Full-time Administrative Assistant Jobs in Saudi Arabia

About the Role

GRG is seeking an experienced Executive Assistant to provide comprehensive support to the senior leadership of a leading Saudi conglomerate. This full-time role, based in Jeddah, Makkah Province, Saudi Arabia, offers significant exposure to senior management and international business operations. The successful candidate will act as a trusted right-hand person to the executives, operating within a fast-paced and highly professional work environment. This role is ideal for an individual with a proven track record of supporting C-level executives, demonstrating exceptional organizational skills and a proactive approach to managing complex administrative tasks. The opportunity involves extensive interaction with high-level stakeholders and managing critical executive functions.

Key Tasks and Responsibilities

• Provide high-level administrative support to C-level executives.
• Manage complex and dynamic calendars, ensuring efficient scheduling and conflict resolution.
• Arrange and coordinate international travel, including flights, accommodation, and itineraries.
• Handle executive correspondence with professionalism and confidentiality.
• Prepare materials and agendas for meetings, ensuring all necessary documentation is available.
• Effectively liaise with various stakeholders to facilitate smooth operations and communication.

Qualifications and Experience Required

• Minimum of 5 to 10 years of experience in an Executive Assistant role.
• Proven experience supporting C-level executives.
• Demonstrated ability to manage complex calendars.
• Experience in coordinating international travel arrangements.
• Proficiency in handling executive correspondence.
• Experience in meeting preparation.
• Strong stakeholder coordination skills.

Core Skills

• Executive Assistant
• C-Level Executive Support
• Calendar Management
• International Travel Arrangements
• Executive Correspondence
• Meeting Preparation
• Stakeholder Coordination

Work Environment and Location

This is a full-time role requiring presence in Jeddah, Makkah Province, Saudi Arabia. The company operates in a fast-paced, professional environment.

Application

Interested candidates are invited to submit their resumes with confidence.

• Manage the Chief Officer's calendar, scheduling appointments, meetings, and events.
• Prioritize and coordinate conflicting schedules and commitments.
• Plan and coordinate all aspects of the Chief Officer's business travel, including transportation, accommodation, and itineraries.
• Serve as the primary point of contact for the Chief Officer, managing phone calls, emails, and correspondence.
• Draft and prepare written communications on behalf of the Chief Officer.
• Arrange and coordinate meetings, conferences, and events for the Chief Officer.
• Prepare meeting materials, agendas, and take minutes as required.
• Maintain organized filing systems for executive-level documents.
• Conduct research and gather information to support decision-making processes.
• Track and process the Chief Officer's expenses, ensuring compliance with company policies.
• Provide administrative support for special projects as assigned.

• Bachelor's degree in Business Administration or equivalent is required; Master's degree preferred.
• Minimum of 5 years of experience in executive secretarial or administrative support roles.
• Strong organizational and time management skills with the ability to multitask effectively.
• Excellent communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• High level of discretion and confidentiality when handling sensitive information.

About the Role

Saudi German Health Careers KSA is seeking a highly organized and professional Executive Assistant to provide comprehensive administrative, organizational, and executive support to the Group Executive. This role ensures the efficient operation of the executive office and serves as a key liaison between executive leadership, hospital management teams, physicians, and external stakeholders. The ideal candidate will uphold the highest standards of professionalism, confidentiality, and discretion.

