Full-time Remote Customer complaints clerk Jobs in Saudi Arabia

Join inDrive as a Customer Support Specialist!
inDrive is an international ride-hailing service and a dynamic unicorn company actively making a positive global impact since 2013. We invite you to be part of our innovative team that changes lives for the better.

Role Overview:
We are looking for a Customer Support Specialist located in Jeddah, who will provide exceptional support to our customers, helping us maintain our high standards of service delivery.

Key Responsibilities:

• Provide timely and effective assistance to customers via phone, email, and live chat.
• Resolve customer inquiries, complaints, and issues with professionalism and care.
• Document customer interactions and maintain accurate records.
• Collaborate with other teams to ensure customer satisfaction and improve processes.
• Stay updated on company products, services, and promotions to offer knowledgeable support.
• Escalate complex issues to the appropriate department when necessary.

What We Expect From You:

• Arabic language speaker mandatory.
• English language speaker (minimum B1).
• Good verbal communication & multitasking skills.
• Ability to work in a team while being grammatically correct in written and verbal communications.
• Stress resistance and a strong customer focus.
• Responsibility and computer literacy.

Working Terms:

• Hybrid work schedule.
• Unlimited opportunities for professional and career growth with regular training.
• Initial training and a probation period of up to 3 months.

Join us and contribute to a rapidly growing tech company where your efforts will help improve customer experiences. Your application will be considered within 14 calendar days.

Join inDrive as a Customer Support Specialist!
inDrive is an international ride-hailing service and a dynamic unicorn company actively making a positive global impact since 2013. We invite you to be part of our innovative team that changes lives for the better.

Role Overview:
We are looking for a Customer Support Specialist located in Jeddah, who will provide exceptional support to our customers, helping us maintain our high standards of service delivery.

Key Responsibilities:

• Provide timely and effective assistance to customers via phone, email, and live chat.
• Resolve customer inquiries, complaints, and issues with professionalism and care.
• Document customer interactions and maintain accurate records.
• Collaborate with other teams to ensure customer satisfaction and improve processes.
• Stay updated on company products, services, and promotions to offer knowledgeable support.
• Escalate complex issues to the appropriate department when necessary.

What We Expect From You:

• Arabic language speaker mandatory.
• English language speaker (minimum B1).
• Good verbal communication & multitasking skills.
• Ability to work in a team while being grammatically correct in written and verbal communications.
• Stress resistance and a strong customer focus.
• Responsibility and computer literacy.

Working Terms:

• Hybrid work schedule.
• Unlimited opportunities for professional and career growth with regular training.
• Initial training and a probation period of up to 3 months.

Join us and contribute to a rapidly growing tech company where your efforts will help improve customer experiences. Your application will be considered within 14 calendar days.

Join Tamara as a Customer Support Associate!
At Tamara, we are the leading fintech platform in Saudi Arabia and the wider GCC region, dedicated to making dreams come true through our customer-centric financial super-app. We serve millions of users and partner with renowned brands like SHEIN, Jarir, noon, and Amazon.

Your Role:
As a Customer Support Associate, your mission will be to provide exceptional customer service by addressing queries through our website and live chat. You will leverage your strong communication skills to effectively solve customer issues, create unique experiences, and support our goal of revolutionizing shopping, paying, and banking for millions.

Key Responsibilities:

• Answer inbound calls, emails, and live chats efficiently.
• Identify customer questions and concerns while providing accurate solutions.
• Review customer accounts and transactions to resolve issues.
• Explain services in detail and ensure customer satisfaction.
• Understand and strive to meet support metrics while effectively following communication scripts.

Your Expertise:

• University graduates.
• Previous customer service experience is a plus.
• Native Arabic speaker with fluency in English (B1 profile).
• Strong verbal and written communication skills.
• Ability to handle customer issues and solve problems quickly.
• Flexibility with rotational working hours/days.

All qualified individuals are encouraged to apply!

Join Our Innovative Team as a Customer Care Specialist at MONEYMOON!

MONEYMOON is a cutting-edge Fintech startup dedicated to transforming the lending landscape through our peer-to-peer microfinance platform. We empower individuals by creating secure and transparent connections between lenders and borrowers to meet short-term financial needs.

