Joining the team of the Center for Medical Psychological Experts as a Customer Service SpecialistOur site is one of the leading providers of mental health services and we strive to provide the highest quality of support and communication with our clients. We are looking for a skilled Customer Service Specialist to contribute to improving our experience.
Responsibilities:- Setting and defining performance and quality indicators in customer service.
- Participating in updating customer service procedures and manuals.
- Developing programs to give preference in the quality of services provided.
- Analyzing data to identify strengths and weaknesses and improve service quality.
Required Qualifications:- A Bachelor's degree in any of the following fields: Advertising and Marketing Communication, Public Relations, Customer Service, or Executive Secretarial.
- Preferred professional certifications: MCSE, MOS, CCNA, Cambridge IT Skills, and HRD/HRMP certification.
Required Skills:- Advanced customer service skills.
- Proficiency in Arabic and English.
- Ability to prepare reports and analyze data.
- Managing customer experience and providing effective consulting.
4,500 / Month
Full-time
