Full-time Administrative Assistant Jobs in Saudi Arabia

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated and customer-focused Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position offers an opportunity for individuals with 0-1 years of experience to begin their career in the hospitality industry. The Telephone Operator will serve as the primary point of contact for guests, ensuring all their communication needs are met efficiently and professionally.

Key Responsibilities

• Attend to, register, note, and process all guest calls, requests, inquiries, or concerns.
• Operate the switchboard terminal.
• Process guest requests for wake-up calls, call identification, do not disturb settings, call forwarding, conference calls, calls via Telecommunications Device for the Deaf (TDD), and calls from unregistered guests.
• Inform guests of any messages they have received.
• Monitor busy or unanswered lines, maintaining contact with guests on hold to update their status and offering to take messages.
• Receive, record, and transmit messages accurately, completely, and legibly.
• Activate and deactivate guest room indicator lights as appropriate.
• Assist guests with internet access issues, transferring them to the service provider's customer support line when necessary.
• Test communication equipment to ensure it is functioning properly.
• Attend to special requests from guests with exceptional needs.
• Contact the appropriate person or department as needed to resolve guest calls, requests, or issues.
• Follow up with guests to ensure their requests or issues have been resolved to their complete satisfaction.
• Dispatch bell staff or service personnel as required.
• Comply with all company policies and procedures, reporting accidents, injuries, and unsafe working conditions to the manager.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information and protect company assets.
• Greet and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Thank guests with genuine appreciation and assist individuals with disabilities.
• Speak with others using clear and professional language, and answer telephones using appropriate protocol.
• Cultivate and maintain positive working relationships with others and support the team to achieve common goals.
• Adhere to quality assurance expectations and standards.

Qualifications and Requirements

• High school diploma or equivalent certificate from a General Educational Development (GED) program.
• No prior work experience required.
• No supervisory experience required.
• No specific licenses or certifications are required.

Required Skills

• Telephone operation and communication.

Work Environment and Physical Demands

This is a full-time, non-management position located at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. Physical demands include standing, sitting, or walking for extended periods, and the ability to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. The role also involves entering and locating information using computers and/or Point of Sale (POS) systems. Reasonable requests from supervisors for other duties will also be performed.

W Hotels is part of Marriott International, committed to providing equal opportunities and fostering an environment where diversity is valued. The company's mission is to awaken curiosity and expand worlds, offering a place to enjoy life, open doors, and minds, inspired by new faces and experiences, with a core spirit of being ready-for-anything and reinventing luxury norms worldwide through the "Whatever/Whenever" service philosophy.

About the Role

Seera is a company focused on producing and distributing cinematic micro-series that connect with contemporary audiences while reflecting Arab culture, language, and values. The company emphasizes authentic stories relevant to Saudi Arabia and the wider region. As a Founders Associate, you will work directly with the founders on key strategic and operational initiatives to support Seera's mission of delivering culturally respectful, artistically excellent, and responsible entertainment.

Key Responsibilities

• Drive strategic and operational initiatives by analyzing key performance metrics such as downloads, coin economy behavior, SVOD conversion, retention, and Customer Acquisition Cost/Lifetime Value (CAC/LTV), translating data into actionable decisions.
• Conduct recurring competitive monitoring of the microdrama and MENA streaming space, analyzing competitors including ReelShort, DramaBox, ShortMax, and Shahid.
• Assist in managing the content pipeline, coordinating with writers, studios, and dubbing/localization vendors, while overseeing release scheduling and tracking throughput and cost per episode.
• Support business development by sourcing, preparing, and assisting in closing partnerships, including distribution, telco/carrier billing, content licensing, and regional platforms, by building necessary materials and managing follow-through.
• Contribute to fundraising and investor relations by building and maintaining the data room, updating financial models, preparing investor decks and updates, and managing diligence logistics.
• Take ownership of ambiguous, cross-functional problems from inception to resolution, such as new market entry preparation, monetization experiments, hiring sprints, or vendor migrations, and systematize solutions before handing them off.
• Leverage founder time by preparing for meetings, driving decisions to closure, and ensuring follow-up on critical items.

Qualifications and Requirements

• Bachelor's degree in business, economics, media, communications, or a related field, or equivalent practical experience.
• Prior experience in startups, consulting, media, or entertainment is a strong plus.
• A genuine interest in film, series production, or storytelling, ideally with familiarity with Arab culture and regional media trends.

