal handling
• Aircraft weight and balance principles
• English language proficiency

Work Context

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 2-5 years of relevant experience. The company is Qatar Airways.

About the Role

Kuehne+Nagel, a global leader in logistics, is seeking a National Customs Manager to join its Freight Forwarding team in Jiddah, Makkah, Saudi Arabia. This role is responsible for developing and leading a competitive, reliable, and innovative standalone customs product within the country. The objective is to establish Kuehne+Nagel as a market-leading provider of highly digitized and compliant customs brokerage solutions in the region. This position involves creating a compelling value proposition for Kuehne+Nagel's customs offering, driving new business acquisition, and managing full Profit & Loss (P&L) ownership to ensure profitable growth.

This is an opportunity to shape and lead a high-impact product, driving growth and influencing strategy. The role offers significant exposure to senior leadership and cross-functional collaboration with international teams, focusing on digital transformation in customs.

Key Responsibilities

• Develop and implement a comprehensive business development strategy to grow standalone customs revenues and secure new business.
• Identify and pursue new business opportunities in collaboration with Sales teams and through independent initiatives.
• Analyze the customs brokerage market to define strategic approaches based on evolving customer needs, industry trends, and target segments.
• Drive the development, strategic positioning, and continuous improvement of the standalone customs product to ensure market competitiveness.
• Define and execute a go-to-market approach and value proposition for the customs offering.
• Enhance digital connectivity with customers, partners, and customs authorities through automation and integration solutions.
• Build and maintain long-term relationships with key clients, serving as the primary point of contact across relevant business lines.
• Contribute to national strategy formulation, governance, and decision-making processes, ensuring alignment with business objectives.

Qualifications and Requirements

• A degree in Logistics, Supply Chain, Business Administration, or a closely related field.
• More than 10 years of experience in customs brokerage, international trade, or the broader logistics industry.
• A proven track record in business development and managing complex customer relationships.
• A solid understanding of customs regulations, compliance requirements, and cross-border trade processes.
• A strong commercial mindset with demonstrated experience in driving revenue growth and managing P&L effectively.
• The ability to develop and execute strategic initiatives within a dynamic business environment.
• Exceptional stakeholder management and communication skills, with the ability to engage effectively at all levels.
• Fluent in English. Proficiency in Arabic is a strong advantage, and knowledge of additional languages is considered a plus.

Required Skills

• Business Development
• Customer Relationship Management
• Customs Regulations and Compliance
• Cross-border Processes
• Commercial Acumen
• Revenue Growth Strategies
• P&L Management
• Strategic Initiative Development and Execution
• Stakeholder Management
• Communication Skills
• Logistics and Supply Chain Management
• Business Administration
• Customs Brokerage Expertise
• International Trade Knowledge

Work Information

This is a full-time position located in Jeddah, Makkah, Saudi Arabia. The role requires over 10 years of relevant experience.

About the Role

Converge is seeking a Demand Planning Manager to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is integral to supporting the operations of a large regional conglomerate. The primary focus of this role is to lead forecasting and demand planning activities across the entire business, ensuring accurate demand forecasts that align supply and commercial plans, and maintaining optimal inventory levels to support business operations effectively.

Key Responsibilities

• Develop and refine accurate demand forecasts for all business units.
• Align supply chain plans with commercial strategies and sales forecasts.
• Ensure optimal inventory levels are maintained to meet business demands without excess.
• Collaborate with sales, supply chain, and finance departments to improve forecast accuracy and drive operational efficiency.
• Analyze market trends and their potential impact on demand.
• Manage and optimize the use of demand planning systems and tools.
• Support and contribute to end-to-end supply chain planning processes.
• Manage stakeholder expectations and maintain effective communication channels across departments.

Qualifications and Requirements

• Proven experience in demand planning, forecasting, or supply chain planning roles.
• Strong background and practical experience in Sales & Operations Planning (S&OP) processes.
• Demonstrated expertise in inventory management principles and practices.
• Experience working effectively with cross-functional teams, including sales, supply chain, and finance.
• Strong analytical skills with a proven ability to interpret data and drive improvements in forecast accuracy.
• Experience with planning systems and tools is considered an advantage.
• Excellent stakeholder management capabilities.
• Strong communication skills, both written and verbal.
• Only Saudi nationals will be considered for this role, in line with Saudi government regulations.

Required Skills

• Demand Planning
• Forecasting
• Supply Chain Planning
• S&OP Processes
• Inventory Management
• Cross-functional Team Collaboration
• Analytical Skills
• Planning Systems and Tools
• Stakeholder Management
• Communication Skills

Work Environment and Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires a minimum of 5-10 years of experience in demand planning or related fields. Collaboration with sales, supply chain, and finance teams is a key aspect of this role, necessitating strong cross-functional communication and teamwork.

