About the Role
Amazon is seeking a motivated and detail-oriented ICQA Supervisor to join its operations in Riyadh, Saudi Arabia. This role is crucial for ensuring the efficiency, safety, and quality of fulfillment center operations. The position requires a proactive individual capable of managing daily activities, fostering a productive team environment, and driving continuous improvement initiatives. This is a full-time role with opportunities for growth within Amazon's operational structure, focusing on overseeing a specific function within the fulfillment center to meet performance, quality, and safety standards.
Key Responsibilities
- Supervise daily activities to ensure the safety, quality, and performance of Inbound or Outbound FC operations.
- Plan resourcing for the function beyond immediate needs.
- Identify training needs and manage team member performance and absence.
- Coach and monitor the department to foster a culture of productivity.
- Set and clarify departmental requirements and expectations to promote teamwork, collaboration, and open communication.
- Ensure adherence to safety procedures and document accidents and incidents promptly.
- Prioritize tasks effectively to meet deadlines.
- Exhibit professional behavior and manage ambiguity and change effectively.
- Drive results and proactively address obstacles.
- Communicate and enforce company policies consistently.
- Source and develop ideas for improvement plans.
- Share best practices across departments, shifts, and the organization.
- Collaborate with HR, Facilities, Safety, and IT to secure support and resources for initiatives.
- Track production metrics and use data to develop continuous improvement strategies and report to management.
- Assist in establishing long-term operational strategic plans.
- Mentor, train, and facilitate development to optimize performance and create organizational depth.
- Recognize high performance, coach underperformers, and implement progressive discipline when necessary.
- Propose and implement improvements in equipment and processing methods.
- Conduct daily and weekly timecard reviews to ensure pay accuracy.
- Perform other duties as assigned, with flexibility to rotate shifts/departments and work extended hours and holidays as needed.
- Arrive at least 30 minutes early and remain at least 30 minutes after the end of your shift for pass-downs, reports, and timecard reviews.
Qualifications and Requirements
- 1+ years of experience with Microsoft Office products and applications.
- High school diploma or equivalent.
- Ability to work a flexible schedule, including weekends, nights, and holidays.
- Ability to lift up to 49 pounds, stand/walk for shifts up to 12 hours, and frequently push, pull, squat, bend, and reach.
- Ability to work 40 hours per week, with overtime as required.
Required Skills and Competencies
- Proficiency in Microsoft Office products and applications.
- Experience with performance management techniques.
- Strong coaching and mentoring abilities.
- Knowledge of safety procedures and a commitment to safe working practices.
- Demonstrated ability in teamwork and collaboration.
- Excellent communication skills.
- Proven problem-solving and analytical skills.
- Familiarity with MS Office suite.
- Experience with Warehouse Management Systems (*, Highjump) is preferred.
- High integrity, dedication to quality, and adherence to policies and procedures.
- Positive attitude, strong work ethic, and readiness to work hard.
- Ability to treat co-workers with courtesy and respect.
- Effective communication and ability to take direction.
- Dependability, responsibility, reliability, and maturity.
- Exceptional listening skills, organization, and attention to detail.
- Ability to work effectively in a team environment and provide direct feedback.
- Capacity to handle ambiguity, changing priorities, and use good judgment in stressful situations.
- Experience with performance metrics.
- Self-motivated, structured, accurate, and results-driven with a readiness to improve and embrace change.
- Proven history of meeting customer requirements promptly and thoroughly.
- Ability to multi-task and handle multiple issues simultaneously.
- Experience working in a fulfillment center environment, which may involve noise, extended periods of walking and standing, lifting up to 50 pounds, bending, and using mechanical equipment.
Work Environment and Location
This is a full-time position based in Riyadh, Saudi Arabia. The role requires flexibility to work various shifts, including nights, weekends, and holidays, as operational needs dictate. The fulfillment center environment may be noisy and involve physical demands such as walking and standing for extended periods, lifting, bending, and using mechanical equipment.
