Customer complaints clerk Jobs in Saudi Arabia

Join Our Team as a Compliance Officer!
SET Europa is looking for a skilled Compliance Officer to join a leading tower company in Saudi Arabia. This role is crucial for developing and managing a data compliance framework, ensuring adherence to NDMO, PDPL, GDPR, and ISO 8000 standards.

Role Overview:
The Compliance Officer will focus on ensuring compliance readiness, certification processes, and regulatory monitoring as part of a Data Governance Solution Implementation project aligned with SDAIA's standards.

Key Responsibilities:

• Develop and implement a compliance framework for NDMO, PDPL, GDPR, and ISO 8000.
• Conduct compliance assessments and ensure full regulatory alignment.
• Monitor ongoing compliance maturity and provide quarterly reports.
• Coordinate with internal teams and vendors to enforce compliance best practices.
• Manage certification processes for ISO 8000 and other governance standards.
• Collaborate with STC and regulatory authorities on compliance-related assessments.
• Track and report on compliance risk areas and propose mitigation strategies.
• Ensure that all policies, procedures, and standards align with national and international regulations.

Requirements:

• 8+ years of experience in data governance compliance or regulatory assurance.
• Deep knowledge of NDMO, GDPR, PDPL, and ISO 8000.
• Strong experience in compliance frameworks, risk assessments, and certification processes.
• Experience working with telecom, data governance, or regulatory environments.
• Ability to interact with government authorities and regulatory bodies.
• Fluent in English; Arabic is a plus.

Join WTW as a Compliance Officer!
Are you ready to play a crucial role in ensuring our business adheres to compliance standards? WTW, a leader in risk and capital management with a long-standing reputation, is seeking a dedicated Compliance Officer to support our operations in Saudi Arabia.

The Role
The Compliance & Risk Officer will manage compliance in Saudi Arabia and handle regulatory requirements set by the Saudi Central Bank (SAMA). You will provide training, monitor compliance adherence, and act as the company's Anti-Money Laundering Officer.

Responsibilities include:

• Providing guidance on compliance with laws and internal policies.
• Monitoring regulatory trends and assessing risks.
• Training employees on compliance requirements.
• Documenting compliance priorities and actions taken.

Training
Work closely with local management to communicate WTW policies and ensure all required training is completed.

Reporting
Regularly report compliance activities and risk management strategies to Saudi Management and the Regional Compliance Officer.

Qualifications
We are looking for candidates with:

• A degree-level education.
• Strong communication skills in both Arabic and English.
• Prior compliance experience, especially in financial crime.
• IT proficiency in Microsoft packages.

Become a vital part of our team at WTW where integrity and excellence are at the core of our values. Apply now!

Join WTW as a Compliance Officer!
Are you ready to play a crucial role in ensuring our business adheres to compliance standards? WTW, a leader in risk and capital management with a long-standing reputation, is seeking a dedicated Compliance Officer to support our operations in Saudi Arabia.

The Role
The Compliance & Risk Officer will manage compliance in Saudi Arabia and handle regulatory requirements set by the Saudi Central Bank (SAMA). You will provide training, monitor compliance adherence, and act as the company's Anti-Money Laundering Officer.

Responsibilities include:

• Providing guidance on compliance with laws and internal policies.
• Monitoring regulatory trends and assessing risks.
• Training employees on compliance requirements.
• Documenting compliance priorities and actions taken.

Training
Work closely with local management to communicate WTW policies and ensure all required training is completed.

Reporting
Regularly report compliance activities and risk management strategies to Saudi Management and the Regional Compliance Officer.

Qualifications
We are looking for candidates with:

• A degree-level education.
• Strong communication skills in both Arabic and English.
• Prior compliance experience, especially in financial crime.
• IT proficiency in Microsoft packages.

Become a vital part of our team at WTW where integrity and excellence are at the core of our values. Apply now!

Join Abdullah Hashim Co. Ltd as a Compliance Officer!
In this critical role, you will ensure that our company adheres to all legal and regulatory requirements, fostering a culture of compliance and integrity.

Job Purpose:
As the Compliance Officer, you will be responsible for identifying potential risks and advising management on the necessary actions to stay compliant while upholding high ethical standards.