Key Responsibilities

• Manage the Group Executive's calendar, schedule appointments, coordinate meetings, and arrange travel logistics.
• Effectively manage and prioritize meeting requests to ensure optimal time management for the executive.
• Prepare agendas, presentations, reports, correspondence, and all necessary meeting materials.
• Draft professional communications, emails, and official documents on behalf of the executive.
• Screen and prioritize incoming calls, emails, and other requests directed to the executive office.
• Organize and facilitate executive meetings, medical leadership gatherings, board committee sessions, and strategic review meetings.
• Compile supporting documents for meetings, prepare agendas, and accurately record minutes.
• Track action items arising from meetings and ensure their timely completion by relevant stakeholders.
• Coordinate virtual and in-person meetings across multiple hospitals and diverse locations.
• Serve as the primary point of contact for internal and external stakeholders interacting with the executive.
• Facilitate communication with hospital CEOs, CMOs, Medical Directors, department heads, and physicians throughout the group.
• Cultivate and maintain strong working relationships with executive leadership teams and support functions.
• Maintain meticulously organized records, files, and confidential documentation.
• Monitor and track key projects, initiatives, and deadlines overseen by the executive.
• Assist in the preparation of executive dashboards, performance reports, and management presentations.
• Support the coordination of medical leadership initiatives and strategic healthcare projects.

Qualifications and Requirements

• Experience in a similar executive support role is required.
• 2-5 years of experience in an executive assistant or similar capacity.

Required Skills

• Proficiency in calendar management and scheduling.
• Strong capabilities in meeting coordination and logistics.
• Experience with travel arrangements.
• Skilled in presentation preparation.
• Adept at report preparation.
• Excellent correspondence drafting abilities.
• Demonstrated professional communication skills.
• Commitment to maintaining confidentiality and discretion.
• Effective stakeholder management.
• Proficient in record keeping and file management.
• Ability to track projects and deadlines.
• Experience in performance reporting.

Work Environment and Location

This is a full-time position. The role is based in Jeddah, Makkah, Saudi Arabia, supporting the Group Executive within the Saudi German Health network.

About the Role

Procter & Gamble, a global leader in Fast Moving Consumer Goods (FMCG) with well-known brands, is seeking a dedicated Executive Assistant to join its team in Jeddah, Saudi Arabia. This full-time position, based at the Jiddah Jameel Square Office, offers an opportunity to provide comprehensive administrative and office support to meet business objectives. The role requires agility to adapt to varying schedules and situations, and a commitment to improving processes.

Key Responsibilities

• Provide advanced administrative, technical, and project management support to a Senior Executive and their leadership team.
• Act as a strategic business partner, serving as a trusted confidante, liaison, and executive stand-in, offering guidance and input on company and business affairs.
• Build and maintain crucial relationships essential for the success of the Executive and the organization.
• Represent the Company and the Executive's office professionally to both internal stakeholders and external visitors.
• Manage office operations efficiently, leveraging expertise in technical tools and software applications.
• Coordinate travel arrangements and global business meetings seamlessly.
• Handle sensitive information with the utmost professionalism and discretion.

Qualifications and Experience

• 3-5 years of relevant work experience in an executive support or similar role.
• Fluency in both Arabic and English, both written and spoken.
• Exceptional attention to detail to ensure accuracy in all tasks.
• Strong organizational and follow-through skills to manage multiple priorities effectively.

Required Skills and Proficiencies

• Proficiency in office management principles and practices.
• Expertise in utilizing various technical tools and software applications.
• Advanced skills in Microsoft Outlook, Microsoft Teams, Excel, and PowerPoint.
• Experience with collaboration technologies.
• Proven ability to coordinate travel logistics.
• Capability to coordinate global business meetings.

Work Context

This is a full-time position located in Jeddah, Makkah, Saudi Arabia. The role is classified under Experienced Professionals.

About the Role

Abdul Latif Jameel, a diversified business conglomerate with operations across the Middle East, North Africa, and Turkey (MENAT region), is seeking an Office Manager/PMO Senior Specialist to join their team in Jeddah, Makkah, Saudi Arabia. This position provides high-level administrative support and manages communication activities for the Head of Division. The role requires discretion, confidentiality, and a detailed understanding of the Division's operations and procedures, contributing to the organizational and functional strategic focus.

With a history spanning over 75 years, Abdul Latif Jameel has evolved from a trading business into a significant partner across various sectors, including automotive. The company fosters a culture of Respect, Innovation, a Pioneering Spirit, and Empowerment.

