About the Role: As an IT Officer at M Hotel Al Dana Makkah By Millennium, your primary responsibility will be to provide essential technical support and maintain IT systems and equipment. You will play a crucial role in troubleshooting IT issues and ensuring the functionality of hardware and software.
Key Job Responsibilities:- Provide technical support to colleagues for IT hardware and software problems.
- Diagnose and resolve IT issues, escalating complex problems when necessary.
- Assist in the maintenance and management of IT infrastructure and devices.
- Install, configure, and update software applications and operating systems.
- Conduct regular system checks, backups, and software updates.
- Keep records of IT equipment, licenses, and inventory.
- Collaborate with the IT team to implement security measures and protocols.
- Assist colleagues with IT-related inquiries and offer training as required.
- Monitor the performance, security, and data integrity of IT systems.
- Participate in IT projects, including system upgrades and technology rollouts.
- Stay informed about emerging technology trends and provide recommendations.
- Document IT processes, procedures, and technical guidelines.
- Support in the procurement and evaluation of IT hardware and software.
- Assist in IT-related documentation and reporting tasks.
- Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues.
- Adhere to the company’s environmental, health, and safety procedures and policies.
