Customer complaints clerk Jobs in Saudi Arabia

Join Our Team as a Customer Service Officer!
We are looking for a dedicated Customer Service Officer to join our HR Consultancy team. You will play a crucial role in ensuring a seamless customer experience while handling client inquiries and providing support.

Key Responsibilities:

• Respond to customer queries via phone, email, and chat in a professional manner.
• Assist clients with inquiries related to HR consultancy services.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with internal teams to resolve client concerns effectively.
• Provide general administrative support related to customer service operations.
• Ensure excellent customer satisfaction by following up on concerns and feedback.
• Assist in scheduling meetings and managing client appointments.

Required Skills & Qualifications:

• Education: Bachelor's degree in Business Administration or a relevant field.
• Experience: At least 1 year in customer service or a related role.
• Strong verbal and written communication skills.
• Basic understanding of customer service principles.
• Good problem-solving and interpersonal skills.
• Ability to multitask and handle customer inquiries efficiently.
• Proficiency in MS Office (Word, Excel, Outlook).
• A proactive and customer-focused approach.

Join DB Schenker as a Customer Services Specialist
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.

Key Responsibilities:

• Ensure the accurate and timely movement of air freight to and from specific locations within the service standards agreed with the customer.
• Handle all customer facing communication and shipment-related internal communication between/with stakeholders.
• Provide customers with proactive exception management in case of service quality deviations including follow-up and problem resolution.
• Coordinate customs clearance activities with the Customs Department or Customs Broker.
• Handle delivery order release and completion of turnover and self-pick-up leg.
• Ensure customers are invoiced for all shipment-related charges.
• Provide routing instructions to origins based on the shipping instructions received.
• Ensure valid quotation for Consignee is in place.
• Follow up on credit issues with the finance team.
• Responsible for Customs Clearance charges, duty, and tax payment.
• Create customs related income reserves and cost accruals in TMS (TANGO).
• Request and receive delivery instructions from the Consignee and relay them to the Central Operations.
• Coordinate communication between Customer and Trucking company in case assistance is required during delivery.
• Ensure on-time invoicing within corporate guidelines.

Qualifications:

• Graduate of any field.
• Preferably has experience in the same field.
• Effective and professional communication skills (both in English and local language).
• Decision-making and problem-solving skills.
• Ability to prioritize and manage time.
• Attention to detail and accuracy.
• Must work well within a team.

Benefits:

• Continual training and development opportunities.
• Work-life balance with vacation and leave policies.
• Comprehensive support through an Employee Assistance Program.

To be considered for this position, you must have required visa and residency to work and live in Saudi Arabia.

Join DB Schenker as a Customer Services Specialist
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.

Key Responsibilities:

• Ensure the accurate and timely movement of air freight to and from specific locations within the service standards agreed with the customer.
• Handle all customer facing communication and shipment-related internal communication between/with stakeholders.
• Provide customers with proactive exception management in case of service quality deviations including follow-up and problem resolution.
• Coordinate customs clearance activities with the Customs Department or Customs Broker.
• Handle delivery order release and completion of turnover and self-pick-up leg.
• Ensure customers are invoiced for all shipment-related charges.
• Provide routing instructions to origins based on the shipping instructions received.
• Ensure valid quotation for Consignee is in place.
• Follow up on credit issues with the finance team.
• Responsible for Customs Clearance charges, duty, and tax payment.
• Create customs related income reserves and cost accruals in TMS (TANGO).
• Request and receive delivery instructions from the Consignee and relay them to the Central Operations.
• Coordinate communication between Customer and Trucking company in case assistance is required during delivery.
• Ensure on-time invoicing within corporate guidelines.

Qualifications:

• Graduate of any field.
• Preferably has experience in the same field.
• Effective and professional communication skills (both in English and local language).
• Decision-making and problem-solving skills.
• Ability to prioritize and manage time.
• Attention to detail and accuracy.
• Must work well within a team.

Benefits:

• Continual training and development opportunities.
• Work-life balance with vacation and leave policies.
• Comprehensive support through an Employee Assistance Program.

To be considered for this position, you must have required visa and residency to work and live in Saudi Arabia.

Join Our Team as a Senior Compliance Officer!
We are looking for a dedicated Senior Compliance Officer to join one of our renowned client's teams in Jeddah. If you have a keen eye for regulatory compliance, governance, and corporate policies, this role is for you!

Key Responsibilities:

• Ensure proper execution of directors’ appointments in collaboration with the governance department, in line with CMA regulations, Saudi Corporate Companies Law, and Articles of Association.
• Develop and implement company policies and compliance regulations.
• Oversee business operations, ensuring adherence to policies, investments, and procedures.
• Monitor and enforce control systems to prevent violations of legal rules and internal policies.
• Conduct periodic audits to ensure compliance with legal and regulatory frameworks.
• Collaborate with Corporate Counsel, HR, and Audit departments for regulatory enforcement.
• Stay updated on regulatory developments and evolving compliance best practices.
• Prepare compliance reports for executive management and external regulatory bodies.
• Maintain accurate compliance records while adhering to all organizational policies.

