Customer Services Jobs for Fresh Graduates in Saudi Arabia

• Provide timely and effective assistance to customers via phone, email, and live chat.
• Resolve customer inquiries, complaints, and issues with professionalism and care.
• Document customer interactions and maintain accurate records.
• Collaborate with other teams to ensure customer satisfaction and improve processes.
• Stay updated on company products, services, and promotions to offer knowledgeable support.
• Escalate complex issues to the appropriate department when necessary.

• Arabic language speaker mandatory
• English language speaker (minimum B1)
• Good verbal communication
• Multitasking
• Work in a team
• Grammatically correct in written and verbal communication
• Stress resistance
• Responsibility
• Computer literacy
• Customer Focus
• Desire to benefit and help people

• Hybrid/Remote work schedule
• Unlimited opportunities for professional and career growth, regular external and internal training from our partners
• The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
• Initial training
• Probation period up to 3 months

Receiving patients and visitors and directing them to the various departments in the clinic.

Answering phone calls and providing basic information to patients.

Scheduling patient appointments and organizing the doctors' timetable.

Recording patients' personal data in the system and preparing their medical files.

Monitoring the availability of doctors and medical facilities to ensure smooth workflow.

Handling all general inquiries related to the health services provided.

Providing administrative support to other teams in the clinic.

Ensuring a clean and tidy environment in the reception area.

Handling emergency situations professionally and calmly.

• Providing a high level of customer service and professional communication skills.
• Transferring the call to the required contact per the caller request.
• Responding to patients calling with general queries.
• Providing clear visibility to the organization by inserting all the data in system.
• Achieving the required level of patient satisfaction through the customer survey after the end of each call.
• Booking appointments.
• Re-scheduling appointments.
• Cancelling appointments.
• Confirming appointments 24hr prior to appointment date.
• Registering new patients over the phone.
• Processing complaints.
• Calling back patients with outcome of complaint management.
• Escalating complaints that can't be resolved within standards set by the Clinic.

• Education: Diploma or any qualification degree.
• Experience Fields: customer service, Tele-sales, ability to communicate clearly, read and write effectively; in English and Arabic.
• Years of Experience: Fresh graduate or experience in customer service, contact center, Tele-sales or customer care position.

• Providing a high level of customer service and professional communication skills.
• Transferring the call to the required contact per the caller request.
• Responding to patients calling with general queries.
• Providing clear visibility to the organization by inserting all the data in system.
• Achieving the required level of patient satisfaction through the customer survey after the end of each call.
• Booking appointments.
• Re-scheduling appointments.
• Cancelling appointments.
• Confirming appointments 24hr prior to appointment date.
• Registering new patients over the phone.
• Processing complaints.
• Calling back patients with outcome of complaint management.
• Escalating complaints that can't be resolved within standards set by the Clinic.

• Education: Diploma or any qualification degree.
• Experience Fields: customer service, Tele-sales, ability to communicate clearly, read and write effectively; in English and Arabic.
• Years of Experience: Fresh graduate or experience in customer service, contact center, Tele-sales or customer care position.

• Supervising, coordinating, and providing guest services at the reception desk, including booking and check-in/check-out.
• Maintaining the reservation list and providing necessary paperwork.
• Enhancing customer service and satisfaction, and handling disputes and complaints.
• Implementing hotel policies and procedures.
• Building strong relationships with travel and reservation agencies.
• Reviewing hotel prices and organizing invoices as needed.

• Business Administration
• Hotel Management
• Tourism Management

• Guest Services
• Customer Service
• Hotel Management
• Supervision
• Hotel Reservation Systems
• Writing Bulletins

• Provide warm welcomes and memorable guest experiences.
• Acknowledge IHG Rewards Club members and returning guests.
• Take, manage, and receive payments for guest bookings.
• Ensure the check-in and check-out process is swift and efficient.
• Anticipate guest needs and offer tailored recommendations.
• Serve as the primary contact for guest inquiries and concerns.

• Excellent communication skills to engage with guests.
• Problem-solving abilities to create positive resolutions.
• Fluency in the local language; additional language skills are advantageous.
• Basic literacy and tech-savviness for efficient job performance.

• Receive visitors and clients, understand their needs, and direct them to the appropriate personnel.
• Answer phone calls, address inquiries, or transfer calls to the relevant departments.
• Maintain records related to visitors and clients.
• Schedule appointments and keep track of clients' visits.
• Adhere to all procedural manuals and organizational policies.

• Bachelor's degree in Business Administration or Customer Service.

• Customer service - Advanced
• Reception duties - Advanced
• Appointment scheduling - Advanced
• Telephone management - Advanced
• Meeting coordination - Advanced
• Responding to incoming calls - Advanced
• Keeping medical records of clients - Advanced
• Answering client inquiries - Advanced
• Internal communications - Advanced
• Welcoming guests - Advanced

• Receive visitors and clients, understand their needs, and direct them to the appropriate personnel.
• Answer phone calls, address inquiries, or transfer calls to the relevant departments.
• Maintain records related to visitors and clients.
• Schedule appointments and keep track of clients' visits.
• Adhere to all procedural manuals and organizational policies.

• Bachelor's degree in Business Administration or Customer Service.

• Customer service - Advanced
• Reception duties - Advanced
• Appointment scheduling - Advanced
• Telephone management - Advanced
• Meeting coordination - Advanced
• Responding to incoming calls - Advanced
• Keeping medical records of clients - Advanced
• Answering client inquiries - Advanced
• Internal communications - Advanced
• Welcoming guests - Advanced

• Greet and welcome guests upon arrival
• Manage check-in and check-out processes efficiently
• Assist guests with inquiries and provide information about hotel services
• Perform administrative tasks as required

• Fluency in English
• Proficient in computer skills

• Stimulating work environment
• Competitive salary
• Training and development opportunities

• Location: Jeddah
• Job Type: Full-time
• Nationality Required: Saudi National is a must

• Manage incoming calls and assist with inquiries.
• Proficiently operate computer systems for data entry and appointment scheduling.
• Provide excellent customer service to patients and visitors.

• Fluency in English.
• Strong typing skills and computer proficiency.

• Provide warm welcomes and memorable guest experiences.
• Acknowledge IHG Rewards Club members and returning guests.
• Take, manage, and receive payments for guest bookings.
• Ensure the check-in and check-out process is swift and efficient.
• Anticipate guest needs and offer tailored recommendations.
• Serve as the primary contact for guest inquiries and concerns.

• Excellent communication skills to engage with guests.
• Problem-solving abilities to create positive resolutions.
• Fluency in the local language; additional language skills are advantageous.
• Basic literacy and tech-savviness for efficient job performance.

• Receive visitors and clients, understand their needs, and direct them to the appropriate personnel.
• Answer phone calls, address inquiries, or transfer calls to the relevant departments.
• Maintain records related to visitors and clients.
• Schedule appointments and keep track of clients' visits.
• Adhere to all procedural manuals and organizational policies.

• Bachelor's degree in Business Administration or Customer Service.

• Customer service - Advanced
• Reception duties - Advanced
• Appointment scheduling - Advanced
• Telephone management - Advanced
• Meeting coordination - Advanced
• Responding to incoming calls - Advanced
• Keeping medical records of clients - Advanced
• Answering client inquiries - Advanced
• Internal communications - Advanced
• Welcoming guests - Advanced