Customer Service Representative Jobs in Jeddah

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Cluster Reservations Agent, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities
Here's what you'll do during a typical day:

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
• Secure individual bookings: Convert guest inquiries into confirmed reservations
• Maintain attention to detail: Record and process all reservations with accuracy
• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities

Qualifications
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member:

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• Focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

About the Role

Clay Clinic announces its need to hire a committed and patient-focused Patient Relations Specialist to join its team in Jeddah, Makkah Al-Mukarramah, Saudi Arabia. This part-time role plays a vital part in managing the complete patient journey, ensuring a seamless and positive experience from initial inquiry to post-treatment follow-up. The Patient Relations Specialist will serve as a key point of contact, fostering strong relationships and contributing to the efficient operation of the clinic.

Key Tasks and Responsibilities

• Provide exceptional customer service to all patients and visitors, responding to inquiries via phone, WhatsApp, email, social media, and in-person visits promptly and professionally.
• Provide accurate information about clinic services, cosmetic procedures, dermatological treatments, prices, packages, and promotions.
• Address patient concerns, complaints, and feedback, ensuring timely and satisfactory resolution.
• Maintain a positive patient experience and cultivate long-term relationships with them.
• Handle all incoming and outgoing calls professionally, with the aim of converting inquiries into consultation and treatment appointments.
• Conduct follow-up calls for consultations, treatments, and promotional campaigns, and follow up with patients who missed their appointments and inactive patients.
• Confirm, reschedule, and cancel appointments as needed, achieving appointment booking and conversion targets.
• Welcome patients and visitors in a professional and friendly manner, managing patient check-in, check-out processes.
• Verify and update patient information and records, coordinating patient flow and effectively informing them of wait times.
• Ensure reception and waiting areas are organized, clean, and tidy, assisting patients with filling out forms, consent documents, and clinic procedures.
• Coordinate the complete surgical patient journey from consultation to post-operative follow-up, explaining procedures, timelines, requirements, and recovery expectations.
• Prepare and present treatment plans, price quotes, and financial arrangements, scheduling surgeries in coordination with surgeons, nursing staff, and operating room availability.
• Ensure all pre-operative requirements, lab tests, medical clearances, consent forms are completed, and inform patients of surgical schedules and instructions.
• Coordinate post-operative appointments and follow up with patients.
• Efficiently manage doctor's consultation and treatment schedules, optimizing appointment utilization and minimizing scheduling conflicts.
• Send appointment confirmations and reminders, maintaining waiting lists to support efficient clinic scheduling.
• Process payments and issue receipts according to clinic policies, coordinating with the finance department regarding billing inquiries and payment collection.
• Conduct post-treatment and post-operative follow-up calls, monitoring patient satisfaction, and addressing concerns promptly.
• Encourage patient retention through continuous communication and relationship management, promoting clinic services, loyalty programs, and special offers.
• Maintain accurate and confidential patient records within the clinic management system, documenting all patient communications and interactions.
• Ensure proper documentation of consent forms, medical reports, and treatment documents, maintaining compliance with healthcare regulations, patient confidentiality standards, and clinic policies.
• Communicate effectively with doctors, nurses, finance, marketing, and administrative departments to support operational activities and ensure smooth clinic workflow.
• Participate in training programs, meetings, and quality improvement initiatives.

Qualifications and Requirements

• Diploma or Bachelor's degree in Healthcare Management, Business Administration, Customer Service, or a related field.
• Minimum of 2-5 years of experience in a cosmetic clinic, beauty center, healthcare facility, or customer service environment.
• Proficiency in Arabic and English (spoken and written).
• Proficiency in using Microsoft Office Suite.
• Experience with clinic management systems/CRM systems is required.

Required Skills

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Sales and conversion skills to turn inquiries into bookings.
• Proficiency in appointment scheduling and coordination.
• Professional telephone etiquette.
• Strong problem-solving and conflict resolution abilities.
• Exceptional organizational and multitasking skills.
• High attention to detail and accuracy.
• Ability to work effectively under pressure and meet targets.
• Commitment to confidentiality and professionalism.
• Proven teamwork and collaboration skills.