Key Responsibilities

• Liaise with the Finance Team and operational Management to collate the Divisional and annual Sustainability budget.
• Receive Departmental Monthly results and assist in the preparation of Divisional reports.
• Manage the Divisional calendar, including fixed meeting schedules, and schedule meetings on behalf of the Head of Division based on priority.
• Partner with Internal Communications to facilitate internal and external communication for the division.
• Access the Divisional Head's email and accounts to read emails and schedule appropriate appointments and meetings.
• Receive and evaluate meeting requests, discuss them with the Head of Division, and schedule them accordingly based on urgency and importance.
• Arrange business trips and ensure all required logistics are in place.
• Assist the Division with Appian and Purchase requests as directed by the Divisional Head.
• Plan, organize, and schedule own workload to ensure activities are completed accurately and on time.
• Arrange and facilitate meetings and disseminate minutes as and when directed.
• Handle communication with the CEO's office and other ALJ Motors divisions.
• Organize office maintenance and repair work for the Sustainability office.
• Liaise with various departments on projects, events, conferences, workshops, and other company functions involving the Sustainability Office.
• Maintain an inventory of office supplies, schedule preventive maintenance, and arrange emergency repairs of office equipment.
• Ensure the office adheres to 5S principles.

Qualifications and Requirements

• Graduate Bachelor’s Degree or equivalent.
• Minimum of 4 years of experience in an Executive Assistant position.
• Excellent communication and multitasking skills are required.
• The role involves scheduling Sustainability executive meetings.
• The position holder will prioritize incoming emails and meetings.
• The position holder will review and handle Decision Making Requests requiring the Head of Division's approval.

Required Skills

• Strong Communication skills.
• Project Management capabilities.
• Effective Organizational skills.
• Inter-personal skills.

Work Environment and Additional Information

This is a full-time position located in Jeddah, Makkah, Saudi Arabia. The role requires 2-5 years of relevant experience. Competence in spoken and written English is necessary, with Arabic language being an advantage.

• Guest Reception & Support: Warmly greet guests, manage bookings, and provide information about spa treatments, ensuring a relaxing atmosphere.
• Operational Support: Maintain efficiency at the reception area and assist across wellness facilities, ensuring alignment with Miraval’s holistic vision.
• Cashiering: Handle transactions accurately and prepare daily financial summaries.
• Revenue Generation: Encourage upselling of retail products and wellness services to enhance guest experiences.
• Guest Engagement: Build positive relationships and ensure guests feel supported throughout their wellness journey.
• Team Collaboration: Work with spa staff to create a seamless guest experience.
• Administrative Excellence: Manage appointments and maintain organization at the reception.

• Assist with the daily activities of Project & Retail sales, including handling paperwork, proposals, quotations, tenders, and bids.
• Support the sales staff with follow-ups on Days Sales Outstanding (DSO) collections.
• Coordinate communication between the Sales Manager, sales personnel, and other internal stakeholders.
• Manage customer inquiries and assist with price variations in collaboration with Customer Service.

• A Diploma or Bachelor’s degree.
• 1 - 2 years of relevant experience in a Sales Support function.
• Fluency in Arabic and English, both verbal and written.

• Proactive and responsible in achieving results.
• Ability to build a useful network of contacts and relationships.
• Strong communication skills, presenting effectively and clearly.
• Team player, sharing knowledge and supporting others to meet objectives.

• Competitive compensation and benefits.
• Continuous learning opportunities and training through Jotun Academy.
• Career development across various disciplines and markets.
• A supportive and inclusive company culture.

About the Role

Delta Hotels and Resorts is seeking a Human Resources Coordinator to join their team in Jeddah, Makkah, Saudi Arabia. This full-time, non-management position is suitable for individuals with 0-1 year of experience and involves supporting the efficient operation of the Human Resources department through various administrative and support tasks.

