Full-time Call center agent Jobs in Saudi Arabia

• Answer inbound calls promptly and professionally, providing accurate information and assistance to customers.
• Make outbound calls as required, following up on customer inquiries or providing updates on services.
• Resolve customer complaints and issues efficiently and effectively, escalating complex cases to the appropriate department when necessary.
• Maintain accurate records of customer interactions and transactions, updating databases and systems as required.
• Adhere to company policies and procedures, ensuring compliance with industry regulations.
• Contribute to a positive and supportive team environment, collaborating with colleagues to achieve team goals.
• Identify and escalate potential service or product improvements to management.
• Maintain up-to-date knowledge of company products and services.

• Excellent communication and interpersonal skills, with a strong focus on customer service.
• Proven experience in a call center environment is preferred but not essential for the right candidate.
• Strong problem-solving abilities and ability to handle challenging situations with professionalism.
• Proficiency in using computers and relevant software applications.
• Ability to work effectively both independently and as part of a team.
• Excellent time management and organisational skills.
• Fluency in English is essential; fluency in Arabic is highly advantageous.

Customer service representative is required to work in the center to respond to customer inquiries and provide effective solutions to their problems with professionalism and expertise. The candidate must have a clear voice, sound Arabic language skills, excellent English language skills, and the ability to communicate effectively with customers, in addition to proficiency in computer use and dealing with customer service programs. The main tasks include:

• Receiving telephone calls and responding to customer inquiries

• Recording and documenting customer complaints in the system

• Following up on customer requests until they are resolved completely

• Achieving the required performance indicators in terms of the number of calls and service quality

• Working within a shift system

• Contributing to improving the customer experience and providing suggestions for service development

Customer service representative of Saudi nationality is required to work in a call center for a leading company, possessing excellent communication skills and the ability to interact with customers professionally. The candidate must have at least a high school diploma, with proficiency in Arabic and a good command of English, as well as computer skills.

Main tasks:

• Receiving customer inquiries and responding to them (via phone - WhatsApp - Instagram - Twitter - Snapchat - email - website...)

• Recording and documenting customer complaints and following up until resolved

• Providing accurate information about products and services

• Effectively and quickly addressing and resolving issues

• Achieving the required performance indicators

• Participating in improving the quality of service provided to customers

• Provide high-quality customer service and professional communication at all times.
• Maintain thorough knowledge about Bupa Arabia products, services, and network to assist customers with queries confidently.
• Identify recurring problems and direct relevant information for prompt corrective actions.
• Use and interpret various systems for preauthorizations, claims research, and provider network status.
• Ensure customer satisfaction by competently handling complaints and resolving issues efficiently.

• Experience in customer service or call center operations.
• Proficient in using personal computers and navigating software applications.
• Ability to multitask in a fast-paced environment while maintaining a calm demeanor.
• Strong troubleshooting and analytical skills.
• Excellent follow-up skills and conflict resolution abilities.

• Handling inbound and outbound calls.
• Addressing customer inquiries and providing product information.
• Resolving customer complaints and ensuring satisfaction.
• Maintaining accurate records of customer interactions.
• Following up on customer requests.

• Answer incoming calls professionally and promptly.
• Document all call information accurately in the system.
• Provide accurate information regarding our products and services.
• Meet performance targets related to call quality and productivity.

• Experience in customer service (preferred).
• Excellent interpersonal and communication skills.
• Proficiency in computer literacy.
• High school diploma or equivalent.

- Responding to customer inquiries

- Troubleshooting and resolving customer issues and complaints, negotiating solutions to immediate problems, escalating more complex issues to the complaints manager, and coordinating with the sales department, technical department, or other departments

- Providing information about the company's offers

- Providing proactive assistance to customers

- Building and developing the knowledge base

- Processing transactions and requests

- Requesting customer feedback

- Analyzing customer opinions

- Handling administrative tasks

- Tracking customer service metrics

Required Customer Service Representative to work in a call center with experience in dealing with customers

Main Responsibilities:

• Contacting target customers and presenting offers.
• Achieving the required performance indicators in terms of the number of calls and customer satisfaction level.
• Working to attract and target a new customer base through social media and via phone.
• Participating in the development of work procedures and improving service quality.
• Maintaining confidentiality of information and quality of service.
• Continuously achieving the monthly target.

Benefits:

• Salaries are determined after interviews based on experience.
• Monthly competitions and commissions with no maximum limit.
• Medical insurance with the Cooperative Insurance Company.
• Training programs.
• Opportunities for development and promotions.
• Professional and organized work environment.

Required Qualifications:

• The candidate must possess excellent communication skills,
• the ability to work under pressure,
• previous experience of no less than one year in customer service,
• preference for those who are proficient in using computer programs and office systems.
• Discipline, politeness, reliability, and ability to work as part of a team.

General Description:

We are looking for an enthusiastic customer service representative with excellent communication skills to join our brand team.

Main Tasks and Responsibilities:

• Responding to customer calls, emails, and inquiries through various communication channels (phone, email, social media, etc.).
• Handling customer complaints and providing quick and effective solutions to ensure their satisfaction.
• Guiding customers and providing accurate information about products and services.
• Scheduling appointments and following up on orders according to company procedures.
• Documenting customer interactions and updating their records in the database.
• Collaborating with other departments flexibly.
• Adhering to customer service standards and achieving specified performance goals.
• Submitting daily and monthly reports

Required Skills and Qualifications:

• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills in both Arabic and English.
• Problem-solving skills and the ability to handle customers under pressure.
• Proficiency in using computers, Microsoft Office programs, and Customer Relationship Management (CRM) systems.
• Politeness, patience, and a collaborative spirit.

*The applicant must be fully available for work and not be a student at any educational stage*

•Working hours: from 5 PM to 1 AM (8 hours daily).

‏•Vacation: two days a week.

‏Job Responsibilities:

‏1.Receiving customer calls and responding to their inquiries and solving their problems.

‏2.Responding to customers via WhatsApp and dealing with their inquiries effectively.

‏3.Submitting daily reports to management on work progress.

‏4.Following up on orders and ensuring they are executed as required.

‏Requirements:

‏•Excellent communication skills.

‏•Ability to handle customers and solve problems efficiently.

‏•Proficiency in using computers and communication programs.

‏•Commitment to evening working hours.

Benefits:

1- Health insurance for the employee.

2- Attractive salaries.

3- Promotions.

4- Two days off per week.

Specialist / Call Center

Conditions:
▪️ Saudi nationality
▪️ Bachelor’s degree or diploma in customer service, sales, or related field
▪️ Experience in using Microsoft Office programs
▪️ English language proficiency in speaking and writing
▪️ Experience in the field for a year or more

Please send your CV to the email, indicating the job title and specifying the city:
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