Join inDrive as a Customer Support Specialist!inDrive is an international ride-hailing service and a dynamic unicorn company actively making a positive global impact since 2013. We invite you to be part of our innovative team that changes lives for the better.
Role Overview:We are looking for a Customer Support Specialist located in Jeddah, who will provide exceptional support to our customers, helping us maintain our high standards of service delivery.
Key Responsibilities:- Provide timely and effective assistance to customers via phone, email, and live chat.
- Resolve customer inquiries, complaints, and issues with professionalism and care.
- Document customer interactions and maintain accurate records.
- Collaborate with other teams to ensure customer satisfaction and improve processes.
- Stay updated on company products, services, and promotions to offer knowledgeable support.
- Escalate complex issues to the appropriate department when necessary.
What We Expect From You:- Arabic language speaker mandatory.
- English language speaker (minimum B1).
- Good verbal communication & multitasking skills.
- Ability to work in a team while being grammatically correct in written and verbal communications.
- Stress resistance and a strong customer focus.
- Responsibility and computer literacy.
Working Terms:- Hybrid work schedule.
- Unlimited opportunities for professional and career growth with regular training.
- Initial training and a probation period of up to 3 months.
Join us and contribute to a rapidly growing tech company where your efforts will help improve customer experiences. Your application will be considered within 14 calendar days.