Required Skills

• Exceptional organizational and project management abilities, including task prioritization, time management, and stakeholder coordination.
• Strong analytical and research skills, with the proven ability to synthesize complex information into clear, actionable insights.
• Excellent written and verbal communication skills, enabling the preparation of concise presentations, briefs, and reports.
• Proficiency in working with data, including the use of spreadsheets and basic dashboards, to support business decisions and performance tracking.
• The capacity to work independently, take initiative, and adapt to changing priorities in a fast-paced setting.

Work Environment and Experience

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 0-1 year of experience, making it suitable for individuals early in their careers looking to gain foundational experience in a dynamic company.

About the Role

Stella Stays is developing tech-driven living spaces designed for a modern and effortless experience. We are seeking a Front Desk Receptionist to join our team in Riyadh. This role is essential for managing daily operations, ensuring excellent guest experiences, and facilitating communication across departments and with external parties.

As the primary point of contact, the Front Desk Receptionist will represent Stella Stays' commitment to innovation and guest satisfaction, playing a key role in maintaining property standards and ensuring a seamless resident experience.

Key Responsibilities

• Conduct daily check-in and check-out inspections to ensure property readiness and guest satisfaction.
• Oversee in-house inventory management and stock counts to maintain adequate supplies for operations.
• Supervise the maintenance and cleaning teams, ensuring efficient scheduling and high-quality work delivery.
• Coordinate and promptly address repair and maintenance tasks to minimize disruptions for guests.
• Prepare and adhere to daily, weekly, and monthly reports detailing property operations and guest feedback.
• Ensure compliance with all property documentation requirements and quality assurance standards.
• Respond promptly and professionally to on-ground guest requests, ensuring their needs are met efficiently.
• Handle add-on service requests and coordinate with relevant service providers to fulfill guest needs.
• Source and manage reliable service providers and vendors, negotiating favorable contracts to ensure cost-effectiveness and quality.
• Maintain strict data control and confidentiality of sensitive information.
• Greet visitors, clients, and partners, providing a professional and welcoming atmosphere at the reception area.
• Answer and direct incoming calls, taking accurate messages when necessary.
• Manage incoming and outgoing mail and packages efficiently.
• Maintain the tidiness and professional appearance of the reception area.
• Assist with ad hoc administrative tasks as needed to support the team and operations.

Qualifications and Requirements

• A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Proven experience in Operations and Front Desk management, with a preference for experience within the hospitality industry.
• Strong organizational and multitasking abilities, coupled with meticulous attention to detail.
• Excellent communication and interpersonal skills, enabling effective interaction with guests and stakeholders.
• Proficiency in using property management systems and other relevant software applications.
• Ability to work independently, make sound decisions, and manage tasks effectively in a fast-paced environment.

Required Skills

• Operations Management
• Front Desk Management
• Guest Relations
• Inventory Management
• Team Supervision
• Maintenance Coordination
• Reporting
• Quality Assurance
• Vendor Management
• Data Control
• Confidentiality
• Communication Skills
• Interpersonal Skills
• Multitasking
• Attention to Detail
• Property Management Systems

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience. Stella Stays is committed to providing a professional and organized work environment.

About the Role

W Hotels is seeking a Telephone Operator to join our team in Riyadh, Saudi Arabia. This full-time, non-management position is suitable for individuals with 0-1 years of experience looking to start a career in the hospitality industry. As a Telephone Operator, you will serve as the primary point of contact for guests, ensuring their needs are addressed efficiently and professionally.

W Hotels is committed to embracing new experiences and delivering exceptional service. Our approach focuses on providing "Whatever/Whenever" service with passion. We encourage individuals with a unique vision and innovative spirit to join our team and develop their potential.