About the Role

Alpha Leadership Co. is partnering with a leading Fast-Moving Consumer Goods (FMCG) organization to recruit a strategic and operational Vice President of Supply Chain. This executive leadership role, based in Jeddah, Makkah Province, Saudi Arabia, will be instrumental in driving and transforming end-to-end supply chain operations within a large-scale, fast-paced business environment. The successful candidate will oversee the entire spectrum of supply chain functions, ensuring operational excellence, cost optimization, and service efficiency across the organization.

Role Responsibilities

• Lead the development and execution of the comprehensive supply chain strategy, encompassing procurement, demand planning, warehousing, logistics, and distribution.
• Drive significant operational efficiencies, enhance service levels, and implement cost improvement initiatives across the entire supply chain network.
• Develop and implement scalable supply chain processes that are strategically aligned with the company's growth objectives.
• Oversee Sales and Operations Planning (S&OP), demand forecasting, inventory optimization strategies, and supplier performance management.
• Lead and manage large-scale logistics and distribution operations across multiple regions and locations.
• Build and nurture strategic relationships with key suppliers, distributors, and third-party logistics providers.
• Spearhead digital transformation, automation efforts, and enhancements to Enterprise Resource Planning (ERP) and other critical supply chain systems.
• Ensure strict compliance with all relevant regulatory, quality, and safety standards.
• Lead, mentor, and develop high-performing supply chain teams, fostering a culture of continuous improvement and professional growth.

Qualifications and Requirements

• Minimum of 15 years of leadership experience in supply chain management, with a significant focus within the FMCG sector.
• Proven track record of successfully managing large-scale supply chain operations in complex, high-volume environments.
• Strong expertise in all facets of the supply chain, including planning, procurement, logistics, warehousing, and distribution.
• Demonstrated success in leading supply chain transformation, process optimization, and achieving operational excellence.
• Experience in leading diverse, multi-functional, and multi-cultural teams.
• Possess strong business acumen and exceptional stakeholder management skills.
• Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related field is required; an MBA is preferred.

Core Competencies

• Supply Chain Management
• Procurement
• Demand Planning
• Logistics
• Warehousing
• Inventory Management
• Distribution
• Supply Chain Transformation
• Operational Excellence
• Cost Optimization
• Service Efficiency
• Sales and Operations Planning (S&OP)
• Demand Forecasting
• Supplier Performance Management
• Digital Transformation
• Automation
• Enterprise Resource Planning (ERP) Systems
• Regulatory Compliance
• Quality Standards
• Safety Standards
• Leadership
• Mentoring
• Team Development
• Stakeholder Management
• Business Acumen

Work Environment and Location

This is a full-time role requiring over 10 years of experience in supply chain management. Candidates should ideally have prior experience in large multinational or regional FMCG organizations, along with familiarity with ERP systems and advanced supply chain planning systems. The work location is Jeddah, Makkah Province, Saudi Arabia.

About the Role

Jeeny, a mobile application focused on making daily commuting and transportation accessible, affordable, and flexible, is seeking a dynamic Planning & Performance Manager. This role is critical in enabling Jeeny's business teams to optimize decision-making, strategic planning, and performance management across all operational markets. Reporting directly to the CFO, the Planning & Performance Manager will lead a team of two analysts to drive efficiency and strategic alignment within the organization. The position involves overseeing end-to-end performance tracking, financial planning, and strategic reporting to ensure ridehailing operations function at peak efficiency, aligned with business objectives, while also fostering team growth.

Key Responsibilities

• Lead the development and management of quarterly and monthly budgets, including topline and bottom-line financial targets.
• Establish clear quarterly and monthly Key Performance Indicator (KPI) targets for business operations.
• Identify and analyze performance gaps against targets, collaborating with business teams to implement gap closure initiatives.
• Establish and maintain regular communication between business teams and leadership to monitor progress, including weekly performance calls and month-end retrospective meetings.
• Partner with business teams to facilitate informed decision-making on strategic and operational matters.
• Develop and maintain visibility of L0, L1, and L2 KPIs at appropriate frequencies for all business teams.
• Proactively track L1 and L2 KPIs to identify opportunities for improving L0 KPIs and overall operational performance.
• Develop business and financial models in response to ad-hoc requests from cross-functional stakeholders.
• Lead, mentor, and develop a team of strategy, planning, and performance analysts, setting objectives, managing performance, and cultivating a collaborative team culture.
• Collaborate cross-functionally with various departments to enhance overall operational efficiency and effectiveness.

Qualifications and Requirements

• Bachelor of Science (BSc) or Bachelor of Arts (BA) degree in Business Administration, Marketing, Finance, Data Analytics, or a closely related field. A Master of Science (MSc), Master of Arts (MA), or Master of Business Administration (MBA) is considered a strong asset.
• A minimum of 4 years of compulsory experience in Business Finance, Strategy, or Planning roles.
• Demonstrated experience in team management is a mandatory requirement.
• Strong presentation skills, capable of conveying complex information clearly and effectively.
• Fluent in written and spoken English.