Responsibilities:

• Develop, implement, and monitor compliance programs.
• Stay updated with laws and regulations.
• Conduct audits and assessments to identify compliance risks.
• Maintain internal policies aligned with legal requirements.
• Manage compliance risk assessment processes.
• Liaise with regulatory agencies during audits.
• Prepare reports on compliance matters for management.
• Educate employees on compliance policies and best practices.
• Manage legal disputes and provide legal advice.

Qualifications:

• Bachelor's degree in law or related field; Master's preferred.
• 58 years of experience in compliance or legal roles.
• Strong understanding of compliance principles and laws.
• Excellent analytical and problem-solving skills.

We value attention to detail, discretion, and excellent communication skills. Join us in making a difference!

Join Abdullah Hashim Co. Ltd as a Compliance Officer!
In this critical role, you will ensure that our company adheres to all legal and regulatory requirements, fostering a culture of compliance and integrity.

Job Purpose:
As the Compliance Officer, you will be responsible for identifying potential risks and advising management on the necessary actions to stay compliant while upholding high ethical standards.

Responsibilities:

• Develop, implement, and monitor compliance programs.
• Stay updated with laws and regulations.
• Conduct audits and assessments to identify compliance risks.
• Maintain internal policies aligned with legal requirements.
• Manage compliance risk assessment processes.
• Liaise with regulatory agencies during audits.
• Prepare reports on compliance matters for management.
• Educate employees on compliance policies and best practices.
• Manage legal disputes and provide legal advice.

Qualifications:

• Bachelor's degree in law or related field; Master's preferred.
• 58 years of experience in compliance or legal roles.
• Strong understanding of compliance principles and laws.
• Excellent analytical and problem-solving skills.

We value attention to detail, discretion, and excellent communication skills. Join us in making a difference!

Join Our Team as a Customer Service Officer!

We are seeking a highly motivated Customer Service Officer to join our Neom branch. If you have a strong passion for delivering exceptional customer service and excel in a fast-paced environment, this opportunity is for you.

Responsibilities:

• Manage customer service operations at the branch, including vehicle arrangements.
• Oversee the preparation and inspection of returned vehicles.
• Ensure all transactions align with corporate guidelines and resolve customer inquiries promptly.
• Support the Branch Manager in facilitating vehicle deliveries and scheduling based on business needs.
• Coordinate with operations staff to maintain seamless service.
• Provide reports and maintain accurate records.

Requirements and Skills:

• Diploma or Bachelor’s degree in Business Administration, Public Relations, or a related field.
• 12 years of experience in customer service (preferably in car rentals).
• Excellent interpersonal and communication skills.
• Strong organizational and coordination skills with a keen eye for detail.
• Fluency in Arabic & English (spoken & written).
• Experience with CarPro or similar systems is a plus.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).

Why Join Us?

• Opportunity to collaborate with leading government, semi-government, and corporate clients.
• Career growth and development within a dynamic industry.
• Collaborative work environment with experienced professionals.
• Engage in meaningful work with real impact in a dynamic industry.
• Be part of an industry leader shaping the future of mobility solutions.

If you are a motivated professional with a passion for customer service, we’d love to hear from you! Apply now and be part of our growing team!

Join Our Innovative Team as a Customer Care Specialist at MONEYMOON!

MONEYMOON is a cutting-edge Fintech startup dedicated to transforming the lending landscape through our peer-to-peer microfinance platform. We empower individuals by creating secure and transparent connections between lenders and borrowers to meet short-term financial needs.

Job Summary:
The Customer Care Specialist is responsible for ensuring a seamless customer journey by handling inquiries and resolving issues efficiently. The role focuses on customer support, dispute resolution, compliance, and process improvements to enhance our service delivery.

Key Responsibilities:

• Customer Interaction & Support: Handle inquiries across email, chat, phone, and social media, maintaining high customer satisfaction and addressing feedback.
• Customer Journey Optimization: Implement initiatives for enhancing customer experience, ensuring smooth onboarding and personalized interactions.
• Service Quality & Process Improvement: Monitor performance metrics, identify concerns, and propose enhancements to reduce friction in customer support.
• Customer Retention & Loyalty: Develop strategies for building long-term relationships and tackling churn by personalized solutions.
• Training & Development: Design training initiatives to enhance team skills in customer engagement and stay updated with industry trends.
• Cross-Functional Collaboration: Work with various teams to resolve disputes and provide insights for product improvements.