Key Responsibilities

• Create and maintain comprehensive filing systems for Human Resources documents.
• Generate and type office correspondence using computer software.
• Distribute and route incoming and outgoing mail efficiently.
• Manage the ordering and tracking of Human Resources office supplies and forms.
• Answer incoming phone calls, take accurate messages, and relay them to the appropriate personnel.
• Establish and maintain personnel files for new employees.
• Assist walk-in candidates with application procedures and provide necessary guidance.
• Maintain the designated area for application completion, ensuring it is clean, well-organized, and accessible.
• Respond to employee and management inquiries, requests, and concerns regarding company and Human Resources programs, policies, and guidelines.
• Inform Human Resources management of any issues related to employee relations within the division or property.
• Uphold the confidentiality and security of all employee and property records, files, and sensitive information.
• Ensure the accurate and up-to-date maintenance of all employee records and files, including interview documents and I-9 forms.
• Adhere to all company policies and procedures, maintaining a clean and professional uniform and personal appearance.
• Protect company assets and report any accidents, injuries, or unsafe working conditions to management.
• Welcome and acknowledge all guests according to company standards.
• Communicate effectively with others using clear and professional language, both verbally and in writing.
• Prepare and review written documents for accuracy and completeness.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support team efforts to achieve common goals.
• Listen to and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards in all tasks performed.
• Enter and retrieve work-related information using computers and/or point-of-sale systems.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent is required.
• At least 1 year of related work experience is preferred.
• No supervisory experience is required for this role.
• No specific licenses or certifications are required.

Required Skills

• Proficiency in Human Resources administrative tasks.
• Strong communication skills, both written and verbal.
• Effective teamwork and collaboration abilities.
• Demonstrated problem-solving capabilities.

Work Environment and Location

This is a full-time, non-management position located at 3243 Al Salam Street, Jeddah, Saudi Arabia, 23613. The role is not remote. Delta Hotels and Resorts is committed to being an equal opportunity employer, fostering an environment where diverse backgrounds are valued and celebrated.

• Assist the sales team in daily activities and customer follow-ups.
• Coordinate test drives, vehicle deliveries, and customer appointments.
• Maintain sales records and assist in reporting sales performance.
• Welcome and assist visitors and customers professionally.
• Manage the showroom reception area to ensure a clean and organized environment.
• Provide general information to customers regarding products, services, and showroom procedures.
• Assist with data entry, filing, and updating of customer and vehicle records.
• Support inventory checks and stock updates in collaboration with showroom and logistics teams.
• Help organize showroom events, promotions, and campaigns.
• Ensure prompt responses to customer queries and assist in complaint resolution.

• Diploma or Bachelor’s degree in Business, Marketing, or a related field preferred.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Strong organizational and coordination abilities.
• English proficiency is preferred.
• Eligible for Tamheer Program.

• Prepare and record daily journal entries with high accuracy.
• Manage Accounts Payable (AP) and Accounts Receivable (AR) functions.
• Perform monthly bank reconciliations and assist in financial reporting.
• Assist senior accountants in monthly and yearly closing procedures.
• Ensure compliance with local accounting standards and VAT regulations.

• Experience: 1 to 3 years of professional accounting experience.
• Industry Background: Preferred experience in Trading, Manufacturing, or Contracting sectors.
• Technical Skills: Strong proficiency in using Accounting Software/ERP systems.
• Education: Bachelor’s degree in Accounting or Finance.
• Location: The position is based in Jeddah.
• Soft Skills: Detail-oriented, organized, and capable of working in a fast-paced environment.

We are looking for a polite and distinguished employee for the position of (Cashier and Customer Service) to join our team at Al-Andalus Mall - Jeddah. You will be the first point of contact for children and their families, responsible for providing them with a wonderful first impression that reflects our level of service and entertainment.

Responsibilities:

Welcoming visitors with a warm greeting and a smile, and providing clear information about play packages and available offers.