Requirements:

• Bachelor’s degree in Law or a relevant field from an accredited university.
• Strong experience dealing with MOC (Ministry of Commerce) and MOL (Ministry of Labor).
• Proven expertise in drafting, reviewing, and editing agreements and contracts.
• General awareness of quality and environmental aspects.

Location: Jeddah, Saudi Arabia

Introduction
We at the Tayba Charity Doctors Association in Medina are looking for a highly skilled Customer Service Specialist to join our team. This role will require you to set and define performance and quality indicators in customer service.

Main Tasks

• Conducting studies and analyses to set and define key performance indicators.
• Participating in developing and updating customer procedures and services.
• Developing programs and initiatives to enhance system quality.
• Analyzing information to identify strengths and weaknesses in customer service.
• Preparing documents and reports related to customer service.

Required Qualifications

• Bachelor's degree in Marketing, Communication, Public Relations, Customer Service, or Executive Secretarial Studies.
• 3 years of practical experience.

Preferred Certifications

• Microsoft Certified System Engineer (MCSE 2003).
• Microsoft Office Specialist (MOS).
• CCNA Cisco Certification.
• International Cambridge Certificate in IT Skills.
• HRD, HRMP, HRBP Human Resources Training Certificate.

Preferred Skills

• Investigations, Public Relations, Research, Training, Report Preparation and Monitoring, Measuring Customer Opinions, Measuring Performance, Consulting, Prioritizing Requests, Sales Activities.

Introduction
The WAM National Elevators Company offers a job opportunity for the position of Customer Service Specialist in Medina. We are looking for an individual with excellent communication skills, who has the ability to deal with customers and successfully solve problems.

Responsibilities:

• Interacting with customers and responding to their needs.
• Providing support and assistance by delivering accurate information.
• Efficiently and effectively resolving customer issues.
• Working within a team to ensure service level requirements are met.
• Adhering to the work shift system (morning/evening) as needed.

Requirements:

• At least two years of experience in customer service.
• Excellent communication skills and problem-solving ability.
• Ability to work under pressure.

How to apply:
To apply for the position, please send your CV with the requirement to write (Job Title + City) in the subject line of the email to the email address mentioned above.

Join Our Team as a Customer Service Agent
We are seeking a dedicated customer service agent to enhance our customer interactions and provide exceptional service. In this role, you will be the key point of contact for our customers, ensuring they receive accurate information and resolving their inquiries effectively.

Key Responsibilities:

• Respond to customer inquiries through phone, email, or chat in a timely and professional manner.
• Provide information about our products and services, including pricing and availability.
• Effectively resolve customer complaints and issues.
• Process orders, returns, and exchanges according to company policies.
• Maintain accurate records of customer interactions and transactions.
• Assist with sales inquiries and process payments.

Candidate Requirements:

• Proven experience in customer service or retail.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Strong problem-solving abilities and attention to detail.
• Familiarity with CRM systems is a plus.
• High school diploma or equivalent; a degree in Business Administration is preferred.

Skills Needed:

• Excellent communication skills.
• Strong problem-solving abilities.
• Attention to detail.
• Ability to multitask and prioritize.
• Proficiency in customer service software.
• Conflict resolution skills.
• Patience and empathy.
• Time management skills.
• Ability to work well under pressure.
• Adaptability to handle various inquiries.

Join Manarat Taba Company for the management and operation of limited hotels as a Customer Service Specialist.

We are looking for a creative and dedicated person to join our team. The successful candidate will take on multiple responsibilities related to improving the quality of customer service and ensuring their satisfaction.

Main Responsibilities:

• Setting and defining performance and quality indicators in customer service.
• Participating in updating customer service procedures.
• Analyzing data to identify strengths and weaknesses in the service.
• Developing innovative programs that enhance service quality.
• Preparing documents and reports related to customer service.

Required Qualifications:

• Bachelor's degree in one of the following fields: Advertising and Marketing Communication, Public Relations, Customer Service, Executive Secretarial.

Required Skills:

• Customer service: Advanced.
• Quality assurance: Advanced.
• Customer experience management: Advanced.
• Languages: Arabic and English at an advanced level.

Job Details: Six working days a week. Number of vacancies: 5 positions.
Salary: 4000 Saudi Riyals or more.

Join us as a Customer Service Specialist at Al-Masfar Limited!
We are looking for a distinguished and talented individual to join our team.

Job Description:
As a Customer Service Specialist, you will be responsible for establishing and defining performance and quality indicators and standards in customer service. You will play an active role in developing programs aimed at improving the quality and professionalism of customer service systems.

Key Responsibilities:

• Conduct specialized studies and analyses to determine key performance indicators in coordination with the quality management department.
• Participate in updating customer service procedures and guides to ensure that requests and inquiries are received efficiently.
• Develop innovative programs to ensure that customer expectations are exceeded.
• Analyze information to determine strengths and weaknesses and prepare documents and reports related to customer service.

Qualifications:
At least a high school diploma. Advanced experience in customer service.

Languages:
Advanced level of Arabic.