Customer complaints clerk Jobs in Riyadh

Join Tamara as a Customer Support Associate!
At Tamara, we are the leading fintech platform in Saudi Arabia and the wider GCC region, dedicated to making dreams come true through our customer-centric financial super-app. We serve millions of users and partner with renowned brands like SHEIN, Jarir, noon, and Amazon.

Your Role:
As a Customer Support Associate, your mission will be to provide exceptional customer service by addressing queries through our website and live chat. You will leverage your strong communication skills to effectively solve customer issues, create unique experiences, and support our goal of revolutionizing shopping, paying, and banking for millions.

Key Responsibilities:

• Answer inbound calls, emails, and live chats efficiently.
• Identify customer questions and concerns while providing accurate solutions.
• Review customer accounts and transactions to resolve issues.
• Explain services in detail and ensure customer satisfaction.
• Understand and strive to meet support metrics while effectively following communication scripts.

Your Expertise:

• University graduates.
• Previous customer service experience is a plus.
• Native Arabic speaker with fluency in English (B1 profile).
• Strong verbal and written communication skills.
• Ability to handle customer issues and solve problems quickly.
• Flexibility with rotational working hours/days.

All qualified individuals are encouraged to apply!

Join Our Team as a Compliance Officer!
SET Europa is looking for a skilled Compliance Officer to join a leading tower company in Saudi Arabia. This role is crucial for developing and managing a data compliance framework, ensuring adherence to NDMO, PDPL, GDPR, and ISO 8000 standards.

Role Overview:
The Compliance Officer will focus on ensuring compliance readiness, certification processes, and regulatory monitoring as part of a Data Governance Solution Implementation project aligned with SDAIA's standards.

Key Responsibilities:

• Develop and implement a compliance framework for NDMO, PDPL, GDPR, and ISO 8000.
• Conduct compliance assessments and ensure full regulatory alignment.
• Monitor ongoing compliance maturity and provide quarterly reports.
• Coordinate with internal teams and vendors to enforce compliance best practices.
• Manage certification processes for ISO 8000 and other governance standards.
• Collaborate with STC and regulatory authorities on compliance-related assessments.
• Track and report on compliance risk areas and propose mitigation strategies.
• Ensure that all policies, procedures, and standards align with national and international regulations.

Requirements:

• 8+ years of experience in data governance compliance or regulatory assurance.
• Deep knowledge of NDMO, GDPR, PDPL, and ISO 8000.
• Strong experience in compliance frameworks, risk assessments, and certification processes.
• Experience working with telecom, data governance, or regulatory environments.
• Ability to interact with government authorities and regulatory bodies.
• Fluent in English; Arabic is a plus.

Join WTW as a Compliance Officer!
Are you ready to play a crucial role in ensuring our business adheres to compliance standards? WTW, a leader in risk and capital management with a long-standing reputation, is seeking a dedicated Compliance Officer to support our operations in Saudi Arabia.

The Role
The Compliance & Risk Officer will manage compliance in Saudi Arabia and handle regulatory requirements set by the Saudi Central Bank (SAMA). You will provide training, monitor compliance adherence, and act as the company's Anti-Money Laundering Officer.

Responsibilities include:

• Providing guidance on compliance with laws and internal policies.
• Monitoring regulatory trends and assessing risks.
• Training employees on compliance requirements.
• Documenting compliance priorities and actions taken.

Training
Work closely with local management to communicate WTW policies and ensure all required training is completed.

Reporting
Regularly report compliance activities and risk management strategies to Saudi Management and the Regional Compliance Officer.

Qualifications
We are looking for candidates with:

• A degree-level education.
• Strong communication skills in both Arabic and English.
• Prior compliance experience, especially in financial crime.
• IT proficiency in Microsoft packages.

Become a vital part of our team at WTW where integrity and excellence are at the core of our values. Apply now!

Join Our Innovative Team as a Customer Care Specialist at MONEYMOON!

MONEYMOON is a cutting-edge Fintech startup dedicated to transforming the lending landscape through our peer-to-peer microfinance platform. We empower individuals by creating secure and transparent connections between lenders and borrowers to meet short-term financial needs.

Job Summary:
The Customer Care Specialist is responsible for ensuring a seamless customer journey by handling inquiries and resolving issues efficiently. The role focuses on customer support, dispute resolution, compliance, and process improvements to enhance our service delivery.