Key Responsibilities

• Handle, record, log, and process all guest calls, requests, questions, or concerns.
• Operate the telephone switchboard station effectively.
• Process guest requests, including wake-up calls, call screening, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Inform guests of any messages received.
• Monitor busy or unanswered lines, provide updates to callers on hold, and offer to take messages.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate and deactivate guest room message lights as required.
• Assist guests with internet access instructions and transfer those with internet issues to the provider's customer support.
• Regularly test communications equipment to ensure proper functionality.
• Respond to special requests from guests with specific needs.
• Contact the appropriate individual or department to resolve guest calls, requests, or problems.
• Follow up with guests to confirm satisfaction with resolved requests or problems.
• Dispatch bell staff or valet staff when necessary.
• Adhere to all company policies and procedures.
• Report accidents, injuries, and unsafe working conditions to management.
• Maintain a clean and professional uniform and personal appearance at all times.
• Protect company assets and maintain the confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guest service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation.
• Communicate clearly and professionally with others and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships and support team goals.
• Comply with quality assurance expectations and standards.
• Perform duties that require standing, sitting, or walking for extended periods.
• Enter and retrieve information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No specific work experience is required for this role.
• No supervisory experience is necessary.
• No specific licenses or certifications are required.

Required Skills

• Strong communication skills.

Work Environment and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. Marriott International is an equal opportunity employer committed to diversity and inclusion, valuing the unique backgrounds of all associates and providing access to opportunity.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and guest-focused Controller-Rooms to join their dynamic team. This full-time, non-management position is suitable for individuals with less than one year of related work experience looking to start a career in the hospitality industry. The Controller-Rooms will be instrumental in ensuring seamless guest experiences from check-in to check-out, contributing to the hotel's reputation for exceptional service.

The mission of W Hotels is to "ignite curiosity, expand worlds," fostering a vibrant environment for guests. W Hotels aims to reinvent luxury through innovation, attracting original thinkers and forward-thinking individuals. Joining W Hotels means becoming part of Marriott International, a global brand offering opportunities for professional growth and development.

Key Responsibilities

• Assign rooms based on guest requests and preferences when possible.
• Pre-register designated guests and prepare key packets for their arrival.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room or check-out changes when feasible, communicating status to appropriate staff.
• Confirm reservations and cancellations to ensure accuracy.
• Review out-of-order rooms daily to manage inventory.
• Ensure room rates match market codes and document any exceptions.
• Verify and adjust guest billing for accuracy.
• File guest paperwork and documentation securely.
• Process all guest check-ins and check-outs efficiently.
• Activate room keys for guests.
• Secure valid payment from guests.
• Identify any over-commitments to prevent service issues.
• Perform duplicate reservation checks and block rooms accordingly.
• Run daily reports to monitor operational status.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work effectively with other departments.
• Serve as a departmental role model.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• Less than 1-year of related work experience.
• No supervisory experience required.
• No specific licenses or certifications are required for this role.

Required Skills

• Guest Request Management
• Reservation Confirmation
• Billing Verification
• Payment Processing
• Report Generation
• Guest Service Excellence
• Maintaining Professional Appearance
• Confidentiality and Data Protection
• Company Asset Protection
• Interdepartmental Coordination
• Teamwork and Collaboration
• Proficiency in Computer Systems Operation
• Experience with Point of Sale (POS) Systems
• Basic Physical Mobility (standing, sitting, walking, lifting)

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Equal Opportunity Employer

Marriott International is committed to being an equal opportunity employer. The company fosters an environment where diverse backgrounds are valued and celebrated, and is dedicated to non-discrimination on any protected basis, including disability and veteran status, or other bases protected by applicable law.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is an opportunity for individuals with 0-1 years of experience to enter the hospitality industry. The Telephone Operator will serve as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally to contribute to an exceptional guest experience.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns with efficiency and courtesy.
• Operate the telephone switchboard station to manage incoming and outgoing calls.
• Process guest requests for services such as wake-up calls, screening calls, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Advise guests of any messages received promptly and accurately.
• Monitor busy or unanswered lines, check back with callers on hold to provide status updates, and offer to take messages.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate and deactivate guest room message lights as appropriate.
• Instruct guests on how to access the internet and transfer guests experiencing technical difficulties to the provider's customer support line.
• Test communications equipment regularly to ensure it is functioning properly.
• Respond to special requests from guests with unique needs, ensuring their satisfaction.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed to assist guests.
• Follow all company policies and procedures diligently.
• Report accidents, injuries, and unsafe work conditions to the manager immediately.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information.
• Protect company assets by adhering to security protocols.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities, ensuring their needs are met with respect and care.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Comply with quality assurance expectations and standards to maintain high service levels.
• Stand, sit, or walk for an extended period of time as required by the role.
• Enter and locate information using computers and/or POS systems accurately.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Exceptional communication skills, both verbal and written.

