Customer Account Manager Jobs in Jeddah

Renaissance systems

Required a specialist or sales representative in information technology to work in a company in Jeddah
– Nature of work: Field and office
General description of the nature of work:
- Representing the institution as a sales representative and marketing of products and services related to information technology
– Conducting a series of field marketing activities to contribute to building the brand and spreading the information technology services provided
– Managing customer relationships
– Generating leads for the company, including direct and targeted sales promotion methods, technical auditing, presenting samples, and organizing promotional and demonstration offers
Performance measurement criteria for the job:
– Improving brand awareness and the services provided to customers
– Accurate targeting and wide dissemination of the brand and services provided
– Dealing with pessimistic customers, attracting their attention, and changing their negative behavior
– Enhancing customer relationships
– Providing measurable return on investment

Job requirements
Bachelor's degree
Good English language skills
Experience in information technology sales of all kinds
Ability to work under pressure
Good appearance and ethics
Politeness in conversation
It is required to submit an updated CV including complete professional data.

2-5 years

As Salamah, Jeddah

4 days ago

Customer Services Specialist

CMA CGM

Join CMA CGM as a Customer Service Officer!
At CMA CGM, we take pride in providing high-quality transport services for cargo, backed by knowledgeable and motivated industry professionals. We are excited to expand our team and invite you to contribute to our mission as a Customer Service Officer in Jeddah.

Key Responsibilities:

Act as the single-entry point for all customer care queries, ensuring full case ownership throughout the lifecycle.
Respond to customer communications, including calls, cases, and chats, within specified SLA timelines.
Handle customer complaints and shipment disruptions professionally and efficiently, coordinating with internal teams for timely resolutions.
Keep customers informed about operational updates, such as vessel delays and rollovers.
Monitor and review customer KPIs like FCRR, TAT, and NPS while conducting regular meetings to promote continuous improvement.
Identify and promote value-added services to enhance customer experience.

Qualifications:

2-5 years of experience in Shipping & Logistics.
Strong relationship management skills with customers and vendors.
Ability to drive change, innovation, and process improvement.
Excellent communication and decision-making skills.
Proficient in MS Office applications.

Join us in making CMA CGM a leader in the global logistic solutions industry!

2-5 years

Jeddah

1 day ago

Sales Ninja

Philips Easykey

4,000 - 5,000 / Month

Achieving the specified monthly and annual sales targets.
Searching for new clients and expanding the customer base.
Building and maintaining strong professional relationships with current and potential clients.
Presenting products or services in a professional manner that highlights the value and benefits to the client.
Monitoring the market and competitors and suggesting sales development strategies.
Preparing periodic reports on sales performance and available opportunities.
Coordinating with internal departments to ensure the best experience for clients.
Handling customer inquiries and solving problems quickly and efficiently.

2-5 years

As Safa, Jeddah

26 days ago

Content Creator

Roshn

4,500 - 6,500 / Month

Content creator and social media account manager required for ROCHN Italian restaurant in Jeddah. Tasks: • Photography and production of professional content for the restaurant. • Managing Instagram, Snapchat, and TikTok accounts. • Preparing and publishing reels and daily stories. • Covering dishes, atmosphere, and events. • Following up on messages and interacting with customers. • Coordinating with influencers and advertising campaigns. Conditions: • Experience of no less than two years in managing restaurant or cafe accounts. • Previous work samples available for review. • Skill in photography and content creation. • Availability and commitment. Features: • Attractive salary based on experience. • Professional work environment. • Opportunity for growth and development. Work location: Jeddah Neighborhood: Al-Shatea

2-5 years

Ash Shati, Jeddah

about 12 hours ago

Sales Specialist

📣 Job Ad

Double Seven Agency

Join the Double Seven Agency as a Sales Specialist!
Double Seven Agency specializes in digital marketing, social media management, event management, and consultancy services. We are dedicated to delivering customized solutions that help businesses thrive in a competitive market.

Role Overview:
This is a full-time, on-site position for a Sales Specialist based in Jeddah. The Sales Specialist will be responsible for engaging with prospective clients, managing customer relationships, and identifying sales opportunities to achieve and exceed sales goals. Key responsibilities include:

Providing excellent customer service and addressing client needs.
Participating in sales training and team development.
Ensuring effective management of the entire sales process.