Job Summary:
The Customer Care Specialist is responsible for ensuring a seamless customer journey by handling inquiries and resolving issues efficiently. The role focuses on customer support, dispute resolution, compliance, and process improvements to enhance our service delivery.

Key Responsibilities:

• Customer Interaction & Support: Handle inquiries across email, chat, phone, and social media, maintaining high customer satisfaction and addressing feedback.
• Customer Journey Optimization: Implement initiatives for enhancing customer experience, ensuring smooth onboarding and personalized interactions.
• Service Quality & Process Improvement: Monitor performance metrics, identify concerns, and propose enhancements to reduce friction in customer support.
• Customer Retention & Loyalty: Develop strategies for building long-term relationships and tackling churn by personalized solutions.
• Training & Development: Design training initiatives to enhance team skills in customer engagement and stay updated with industry trends.
• Cross-Functional Collaboration: Work with various teams to resolve disputes and provide insights for product improvements.

Qualifications & Skills:

• Bachelor's degree in Business, Communications, or a related field.
• 2+ years in customer experience or support in fintech or financial services.
• Strong communication and problem-solving skills.
• Proficiency in CRM tools and Microsoft Office.
• Ability to analyze data to improve customer satisfaction.
• Empathy and a customer-first mindset.
• Advanced English proficiency.

Benefits & Compensation:

• Hybrid remote work model.
• Startup experience with opportunities for career growth.
• Access to industry-leading tools for customer engagement.

Join Our Team as a Customer Support Associate
Our client is now recruiting for a Customer Support Associate (Call Centre Agent) for a remote position based in Saudi Arabia.

About the Role
As a Support Associate in our Customer Experience team, you will play a crucial role in addressing customer inquiries through our website and live chat regarding the company's services. You will be responsible for delivering exceptional customer service by providing accurate information and tailored solutions that meet customer needs.

Your Responsibilities

• Answer inbound phone calls, emails, and respond to live chats efficiently.
• Identify customer questions, concerns, and needs.
• Provide accurate answers and solutions to customer queries.
• Review customer accounts and transactions while resolving issues.
• Give detailed explanations of services offered.
• Meet support metrics while maintaining excellent customer service.

Skills and Requirements

• University graduates.
• Previous customer service experience is a plus.
• Excellent communication skills in English; Native Arabic speaker highly desirable.
• Fluency in English Language (B1 profile).
• Ability to use computers and internet applications.
• Great verbal and written communication skills.
• Ability to handle customer issues and solve problems quickly.
• Flexibility for rotational working hours/days.
• Due to Saudization, Saudi Nationals will be highly desirable.

Work Environment
Only applicants willing to work in shifts (morning or evening) should apply.

Join us at Qaswarah Real Estate Company in the Middle East!
We are looking for a professional customer service representative to join our wonderful team. In your role as a customer service representative, you will be part of a dynamic work environment, where you will assist customers and provide the support they need.

Job Requirements:

• Saudi nationality.
• Good communication skills and dealing with customers.
• Full-time availability for work.
• Proficiency in using computers and Office programs.
• Able to work under pressure.
• Resident of Medina.

Job Details:

• Working 6 days a week, 8 hours a day.
• Remote work after completing training.
• Able to attend the office if needed.

Join us as a customer service representative in the Roshn Real Estate project!
In this role, you will be part of a dynamic team working to support our clients through effective communication and helping to meet their needs.

Responsibilities:

• Responding to customer inquiries over the phone.
• Providing accurate information about our services.
• Providing technical support and assistance to customers.
• Achieving specified goals through outstanding performance.

Requirements:

• Saudi nationality or a child of a citizen, spouse of a citizen.
• Excellent command of the English language.

We are looking for individuals who are passionate and committed to excellence in service. If you have the required skills, we would love to hear from you!

Join our team as a Customer Support Officer!
If you are passionate about technology and looking for a stimulating work environment that offers you opportunities for growth and development, we are waiting for you with us at a technology company. We provide a dynamic and supportive work environment where you can enhance your skills and achieve success.

Responsibilities:

• Providing support to customers through various channels.
• Troubleshooting technical issues and assisting customers with their inquiries.
• Interacting with other support teams to ensure the best possible service is provided.

Requirements:

• Passion for technology and good knowledge of it.
• Strong communication skills.
• Ability to work under pressure and solve problems effectively.

For more information on how to apply, please send your details via email.