Work Environment and Additional Information

This is a full-time, non-management position located in the Financial District, Riyadh, Saudi Arabia. The role is not remote. The Job Number for this position is 26071723. W Hotels is part of Marriott International, an equal opportunity employer committed to fostering an environment where diverse backgrounds are valued and celebrated. The mission of W Hotels is to encourage curiosity and expand horizons, offering a place to experience life and reinvent the norms of luxury. The service culture emphasizes that anything can be done at any time, turning guest passions into reality.

About the Sales Coordinator Role

Fairmont Ramla Serviced Residences Riyadh is seeking a Sales Coordinator to support its sales department. This full-time position is based in Riyadh and involves managing administrative tasks to ensure the smooth operation of sales activities. The role is integral to facilitating effective communication between the sales team and other departments, ensuring client needs are met efficiently.

Role Overview and Responsibilities

The Sales Coordinator will provide essential administrative and operational support to the sales team. This includes coordinating daily sales activities, maintaining client records, and assisting in the preparation of sales materials. The position requires acting as a key liaison to ensure seamless collaboration across departments and prompt client service.

• Assist the sales team with daily operations and administrative duties.
• Maintain accurate client databases and records.
• Coordinate sales meetings, appointments, and follow-up activities.
• Prepare sales reports and performance metrics for management review.
• Support the creation of proposals and presentations for prospective clients.

Qualifications and Experience

Candidates for this role should possess a strong educational background and relevant professional experience. The ability to manage multiple tasks and communicate effectively is crucial for success in this position.

• Bachelor's degree in Business Administration, Hospitality, Marketing, or a related field.
• Previous experience in sales, customer service, or administrative support, preferably within the hospitality or corporate sector.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with CRM systems such as Opera, Salesforce, or similar is advantageous.

Required Skills and Attributes

Successful candidates will demonstrate excellent organizational capabilities and a proactive approach to their work. Strong interpersonal skills are essential for collaborating with team members and clients.

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• High attention to detail and accuracy in data entry and reporting.
• Ability to multitask and perform effectively in a fast-paced environment.
• Good problem-solving skills and a proactive attitude.
• Fluency in English; proficiency in additional languages is a benefit.

Work Environment and Location

This is a full-time position located in Riyadh. Fairmont Ramla Serviced Residences is a luxury hospitality destination known for its premium serviced residences, dining, and guest services, operating under the Fairmont brand standards.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and guest-focused Controller-Rooms to join their dynamic team. This full-time, non-management position is an opportunity for individuals with less than one year of experience to begin their career in hotel operations. The Controller-Rooms will play a crucial role in ensuring seamless guest experiences from check-in to check-out, contributing to the hotel's reputation for exceptional service.

W Hotels aims to ignite travelers' curiosity and expand their worlds, drawing inspiration from new faces and experiences. The brand is known for reinventing luxury globally through its unique culture and service philosophy of "Whatever/Whenever."

Key Responsibilities

• Assign rooms according to guest requests and preferences whenever possible.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room or check-out changes when possible, communicating status to appropriate staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily.
• Ensure rates match market codes and document any exceptions.
• Verify and adjust billing for guests.
• File guest paperwork or documentation.
• Process all guest check-ins and check-outs.
• Activate room keys.
• Secure valid payment.
• Identify any over-commitments.
• Perform duplicate reservation checks and block rooms accordingly.
• Run daily reports to monitor operations.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs, assisting individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work effectively with other departments.
• Serve as a departmental role model.
• Develop and maintain positive working relationships with others and support the team to reach common goals.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• Less than 1 year of related work experience.
• No supervisory experience required.
• No specific licenses or certifications are required.

Required Skills

• Guest Request Management
• Reservation Confirmation
• Billing Verification
• Payment Processing
• Report Generation
• Guest Relations
• Adherence to Company Policies
• Maintaining Professional Appearance
• Confidentiality
• Asset Protection
• Upholding Guest Service Standards
• Effective Communication (Verbal and Written)
• Accurate Written Documentation
• Professional Telephone Etiquette
• Interdepartmental Coordination
• Teamwork and Collaboration
• Quality Assurance
• Proficiency with Computer Systems
• Familiarity with POS Systems

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Marriott International is committed to being an equal opportunity employer, valuing the unique backgrounds of all associates and promoting non-discrimination on any protected basis, including disability and veteran status.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is suitable for individuals with 0-1 year of experience looking to start a career in the hospitality industry. As a Telephone Operator, you will serve as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally to contribute to an exceptional guest experience.