Managing sales and ticket issuance through the cashier system accurately and quickly to ensure smooth entry for visitors.

Receiving payments (cash or cards) and ensuring their accuracy, and closing the cash register accurately at the end of the shift.

Responding to customer inquiries and solving simple problems flexibly, professionally, and positively.

Maintaining the organization and calm of the reception area to provide a comfortable experience for parents.

Requirements:

Excellent communication skills and a high ability to interact kindly with children and parents.

A professional appearance and a positive, cheerful spirit suitable for the entertainment work environment.

Good arithmetic skills and high attention to detail to prevent financial errors.

Commitment to punctuality and the ability to work on a shift system (morning/evening) and weekends.

Benefits and Working Hours:

A fun, lively, and energetic work environment.

Competitive salaries and bonuses determined based on efficiency.

Working hours: changing shift system (6 working days a week / one variable day off).

Work Location and Interviews:

Location: Jeddah - Al-Andalus Mall (first floor) - Kids Island branch.

Application: Through the Sabbar app or by visiting our branch, and candidates will be contacted to schedule personal interviews at the branch.

About the Role

Longevity Wellness Hub is a pioneering establishment focused on enhancing human well-being and promoting graceful aging. We integrate quantum frequency scanning, advanced fitness protocols, and biohacking technologies to offer guests personalized experiences that optimize physical, mental, and emotional health. The hub also serves as a community space for wellness-focused events. We are seeking a dedicated and personable Front House team member to join our full-time, on-site team in Jeddah. This role is crucial as you will be the primary point of contact for our guests, ensuring their experience from arrival is welcoming, professional, and seamless.

Key Responsibilities

• Serve as the initial point of contact for all guests, extending a warm and professional greeting.
• Efficiently manage guest check-in and check-out procedures.
• Maintain a consistently welcoming and professional atmosphere within the reception area.
• Respond to guest inquiries accurately and courteously, whether in person, via telephone, or through online channels.
• Schedule and confirm appointments for various wellness services and sessions.
• Provide clear and comprehensive information regarding services, membership options, and upcoming events.
• Coordinate effectively with wellness practitioners and operations staff to ensure smooth service delivery.
• Ensure the reception area is always clean, organized, and presentable.
• Handle payment transactions accurately and manage basic administrative tasks.
• Facilitate the smooth flow of guests through their scheduled sessions and activities.
• Actively promote upcoming programs and community events to guests.
• Gather guest feedback to contribute to service improvement initiatives.
• Assist with various front-of-house operational needs as they arise.
• Develop a thorough understanding of all services offered to effectively assist clients.

Qualifications and Requirements

• Demonstrated strong interpersonal skills and communication abilities to build rapport and create a welcoming environment for diverse guests.
• Excellent verbal and written communication skills for handling inquiries, explaining services, and supporting professional correspondence.
• Proven customer service experience, with an emphasis on hospitality, problem-solving, and maintaining a high standard of guest care.
• Comfort and confidence in presenting information and explaining offerings, memberships, or wellness programs in an engaging manner.
• Previous experience in a front desk, reception, or hospitality role, preferably within the wellness, fitness, spa, or healthcare sectors.
• Proficiency in using scheduling systems, basic office software, and payment processing tools.
• A high level of professionalism, reliability, and meticulous attention to detail.
• Ability to effectively manage multiple tasks simultaneously in a dynamic environment.
• Fluency in English is essential.
• Arabic language skills are highly beneficial for effectively serving our local guest base.
• Willingness and ability to work on-site in Jeddah.
• Flexibility to work varied hours, including evenings and weekends, as required by operational needs.

Required Skills

• Interpersonal Skills
• Interpersonal Communication
• Verbal Communication
• Written Communication
• Customer Service
• Hospitality
• Problem Solving
• Guest Care
• Presentations
• Scheduling Systems
• Basic Office Software Proficiency
• Payment Processing Tools
• Attention to Detail
• Task Management

Work Environment and Details

This is a full-time, on-site position based in Jeddah. The role requires flexibility to work varied hours, including evenings and weekends, to meet operational needs. Longevity Wellness Hub is located within the Makkah region.

