Full-time Call center agent Jobs in Saudi Arabia

• Handle inbound and outbound calls.
• Respond to customer inquiries and resolve issues efficiently.
• Provide information about products and services.

• Fluency in English.
• Excellent verbal and written communication skills.
• Strong customer service skills with the ability to manage difficult customers.
• Proficiency in using computer systems and various software applications.
• Previous experience in a call center or customer service role is a plus.

• Research various destinations and travel options, including routes, prices, reviews, and visa information.
• Organize end-to-end travel itineraries, including air tickets, hotel bookings, visa processes, and car rentals.
• Utilize interpersonal communication and sales techniques to converse with customers regarding their travel requirements.
• Plan and sell itinerary tour packages and promotional travel packages offered by various travel suppliers.
• Assess clients’ needs and suggest suitable travel packages or services.
• Handle all aspects of travel arrangements from start to finish.

• Prior experience in an airline or an IATA-approved travel agency.
• Excellent command of computer skills (MS Office & web-based applications).
• Experience with GDS (preferably Amadeus) and B2B supplier systems.
• Fluency in English and Arabic.
• IATA/UFTAA certification is preferred.

• Research various destinations and travel options, including routes, prices, reviews, and visa information.
• Organize end-to-end travel itineraries, including air tickets, hotel bookings, visa processes, and car rentals.
• Utilize interpersonal communication and sales techniques to converse with customers regarding their travel requirements.
• Plan and sell itinerary tour packages and promotional travel packages offered by various travel suppliers.
• Assess clients’ needs and suggest suitable travel packages or services.
• Handle all aspects of travel arrangements from start to finish.

• Prior experience in an airline or an IATA-approved travel agency.
• Excellent command of computer skills (MS Office & web-based applications).
• Experience with GDS (preferably Amadeus) and B2B supplier systems.
• Fluency in English and Arabic.
• IATA/UFTAA certification is preferred.

• Answer inbound calls promptly and professionally, providing accurate information and assistance to customers.
• Make outbound calls as required, following up on customer inquiries or providing updates on services.
• Resolve customer complaints and issues efficiently and effectively, escalating complex cases to the appropriate department when necessary.
• Maintain accurate records of customer interactions and transactions, updating databases and systems as required.
• Adhere to company policies and procedures, ensuring compliance with industry regulations.
• Contribute to a positive and supportive team environment, collaborating with colleagues to achieve team goals.
• Identify and escalate potential service or product improvements to management.
• Maintain up-to-date knowledge of company products and services.

• Excellent communication and interpersonal skills, with a strong focus on customer service.
• Proven experience in a call center environment is preferred but not essential for the right candidate.
• Strong problem-solving abilities and ability to handle challenging situations with professionalism.
• Proficiency in using computers and relevant software applications.
• Ability to work effectively both independently and as part of a team.
• Excellent time management and organisational skills.
• Fluency in English is essential; fluency in Arabic is highly advantageous.

• Handle customer inquiries via phone, email, chat, or in person in a professional and timely manner.
• Resolve customer complaints and issues with empathy and efficiency.
• Provide accurate information about products and services.
• Process orders, forms, and requests.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Collaborate with other departments to ensure customer satisfaction.

• Bachelor’s degree.
• Fresh graduate or Proven experience in a customer service role is plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment.
• Proficiency in using computers and customer service software.

• 5000sr salary package.
• Medical insurance.
• Flexible shift.
• Supportive team environment.
• Opportunities for growth and development.

• Handle inbound and outbound customer calls professionally.
• Promote and sell products over the phone to potential and existing customers.
• Provide accurate information about our offerings and company policies.
• Achieve and exceed sales targets set by the company.
• Resolve customer complaints efficiently to ensure satisfaction.
• Document customer interactions and update records in the system.
• Follow up on leads and opportunities to close sales.

• Saudi national (female).
• Minimum of 2 years experience in call center, customer service, or tele sales.
• Proven track record of achieving sales targets.
• Fluency in Arabic (native proficiency) and knowledge of English is a plus.
• Strong communication, negotiation, and interpersonal skills.
• Able to work in a fast-paced environment.
• Proficient in using computers and call center software.
• Positive attitude and a customer-focused mindset.

A restaurant company in Riyadh announces the opening of applications for the position of central operator

Job Requirements:

1- High school / diploma

2- Experience between 01

3- Not currently employed

4- Full availability

5- Availability of transportation

Job Benefits:

1- One fixed shift

2- Female work environment

We are waiting for you

Customer Service Representative required to work with us who has excellent communication skills in Arabic and English and has the ability to deal with customers professionally and efficiently. The ideal candidate should be able to work on a shift basis and have previous experience in the field of customer service.

Main tasks and responsibilities:

• Receiving customer calls and responding to their inquiries professionally

• Solving customer issues and providing appropriate solutions efficiently and quickly

• Knowledge in the field of social communication

• Documenting all calls and transactions in the company's system

• Achieving the required performance indicators in terms of quality of service

• Following up with customers to ensure complaints are resolved

• Contributing to improving the customer experience and enhancing their satisfaction with the provided service

Customer service representative required to work in a call center for a leading company, where the job requires direct communication with customers and providing effective solutions to their inquiries and complaints in a professional manner. The candidate must have excellent communication skills and fluent Arabic, with the ability to work under pressure and proficiency in using a computer.

Main tasks:

• Receiving phone calls and responding to customer inquiries

• Documenting and recording all calls and complaints in the system

• Following up on customer requests until they are resolved completely

• Providing accurate information about the company's products and services

• Achieving the required performance indicators in terms of the number of calls and service quality

• Participating in developing customer service procedures and improving their experience

Required customer service representative with excellent communication skills in Arabic and a clear, friendly voice. The candidate must be able to handle customer inquiries and complaints efficiently and professionally, with the ability to work on a shift basis.

Main tasks:

• Answer incoming calls and provide immediate assistance to customers

• Document and record all calls and transactions in the company's system

• Solve customer problems and provide appropriate solutions

• Achieve performance indicators in terms of the number of calls and quality of service

• Follow up with relevant departments to ensure customer complaints are resolved

• Participate in improving service quality and developing work procedures

Requirements:

• Excellent communication skills.

• Ability to handle customers and solve problems efficiently.

• Proficiency in using computers and communication software.

• Commitment to evening work hours.

Benefits:

1- Health insurance for the employee.

2- Attractive salaries.

3- Promotions.

4- Two days off per week.