The role involves managing all incoming and outgoing calls, processing guest requests, and providing information and assistance. You will play a crucial part in maintaining the smooth operation of guest services by effectively handling communications and resolving guest inquiries.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate the telephone switchboard station to manage incoming and outgoing calls.
• Process guest requests for services such as wake-up calls, screening calls, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Advise guests of any messages received.
• Monitor busy or unanswered lines, check back with callers on hold to update their status, and offer to take a message.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate and deactivate guest room message lights as appropriate.
• Instruct guests on how to access the internet and transfer guests with technical problems to the provider's customer support line.
• Test communications equipment regularly to ensure it is functioning properly.
• Respond to special requests from guests with unique needs.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed.
• Follow all company policies and procedures, reporting accidents, injuries, and unsafe work conditions to management.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities and thank guests with genuine appreciation.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• Experience: 0-1 year.

Required Skills

• Strong communication skills are essential for interacting with guests and colleagues.

Work Environment and Details

This is a full-time, non-management position located in Riyadh, Saudi Arabia. The role is not remote. W Hotels, part of Marriott International, is committed to being an equal opportunity employer, valuing diverse backgrounds and fostering an environment of non-discrimination based on any protected status, including disability and veteran status.

About the Role

Sheraton Hotels & Resorts in Riyadh is looking for a dynamic, guest-experience-focused individual to join their team as a Guest Experience Expert. This role goes beyond mere check-in and check-out; it's about crafting memorable and unique experiences for every guest. As a Guest Experience Expert, you will be empowered to take initiative, offer a wide range of services throughout the guest's stay, and proactively handle operational needs, guest requests, and reporting. You will be instrumental in making every interaction an integral part of an exceptional guest journey, sharing insights about the local area and ensuring a seamless and enjoyable visit.

At Sheraton, we believe in creating a sense of belonging and connection. As part of Marriott International, we are committed to being an equal opportunity employer, valuing the diverse backgrounds and experiences of our associates. We invite you to join our global community and contribute to our mission of being 'the world's gathering place' by delivering meaningful guest experiences and thoughtful service.

Key Tasks and Responsibilities

• Provide a wide range of services that guide guests throughout their entire stay.
• Take initiative to create memorable and unique guest experiences.
• Handle operational needs and complete necessary reports.
• Respond to and fulfill guest requests.
• Share highlights of the local area with guests.
• Ensure a safe working environment.
• Adhere to company policies and procedures.
• Maintain the confidentiality of guest and company information.
• Protect company assets.
• Maintain quality standards in all guest interactions and operations.
• Maintain a professional uniform and appearance.
• Conduct professional communications with guests and colleagues.

Qualifications and Requirements

• High school diploma or equivalent.
• No relevant work experience required.
• No supervisory experience required.
• No specific licenses or certifications required.

Required Skills

• Guest services
• Customer service
• Handling operational needs
• Managing guest requests
• Reporting
• Knowledge of local area highlights
• Commitment to a safe working environment
• Adherence to company policies and procedures
• Maintaining confidentiality
• Protecting company assets
• Maintaining quality standards
• Professional uniform and appearance
• Professional communications

Job and Location Details

This is a full-time, non-supervisory position. The role requires the ability to stand, sit, or walk for extended periods, and the physical ability to move, lift, carry, push, and pull objects weighing up to 10 pounds without assistance. As a Guest Experience Expert, you will be on your feet and take a hands-on approach to your work.

Location: King Fahd Road & King Abdullah Road Intersection, Riyadh, Saudi Arabia, 11623.

Job Number: 26070780

Job Category: Rooms Operations and Guest Services

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and guest-focused Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is an opportunity for individuals with 0-1 years of experience to begin their career in the hospitality industry. As a Telephone Operator, you will serve as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally, contributing to the overall guest experience.