About the Role

Grand Hyatt The Red Sea is seeking a dedicated Guest Service Officer to join our team. This full-time position is an integral part of the Rooms Division, focusing on the smooth and efficient operation of the Reception. The role involves providing a consistent and high level of service to all guests, ensuring an exceptional staying experience from arrival to departure.

Key Responsibilities

• Welcome all guests and ensure they have an exceptional staying experience.
• Contribute to the efficient operation of the Reception within the Rooms Division.
• Provide an excellent and consistent level of service to guests.

Qualifications and Experience

• A minimum of 2 years of work experience in hotel operations is required.
• Candidates should ideally possess a relevant degree or diploma in Hospitality or Tourism management.
• The role requires candidates to have 2-5 years of experience in total.

Required Skills

• Excellent customer service skills.
• Strong communication skills.
• Effective interpersonal skills.

Work Location and Eligibility

This full-time position is located in Jeddah and Makkah, Saudi Arabia. This opportunity is exclusively for Saudi Nationals.

About the Role

Shangri-La Jeddah, a new luxury hotel located on the Jeddah Waterfront along the Red Sea, is seeking a dedicated Residence Guest Service Associate. This role is key to delivering exceptional guest experiences, focusing on smooth registration, efficient check-out, and attentive guest support. You will be part of a dynamic environment setting a new standard for luxury in Jeddah, offering stylish accommodations, innovative dining, and family-friendly amenities. As a Residence Guest Service Associate, you will be a primary point of contact for guests, ensuring their arrival and departure are seamless and memorable. This position requires a proactive approach to guest needs and a commitment to upholding Shangri-La's high hospitality standards. The role is suited for individuals passionate about service and eager to develop within the hospitality industry.

Key Responsibilities

• Manage guest registration and check-out processes efficiently and courteously.
• Handle cashiering duties and foreign exchange transactions accurately.
• Provide assistance for guest queries and requests, ensuring prompt resolution.
• Monitor and check supplies to ensure sufficient stock for expected business within the shift and for the day.
• Prepare necessary documents, such as registration forms and welcome folders, prior to guest arrivals to facilitate a smooth check-in experience.
• Welcome guests warmly as they approach the reception desk.
• Review OPMS (On-Property Management System) records to access guest history and note any specialized instructions.
• Assist guests in completing registration forms, verifying that all essential details are included.
• Direct guests to the appropriate lifts and coordinate with Concierge staff for seamless guest flow.

Qualifications and Requirements

• A minimum of 1 year of working experience in a hotel environment.
• Fluency in both written and spoken English, in addition to the Arabic language.
• A pleasant, friendly, and cheerful attitude.
• This position is open to Saudi Nationals only.

Required Skills

• Guest Registration
• Guest Check-out
• Cashiering
• Foreign Exchange
• Assistance with Guest Queries/Requests
• Stock Management
• Document Preparation
• Guest Welcome
• OPMS Records Management
• Guest History Management
• Specialized Instructions Management
• Registration Form Assistance
• Coordination with Concierge Staff

Work Environment and Location

This full-time position is based in Jeddah, Makkah, Saudi Arabia, with Shangri-La Group. The role operates within a luxury hotel setting, contributing to a team focused on providing high standards of guest service.

About the Role

Everhires is seeking Restaurant Staff to join a hospitality company in Jeddah. This company focuses on premium coffee experiences, fresh bakery products, and delivering exceptional customer service. They aim to create a welcoming atmosphere through high-quality food, specialty coffee, and memorable guest experiences, driven by a commitment to quality, teamwork, and attention to detail.

This is a full-time opportunity located in Jeddah, Makkah, Saudi Arabia. The company is looking for individuals with 2-5 years of experience to contribute to various roles within their establishment.