Qualifications & Skills:

• Bachelor's degree in Business, Communications, or a related field.
• 2+ years in customer experience or support in fintech or financial services.
• Strong communication and problem-solving skills.
• Proficiency in CRM tools and Microsoft Office.
• Ability to analyze data to improve customer satisfaction.
• Empathy and a customer-first mindset.
• Advanced English proficiency.

Benefits & Compensation:

• Hybrid remote work model.
• Startup experience with opportunities for career growth.
• Access to industry-leading tools for customer engagement.

Join Skin Essentials Medical Clinic as a Receptionist!
We are looking for skilled receptionists to work at our dermatology and laser clinics located in the vibrant neighborhood of Yarmouk, Al Khobar. This is a full-time role that requires passionate individuals committed to providing excellent customer service.

Responsibilities:
- Welcoming and assisting clients at the front desk
- Managing appointments and phone calls
- Providing information about the clinic’s services and procedures
- Ensuring a tidy and welcoming reception area

Qualifications:
- Saudi nationality required
- Good command of English
- A minimum of a two-year diploma or equivalent educational background

We invite qualified female candidates to apply for this exciting opportunity to be part of our dedicated team in a leading medical clinic.

Join Our Team as a Customer Services Specialist!
We're a leading company in the field of doors, windows, and bedroom furniture, seeking a distinguished customer service employee to join our team in Jazan. Our ideal candidate has previous experience in customer service (preferably in furniture or decor) and excels in communication skills in both Arabic and English.

Key Responsibilities:

• Welcoming clients and assisting them in product selection.
• Explaining the benefits and features of wooden products.
• Responding to customer inquiries and providing technical support when necessary.
• Processing orders and sales while ensuring the accuracy of information.
• Maintaining product displays and organizing the showroom.
• Delivering excellent customer service to ensure customer satisfaction.
• Collaborating with the team to ensure smooth workflow.

Qualifications:

• 3 years of experience in customer service.
• Bachelor’s degree in Advertising, Marketing Communication, Public Relations, or Customer Service.
• Proficiency in Arabic and English.

Preferred Certifications:

• Microsoft Certified System Engineer (MCSE 2003)
• Microsoft Office Specialist (MOS)
• CCNA (Cisco Certified Network Associate)
• Cambridge International IT Skills
• HR Training Certificate (HRD, HRMP, HRBP)

Skills:

• Advanced customer service skills
• Quality assurance
• Customer experience management

We offer a competitive salary and commission on sales. If you're interested in joining our team, please send your resume.

Join Our Team at Planner 5D

At Planner 5D, we have revolutionized home design for over 100 million users globally. As we expand our team, we seek a Junior Customer Support Specialist to work remotely and make a significant impact by supporting our AI features.

Key Responsibilities:

• Correcting plans for properties post-AI recognition.
• Placing interior items according to the established plans.
• Monitoring AI workflows and escalating issues to management.
• Conducting research for plan statistics.

Working Schedule: 21000900 EET, with a 2 days on/2 days off rotation.

Desired Qualities:

• Strong attention to detail.
• Ability to perform repetitious tasks with accuracy.
• Resourcefulness for planning challenges.
• Desire for self-improvement and product enhancement.
• Intermediate English proficiency.

What We Offer:

• Attractive compensation with salary negotiations.
• Freedom and responsibility in your role.
• Investment in education and training.
• 20 days of paid time off.
• Remote work flexibility from any location.

We are excited that your application could lead to a mutually beneficial partnership. Apply now to start your journey with us!

Join Our Team at Mrsool!
Step into the world of Mrsool—where convenience meets innovation! As one of the largest delivery platforms in the MENA region, Mrsool has captivated users with its seamless experience, earning the highest ratings among major delivery platforms.

The Job in a Nutshell:
We are looking for a dedicated and customer-focused Part-Time Customer Support Representative to join our team. In this role, you will play a key part in ensuring exceptional customer experiences by assisting clients, resolving inquiries, and providing solutions promptly and professionally.

What You Will Do:

• Provide fast and friendly customer support via in-app chat.
• Assist customers in tracking their deliveries and resolving issues with orders.
• Handle customer complaints with professionalism.
• Collaborate with delivery partners to ensure efficient service.
• Keep accurate records of customer interactions.

Requirements:

• Strong communication skills and customer-focused mindset.
• Problem-solving abilities and patience in dealing with inquiries.
• No prior experience required; students welcome.
• Willingness to learn the app's features.