W Hotels' mission is to ignite passion and broaden the world, offering a place to experience life by opening doors and minds. The company is known for its proactive spirit and for subverting the concept of luxury worldwide. The culture emphasizes "Dreaming, to the point of dreaming" and service education to realize guests' passions. W Hotels is an ideal workplace for those who are creative, innovative, and forward-thinking.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate the telephone switchboard station to manage incoming and outgoing calls.
• Process guest requests, including wake-up calls, screening calls, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Advise guests of any messages received.
• Monitor busy or unanswered lines, check back with callers on hold to update their status, and offer to take a message.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate/deactivate guest room message lights as appropriate.
• Instruct guests on how to access the internet and transfer guests with technical issues to the provider's customer support line.
• Test communications equipment to ensure it is functioning properly.
• Respond to special requests from guests with unique needs.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed.
• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• No related work experience required.
• No supervisory experience required.
• No specific license or certification required.

Required Skills

• Communication skills.

Work Environment and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. The position is part of the Rooms & Guest Services Operations category.

Marriott International is an equal opportunity employer committed to diversity and inclusion. The company fosters an environment where associates' unique backgrounds are valued and celebrated, recognizing that the blend of culture, talent, and experiences is its greatest strength. Marriott International is committed to non-discrimination on any protected basis, including disability and veteran status, or other bases protected by applicable law.

About the Role

W Hotels in Riyadh, Saudi Arabia is seeking a dedicated Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is an entry-level opportunity within the hospitality industry. As the primary point of contact for many guests, the Telephone Operator plays a key role in ensuring a positive guest experience.

Key Responsibilities

• Answer, record, log, and process all incoming guest calls, requests, questions, or concerns efficiently and professionally.
• Operate the hotel's telephone switchboard station to manage all incoming and outgoing calls.
• Process guest requests for services such as wake-up calls, call screening, do not disturb settings, call forwarding, conference calls, TDD relay calls, and handling calls from non-registered guests.
• Inform guests of any messages received for them.
• Monitor busy or unanswered lines, providing updates to callers on hold and offering to take messages.
• Receive, record, and relay messages accurately, completely, and legibly to the appropriate individuals.
• Activate and deactivate guest room message lights as required.
• Assist guests by providing instructions on internet access and transferring guests with technical difficulties to the internet provider's customer support.
• Test communications equipment regularly to ensure proper functioning.
• Respond to special requests from guests with unique needs with attentiveness and care.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems promptly.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed to assist guests.
• Adhere to all company policies and procedures, reporting any accidents, injuries, or unsafe work conditions to management.
• Maintain a clean and professional uniform and personal appearance at all times.
• Protect company assets and maintain the confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities, ensuring their needs are met with respect and professionalism.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No prior related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required for this role.

Required Skills

• Excellent communication skills, both verbal and written.
• Strong customer service orientation with a focus on guest satisfaction.
• Proficiency in telephone operations and handling multiple lines.
• Competence in computer operations and using relevant systems.

Work Location and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. The job number for this opening is 26071723, and it falls under the Job Category of Rooms & Guest Services Operations.

Marriott International is committed to being an equal opportunity employer and fostering an environment where the unique backgrounds of associates are valued and celebrated. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Guest Experience Expert to join their team. This role focuses on creating memorable experiences for guests by going beyond standard service procedures. The Guest Experience Expert will take initiative to manage a wide range of services that enhance the guest's entire stay, including operational tasks, addressing requests, completing reports, and sharing local insights.

This is a full-time, non-management position located in the Financial District of Riyadh. W Hotels aims to provide an environment where life experiences are common, opening doors and minds through inspiration and new experiences. The company values creativity, innovation, and a proactive spirit.

Key Responsibilities

Responsibilities for this role include:

• Delivering a range of services to guide guests throughout their stay.
• Proactively addressing guest needs and requests.
• Managing operational tasks to ensure a smooth guest experience.
• Completing necessary reports and documentation.
• Sharing local area highlights and insights with guests.
• Ensuring guest transactions are integrated seamlessly into their overall experience.
• Maintaining a safe work environment for all.
• Adhering to company policies and procedures.
• Maintaining confidentiality of guest and company information.
• Protecting company assets.
• Upholding high quality standards in guest interactions and operations.
• Maintaining a professional uniform, appearance, and communication style.

