Technical Support Full-time Jobs in Saudi Arabia

Join Us at Johnson & Johnson MedTech as a Senior Customer Service Representative
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured. As part of our team, you will play a strategic role in overseeing customer data analysis and spearheading initiatives for JNJ customers in Saudi Arabia.

Key Responsibilities:

• Customer Experience & Service Excellence: Champion exceptional customer service while managing inquiries related to orders, deliveries, and product information.
• CRM & Data Management: Oversee the Salesforce CRM system, ensuring effective usage and data quality.
• Project Management & Continuous Improvement: Lead local projects focused on customer experience and efficiency.
• Operational Support & Coordination: Support supply chain activities and coordinate order fulfillment.
• Analysis & Reporting: Analyze customer data to identify improvement opportunities.

Qualifications:
- Relevant Bachelor’s degree or equivalent experience
- 4+ years' experience in Data Management, preferably within the healthcare or consumer industry
- Strong analytical and decision-making skills
- Proficiency in English & Arabic

Join Us! If you are a motivated individual with a passion for customer service and healthcare innovation, we invite you to apply.

Join Nahdi as a Clinic IT Support Specialist!

As a key player in our healthcare IT team, you will provide immediate and effective technical assistance to clinicians, minimizing disruptions to patient care. Your responsibilities include:

• Ensuring the optimal functioning of clinical information systems.
• Assisting users in navigating clinical systems effectively.
• Identifying and resolving system issues to maintain operational flow.
• Setting up and troubleshooting patient monitoring systems.
• Tracking and reporting patient data to ensure accuracy for decision-making.
• Collaborating with departments to enhance system integration.
• Documenting technical issues and resolutions for future reference.
• Maintaining compliance with healthcare regulations and standards.

Work Environment:
Indoor 1005 working days per week, from 800 AM to 600 PM with an hour break.

Job Requirements:

• BSc in Information Technology, Computer Science, or related field.
• 03 years of experience in a healthcare IT environment.
• Proficiency in retail systems and knowledge of EHR/EMR systems.
• Familiarity with patient management software and networking concepts.
• Fluency in English and Arabic.

Join Our Team as a Customer Service Specialist!
Wajad Company, a leader in technological development in Saudi Arabia, is looking for a dedicated and customer-oriented Customer Service Specialist to join our team in Jeddah. This is a fantastic opportunity for individuals who are eager to ensure customer satisfaction and manage inquiries effectively.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and messaging platforms.
• Understand company services thoroughly to guide and educate customers accurately.
• Resolve customer complaints efficiently while maintaining a positive tone and professional demeanor.
• Maintain detailed records of customer interactions using CRM systems.
• Coordinate internally with relevant departments to ensure timely and complete service delivery.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Monitor recurring inquiries and suggest improvements to enhance service quality.

Requirements:

• Diploma or Bachelor’s degree in Business Administration, Communication, or related field.
• Minimum of 1 year experience in a customer service or client-facing role.
• Excellent communication and problem-solving skills.
• Fluent in Arabic and proficient in English.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office and CRM software.

What We Offer:

• Growth opportunities.
• Supportive work environment and professional development programs.
• Continuous training to enhance customer service and communication skills.

Join Al-Futtaim Automotive as a Customer Support Representative!
At Al-Futtaim Group, established in the 1930s, we are one of the most diversified and forward-thinking businesses, with operations across multiple sectors.

Overview Of The Role:
The Customer Support Representative (CSR) plays a crucial role in ensuring that all clients purchasing Volvo and other equipment from FAMCO receive comprehensive parts and service support. This position optimizes sales opportunities for parts and services, collaborating closely with internal teams.

What You Will Do:

• Serve as the primary point of contact for customers and branch aftermarket personnel.
• Manage requests for parts and service, ensuring customer satisfaction throughout.
• Monitor the accuracy of parts supplied and quality of services performed.
• Participate in departmental planning and strategy sessions.
• Maintain effective customer relations and resolve disputes efficiently.
• Proactively identify and develop new sales accounts.
• Collaborate with Head Office Technical and Support staff to provide optimal solutions.
• Prepare and present service quotes to customers.

Required Skills To Be Successful:

• Bachelor’s Degree in Marketing or a related field.
• Experience in a heavy equipment industry in parts and service.
• Sales experience is advantageous.
• Strong computer skills with MS Office.
• Excellent written and verbal communication skills.
• Results-oriented mindset and ability to meet performance targets.
• Strong organizational and planning skills.
• Integrity and ethical conduct in all interactions.