Qualifications:
To succeed in this role, you should possess:

Strong communication and customer service skills.
Proven sales and sales management abilities.
Experience in training and supporting team development.
The ability to work both independently and collaboratively.
Exceptional time management and organizational skills.
A Bachelor's degree in Business, Marketing, or a related field is preferred.

2-5 years

Jeddah

22 days ago

Social Media Campaign Specialist

Story and music

4,000 - 5,000 / Month

Required female employees responsible for social media campaigns

0-1 years

Al Hamra, Jeddah

10 days ago

Sales Ninja

Arab Tabweeb Company for Information Technology

Technical Sales Representative

Location:

📍 Jeddah - Taif – Kingdom of Saudi Arabia

Main Responsibilities:

* Targeting potential customers and communicating with them

* Presenting and demonstrating ERP systems and technical solutions to customers

* Preparing commercial offers and following up on sales opportunities until closing

* Building professional relationships with customers and achieving sales targets

* Following up with customers post-sale and ensuring their satisfaction with the provided services

Required Qualifications:

* Experience of no less than 5 years in technical sales

* Knowledge and practical experience in ERP systems

* High skills in negotiation, persuasion, and relationship building

* Proficiency in using technical systems and computers

* Experience in Odoo ERP or similar systems is required

Benefits:

* Competitive salary

* Attractive commissions and incentives

* Professional work environment and opportunities for career development

5-10 years

Jeddah

5 days ago

Customer Services Manager

Loop KSA

About the Role
We are seeking an experienced and proactive Customer Service Manager to lead and develop our customer service operations. The successful candidate will be responsible for managing customer service agents, implementing effective customer service systems and processes, monitoring team performance through KPIs, and driving continuous improvement in customer satisfaction and operational efficiency.

Key Responsibilities

Team Leadership & Management: Supervise, coach, and support customer service agents to achieve performance targets. Develop team schedules and ensure adequate coverage across operating hours. Conduct regular performance reviews, one-on-one meetings, and training sessions. Foster a customer-centric culture and maintain high service standards.
Customer Service Operations: Design, implement, and improve customer service processes, SOPs, and workflows. Establish service quality standards and ensure consistent customer experience across all communication channels. Handle escalated customer complaints and resolve complex customer issues. Monitor response times, resolution times, and service quality metrics.
Performance Management & Reporting: Develop and manage customer service KPIs and dashboards. Analyze agent performance, productivity, customer satisfaction, and service trends. Generate weekly and monthly reports with actionable recommendations. Implement quality assurance programs, call audits, and customer feedback systems.
CRM & Systems Management: Manage and optimize CRM systems to improve customer engagement and service efficiency. Utilize CRM data to track customer interactions, agent performance, and service outcomes. Support implementation and enhancement of customer service technologies. Experience with HubSpot or similar CRM platforms is highly preferred.
Continuous Improvement: Identify opportunities to improve customer experience and operational efficiency. Recommend and implement automation, reporting tools, and workflow improvements. Develop customer journey mapping and service improvement initiatives. Collaborate with Operations, Marketing, and IT teams to enhance customer engagement.

Qualifications & Requirements

Bachelor's degree in Business Administration, Customer Service Management, Marketing, Operations Management, or a related field.
Minimum 2–4 years of experience in customer service management or customer experience leadership. Proven experience managing customer service teams and performance metrics. Experience implementing customer service systems, KPIs, and reporting frameworks.
Experience with CRM systems; HubSpot experience is highly desirable.

Skills

Strong leadership and people management skills.
Excellent communication and problem-solving abilities.
Strong analytical and reporting skills.
Ability to develop SOPs, KPIs, and performance management systems.
Advanced proficiency in Excel, Google Sheets, and CRM reporting tools.
Experience in customer journey analysis and service quality management.
Fluent in English; Arabic is an advantage.

2-5 years

Jeddah

7 days ago

Sales Specialist

Exselens

Join Our Team as a Sales Executive!

We are looking for a dynamic and results-oriented Sales Executive to drive growth and expand our reach in the FMCG sector, specifically in food and non-food distribution. This is an exciting opportunity to work with a leading recruitment company in Saudi Arabia.

Job Purpose:
The Sales Executive will be responsible for managing and expanding our business within the Wholesale, Traditional Retail, and Discount Center markets. Your role will involve establishing strong customer relationships, achieving sales targets, and ensuring efficient logistics and product placement.