Additional Details

Company: Clay Clinic
Location: Jeddah, Makkah Al-Mukarramah, Saudi Arabia
Job Type: Part-time
Salary: SAR 5,000 – 5,500 per month (based on experience and qualifications)
Work Schedule: 6 days a week, according to approved working hours and clinic shift schedule.
Application Deadline: June 12, 2026
Expected Start Date: July 01, 2026

About the Role

The Ritz-Carlton Hotel Company, *** is seeking an F&B Service Expert (Dry) to join its team in Jeddah, Makkah, Saudi Arabia. This full-time, non-management position focuses on contributing to memorable guest experiences by delivering a wide range of services within the food and beverage department. The role is integral to ensuring guests thoroughly enjoy their dining experience and that every transaction is a positive part of their overall visit.

The company is committed to fostering a safe workplace, adhering to policies and procedures, upholding stringent quality standards, and maintaining professional presentation and communication. This position requires individuals who are proactive, possess a strong work ethic, and are dedicated to delivering exceptional service as part of a renowned global hospitality brand.

Key Responsibilities

• Deliver a wide range of services to ensure guests enjoy their meals and overall dining experience.
• Initiate and execute tasks to enhance the guest experience in food and beverage service.
• Set tables and prepare dining areas for service.
• Communicate effectively with kitchen staff to ensure smooth service flow.
• Interact with guests, take orders, and serve food and beverages.
• Maintain cleanliness of work areas, equipment, and supplies.
• Ensure all guest interactions are professional and contribute positively to their experience.
• Uphold the company's high standards of quality in all aspects of service.
• Maintain a professional uniform and personal appearance.
• Ensure professional communication with guests and colleagues.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• At least 1 year of related work experience is preferred.
• No supervisory experience is required for this role.
• No specific licenses or certifications are required.
• Must be able to stand, sit, or walk for extended periods.
• Must be able to move over sloping, uneven, or slippery surfaces.
• Must be able to read and visually verify information, including menus.
• Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance, and 50 pounds with assistance.
• Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Required Skills

• Exceptional Guest Service skills.
• Proficiency in Food and Beverage Service.
• Strong Communication abilities.
• Effective Teamwork and collaboration.
• Aptitude for Problem-solving.

Work Environment and Location

This is a full-time, non-management position located in Jeddah, Makkah, Saudi Arabia. The role is not remote. The specific location is Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, 21493.

Marriott International is an equal opportunity employer committed to creating an inclusive environment. The company is dedicated to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

Raffles Hotels & Resorts is seeking a Front Office Supervisor for the Raffles Hotel Jeddah, located in Jeddah, Makkah, Saudi Arabia. This full-time position is integral to ensuring exceptional guest experiences and upholding the high standards of customer service associated with the Raffles brand. The role contributes to the seamless operation of the front desk and the overall luxury experience expected by guests in Jeddah.

The Raffles Hotel Jeddah aims to deliver expert service and world-class luxury. As a Front Office Supervisor, you will be part of a team dedicated to providing trademark elegance and special touches, complementing the charm of the Jeddah region. Your leadership and commitment to guest satisfaction will be key in maintaining the brand's high standards.

Key Responsibilities

• Oversee and coordinate all front office operations, including reception, concierge, and guest services.
• Supervise, train, and mentor front office staff to ensure high-quality service standards.
• Manage guest check-ins, check-outs, and inquiries efficiently and professionally.
• Handle guest complaints and resolve issues promptly and effectively.
• Ensure accurate and timely completion of all front office administrative tasks.
• Collaborate with other departments to provide seamless guest experiences.
• Monitor and maintain front office inventory and supplies.
• Implement and uphold hotel policies and procedures.
• Assist in creating work schedules and managing staff performance.
• Stay updated on local events and attractions to provide guests with relevant information.

Qualifications and Requirements

• Saudi nationality is required for this position.
• Proven experience in hotel front office operations, with at least 2-5 years in a supervisory role.
• A Bachelor's degree in Hospitality Management or a related field is preferred.
• Flexibility to work various shifts, including weekends and holidays.