Key Responsibilities:

• Customer Interaction & Support: Handle inquiries across email, chat, phone, and social media, maintaining high customer satisfaction and addressing feedback.
• Customer Journey Optimization: Implement initiatives for enhancing customer experience, ensuring smooth onboarding and personalized interactions.
• Service Quality & Process Improvement: Monitor performance metrics, identify concerns, and propose enhancements to reduce friction in customer support.
• Customer Retention & Loyalty: Develop strategies for building long-term relationships and tackling churn by personalized solutions.
• Training & Development: Design training initiatives to enhance team skills in customer engagement and stay updated with industry trends.
• Cross-Functional Collaboration: Work with various teams to resolve disputes and provide insights for product improvements.

Qualifications & Skills:

• Bachelor's degree in Business, Communications, or a related field.
• 2+ years in customer experience or support in fintech or financial services.
• Strong communication and problem-solving skills.
• Proficiency in CRM tools and Microsoft Office.
• Ability to analyze data to improve customer satisfaction.
• Empathy and a customer-first mindset.
• Advanced English proficiency.

Benefits & Compensation:

• Hybrid remote work model.
• Startup experience with opportunities for career growth.
• Access to industry-leading tools for customer engagement.

Join Our Team as a Customer Support Associate
Our client is now recruiting for a Customer Support Associate (Call Centre Agent) for a remote position based in Saudi Arabia.

About the Role
As a Support Associate in our Customer Experience team, you will play a crucial role in addressing customer inquiries through our website and live chat regarding the company's services. You will be responsible for delivering exceptional customer service by providing accurate information and tailored solutions that meet customer needs.

Your Responsibilities

• Answer inbound phone calls, emails, and respond to live chats efficiently.
• Identify customer questions, concerns, and needs.
• Provide accurate answers and solutions to customer queries.
• Review customer accounts and transactions while resolving issues.
• Give detailed explanations of services offered.
• Meet support metrics while maintaining excellent customer service.

Skills and Requirements

• University graduates.
• Previous customer service experience is a plus.
• Excellent communication skills in English; Native Arabic speaker highly desirable.
• Fluency in English Language (B1 profile).
• Ability to use computers and internet applications.
• Great verbal and written communication skills.
• Ability to handle customer issues and solve problems quickly.
• Flexibility for rotational working hours/days.
• Due to Saudization, Saudi Nationals will be highly desirable.

Work Environment
Only applicants willing to work in shifts (morning or evening) should apply.

Join Our Team at Mrsool!
Step into the world of Mrsool—where convenience meets innovation! As one of the largest delivery platforms in the MENA region, Mrsool has captivated users with its seamless experience, earning the highest ratings among major delivery platforms.

The Job in a Nutshell:
We are looking for a dedicated and customer-focused Part-Time Customer Support Representative to join our team. In this role, you will play a key part in ensuring exceptional customer experiences by assisting clients, resolving inquiries, and providing solutions promptly and professionally.

What You Will Do:

• Provide fast and friendly customer support via in-app chat.
• Assist customers in tracking their deliveries and resolving issues with orders.
• Handle customer complaints with professionalism.
• Collaborate with delivery partners to ensure efficient service.
• Keep accurate records of customer interactions.

Requirements:

• Strong communication skills and customer-focused mindset.
• Problem-solving abilities and patience in dealing with inquiries.
• No prior experience required; students welcome.
• Willingness to learn the app's features.

What We Offer You:

• Inclusive and diverse work environment.
• Competitive compensation with potential share options.
• Professional development through training and learning stipends.
• Supportive mentorship for personal success.

We at Smart Link Company, part of the Gulf Group for Training and Education, are looking for customer service specialists to join our team.

Job Title: Customer Service

Details and Conditions:

• Nationality: Saudi
• Qualification: Diploma or Bachelor's degree
• Proficiency in English is excellent
• Salary: 6000 riyals
• Number of Days Off: Two days

Application Date: Applications are now open starting from February 242025.

How to Apply: Send your CV to the email with the job title + city in the subject line.

Join us as a customer service representative in the Roshn Real Estate project!
In this role, you will be part of a dynamic team working to support our clients through effective communication and helping to meet their needs.

Responsibilities:

• Responding to customer inquiries over the phone.
• Providing accurate information about our services.
• Providing technical support and assistance to customers.
• Achieving specified goals through outstanding performance.

Requirements:

• Saudi nationality or a child of a citizen, spouse of a citizen.
• Excellent command of the English language.

We are looking for individuals who are passionate and committed to excellence in service. If you have the required skills, we would love to hear from you!