Required Skills

• Expert proficiency in Microsoft Excel and PowerPoint.
• Skilled in utilizing data visualization software to present insights effectively.
• Strong expertise in automation and the application of Artificial Intelligence (AI) in business processes.
• Excellent written and verbal communication skills.
• Analytical mind with a strong aptitude for problem-solving.
• Proven ability to lead quarterly and monthly budget development.
• Capability to create quarterly and monthly KPI targets.
• Proficiency in outlining performance gaps and developing bridging initiatives with business teams.
• Experience in establishing communication cadences between business teams and leadership.
• Adept at partnering with business teams to support key decision-making.
• Skilled in creating visibility for L0, L1, and L2 KPIs.
• Ability to proactively identify opportunities for L0 KPI improvement through L1 and L2 KPI tracking.
• Experience in developing business and financial models for ad-hoc requests.
• Proven leadership and development skills for strategy, planning, and performance analysts.
• Strong capability in working cross-functionally to improve operational efficiency and effectiveness.

Work Environment and Location

This is a full-time position. The role is based in Riyadh, Jeddah, Medina, Dammam, or Al Khobar, Saudi Arabia. Jeeny offers an environment that encourages ownership and the pursuit of excellent outcomes, with opportunities for collaboration, learning, and skill expansion. Comprehensive health benefits and insurance coverage are provided, alongside flexible working hours to support work-life balance.

About the Role

DHL Global Forwarding, a division of DHL Group, is seeking a motivated AFR Ops Specialist to join its team in the Makkah Region, Saudi Arabia, specifically in Jeddah. As part of a global company operating in over 220 countries, this role is integral to managing air freight operations and ensuring the smooth flow of goods and information within global supply chains. The position offers an opportunity to contribute to a business that specializes in cross-border express shipping and provides comprehensive logistics solutions across various industries worldwide.

In this capacity, the AFR Ops Specialist will act as a subject matter expert, utilizing advanced knowledge to manage complex projects and processes with minimal supervision. Key functions include developing and administering air freight operations plans, engaging with customers, and managing shipments to meet delivery expectations in alignment with business strategy and corporate guidelines.

Key Responsibilities

• Serve as the primary point of contact for customers regarding shipment information, incident and complaint management, ad hoc pricing requests, and claims.
• Ensure accurate capture of costs and revenues against customer profiles and take ownership to resolve operational issues.
• Administer shipment-level activities, including processing customer bookings, managing documentation, and overseeing local and international transport.
• Manage shipments to consistently meet customer service commitments.
• Track, record, analyze, and implement improvements for exceptions and operational irregularities.
• Maintain high data quality for all shipment information.
• Implement necessary regulatory compliance procedures for all shipments.
• Route and assign shipments to appropriate consolidation points to meet service commitments and maximize profitability.
• Identify critical shipments and new business opportunities requiring additional support.
• Respond to customer queries, prepare operational information for customer visits, and participate in these visits.
• Execute daily tasks and activities while adhering to resource management and productivity guidelines.
• Prepare invoices, debit notes, credit notes, and supporting documentation for timely and accurate customer invoicing.
• Investigate and support the resolution of invoice disputes.
• Resolve recurring issues and propose process enhancements for operational effectiveness.
• Address and resolve performance issues with suppliers, proposing solutions for improvement.
• Provide functional guidance, advice, or training to less experienced team members.
• Collaborate with and influence other specialist departments and third parties, such as external service providers.
• Convince others to adopt new concepts, practices, and approaches.
• Build strong, trusting cross-functional relationships with DHL managers.
• Understand customer and key stakeholder interests, providing advice as needed.
• Provide technical guidance to line managers and employees.
• Manage processes and programs, potentially directing the work of other professionals.
• Coach and review the work of lower-level professionals.

Qualifications and Requirements

• Bachelor's Degree or equivalent experience/qualification.
• More than 4 years of experience in a relevant operational role.
• Experience in routing shipments.
• Experience in shipping operations.
• Experience in carrier management.
• Experience in third-party logistics (3PL).
• Familiarity with airline operations.
• Experience with ground transportation logistics.
• Knowledge of cold chain logistics.
• Experience in import and export processes.
• Proven ability in stakeholder management.