Key Responsibilities

• Welcome guests professionally and manage seating arrangements to ensure a smooth service flow (Reception/Host).
• Supervise daily floor operations, support service staff, and uphold customer service standards in a busy coffee shop environment (Captain).
• Prepare and serve specialty coffee beverages with precision, including espresso preparation and latte art (Barista).
• Assist the Pastry Chef in preparing pastries and desserts, contributing to kitchen operations while adhering to quality and hygiene standards.
• Support daily bakery operations by assisting with dough preparation, baking, and general pastry production.

Qualifications and Requirements

• Previous experience in a hospitality setting is preferred for the Reception/Host role.
• Demonstrated experience in espresso preparation and latte art is required for the Barista position.
• Basic experience in dough preparation, baking, and pastry production is necessary for the Bakery Assistant role.

Required Skills

• Exceptional customer service and strong communication abilities.
• Proficiency in espresso preparation and latte art.
• Knowledge of specialty coffee standards.
• Skills in pastry preparation and dessert production.
• Adherence to hygiene standards.
• Competence in dough preparation and baking.

Work Environment and Details

The role is based in Jeddah, Makkah, Saudi Arabia. This is a full-time position. The company is seeking candidates with 2-5 years of experience in relevant hospitality roles.

About the Role

Shangri-La Jeddah, a new hotel located on the Jeddah Waterfront, is seeking a Service Associate - Reservation Agent. This role is integral to providing a high level of customer service, optimizing booking opportunities, and managing telephone sales and reservations for all Food and Beverage outlets. The position requires embodying the Shangri-La philosophy through service delivery, a positive attitude, and strong team spirit.

Role Context and Responsibilities

As a Reservation Agent, you will be a primary point of contact for guests, significantly influencing their experience. A key aspect of this role involves mastering the hotel's room product, including its layout, features, benefits, and amenities, to effectively match room types with guest requirements. Understanding the hotel's rate structure and public offers, and communicating their perceived value, is essential. You will also be knowledgeable about the hotel's facilities and services, actively promoting them to potential bookers and staying updated on any changes or new developments.

• Master the room product in terms of layout, physical attributes, benefits, and amenities, effectively differentiating room types to match specific guest needs.
• Be fully conversant with the hotel's rate structure, particularly public rate offers, and highlight the 'unique perceived value(s)' of an offer during the selling process.
• Be well-versed with the facilities and services offered by the hotel and take every opportunity to promote these to bookers.
• Keep well-informed of changes or new developments in the hotel product.
• Reflect the Shangri-La philosophy by providing a high quality of service to customers, adopting a positive attitude, and maintaining the team spirit at the highest level.
• Handle incoming reservation requests and correspondence, confirming or regretting bookings based on the Availability, Rates & Inventory (ARI) strategy in place, ensuring prompt turn-around responses.
• Work collaboratively with other departments to ensure all customer needs are met.
• Undertake other duties and responsibilities as required by Management.

Qualifications and Requirements

• At least 1 year of working experience in a hotel environment.
• Ability to work long hours and in different shifts, demonstrating flexibility in covering shifts.
• Fluency in both English and Arabic, both written and spoken.
• Proficiency in Microsoft programs, including Excel and Word.
• A keen attention to detail.
• A passion for delivering great customer service.
• A professional telephone manner and excellent communication skills.
• Strong administration and organizational skills.
• Intermediate computer proficiency.
• A collegiate-level degree.
• Previous experience in a Reservations environment is considered a plus.
• A strong team player mentality.

Required Skills

• Customer Service
• Communication Skills (Arabic and English)
• Telephone Manner
• Computer Proficiency (Microsoft Excel, Microsoft Word)
• Attention to Detail
• Administration and Organizational Skills
• Team Player

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. Shangri-La Group offers a workplace that supports professional growth with structured learning and development pathways. The company fosters inclusion, respect, and diversity, creating a secure environment. This is an equal opportunity employer.