Full-time Captain waiter Jobs with 4,000-5,000 SR salary in Riyadh

Job Title: Captain Waiter

Workplace: Beit Ward Restaurant (Lebanese Restaurant)

Job Summary

The Captain Waiter at Beit Ward Restaurant is responsible for supervising the service team and ensuring a distinctive dining experience for customers. They ensure coordination among the team members, precise and efficient order execution, and immediate problem-solving to guarantee customer satisfaction and enhance the restaurant's reputation as an ideal destination for Lebanese hospitality.

Main Responsibilities and Tasks

1. Leading the Service Team

• Guiding and monitoring the waiters' performance to ensure service is delivered to the highest standards.
• Distributing daily tasks among the service team and coordinating their roles during peak times.
• Training new employees on work procedures and Lebanese hospitality methods.

1. Supervising Customer Experience

• Welcoming customers and ensuring their needs are met in a distinctive and effective manner.
• Monitoring order implementation from the kitchen to the table to ensure its quality and accuracy.
• Handling customer complaints professionally and quickly to ensure their complete satisfaction.

1. Coordinating with Other Departments

• Collaborating with the kitchen team to ensure orders are delivered with quality and speed.
• Coordinating with management to implement operational policies and procedures.
• Monitoring daily schedules and task distribution in coordination with the restaurant supervisor.

1. Maintaining Cleanliness and Quality Standards

• Ensuring compliance with health standards and food safety at all service stages.
• Monitoring the cleanliness of tables and utensils used and ensuring food is served in a clean environment.
• Conducting inspections within the dining hall to ensure smooth operations.

1. Managing Daily Operations

• Monitoring the inventory of tools and supplies related to service, such as napkins and plates.
• Preparing daily reports for management that include team performance and customer satisfaction levels.
• Contributing to improving operational processes by suggesting solutions and developmental ideas.

Requirements

1. Work Experience

• A minimum of two years of practical experience in customer service or in a similar role in the hospitality sector.
• Experience dealing with Lebanese restaurants or an Eastern hospitality environment is preferred.

1. Personal Skills

• Leadership skills and the ability to motivate the team.
• Strong communication skills with customers and colleagues.
• Ability to solve problems quickly and effectively.
• Attention to detail and the ability to manage multiple tasks.

1. Technical Skills

• Familiarity with cleanliness and food safety standards.

Working Conditions and Benefits

• Working in an upscale environment that reflects Lebanese hospitality culture.
• Flexible work schedules with the possibility to work during peak times and events.
• Competitive salary with additional performance-based incentives and customer satisfaction levels.
• Opportunities for career development and progression within the team.