Hotel Reservations and Contracts Officer

Entity:
88Destinations Company (88D)
Location:
Kingdom of Saudi Arabia

Job Summary

We are looking for a Hotel Reservations and Contracts Officer to manage hotel pricing, respond to hotel inquiries from clients, confirm hotel bookings, and support hotel contracting activities.

The position is full-time from the office and requires continuous coordination with hotels and sales, pricing, and operations teams to ensure prompt response and accuracy of execution.

Proficiency in English, both spoken and written, is a prerequisite.

Main Tasks and Responsibilities

1) Hotel pricing and responding to customer requests:
- Receiving hotel requests from customers or sales teams.
- Preparing hotel quotations accurately and quickly.
- Responding to inquiries about availability, prices, and alternative hotels.
- Following up on offers until confirmation or cancellation.

2) Managing reservations and confirmations:
- Confirming hotel bookings according to approved programs.
- Managing modifications, cancellations, and non-refundable policies.
- Ensuring accuracy of check-in and check-out dates, room types, and number of nights.

3) Supporting hotel contracts:
- Assisting management in updating prices and hotel contracts.
- Following up on availability and allocations with hotels.
- Maintaining and organizing hotel contract files.

4) Internal coordination:
- Coordinating with sales, pricing, and operations teams.
- Delivering confirmed bookings to the operations team on time.

5) Managing relationships with hotels:
- Daily communication with hotel reservations and sales departments.
- Resolving issues related to availability, prices, or bookings.
- Maintaining strong professional relationships with hotel partners.

6) Reporting and follow-up:
- Preparing basic reports on bookings and prices as needed.
- Complying with company-approved pricing and booking policies.

Work System

- Full-time from the office.
- The role does not include remote work.
- Requires flexibility in working hours during peak seasons.

Travel and Field Inspections

- The job may require travel to other cities within the Kingdom.
- Conducting field visits (Site Inspections) to new hotels or potential partners.
- Travel is coordinated in advance and approved by management.

Qualifications and Required Experience

- A university degree in tourism, hotel management, business administration, or a related field.
- 2 to 4 years of experience in hotel reservations, pricing, or contracting.
- Previous experience in a DMC or tour operator is preferred.
- Proficiency in English is a prerequisite.

Required Skills

- High accuracy in work and attention to detail.
- Strong communication skills.
- Ability to manage multiple bookings simultaneously.
- Organizational and problem-solving skills.

Reporting Line

Reports to:
Reservations Manager / Operations Manager – 88Destinations

Job Description

As a Sales Employee at Abyat, you will be responsible for:

• Ensuring the section is ready and organized, price accuracy, and stock availability to guarantee a distinguished shopping experience for customers.

• Working as a product expert in doors, windows, aluminum, glass, and internal and external door systems.

• Using door and window design software such as Pyramid, RA Workshop, Archimede, Dowes to prepare designs, calculate dimensions, extract quantities and costs, and provide accurate and professional quotes.

• Providing technical consultations to customers and assisting them in making purchasing decisions based on actual needs and accurate specifications.

• Achieving and exceeding monthly sales targets while maintaining a high level of customer satisfaction.

• Coordinating with internal teams (orders, manufacturing, delivery) to ensure orders are executed accurately and on time.

Qualifications

• Alignment with Abyat's values and professional work culture.

• At least 5 years of experience in retail sales in the doors, windows, aluminum, or glass sector.

• Proven practical experience in using door and window design software such as Pyramid, RA Workshop, Archimede, Dowes.

• Strong knowledge of dimensions, systems, accessories, and finishing materials related to doors and windows.

• High skills in communication, persuasion, and closing deals.

• Ability to achieve sales goals and work under pressure.

• Focus on results, service quality, and customer experience.

• High initiative and strong business sense.

IT Manager is required for an institution working in the field of security and smart systems

Job Responsibilities:

1- At the beginning of each month, target customers are identified.

2- Communication is made with relationship managers to schedule appointments for visits.

3- Three visits to target clients are made daily to present our services.

4- A brief daily report is prepared outlining the details of the visit.

5- Follow-up with clients to monitor their requirements and send them price offers.

6- A weekly report on successful, potential, and unachieved deals.

Working hours:

8 hours

Holidays:

Friday and Saturday

Employment Conditions:

1- Proficient in Arabic and English, both spoken and written.

2- Negotiation and persuasion skills.

3- Proficient in using Microsoft programs like Outlook, Excel, PowerPoint, Word.

4- Politeness and good appearance.

5- Sense of responsibility and seriousness at work.

6- Experience of no less than 3 years.

7- For Saudis only.

Job Benefits:

1- 30 days of paid annual leave after completing the first year.

2- Health insurance.

3- A monthly salary of 6000 Riyals plus a commission of 2000 Riyals upon achieving the target.

4- Continuous professional training and development.

5- Annual increase based on job performance.