What We Offer You:

• Inclusive and diverse work environment.
• Competitive compensation with potential share options.
• Professional development through training and learning stipends.
• Supportive mentorship for personal success.

Join Our Team as a Customer Support Specialist!
We are excited to announce that we are hiring a Customer Support Specialist in Jeddah. This is an excellent opportunity to be part of a dynamic company, where you will provide exceptional support to our customers and contribute to our ongoing success. If you have strong communication skills, a passion for helping others, and are committed to delivering outstanding customer service, we encourage you to apply.

Responsibilities:

• Provide timely and effective assistance to customers via phone, email, and live chat.
• Resolve customer inquiries, complaints, and issues with professionalism and care.
• Document customer interactions and maintain accurate records.
• Collaborate with other teams to ensure customer satisfaction and improve processes.
• Stay updated on company products, services, and promotions to offer knowledgeable support.
• Escalate complex issues to the appropriate department when necessary.

Qualifications:

• Arabic language speaker mandatory
• English language speaker (minimum B1)
• Good verbal communication
• Multitasking
• Work in a team
• Grammatically correct in written and verbal communication
• Stress resistance
• Responsibility
• Computer literacy
• Customer Focus
• Desire to benefit and help people

Conditions & Benefits:

• Hybrid/Remote work schedule
• Unlimited opportunities for professional and career growth, regular external and internal training from our partners
• The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
• Initial training
• Probation period up to 3 months

We offer you all the conditions for professional and personal growth with a rapidly growing tech company. Your resume will be considered within 14 calendar days of receiving it. If your experience meets the requirements of our company, we will contact you. If you receive no feedback, it means that currently there are no suitable vacancies for you.

Join My Clinic KSA, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Job Responsibilities:

• Providing a high level of customer service and professional communication skills.
• Transferring the call to the required contact per the caller request.
• Responding to patients calling with general queries.
• Providing clear visibility to the organization by inserting all the data in system.
• Achieving the required level of patient satisfaction through the customer survey after the end of each call.
• Booking appointments.
• Re-scheduling appointments.
• Cancelling appointments.
• Confirming appointments 24hr prior to appointment date.
• Registering new patients over the phone.
• Processing complaints.
• Calling back patients with outcome of complaint management.
• Escalating complaints that can't be resolved within standards set by the Clinic.

Education & Experience:

• Education: Diploma or any qualification degree.
• Experience Fields: customer service, Tele-sales, ability to communicate clearly, read and write effectively; in English and Arabic.
• Years of Experience: Fresh graduate or experience in customer service, contact center, Tele-sales or customer care position.

Join My Clinic KSA, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Job Responsibilities:

• Providing a high level of customer service and professional communication skills.
• Transferring the call to the required contact per the caller request.
• Responding to patients calling with general queries.
• Providing clear visibility to the organization by inserting all the data in system.
• Achieving the required level of patient satisfaction through the customer survey after the end of each call.
• Booking appointments.
• Re-scheduling appointments.
• Cancelling appointments.
• Confirming appointments 24hr prior to appointment date.
• Registering new patients over the phone.
• Processing complaints.
• Calling back patients with outcome of complaint management.
• Escalating complaints that can't be resolved within standards set by the Clinic.

Education & Experience:

• Education: Diploma or any qualification degree.
• Experience Fields: customer service, Tele-sales, ability to communicate clearly, read and write effectively; in English and Arabic.
• Years of Experience: Fresh graduate or experience in customer service, contact center, Tele-sales or customer care position.

Join Our Team as a Customer Service Specialist!
We are searching for a talented Customer Service Specialist to join our team at Zinco. Your primary responsibilities will include communicating with customers and resolving their issues in a professional and prompt manner, along with providing support and advice regarding our products or services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or live chat.
• Provide effective solutions to problems that customers may face.
• Follow up customer inquiries until resolution is achieved.
• Update customer database and document cases.
• Deliver exceptional service that contributes to customer satisfaction and loyalty.

Qualifications:

• Bachelor's degree in a relevant field or equivalent.
• Previous experience in customer service (preferred).
• Excellent communication skills and adaptability in handling various situations.
• Proficient in computer usage and customer relationship management (CRM) software.
• Able to work under pressure and solve problems effectively.

Benefits:

• Competitive salary.
• Supportive and motivating work environment.
• Opportunities for training and professional development.