Key Responsibilities:

Develop relationships with key wholesale accounts and retail outlets.
Achieve monthly sales targets and identify new business opportunities.
Onboard new discount centers to enhance product availability.
Collaborate with logistics teams for timely delivery.
Monitor outstanding balances and ensure timely payment collection.
Analyze competitor pricing and stock movements.

Required Qualifications and Skills:

Bachelor’s Degree in Marketing, Business Administration, or related field.
1+ years of experience in FMCG wholesale or retail distribution.
Knowledge of the KSA market is essential.
Proficiency in Microsoft Office (Excel and Word).
Strong communication and negotiation skills.
Knowledge of Malayalam is mandatory.
Able to work independently and meet sales targets.

Key Performance Indicators (KPIs):

Consistent achievement of sales quotas.
Successful onboarding of new retail and discount center accounts.
Effective product placement and rotation in assigned accounts.
Maintain a healthy aging report with timely payments.

2-5 years

Jeddah

7 days ago

Seller

Power Rack Company

Join Power Rack Company as a Technical Sales Representative!
At Power Rack, we manufacture innovative products designed to help customers organize their businesses efficiently. We are seeking a dedicated Technical Sales Representative to promote and sell our racking systems across various sectors, including warehouses, factories, and logistics companies.

Key Responsibilities:

Sales & Business Development:
Promote and sell our standard and custom racking systems, identify and develop new customer accounts, and achieve sales targets.
Technical Solution Selling:
Understand customer storage requirements and propose suitable racking layouts.
Project & Pipeline Management:
Manage the full sales cycle and maintain accurate customer records.
Quotation & Contract Management:
Prepare technical quotations and negotiate pricing and project conditions.
Customer Relationship Management:
Build relationships with warehouse operators and resolve customer issues.
Market & Competitor Intelligence:
Monitor market trends and provide feedback on product opportunities.

Qualifications & Experience:

Diploma in Engineering or related field.
0-2 years of experience in B2B or project sales.
Experience with warehouses or logistics is an advantage.

2-5 years

Jeddah

7 days ago

Social Media Management Specialist

Flower Silver

We are looking for a creative female employee to work in a 925 silver accessories kiosk ✨ who has a passion for social media, is skilled in photography, and content creation on TikTok in an attractive and eye-catching way.
Tasks:
Professionally and attractively photographing silver accessories (rings, chains, bracelets)

Publishing content on TikTok and Instagram

Following trends and applying them to suit our products

2-5 years

Al Fayha, Jeddah

8 days ago

Sales Specialist

Gulfwest Company Ltd.

Join Gulfwest Company Ltd. as a Sales Executive in the Hospitality Division!

We are a leading distributor in the food and beverage supply sector, dedicated to expanding our presence across hotels, restaurants, cafés, and catering groups in Saudi Arabia.

Key Responsibilities:

Develop and grow sales within the hospitality segment (HORECA).
Build and maintain strong relationships with chefs, purchasing teams, and key decision-makers.
Identify new business opportunities and convert leads into long-term accounts.
Conduct regular market visits to understand customer needs and competitor activity.
Present product portfolios and negotiate pricing and contracts.
Coordinate with internal teams to ensure smooth order processing and customer satisfaction.
Achieve monthly and quarterly sales targets.

Requirements:

Saudi National (Mandatory)
Bachelor’s degree in Business, Marketing, Hospitality, or a related field.
Experience in hospitality or F&B sales is highly preferred.
Strong communication skills in Arabic and English.
Valid Saudi driver’s license.
Proactive, goal-oriented, and confident in client interactions.
Ability to work independently in a fast-paced environment.

Why Join Us:

Work with premium international brands and a strong distribution network.
Dynamic, growth-oriented work environment.
Attractive compensation with performance incentives.

2-5 years

Jeddah

1 day ago

Customer Services Manager

📣 Job Ad

Alcon

Join Alcon as a Customer Service Manager!
Alcon is a global leader in eye care, dedicated to improving quality of life through innovative vision solutions. In this role, you will play a key part in delivering exceptional customer experiences by leading our local Customer Operations teams and supporting Alcon’s transformation toward intelligent, customer‑centric service centers aligned with the GEM Supply Chain strategy.

Responsibilities:

Lead and coach Customer Operations teams across Surgical and Vision Care.
Oversee end‑to‑end processes including pre‑order, order/delivery, and returns.
Collaborate closely with regional and local stakeholders to monitor service performance and KPIs.
Drive continuous improvement, automation, and compliance initiatives for high service levels.
Manage distributor relationships and customer satisfaction.

