About the Role
Sanabil Studio, through its innovative company TradePay, is transforming business-to-business (B2B) commerce by enabling suppliers and distributors to offer flexible payment terms to merchants through a 'Buy Now, Pay Later' (Stock-Now-Pay-Later) solution. TradePay leverages technology, a robust financing infrastructure, and operational expertise to help businesses unlock working capital, enhance cash flow, and achieve more efficient growth across various sectors.
Job Responsibilities
As a Junior Collections Officer, you will play a pivotal role in managing merchant portfolios, ensuring timely payments, and identifying potential risks. This position offers a structured work environment with comprehensive training in professional collection practices and a clear escalation framework, allowing you to operate with precision and efficiency. You will be an integral part of a collaborative team, working closely with the Credit and Operations departments to contribute to process improvements based on your insights into merchant behavior and operational challenges.
Key Tasks
- Conduct daily soft collections, meticulously tracking payments, promises to pay, and settlement statuses for your assigned merchant portfolio.
- Maintain accurate and dated collection notes for each merchant interaction to ensure a clear record of communication and actions.
- Confirm receipt of payments and update account statuses accordingly to reflect the current financial standing.
- Monitor assigned merchant accounts across various categories, including current, overdue, and delinquent accounts, to proactively manage risk.
- Identify early risk indicators, such as changes in payment patterns, repeated promises to pay, and inventory-related issues, and escalate them to the Credit team for timely intervention.
- Escalate cases according to defined rules and within agreed Service Level Agreements (SLAs) to ensure efficient resolution.
- Strictly adhere to the defined Collection Standard Operating Procedures (SOPs) and escalation framework without deviation.
- Keep daily records of all communications, promises to pay, and payments received to ensure comprehensive record-keeping.
- Support the preparation of weekly collection reports by providing accurate input for recovery metrics.
- Provide actionable feedback on merchant behavior and operational issues to contribute to continuous process improvement.
Qualifications and Requirements
- 1-3 years of experience in collections, credit operations, or operations support.
- Ability to remain calm and professional when dealing with merchants, even during tense conversations.
- A strong commitment to following processes meticulously, viewing SOPs and escalation frameworks as integral to effective work.
- Keen attention to detail, ensuring all records are clean, accurate, and up-to-date.
- Capacity to identify early warning signs in merchant behavior and recognize when to report them for further attention.
- Take ownership of assigned accounts and ensure no tasks or issues are overlooked.
Required Skills
- Collections
- Credit Operations
- Operations Support
- Communication
- Attention to Detail
- Ownership
Additional Job Information
This is a full-time position, based in Riyadh, Saudi Arabia. The role requires 0-1 years of experience.