About Al-Futtaim Automotive:
As a key division of Al-Futtaim Group, we are renowned for our customer-centric approach and our drive towards innovation within the automotive industry. With a presence in 10 countries, we aim to provide unparalleled mobility solutions across various sectors.

About the Position
Our Sales team supports our customers by providing clinical information about products, educational resources, and clinical training programs. We assist healthcare providers and systems in meeting the objectives of their patients in their communities.

Responsibilities

• Close direct sales of products to meet individual/team targets and organization's business objectives.
• Create, monitor, and revise lead generation plans to develop a robust sales pipeline.
• Conduct sales calls with prospective and existing customers.
• Respond to customer inquiries and build rapport by understanding their needs and recommending suitable solutions.
• Achieve sales objectives while ensuring optimum customer satisfaction by following established procedures.

Required Education, Experience, and Skills

• Bachelor’s degree in Pharmacy.
• Registered with the Saudi Commission for Health Specialties.
• Excellent communication skills.
• Good command of English.
• Self-motivated with a strong drive to excel.
• Must be based in Jeddah.
• Saudi National.

About Organon
Organon is dedicated to delivering innovative health solutions, especially for women, and is focused on creating a healthier everyday life. With a strong commitment to diversity and inclusion, we welcome applications from candidates with varied backgrounds, emphasizing our equal opportunity approach in recruitment.

Join RedBox Technologies as a Customer Service Specialist! Our company is a leading player in the logistics industry in Saudi Arabia, dedicated to transforming the delivery experience with innovative smart locker solutions.

As a Customer Service Specialist, you will be pivotal in ensuring customer satisfaction and loyalty. Your main responsibilities include:

• Responding promptly to customer inquiries via phone, email, or chat.
• Providing accurate information regarding products, services, and order statuses.
• Addressing complaints and issues with professionalism and empathy.
• Collaborating with other departments to resolve customer concerns effectively.
• Maintaining accurate records of customer interactions and transactions.
• Identifying opportunities for process improvements.
• Staying updated with company policies and procedures.
• Contributing to a positive team environment.

Requirements:

• Bachelor's degree in business, communications, or a related field.
• Proven experience in customer service, preferably in logistics or e-commerce.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with attention to detail.
• Ability to work in a fast-paced environment.

Benefits: We offer private health insurance and a performance bonus to our team members.

Join Lalamove as a Customer Service Associate!
At Lalamove, we are a leading global on-demand delivery platform, committed to empowering communities by making delivery fast, simple, and affordable. We serve millions of orders every day with over 1800 employees across Asia and LATAM. We are excited to expand our services to Riyadh and are looking for passionate Customer Service Associates to be part of our team.

What You’ll Do:

• Serve as the first point of contact for incoming customer inquiries and requests via phone, email, and chat.
• Support frontline Customer Service operation teams to ensure operational excellence and excellent customer service.
• Troubleshoot and resolve technical issues, collaborating with other teams as needed.
• Produce accurate reports and identify root causes to improve team performance and service quality.
• Complete ad-hoc assignments from the Customer Experience Functional team.
• Initiate projects to enhance customer satisfaction and meet business requirements.

Requirements:

• Advanced skills in Excel and PowerPoint.
• Good communication skills in Arabic and basic communication in English.

At Lalamove, we respect your privacy and are committed to protecting your personal data.

Join BlueForce Inc. as an IT Technician!
We are looking for a dedicated Information Technology Technician (ITT) to support our DoD English Language Training Program in Saudi Arabia. This role is integral to ensuring the smooth functioning of all technical requirements essential for our instructional programs.

Key Responsibilities:

• Provide comprehensive technical support for program operations.
• Troubleshoot and resolve technical issues that arise during program delivery.
• Collaborate with instructional staff and other key players to identify and address technical support needs.
• Maintain and update technical documentation such as system configurations and troubleshooting guides.
• Ensure compliance with security protocols and data privacy regulations.

Qualifications:
Minimum Qualifications:

• Technical knowledge to support all program requirements.
• Ability to troubleshoot hardware issues for computers, smart screens, server stacks, and audio testing equipment.
• Intermediate proficiency in English and Arabic for effective communication.

Preferred Qualifications:

• Relevant certification or degree in IT, Computer Science, or related fields.
• At least three (3) years of experience in technical support, preferably in an educational environment.
• Knowledge of network infrastructure and software applications.

Job opportunity at Hassan Jamal Cars Company
We are looking for a Customer Service Specialist to join our team in Khobar. These positions provide you with the opportunity to be part of a dynamic professional environment.