Qualifications:

University degree or equivalent business experience.
3–5 years of proven leadership experience, ideally in Customer Operations, OTI, or Supply Chain.
Strong people management skills within a matrix organization.
Experience driving change and leading cross‑functional projects.
Fluency in English and local languages.
Strong SAP (OTI modules) and financial cost analysis skills.

Why Alcon?
At Alcon, you will thrive by putting customers first, challenging the status quo, and leading with purpose. Join our team to foster innovation, maintain high standards of quality, and build strong relationships.

2-5 years

Jeddah

22 days ago

Sales Representative

The Ear of Wheat

• Building effective relationships with assigned clients and maintaining them to enhance their loyalty and achieve their satisfaction by providing distinctive service and implementing it efficiently. • Supervising and developing existing operations and maintaining them within the scope of clients/assigned area. • Preparing a list of daily/weekly contacts/visits and ensuring the accuracy of information monthly. • Conducting intensive and organized research on new clients and preparing a targeted list of them with the support of the regional manager, in order to acquire new clients. • Attracting new clients and applying the necessary administrative procedures to open new internal client accounts. • Following up on orders and deliveries, and ensuring excellent customer service. • Tracking and analyzing sales targets daily. • Reviewing daily sales reports for managing and coordinating work. • Dealing with customer inquiries about current products and responding quickly, effectively, and accurately. • Providing customers with appropriate product choices, providing samples in response to their inquiries, and offering price quotes accordingly. • Responding to customer complaints and following up with the relevant department to resolve them as quickly as possible to maintain customer satisfaction. • Responsible for confirming/matching customer balances and collecting payments from them according to company policy. • Gathering market information about competitors' activities, their products, prices, and market trends, and reporting this to management. • Following management directives in all aspects of the sales cycle. • Attending scheduled meetings and training set by the sales manager. • Meeting work requirements and working as a team. • Committing to the integrity of the company and its values, ensuring that all activities comply with the company's policies and procedures.

2-5 years

Jeddah Islamic Seaport, Jeddah

26 days ago

Sales Representative

Topaz Lounge

2,000 / Month

We are looking for a passionate and dedicated sales representative to join our team, where you will be responsible for developing a new customer base and maintaining relationships with existing customers, in addition to achieving monthly sales targets. The main tasks include: • Visiting potential customers and presenting product and service offers • Following up on customer orders and ensuring they are executed on time • Preparing regular reports on sales activity and customers • Participating in exhibitions and marketing events. The ideal candidate should possess excellent communication skills, previous experience in sales, and the ability to work under pressure to achieve the required goals.

5-10 years

Jeddah

15 days ago

Sales Representative

Sadeem for sanitary tools

Job Overview

We are looking for a Sales Representative for the Projects Department who has the ability to build strong relationships with real estate developers and project engineers, and work on supplying pipe products (PPR – PVC) for private and government projects within the city of Jeddah.

Tasks and Responsibilities

Develop and build long-term professional relationships with real estate developers, consultants, and project engineers.
Follow up on existing and new projects and work on including the company's products within the supply scope.
Coordinate with project and procurement teams to ensure supply operations are executed according to schedules.
Prepare pricing offers and follow up until deals are closed.
Monitor the market and competitors and provide regular reports on project opportunities.
Achieve the approved sales targets for the Projects Department.

Qualifications and Requirements

Experience or previous exposure in working on projects (private or government), and it is not required to be in the same product.
Experience in construction materials or project supply is preferred.
Proficiency in English language, both spoken and written.
High communication and negotiation skills and relationship building.
Ability to work in the field and manage multiple projects simultaneously.

Additional Benefits (Preferred)

Knowledge of the project market in the city of Jeddah.
Ability to read blueprints or understand project requirements in general.

2-5 years

Jeddah

6 days ago

Sales Representative

NAFPRO

2,500 - 4,000 / Month

A sales representative is required to work in a leading company in the field of consumer products, with experience in marketing car protection films and thermal insulation. The job includes visiting clients, presenting products, and achieving monthly sales targets. The ideal candidate possesses excellent communication skills, the ability to persuade, and a commitment to developing the customer base and enhancing the company's sales.

2-5 years

Jeddah

about 1 month ago

E-Commerce Manager

📣 Job Ad

Colgate-Palmolive