Qualifications and Requirements

The following qualifications and requirements are necessary for this role:

• A high school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Required Skills

Candidates should possess the following skills:

• Guest Services
• Customer Service
• Problem Solving
• Communication

Work Environment and Details

This is a full-time, non-management position. The role is located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The position is not remote. Marriott International is committed to being an equal opportunity employer, valuing diversity and providing access to opportunity for all associates. The company fosters an environment where unique backgrounds are celebrated, recognizing that its greatest strength lies in the rich blend of culture, talent, and experiences of its associates. Marriott International is dedicated to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is suitable for individuals with 0-1 year of experience looking to start a career in the hospitality industry. The Telephone Operator serves as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally to contribute to an exceptional guest experience.

W Hotels aims to ignite travelers' curiosity and expand their worlds through experiences that open doors and minds. With an adaptable spirit, W Hotels is known for reinventing luxury. Their service philosophy, "Every Need / Every Time," brings guests' passions to life. The company welcomes individuals who are original, innovative, and forward-thinking.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate the telephone switchboard station to manage incoming and outgoing calls.
• Process guest requests for services such as wake-up calls, screening calls, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Advise guests of any messages received.
• Monitor busy or unanswered lines, check back with callers on hold to update their status, and offer to take a message.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate and deactivate guest room message lights as appropriate.
• Instruct guests on how to access the internet and transfer guests experiencing problems to the provider's customer support line.
• Test communications equipment regularly to ensure it is functioning properly.
• Respond to special requests from guests with unique needs.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed.
• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Communication

Work Environment and Additional Information

This is a full-time, non-management position located in Riyadh, Saudi Arabia. The role is not remote. W Hotels is part of Marriott International, an equal opportunity employer committed to an inclusive workplace where the unique backgrounds of all associates are valued and celebrated. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels is seeking a dedicated Telephone Operator to join its team in Riyadh, Saudi Arabia. This full-time, non-management position is suitable for individuals with 0-1 years of experience looking to start a career in the hospitality industry. As a Telephone Operator, you will serve as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally, aligning with W Hotels' mission to "ignite curiosity, expand worlds" and encourage guests to live life to the fullest.

W Hotels is committed to fostering an environment that opens doors and minds, valuing new perspectives and experiences. The company's core philosophy, "Whatever/Whenever," guides the team in transforming guest passions into reality by offering services at any moment. Individuals with an original, innovative spirit and a forward-thinking mindset are invited to join the global team and develop professionally.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate the telephone switchboard station efficiently.
• Process guest requests for wake-up calls, screening calls, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Advise guests of any messages received.
• Monitor busy or unanswered lines, check back with callers on hold to update their status, and offer to take a message.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate/deactivate guest room message lights as appropriate.
• Instruct guests on how to access the internet and transfer guests with technical problems to the provider's customer support line.
• Test communications equipment regularly to ensure it is functioning properly.
• Respond to special requests from guests with unique needs.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed.
• Follow all company policies and procedures, reporting accidents, injuries, and unsafe work conditions to management.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs, assisting individuals with disabilities.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Comply with quality assurance expectations and standards.

Physical Demands

• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications

• High school diploma or *** equivalent.

Required Skills

• Telephone Operations
• Guest Service
• Communication
• Problem-Solving
• Customer Support

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Marriott International is an equal opportunity employer committed to diversity and inclusion. The company values the unique backgrounds of its associates and fosters an environment where all are welcomed and provided with access to opportunity. Discrimination is not practiced on any protected basis, including disability, veteran status, or other legally protected grounds.

About the Role

Courtyard by Marriott Riyadh is seeking a dedicated and customer-focused Guest Relations Agent to join their team. This full-time, non-supervisory role is an excellent opportunity for individuals with 0 to 1 year of experience to launch their careers in the hospitality industry. As a key member of the guest services operations, you will be instrumental in ensuring a memorable and positive experience for all guests.

Job Responsibilities

• Provide guests with directions and information regarding hotel facilities, services, operating hours, as well as local areas of interest and activities.
• Communicate with appropriate individuals or departments, such as bell staff, concierge, housekeeping, engineering, or security/loss prevention, as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests have been met or their problems resolved to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Respond to special requests from guests with unique needs.
• Inform designated employees of VIP arrivals to facilitate their check-in and amenities.
• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge each guest according to company standards.
• Anticipate and meet guest service needs.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others and support team to achieve common goals.
• Comply with quality assurance expectations and standards.
• Identify and suggest new ideas, techniques, or operations to increase organizational efficiency, productivity, quality, safety, and/or cost savings.
• Stand, sit, or walk for extended periods or throughout the entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds ( kg) without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent.
• No related work experience required.
• No supervisory experience required.
• No specific licenses or certifications required.

