Customer Services Jobs for Fresh Graduates in Saudi Arabia

• Provide courteous and efficient service to guests
• Assist the Assistant Restaurant Manager or Restaurant Manager
• Wear the correct uniform and maintain high personal appearance
• Acquire knowledge of menu items and upsell effectively
• Monitor inventory and maintain cleanliness of the work area
• Handle guest inquiries and manage complaints professionally
• Participate in staff meetings and training sessions
• Support other departments and fulfill additional duties as assigned

Sensations is a European franchise for an entertainment experience related to the five senses, where groups consisting of 4 to 15 people visit us through various "sensory" labs where participants will test their five senses' abilities to solve puzzles and challenges.

Our website: Sensations Al Khobar

Job Title
Sensory Master GAME MASTER

The main tasks for the Sensory Master are:

1. Welcoming participants (those with prior reservations) with a smile and warmth, and completing the payment process.

2. Hosting them in the game education room with enthusiasm and excitement, giving them a brief overview of the game using your best welcoming and presentation skills.

3. After that, the participants will head to the sensory rooms
(each sensory room is equipped with cameras, headphones, and a microphone for communication with the Sensory Master remotely) and you will head to the Sensory Master room (also equipped with computers, microphones, and display screens) from which you will manage their entertainment tour remotely. Managing the game requires skills in managing and organizing participants, activating the spirit of fun, excitement, and motivation. This is done by:

- Guiding them and welcoming them in the multiple rooms.
- Educating them about the elements present in the rooms.
- Receiving their solutions to puzzles and instilling a spirit of excitement and thrill.


Additional Job Responsibilities: Managing the Sensations entertainment game at a minimum and guiding groups in the entertainment rooms.
Managing the game requires skills in managing and organizing participants, and activating sensory excitement, fun, and thrill.

Benefits: Medical insurance, a rewarding salary, overtime, and performance bonuses.

• Manage cash transactions and maintain financial records.
• Process payments and ensure accuracy of invoices and receipts.
• Reconcile balances and address customer payment inquiries.
• Collaborate with internal teams to secure timely collections.

• Proficiency in financial record-keeping and payment processing.
• Strong mathematical and cash-handling skills.
• Experience in customer service with payment-related inquiries.
• Basic knowledge of accounting tools and financial software.
• Strong organizational and attention-to-detail skills.
• Effective communication skills in English and/or Arabic.
• Bachelor's degree or diploma in Finance, Accounting, Business Administration, or a related field is preferred.

• Respond to customer inquiries and provide accurate, clear information.
• Handle complaints, document them, and escalate complex cases when necessary.
• Follow up on requests to ensure resolution and customer satisfaction.
• Update customer data and accurately record notes in the system.
• Adhere to quality standards and response time requirements (SLA).

• No prior experience required; suitable for entry-level candidates.
• Good computer skills (email, data entry, MS Office).
• Excellent speaking and writing skills in Urdu, French, Malay, and Turkish.

• Interacting with customers politely and providing assistance when needed.
• Conducting sales transactions accurately and quickly, ensuring the accuracy of the financial amounts.
• Monitoring inventory and ensuring the availability of necessary materials for the process.
• Professionally resolving any issues that customers may face.
• Adhering to safety and cleanliness standards in the workplace.

• High school diploma or equivalent.
• Previous experience in marketing or sales (preferred).
• Excellent communication skills and ability to deal with customers.

• A friendly and professional work environment.
• An opportunity for growth and development in the food and beverage field.
• A variety of benefits.

• Front of House Excellence: Be the primary point of contact for parents and visitors, ensuring a professional and friendly environment.
• Admissions and Tour Coordination: Assist in scheduling school tours, aid in the admissions process, and maintain CRM data accuracy.
• Customer Experience and Engagement: Communicate effectively with the parent community, and maintain efficient reception operations.
• Administrative Support: Manage the absence mailbox, respond to parent emails, and provide administrative assistance as needed.
• General Responsibilities: Uphold the school's values, adhere to safeguarding policies, and engage in personal development.

• Exceptional communication skills.
• Experience with CRM software and administrative platforms.
• A proactive and detail-oriented approach.
• Ability to manage stakeholder relationships with confidentiality.
• Alignment with King’s College values.
• Flexibility to accommodate community needs.

• Welcome clients and visitors in a professional manner.
• Direct clients to the appropriate departments (Claims, Sales, Customer Service, etc.).
• Follow up with clients to ensure they receive the required service.
• Handle customer inquiries and complaints, resolving them efficiently or escalating as necessary.
• Answer incoming calls and transfer them to the relevant departments.
• Schedule appointments and coordinate with various departments.
• Maintain a clean and organized reception area.
• Enter basic customer data when required.

• High school diploma minimum (Diploma or Bachelor’s degree preferred).
• Strong communication skills.
• Basic English skills required.
• Professional appearance and positive attitude.
• Ability to solve problems efficiently.
• Basic computer skills.

• Customer service.
• Time management and organization.
• Ability to work under pressure.
• Active listening.

• .
• Receiving payments (cash - network - transfer) and issuing invoices.
• Ensuring the accuracy of received amounts and returning the balance correctly.
• Operating and using the POS device efficiently.
• Matching the cash balance in the drawer with daily reports.
• Preparing daily sales reports and delivering them to management or accounting.
• Maintaining cleanliness and order in the work area.
• Complying with the company's financial policies and procedures.
• Dealing politely with customers and solving simple problems.
• Reporting any shortage, excess, or malfunction in the cash register immediately.