Requirements:

• University degree or diploma or its equivalent.
• Fluency in English, both spoken and written.
• Proficiency in Microsoft Office programs (Word, Excel).
• Experience of not less than one year.

Job Details:
– Working hours: 6 days a week, one shift with variable system (morning/evening) for the Customer Service Specialist position, and one shift (morning) for the Receptionist position.

Please send your resume to the attached email.

Join the WadClinic team as a Customer Service Representative!
We at WadClinic are looking for a distinguished Customer Service Representative who enables us to provide effective support to our clients. You will play a vital role in ensuring a satisfactory experience for customers by handling their inquiries and providing appropriate solutions.

Responsibilities:

• Receiving inbound calls from customers and responding to their inquiries accurately and professionally.
• Providing solutions to the problems faced by customers as quickly as possible.
• Recording call details and updates accurately in the system.
• Following up on orders and complaints until they are successfully closed.
• Maintaining a high level of customer satisfaction and service quality.
• Adhering to company policies and operational procedures.
• Cooperating with various departments to ensure optimal service delivery.

Required Skills:

• Excellent communication skills (verbal and written).
• The ability to solve problems quickly and effectively.
• Active listening skills and understanding of customer needs.
• The ability to work under pressure and within a team.
• Proficiency in using call center systems and basic computer programs.

About Us
Jawad Commercial Hospitality Company seeks to hire a customer service employee to join our dynamic team. We will be the point of contact between our current and potential customers, helping to enhance customer experience and satisfaction.

Core Responsibilities:

• Communicate with current and potential customers and meet their needs.
• Effectively resolve customer issues and complaints.
• Clarify information related to the products and services offered.
• Build lasting relationships with customers.

Requirements:

• The applicant must be Saudi national.
• Proficient in using a computer.
• Proficient in English at an advanced level.
• Strong verbal and telephone communication skills.
• Effective multitasking and time management skills.

Details:

• Work Location: Al-Qassim - Buraidah.
• Job Type: Full-time.
• End of Advertisement Date: 20250807.

Customer Service Job for Both Genders at Hassan Jameel Company
Hassan Jameel Company announces the availability of customer service jobs in Khobar. We are looking for candidates who have the ability to provide outstanding service to customers and join our dynamic team.

Benefits:

• Salary of 4500 SAR.
• Medical insurance.
• Social insurance.

Requirements:

• For Saudis only.
• University degree or diploma.
• Experience of at least two years.
• Proficiency in computer use.
• Proficiency in English.
• Work for one shift.

Join Our Team as a Customer Service Specialist!
We are looking for a distinguished Customer Service Specialist to join our team. Your main responsibilities will include communicating with customers and resolving their issues in a professional and quick manner, as well as providing support and consultation regarding products or services.

Key Responsibilities:

• Respond to customer inquiries via telephone, email, or live chat.
• Provide effective solutions to any problems customers may face.
• Follow up on customer inquiries until resolution is achieved.
• Update the customer database and document cases.
• Deliver exceptional service to enhance customer satisfaction and loyalty.

Qualifications:

• Bachelor's degree in the required field or equivalent.
• Previous experience in customer service (preferred).
• Excellent communication skills and flexibility in dealing with various cases.
• Proficient in using computers and Customer Relationship Management (CRM) software.
• Able to work under pressure and solve problems effectively.

Benefits:

• Competitive salary.
• Stimulating and supportive work environment.
• Opportunities for training and professional development.

Join Our Team as a Customer Service Specialist!
We are looking for a distinguished Customer Service Specialist to join our team. Your main responsibilities will include communicating with customers and resolving their issues in a professional and quick manner, as well as providing support and consultation regarding products or services.

Key Responsibilities:

• Respond to customer inquiries via telephone, email, or live chat.
• Provide effective solutions to any problems customers may face.
• Follow up on customer inquiries until resolution is achieved.
• Update the customer database and document cases.
• Deliver exceptional service to enhance customer satisfaction and loyalty.

Qualifications:

• Bachelor's degree in the required field or equivalent.
• Previous experience in customer service (preferred).
• Excellent communication skills and flexibility in dealing with various cases.
• Proficient in using computers and Customer Relationship Management (CRM) software.
• Able to work under pressure and solve problems effectively.

Benefits:

• Competitive salary.
• Stimulating and supportive work environment.
• Opportunities for training and professional development.

Technical support technician required to work with us. Main tasks include: having experience in cashier programs and integration - solving technical support issues from cashier systems such as Foodex and others - delivery applications - integration with delivery applications - working on the Odoo system.