Required Skills

• Customer Service
• Shipment Management
• Incident Management
• Claim Management
• Cost and Revenue Management
• Documentation
• Regulatory Compliance
• Invoice Processing
• Process Improvement
• Supplier Performance Management
• Cross-functional Relationship Building
• Routing
• Shipping
• Carrier Management
• Third Party Logistics
• Airlines
• Ground Transportation
• Cold Chain
• Import Export
• Stakeholder Management

Work Environment and Location

This is a full-time position based in the Makkah Region, with opportunities located in Makkah and Jeddah, Saudi Arabia. DHL Global Forwarding is recognized as a TOP EMPLOYER, committed to fostering a positive work environment and encouraging personal and professional growth.

• Monitor new shipments and manage shipment operations.
• Track and ensure timely arrival of goods.
• Coordinate with various teams and stakeholders for operational improvements.
• Document and track shipments, ensuring real-time updates to stakeholders.
• Engage with authorities to manage clearance issues and compliance.

• Minimum 2 years of experience in customs clearance or supply chain.
• Bachelor’s degree in Business or a related field.
• Excellent communication and stakeholder management skills.
• Proficiency in Excel; familiarity with SAP is a plus.

About the Role

******* is seeking a Head of Customer Experience to establish and lead the company's Customer Experience (CX) function. This foundational leadership role is responsible for the entire customer experience operation. The Head of CX will define service standards, build and manage the CX team, implement essential tools and workflows, and ensure both buyers and vendors receive a consistently high-quality service experience.

The ideal candidate will have a proven track record of successfully building CX functions, designing service frameworks, and leading teams in fast-paced, platform-driven environments. This role is crucial for shaping *******'s customer-centric approach.

Key Responsibilities

• Build and lead *******'s Customer Experience function end-to-end, including processes, policies, workflows, tools, and team structure.
• Define and enforce the overall CX vision, service standards, brand tone, and comprehensive service playbooks.
• Design and continuously improve customer journey maps for buyers and vendors across all touchpoints, from pre-purchase through post-purchase, including returns and complaint resolution.
• Set up and manage helpdesk, ticketing, and multichannel support tools for efficient customer interaction.
• Establish and manage the CX operations framework, including Service Level Agreements (SLAs), escalation matrices, quality assurance programs, knowledge base development, and performance reporting.
• Lead, coach, and scale the CX team, fostering a strong customer-first culture.
• Implement and optimize CX systems and platforms, such as Zendesk, Freshdesk, HubSpot Service Hub, or equivalent solutions.
• Own and track key CX performance metrics and insights, including Customer Satisfaction (CSAT), Net Promoter Score (NPS), Vendor Satisfaction (VSAT), response and resolution times, and ticket quality. Conduct root cause analysis and provide weekly performance reports.
• Drive continuous improvement initiatives to reduce customer friction, enhance operational efficiency, and elevate overall customer satisfaction.
• Collaborate cross-functionally with Product, Tech, Vendor Management, and Marketing teams to resolve complex issues and improve customer outcomes.
• Develop a comprehensive self-service FAQ and knowledge base to reduce repetitive customer queries.
• Support the development of AI-enabled and agentic CX experiences aligned with *******'s marketplace vision.

Qualifications and Requirements

• 7-10 years of experience in customer support operations, customer experience, CX transformation, or service excellence roles.
• Demonstrated experience in building or scaling CX functions, preferably within startups, e-commerce platforms, marketplaces, or fast-growing environments.
• Strong experience in designing customer journeys, SLAs, escalation frameworks, QA programs, and operational processes.
• Hands-on experience with CX/helpdesk platforms such as Zendesk, Freshdesk, or HubSpot Service Hub, or similar systems.
• A strong analytical mindset with proven experience using CSAT, NPS, ticket analytics, and operational KPIs to inform decisions and drive resolutions.
• Proven leadership experience in managing teams, developing talent, and driving accountability.
• Excellent communication and stakeholder management skills, with fluency in both Arabic and English (spoken and written).
• Experience working within startups, e-commerce, marketplaces, or digital consumer businesses is strongly preferred.
• Experience with AI-assisted customer operations, automation, or omnichannel CX environments is considered a plus.

Required Skills

• Customer Experience
• CX Transformation
• Service Excellence
• Customer Journeys
• SLAs (Service Level Agreements)
• Escalation Frameworks
• QA Programs (Quality Assurance)
• Operational Processes
• CX/Helpdesk Platforms (*, Zendesk, Freshdesk, HubSpot Service Hub)
• CSAT (Customer Satisfaction)
• NPS (Net Promoter Score)
• Ticket Analytics
• Operational KPIs (Key Performance Indicators)
• Leadership
• Talent Development
• Accountability
• Communication
• Stakeholder Management
• Startup Environments
• E-commerce
• Marketplaces
• Digital Consumer Businesses
• AI-assisted Customer Operations
• Automation
• Omnichannel CX

Work Environment and Location

This is a full-time position for the Head of Customer Experience at *******, located in Jeddah, Makkah, Saudi Arabia. The role requires 5-10 years of experience.