Core Competencies

• Guest Relations
• Communication
• Problem Solving

Additional Job Information

This is a full-time, non-remote position located at Olaya Street, Al Muruj District, Northern Ring Road, Riyadh, Saudi Arabia, 11491.

Marriott International is committed to being an equal opportunity employer, welcoming everyone and providing access to opportunities. We actively foster an environment where the unique backgrounds of our partners are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our partners. We are committed to not discriminating on any protected basis, including disability, veteran status, or any other basis protected by applicable law.

About the Reservations Agent Role

Rotana Hotels is seeking a guest-focused Reservations Agent to join its team in Riyadh, Saudi Arabia. This full-time position involves delivering high levels of customer service and providing effective solutions for guest reservations. The role requires a proactive individual capable of maintaining clear communication to ensure efficient service delivery.

Key Responsibilities

• Process and confirm guest room reservations received via phone, letter, or fax.
• Accurately input all reservation details and pertinent information into the computer system.
• Address guest inquiries, complaints, and requests related to reservations.
• Stay informed about all hotel promotions and surrounding offers.
• Adhere to established procedures for processing reservations, rates, and confirmations, including providing information on hotel facilities.
• Demonstrate comprehensive product knowledge and a thorough understanding of rate structures, applying rate management principles.
• Maintain an organized filing system for all correspondence and compile reports as requested by management.
• Promote and maintain positive public relations to maximize business opportunities.
• Ensure an accurate room status is maintained at all times.
• Answer all incoming calls according to Rotana standards.
• Process information received via fax and monitor incoming emails.
• Organize visa requests for hotel guests in accordance with hotel policy.
• Identify opportunities to upsell services and amenities.

Qualifications and Requirements

• A diploma or degree in the hospitality field.
• Previous experience in hotel reservations is preferred.
• Essential computer literacy.
• Excellent communication skills, with proficiency in both written and oral English.
• Additional language skills are considered an asset.
• A customer-focused and proactive personality.
• A courteous, dynamic, and approachable demeanor.
• The ability to work effectively and professionally.
• Capacity to establish effective relationships with internal and external customers.
• Ability to work independently within a structured environment.

Required Skills

• Reservations Management
• Customer Service Excellence
• Written and Oral Communication
• Product Knowledge
• Rate Management Principles
• Public Relations
• Job Understanding
• Teamwork
• Taking Responsibility
• Recognising Differences
• Adaptability
• Customer Focus

Work Context

This is a full-time position based in Riyadh, Saudi Arabia. The role is suitable for individuals with 0-1 year of experience, offering an opportunity for growth within the hospitality industry.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and detail-oriented Controller-Rooms to join their Rooms & Guest Services Operations team. This full-time, non-management position is suitable for individuals looking to begin their career in the hospitality industry, requiring less than one year of related work experience. The Controller-Rooms will be instrumental in ensuring smooth guest experiences from arrival to departure, managing room allocations, and verifying billing accuracy.

Key Responsibilities

• Assign rooms based on guest requests and preferences whenever feasible.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in and pre-registration processes for arriving groups.
• Review, track, and accommodate requests for room or check-out changes when possible, communicating status to relevant staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms on a daily basis.
• Ensure rates align with market codes and document any exceptions.
• Verify and adjust guest billing.
• File guest paperwork or documentation.
• Process all guest check-ins and check-outs.
• Activate room keys.
• Secure valid payment.
• Identify any over-commitments.
• Perform duplicate reservation checks and block rooms accordingly.
• Run daily reports to monitor operations.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Adhere to all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work with other departments.
• Serve as a departmental role model.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• Less than 1-year of related work experience.
• No supervisory experience required.
• No specific licenses or certifications are required.

Required Skills

• Guest Request Management
• Reservation Management
• Billing Verification
• Customer Service
• Communication
• Teamwork
• Computer Systems Operation

Work Environment and Location

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.