Customer complaints clerk Jobs in Riyadh

More than 8 Customer complaints clerk Jobs in Riyadh. Explore detailed job descriptions, salaries, and locations. Apply and get hired today!


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Customer Complaints Clerk

Customer Complaints Clerk

📣 Job Ad

SET Europa

Full-time
Join Our Team as a Compliance Officer!
SET Europa is looking for a skilled Compliance Officer to join a leading tower company in Saudi Arabia. This role is crucial for developing and managing a data compliance framework, ensuring adherence to NDMO, PDPL, GDPR, and ISO 8000 standards.

Role Overview:
The Compliance Officer will focus on ensuring compliance readiness, certification processes, and regulatory monitoring as part of a Data Governance Solution Implementation project aligned with SDAIA's standards.

Key Responsibilities:
  • Develop and implement a compliance framework for NDMO, PDPL, GDPR, and ISO 8000.
  • Conduct compliance assessments and ensure full regulatory alignment.
  • Monitor ongoing compliance maturity and provide quarterly reports.
  • Coordinate with internal teams and vendors to enforce compliance best practices.
  • Manage certification processes for ISO 8000 and other governance standards.
  • Collaborate with STC and regulatory authorities on compliance-related assessments.
  • Track and report on compliance risk areas and propose mitigation strategies.
  • Ensure that all policies, procedures, and standards align with national and international regulations.

Requirements:
  • 8+ years of experience in data governance compliance or regulatory assurance.
  • Deep knowledge of NDMO, GDPR, PDPL, and ISO 8000.
  • Strong experience in compliance frameworks, risk assessments, and certification processes.
  • Experience working with telecom, data governance, or regulatory environments.
  • Ability to interact with government authorities and regulatory bodies.
  • Fluent in English; Arabic is a plus.

breifcase0-1 years

locationRiyadh

12 days ago
Customer Complaints Clerk

Customer Complaints Clerk

📣 Job Ad

MONEYMOON

Full-time
Join Our Innovative Team as a Customer Care Specialist at MONEYMOON!

MONEYMOON is a cutting-edge Fintech startup dedicated to transforming the lending landscape through our peer-to-peer microfinance platform. We empower individuals by creating secure and transparent connections between lenders and borrowers to meet short-term financial needs.

Job Summary:
The Customer Care Specialist is responsible for ensuring a seamless customer journey by handling inquiries and resolving issues efficiently. The role focuses on customer support, dispute resolution, compliance, and process improvements to enhance our service delivery.

Key Responsibilities:
  • Customer Interaction & Support: Handle inquiries across email, chat, phone, and social media, maintaining high customer satisfaction and addressing feedback.
  • Customer Journey Optimization: Implement initiatives for enhancing customer experience, ensuring smooth onboarding and personalized interactions.
  • Service Quality & Process Improvement: Monitor performance metrics, identify concerns, and propose enhancements to reduce friction in customer support.
  • Customer Retention & Loyalty: Develop strategies for building long-term relationships and tackling churn by personalized solutions.
  • Training & Development: Design training initiatives to enhance team skills in customer engagement and stay updated with industry trends.
  • Cross-Functional Collaboration: Work with various teams to resolve disputes and provide insights for product improvements.

Qualifications & Skills:
  • Bachelor's degree in Business, Communications, or a related field.
  • 2+ years in customer experience or support in fintech or financial services.
  • Strong communication and problem-solving skills.
  • Proficiency in CRM tools and Microsoft Office.
  • Ability to analyze data to improve customer satisfaction.
  • Empathy and a customer-first mindset.
  • Advanced English proficiency.

Benefits & Compensation:
  • Hybrid remote work model.
  • Startup experience with opportunities for career growth.
  • Access to industry-leading tools for customer engagement.

breifcase0-1 years

locationRiyadh

Remote Job
16 days ago
Customer Complaints Clerk

Customer Complaints Clerk

📣 Job Ad

ManpowerGroup Middle East

Full-time
Join Our Team as a Customer Support Associate
Our client is now recruiting for a Customer Support Associate (Call Centre Agent) for a remote position based in Saudi Arabia.

About the Role
As a Support Associate in our Customer Experience team, you will play a crucial role in addressing customer inquiries through our website and live chat regarding the company's services. You will be responsible for delivering exceptional customer service by providing accurate information and tailored solutions that meet customer needs.

Your Responsibilities
  • Answer inbound phone calls, emails, and respond to live chats efficiently.
  • Identify customer questions, concerns, and needs.
  • Provide accurate answers and solutions to customer queries.
  • Review customer accounts and transactions while resolving issues.
  • Give detailed explanations of services offered.
  • Meet support metrics while maintaining excellent customer service.

Skills and Requirements
  • University graduates.
  • Previous customer service experience is a plus.
  • Excellent communication skills in English; Native Arabic speaker highly desirable.
  • Fluency in English Language (B1 profile).
  • Ability to use computers and internet applications.
  • Great verbal and written communication skills.
  • Ability to handle customer issues and solve problems quickly.
  • Flexibility for rotational working hours/days.
  • Due to Saudization, Saudi Nationals will be highly desirable.

Work Environment
Only applicants willing to work in shifts (morning or evening) should apply.

breifcase0-1 years

locationRiyadh

Remote Job
17 days ago