Required Skills

• Exceptional customer service skills with a professional and friendly demeanor.
• Strong leadership and team management abilities.
• Exceptional communication skills in both Arabic and English.
• Proficiency in hotel management software and computer systems.
• Keen attention to detail and excellent problem-solving skills.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Knowledge of Saudi hospitality standards and cultural norms.

Work Environment and Additional Information

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. As a Raffles employee, you will embody and convey the brand and company mindset through a dedicated service culture. Relevant hospitality certifications are considered a plus.

About the Role

Astek is seeking an experienced Oracle R12 EBS Finance & SCM Technical Consultant to join a dynamic delivery team. This role is integral to end-to-end Oracle R12 EBS implementations and integrations, focusing on both Finance and Supply Chain Management modules for a key client in Saudi Arabia. The consultant will be responsible for designing, developing, and implementing comprehensive solutions to streamline business processes and enhance system functionality within the Oracle EBS environment.

Key Responsibilities

• Lead and participate in end-to-end Oracle R12 EBS implementations covering Inventory, Purchasing, Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets, and General Ledger (GL) modules.
• Design and develop integrations between Oracle EBS and healthcare systems to manage the procurement lifecycle.
• Integrate Oracle EBS with external services including SADAD, DocuSign, and bank payment gateways.
• Develop and maintain Reports, Interfaces, Conversions, and Extensions (RICE) to meet business requirements.
• Build, customize, and extend Oracle Workflows, including seeded and custom workflows.
• Implement technical solutions using SQL, PL/SQL, and Oracle Open Interfaces.
• Design and deliver custom bolt-on solutions for Finance and Procurement modules.
• Utilize Oracle PL/SQL public APIs for efficient development.
• Apply knowledge of MOAC, AOL, TCA, RBAC, and Oracle Alerts in solution designs.
• Provide technical support for Procure-to-Pay (P2P) and Order-to-Cash (O2C) cycles.
• Translate functional and business requirements into detailed Technical Design Documents.
• Collaborate with functional teams to produce precise technical specifications.
• Execute unit and integration testing, and support Quality Assurance (QA) and User Acceptance Testing (UAT).
• Offer post-implementation support and troubleshoot technical issues.

Qualifications and Requirements

• 7 to 12 years of hands-on technical experience with Oracle R12 EBS, specifically across Finance and SCM modules.
• Proven track record of successfully completing multiple end-to-end Oracle EBS implementations and integrations.
• Strong SQL and PL/SQL development skills.
• Experience with developing Reports, Interfaces, Conversions, and Extensions (RICE).
• Workflow development and customization experience within Oracle EBS.
• Familiarity with Oracle EBS architecture and its integration capabilities.
• Experience utilizing Oracle Open Interfaces and calling PL/SQL public APIs.
• Strong understanding of MOAC, AOL, TCA, RBAC, and Oracle Alerts.
• Deep experience in technically supporting Procure-to-Pay (P2P) and Order-to-Cash (O2C) processes.
• Experience in producing Technical Design Documents and collaborating with cross-functional teams.
• Good troubleshooting and post-implementation support skills.

Technical Skills

• Oracle R12 EBS Finance and SCM
• EBS Implementations and Integrations
• Inventory, Purchasing, AP, AR, Fixed Assets, GL modules
• Healthcare Systems Integration
• SADAD, DocuSign, Bank Payment Integrations
• RICE Development
• Workflow Development and Customization
• SQL and PL/SQL
• Oracle Open Interfaces
• Custom Bolt-on Solutions
• Oracle PL/SQL Public APIs
• MOAC, AOL, TCA, RBAC, Oracle Alerts
• Procure-to-Pay (P2P) and Order-to-Cash (O2C) Processes
• Technical Design Documentation
• Unit and Integration Testing
• QA and UAT Support
• Post-Implementation Support and Troubleshooting
• OAF Page Development/Customization (Additional)
• EBS–Fusion Coexistence/Hybrid Models (Additional)
• Oracle Fusion Cloud Technical Experience (Additional)
• OIC Integration (Additional)
• Linux/Unix Shell Scripting (Additional)
• Strong Communication and Collaboration skills
• Effective Problem-solving abilities

Work Location and Type

This is a full-time position located in Jeddah, Makkah, Saudi Arabia.